NVT Group

NVT Group Cloud Services, Consultancy & Support

NVT provide consultancy services to our clients to enable them to migrate to the cloud be that Public, Private or Hybrid cloud as well as provide the clients with support services.

Features

• Agile, responsive and effective support services from NVT Group.
• Design, implement, test and support clients on-premise/hosted.
• Reactive and proactive support.
• UK based support and consultancy team.

Benefits

• Allows for better support decisions, more quickly, more often.
• Reduce risk, reduce downtime, reduce cost.
• Increase productivity, increase efficiency, increase profit.
• Local support for UK customers.

£600 to £850 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at public_sector@nvt.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

933976437854548

Contact

Dougie Weir
01698 749000
public_sector@nvt.co.uk

Planning

• Planning service: Yes
• How the planning service works: NVT have been providing infrastructure consultancy services to our NVT have been providing infrastructure consultancy services to our clients for over 35 years. The knowledge accrued during this period is second to none and this understanding of the options available to our clients allows NVT to guide our clients through the many possible routes and steer them down the correct path to the solution that best suits their requirements.; ; NVT initially engage with the client to understand what the business needs are, what systems the business need to provide its users with, when and where they need to access these systems.; ; Once we understand the preferred outcomes we design a solution that fulfils the requirement while delivering performance, security at an acceptable budget.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure.
  • Microsoft 365 (previously Office 365).
  • Amazon Web Services.
  • Google Cloud Platform.
  • Various other cloud vendor solutions.

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: After NVT has completed the planning and design stage, we implement the solution.; ; A project manager is assigned to the project and a project initiation document (PID) is produced which outlines the scope of the project.; The PID scope is agreed by the client, this document includes, but is not limited to, the following content:-; - Summary of project; - Objectives; - In Scope / Out of Scope; - Timeline / Phases; - Risks; - Payment schedule; - PID agreement Sign off; ; After the PID has been signed the project manager schedules the work to be completed in conjunction with the client. The project then follows the timelines set out in the PID and is completed to the satisfaction of the client, the project is then signed off.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure.
  • Microsoft 365 (previously Office 365).
  • Amazon Web Services.
  • Google Cloud Platform.
  • Various other cloud vendor solutions.

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: NVT have been providing infrastructure consultancy services to our clients for over 35 years. The knowledge accrued in the industry during this period is second to none and this understanding of the available options allows NVT to provide our clients with the necessary support.; Our engineers are Microsoft accredited, we are also a Microsoft Partner in data centre and therefore have the necessary skills to support our clients across on-premise, hybrid and cloud infrastructures.; We provide our clients with proactive and reactive support models. This either provides a outsourced support solution across the full network or a support contract which allows the client to utilise our expertise as and when required.

Service scope

• Service constraints: The service is available 9am-5pm, Monday to Friday.; ; However, 24x7 service is also available and can be priced separately.; ; All service agreements include a Service Level Agreement which is agreed with the client. This document outlines the service deliverables.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our standard SLA response times are as follows:; ; Priority 1 (Critical) - 1 Hr Target Response Time; Priority 2 (High) - 2 Hr Target Response Time; Priority 3 (Medium) - 4 Hr Target Response Time; Priority 4 (Low) - 8 Hr Target Response Time; Service Request - 3 Days Target Response Time; Change Request - Variable
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: NVT provide two support models, reactive "Block of Hours" or proactive "Managed Service".; ; The reactive service is charged at £100 per hour.; ; The proactive service is an all inclusive service that provides the client with an annual cost, this cost is individually priced for each client.; ; A Technical Account Manager (TAM) is aligned to each contracted customer and will be the technical contact for that account.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BM Trada
• ISO/IEC 27001 accreditation date: 21/04/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Please enquire with us directly about our social value activities and commitments.

  Covid-19 recovery

  Please enquire with us directly about our social value activities and commitments.

  Tackling economic inequality

  Please enquire with us directly about our social value activities and commitments.

  Equal opportunity

  Please enquire with us directly about our social value activities and commitments.

  Wellbeing

  Please enquire with us directly about our social value activities and commitments.

Pricing

• Price: £600 to £850 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at public_sector@nvt.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.