VERSEONE GROUP LTD

Life Stories Therapeutic communication tool for cognitive impairment, memory loss and Dementia

Communication and collaboration solution helping people connect and communicate through creating and sharing their life stories, memories, and experiences securely and confidentially. Each story is unique enabling users, families, and clinicians to explore the past, present and future creating a personalised user centric solutions within a therapeutic or non-therapeutic setting.

Features

• Secure registration process
• Profile based on questionnaire developed by the Alzheimer’s Society
• Expert lead pre-configured templated chapters
• Ability to create additional chapters and pages
• Upload rich media content – text, images, video, audio
• Secure and selected sharing of part/all of Life Story
• Ability to export as PDF, slideshow and print
• Accessibility checked to WCAG 2.1 AA standards
• Ability to integrate with other patient centric systems

Benefits

• Increase sense of personhood for service users living with dementia
• Access on any device 24/7
• Increased communication and engagement across all clinical /non clinical settings
• Digital life story/review work has greater benefits than paper
• Understanding the person's journey highlights common ground and builds relationships
• Virtually connect and collaborate on a story can reduce loneliness
• Communication tool that helps with anxiety, depression and mood changes
• Support assessment, planning, delivery and reviewing the effectiveness of care
• Supporting current routines to keep the user engaged and active
• Individuals can selectively share as part of their care pathway

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@verseone.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

933793341328326

Contact

Customer Success Team
01483961208
info@verseone.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • Creative

  Content services

  • Enterprise Content Management Applications
  • Content Sharing and Collaboration Applications

  Persuasive content management

  • Digital Asset Management Applications

  Enterprise portals and digital workspaces

  • Multi-Audience Portals
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Services are delivered in accordance with the then current VerseOne Service Level Agreement as updated from time to time.
• System requirements:
  • Web Browser Interface
  • Microsoft Edge (45+)
  • Chrome (105+)
  • Firefox (110+)
  • Safari (14+)

User support

• Email or online ticketing support: Yes
• Support response times: 24/7 infrastructure monitoring via Microsoft Azure; 24/7 access to your support desk via Jira and MyVerseOne; ; For P0 incidents the highest-priority issues affecting multiple sites or resulting in total service inaccessibility we offer:; - Implementation of advanced real-time threat detection and escalation tooling.; - 24/7 manned Priority Response Team (PRT) ; - Continuous incident communication via MyVerseOne, real-time updates via email or push notifications; ; In addition, VerseOne Support is provided Monday to Friday, 09:00 — 17:30, excluding UK Bank Holidays and 25 December-01 January inclusive. Response times are determined by the priority of the call from 30 minutes to four hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: VerseOne prides itself on an in-depth knowledge of all aspects of accessibility with regard to design, implementation, content management, and web software design.; ; VerseOne's experienced Web Accessibility auditor will use adaptive technology, where relevant, to test our sites and software to WCAG AA Level (at least), including for users with: no vision, low vision, colour blindness, dyslexia, deafness, mobility impairment, and learning difficulties.
• Onsite support: Yes, at extra cost
• Support levels: We remain fully committed to ensuring that you benefit from the most secure and highly available Managed Cloud environment possible. We provide multiple named points of contact including our Support Desk and Account Managers.; ; We provide the same high levels of support to all customers.; ; All VerseOne support is included in our pricing, there are no incremental charges based on usage.
• Support available to third parties: No
• AI chatbot: No

Onboarding and offboarding

• Getting started: VerseOne has developed our Total Engagement Programme (TEP) as our full ; lifecycle initiative for looking after customers. TEP covers all the elements of our customer experience, from support to account management and much more.; ; As part of the on-boarding activities, the PMO will:; ; • Review the end user journey for sign up and secure registration ; requirements for Life Stories.; ; • Life Stories aesthetics to reflect the organisations brand.; ; • Solution training to cover all aspects from set-up, creation of life story ; books, upload of media, through to export and administration.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: All of the data held within a Life Story is owned by the owner of the book. A user has the ability to export their story and (if they want) delete their data at any time. Therefore, prior to any contract end, each end user would need to extract their data if they want to keep it. VerseOne and the purchasing organisation do not have access to the data and therefore no data extract is available
• End-of-contract process: There are no additional costs when the contract ends.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Research revealed that the best interface for the primary audience was a tablet, and so the Life Stories graphical user interface was designed with tablets as the primary user interface.; ; However, in line with VerseOne's principles of widest access, Life Stories works equally well on desktop and mobile.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: A graphical user interface designed with the primary audience in mind.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: VerseOne prides itself on an in-depth knowledge of all aspects of accessibility with regard to design, implementation, content management, and web software design.; ; VerseOne's experienced Web Accessibility auditor will use adaptive technology, where relevant, to test our sites and software to WCAG AA Level (at least), including for users with: no vision, low vision, colour blindness, dyslexia, deafness, mobility impairment, and learning difficulties.
• API: Yes
• What users can and can't do using the API: The API is not generally accessible to customers. However, VerseOne does anticipate working with teams in the future to incorporate certain aspects of Life Stories work into other systems (such as Shared Care records), and has thus designed Life Stories with an API-first architecture to allow for such custom requests.; ; As such, the API can be made available to users through VerseOne Autevo Integration Platform: please search for the relevant document in VerseOne's listings.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: As part of the onboarding services, each customer can customise their Life Stories installation to:; - Configure the secure registration process; - Upload the organisations terms of use, privacy and accessibility policies; - Add organisation logo and brand colours/styles; - Tailor emails as part of the user journey; ; There is also an option to add a stylesheet to brand the customer facing portions of the system.

Scaling

• Independence of resources: VerseOne is partnered with Microsoft Azure to provide maximum reliability and scalability of Solutions are managed to provide services such as back-up, administration, and continuous monitoring and reporting of issues. System resources are managed on a 24x7 basis and where appropriate additional hardware resources are added to our infrastructure cluster to meet expected customer demand.

Analytics

• Service usage metrics: Yes
• Metrics types: The number of Life Stories book created, and last time accessed is available to the purchasing organisation through the support services.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Life Story users have the ability to export their story as a PDF, slideshow, video or delete the data. This undertaken by the end user and available at any time during the contract through the "Account" tab within the solution.
• Data export formats: Other
• Other data export formats:
  • PDF
  • Slideshow
  • Video
• Data import formats: Other
• Other data import formats:
  • Enter manual text
  • Upload audio, video and images

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Private cloud internal network segment.

Availability and resilience

• Guaranteed availability: VerseOne's hosting partner is Microsoft Azure and offers 99.9% guaranteed network uptime.; ; VerseOne offers 99.9% server uptime, and 99% application uptime (excepting scheduled maintenance).; ; Any refunds would usually be as credits against other VerseOne Group services.
• Approach to resilience: In line with VerseOne’s commitment to quality and customer satisfaction across all of its products and services, VerseOne partners with one of the world's largest hosting companies to provision its own private cloud. This secure solution consists of dedicated, server hardware, dual firewalls, and dedicated media shares. Private clouds offer vital advantages for reliable hosting, which are passed on to all VerseOne customers: Virtualized environments—Virtual servers are more cost-effective to configure and maintain, making value-for-money dedicated environments accessible even to limited hosting budgets. The database is delivered ‘as a service’ this means the Database hardware will automatically resize for load
• Outage reporting: At VerseOne, we use open standards and open-source software to build our own customer self-service portal solution.:; As a snapshot, it provides the following key features to users: ; • Raise and manage support requests ; • View project management timelines, milestones and documentation; • Reach community discussions and newsfeeds (for you to interact with ; your peers and fellow VerseOne customers); • Access our knowledge hub and e-learning; • See current utilisation levels of bandwidth and storage

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: TBC
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO 27001
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Version Control
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We assess potential threats through proactive monitoring of logs and security advisories from major partners/suppliers in the security sector.; ; We can deploy patches in minutes, but we would assess the risk posed by the particular vulnerability and decide the most appropriate schedule.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We are ISO 27001 and ISO 9001 accredited. If we find a potential compromise as part of our ISO 9001 or ISO27001 processes, our incident management process would be triggered.; ; From that point, the speed of response would be agreed between the engineers and the incident manager—but any incident is typically categorised as an "all hands" P1 support issue, escalated to the Chief Products and Compliance Officer and, if required, to the Executive Board.
• Incident management type: Supplier-defined controls
• Incident management approach: Most incidents are handled through the helpdesk and in accordance with ISO 27001/ISO9001. This streamlines incident management, tracking and resolution. Supportive questions help us gather essential information. Users rate the severity via impact on their business processes.; ; For critical incidents, on-duty incident managers assess the situation and any affected customer(s), and create a communication list for the incident.; ; They will:; • instigate conference calls; • document a high-level view of problems; • ensure resolution of the issue within SLA; • be involved in the debrief; • provide incident reports on resolution; ; All communications are available within the service desk portal.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 25%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Certified Quality Systems
• ISO/IEC 27001 accreditation date: Wednesday 17 July 2024
• What the ISO/IEC 27001 doesn’t cover: NA. All VerseOne services and software were included in the scope.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Certified Quality Systems
• ISO 9001 accreditation date: Tuesday 22 April 2025
• What the ISO 9001 doesn’t cover: NA. All VerseOne services and software were included in the scope.
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Ddb40f97-96e8-4a94-89fa-c7465d67de41
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@verseone.com. Tell them what format you need. It will help if you say what assistive technology you use.