RADWEB LTD

Radweb - Property Inspect - Consultancy, Migration & Support Services

This service compliments our Lot 2 Property Inspection SaaS solution. We provide significant experience, knowledge and referenceability through consultation, support and ultimately migration services to our application. Property Inspect is a leader in building compliance and efficiency standards for inspections, compliance and data collection in property, facilities and asset management.

Features

• Custom Inspection, assessment and survey form-building tools with conditional logic
• Offline data collection app with embedded photos, audio and video
• Log follow-up actions for tracking maintenace, hazards and compliance issues
• Customisable dictionary of common terminology for describing assets and condition
• Instant document generation and delivery via secure URL or PDF
• Site visit planning with assisted scheduling for streamlined task management
• Automated audit trails for full historical event tracking and accountability
• Extensive template library across multiple industries including residential and commercial
• Customisable workflows with third-party access to reports, outcomes and analytics
• Automated report distribution with unique trackable links and digital signatures

Benefits

• Streamlined operational and management processes for effective housing operations
• Automated task management for optimised productivity, resource allocation and utilisation
• Efficient, secure, and customisable report sharing with tracking and authentication.
• Personalised service delivery and configurability for enhanced client satisfaction
• Configurable templates and workflows for consistent, accurate inspections, enhancing quality.
• Streamlined asset description, enhanced accuracy, and standardised reporting efficiency.
• Reduce carbon footprint through focused inspections and reduced travelling
• Support financial teams with budgets and forecasts on assets/collections
• Accurate property tacking & reporting with on-demand analytics
• Accountability through audited reporting and usage

£5,388 a licence a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@propertyinspect.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

933871364488351

Contact

Steve Rad
03309 125 005
bids@propertyinspect.uk

Planning

• Planning service: Yes
• How the planning service works: At our company, we enhance the strategic and operational capabilities of public housing authorities, asset, property and facility managers through tailored planning and consultancy services. ; ; By integrating customer processes, organisational goals, and commercial realities, our highly configurable Software-as-a-Service platform delivers tailored cloud and mobile software for inspections, operations and field staff management. These are designed to meet resident and stakeholder needs effectively and timely, aligning with your broader objectives.; ; Our services include:; ; • Developing business cases and ROI models for financial viability.; • Utilising data mapping services to leverage existing data.; • Mapping current processes for effective implementation.; • Assisting in selecting suitable features and capabilities of our software to meet the bespoke needs of the client. ; • Educating teams on processes and workflows for improved efficiency.; • Conducting user research to refine and adapt functionality.; • Creating digital roadmaps for clear technology adoption paths.; • Defining solution scopes tailored to your needs.; • Delivering proof of concept to demonstrate solution effectiveness.; • Optimising user experiences to enhance interface interactions and outputs.; • Specifying non-functional requirements like security and scalability.; ; We empower your teams for a successful digital transformation, improving service delivery and operational effectiveness and efficiency within your department.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Property Inspect
  • API Integrations with Third Parties

Training

• Training service provided: Yes
• How the training service works: At Property Inspect, we initiate each assignment with a comprehensive training plan aimed at up-skilling both the team we directly collaborate with and the broader organisation. ; ; Should training needs be identified through our initial requirements analysis, our in-house team of customer success managers are equipped to develop and deliver training on our Software-as-a-Service platform (as described in Lot 2) to get the most value and effectiveness out of the vast features and benefits we offer. ; ; These sessions are tailored to meet the specific needs of our customers and can be delivered on customer premises, at our office, or remotely online. We also provide both standard and bespoke documentation to support our user training requirements.; ; Our training services are extensive, catering to management, stakeholders, end-users, administrators, and trainers with a ‘train the trainer’ approach to foster self-sufficiency. ; ; Property Inspect is proficient in working with any public sector organisation provider to adapt and deliver our solution to meet their objectives and outcomes.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Property Inspect supports UK public sector authorities and housing providers in planning and executing cloud migrations with minimal risk and impact on service continuity. ; ; Our team of experienced consultants guides you through every stage of the migration journey, from initial planning to final handover. Whether you're moving to the cloud for the first time or transitioning between existing cloud solutions, infrastructures, and services, our comprehensive expertise ensures a smooth transition.; ; We possess a deep understanding and experience of cloud migration, leveraging advanced tools and processes to facilitate the move from legacy to cloud-based applications. This minimises downtime and enhances efficiency. Our approach includes managing complex sequences such as integrating new applications with existing legacy systems, ensuring uninterrupted dual operation.; ; Our migration support includes:; ; • Critical assessment of migration pathways and development of detailed plans.; • Planning and deployment, integrating with legacy or parallel systems via APIs.; • Comprehensive API capabilities to bridge implementation to adoption.; • Provision of necessary infrastructure and platforms for a successful migration.; ; Property Inspect empowers your teams for a successful migration to improve the operational effectiveness and efficiency within your department.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Property Inspect upholds stringent QA processes to ensure our software platform meets specified requirements and upholds the highest standards of quality, including accessibility, reliability, and maintainability:; ; • A dedicated test lead oversees all quality activities throughout the project lifecycle.; • A customised QA plan aligns closely with client-specific objectives.; • Clear acceptance criteria are set for all deliverables, ensuring each fulfils its intended purpose.; • Well-documented sign-off processes ensure accountability and traceability.; • Regular regression testing is performed to maintain operational integrity through patches and version updates.; ; To guarantee robust performance, we conduct:; ; • Stress Testing: Evaluate response times against SLAs to identify and rectify bottlenecks.; • Soak Testing: Check system reliability under continuous load.; • Load Testing: Use data reflecting current and projected five-year production levels to test system endurance.; • Speed Testing: Measure loading speeds for local and international users to detect performance discrepancies.; • Penetration Testing: Conduct regular security audits to identify and mitigate vulnerabilities.; ; These comprehensive measures ensure our platform's seamless operation, scalability, and optimised user experience for both global and local users.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: We aim to respond to support requests within minutes, and resolve issues that require elevated technical support within an hour. ; ; Service Hours: Our Level 1 customer support services are available during our regular business hours, defined as 08:00 - 19:00, Monday through Friday, excluding public holidays (adjusted for regions/global users). ; ; Weekend and out of hour issues are dealt with via the chat and or email support options and will be answered in terms of urgency and customer business need. ; ; Level 2 and 3 support issues are defined in our SLA and typically resolved within a matter of hours. ; ; Bespoke support levels can be agreed outside of regular support hours subject to mutually agreed terms with reference to the SFIA Rate Card.

Service scope

• Service constraints: We've bolstered our SaaS solution to surmount standard limitations, ensuring robust performance and compliance: ; ; Load Balancing and auto-scaling, adjusting to user and data fluctuations, maintaining peak performance. ; ; Complying with EU's GDPR and UK's DPA and DI Act of 2023 for Data Security.; ; Integrates with tools like CRM, property management, and accounting software. ; ; Adaptable and configurable to specific property types and operational needs. ; ; Guaranteed over 99.9% uptime with 24/7 support via various channels, supplemented by self-service resources. ; ; Adheres to all relevant compliance regulations. ; ; Accessible across multiple devices and operating systems. ; ; Comprehensive training and ongoing enhancements.; ; Monitored for key performance benchmarks.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: First response usually under 10 minutes during office hours, within 1 hour out of office hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We use a service called Intercom which handles this level of accessibility for us, while we can also use additional tools in our responses to be sensitive to user needs and special requirements.
• Support levels: We aim to respond to support requests within minutes, and resolve issues that require elevated technical support within an hour. ; ; Service Hours: Our Level 1 customer support services are available during our regular business hours, defined as 08:00 - 19:00, Monday through Friday, excluding public holidays (adjusted for regions/global users), and included in our standard service costs. ; ; Weekend and out of hour issues are dealt with via the chat and or email support options and will be answered in terms of urgency and customer business need. ; ; Level 2 and 3 support issues are defined in our SLA and typically resolved within a matter of hours. ; ; Bespoke support levels can be agreed outside of regular support hours subject to mutually agreed terms with reference to the SFIA Rate Card.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: IASME Cyber Assurance Level One

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our service provision will prioritise renewable energy sources, reduce carbon emissions, promote sustainable practices, and innovate eco-friendly solutions.

  Covid-19 recovery

  Our service provision will support Covid-19 recovery by ensuring safety protocols, facilitating remote work, enabling contactless transactions, promoting health awareness, and fostering community resilience.

  Tackling economic inequality

  Our service provision will address economic inequality by offering affordable access, promoting financial literacy, creating job opportunities, supporting small businesses, and advocating for fair wages and policies.

  Equal opportunity

  We champion equal opportunity and diversity. We celebrate differences and foster an inclusive workplace where all employees are valued and respected. We are committed to recruiting, developing, and promoting individuals based on their skills, qualifications, and contributions, regardless of race, ethnicity, gender, sexual orientation, religion, age, disability, or any other characteristic. We strive to create a culture of belonging where everyone has the opportunity to thrive and succeed.

  Wellbeing

  Our service provision will enhance wellbeing through mental health support, promoting work-life balance, facilitating access to healthcare, encouraging healthy lifestyles, fostering social connections, and prioritising user satisfaction and safety.

Pricing

• Price: £5,388 a licence a year
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@propertyinspect.uk. Tell them what format you need. It will help if you say what assistive technology you use.