BetterGov

GOV.UK Notify Implementation

Standardise the way you intertact with your service users via e-mail, text or letters by adopting GOV.UK Notify. BetterGov specialises in the rapid implementation of Notify into your existing digital services, reducing support and maintenance for bespoke solutions and enhancing the service user experience.

Features

• Integrate automated messaging into your digital services
• One-off bulk message sending you service users
• Customised branding of notifications by email and letter
• Instant text message delivery to service users
• Unlimited free email direct to service users
• Print and post letters directly to your service users
• QR codes supporting in letter templates
• Two way text messaging support enabling services users to respond
• Rapid API integration to existing digital services
• Customised data retention period

Benefits

• Eliminate bespoke development and support costs for messaging service
• Improve the experience for your service users
• Fully secure a compliant for technology code of practice
• Eliminate the need to procure messaging services
• Simple per transaction cost model
• Allowance of free texts (national, regional, schools)
• Join over 1,500 organisations already using Notify
• Fully secure - data protected at rest and in transit
• Clear service delivery commitments for text, email and letter
• Reduced support and maintenance of bespoke solutions

£315 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marc@bettergov.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

933976851797310

Contact

Marc Cohen
0203 289 4203
marc@bettergov.co.uk

Planning

• Planning service: Yes
• How the planning service works: BetterGov employs our "pick and mix" approach to the implementation of cloud hosting and software services. We believe the best approach to planning and deployment is to build upon resource already available within your organisation. We provide a host of planning services including; Project and Programme Management, Business Analysis and Solution Design.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: BetterGov training repository and specialist resources support both small and large scale cloud software and hosting services. Our trainers are very adaptable but specialise in social care business process and financials as well as reporting training. Basic computer skills and MS Office suit to support front line user system familiarisation can be included to ensure 360 degree understanding and promote end-user confidence.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: BetterGov has dedicated technical migration resources who can advise and/or manage transition to cloud services from legacy systems and infrastructure.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: BetterGov quality assurance services audit infrastructure and software business processes to ensure configuration and build is both fit-for-purpose and scalable. Provision and management of 3rd party performance testing tools can be agreed and deployed to ensure infrastructure can support both current and future demands.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Support is provided on-site or over the phone.

Service scope

• Service constraints: Not Applicable

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 1 working day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Telephone support is provided as standard. On-site support is also available.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our Carbon Reduction Plan outlines our current carbon footprint and the way in which we aim to be Net Zero by 2035. We operate a ‘paper free’ office and recycle all IT equipment. New IT purchases are considered with sustainability in mind and only made where necessary. We offset our environment impact through donations to Trees for Life and are in the process of becoming a Silver Partner.

  Covid-19 recovery

  We have modified and improved workplace conditions that support the COVID-19 recovery effort including the implementation of effective social distancing, remote working, and sustainable travel solutions.

  Tackling economic inequality

  We are a member of the Living Wage UK. Our membership confirms we pay all staff at least the national minimum wage but in addition our membership enables Living Wage UK to promote their agenda to bring more businesses and employers into the scheme.

  Equal opportunity

  We donate to Access UK, a charity that supports BME youth employment and job creation in the community.

  Wellbeing

  We provide training opportunities for staff to upskill them in interests related to social care and IT in the workplace but also personal/social interests on a case-by-case basis. These workplace and social training opportunities are part of our package to attract and retain the highest quality staff, improving their working conditions and providing opportunities. We offer and have offered flexible working for many years and operate a bonus structure as well as mentoring by company founders among many other benefits.

Pricing

• Price: £315 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marc@bettergov.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.