AGILE SOLUTIONS (GB) LTD

Semarchy Data Platform

Seamlessly blending master data management, data intelligence, and data integration capabilities into a singular, potent data application that can be deployed in any environment, empowering organizations to harmonize, analyse, and manage their data more efficiently. Includes xDM, xDG, xDI.

Features

• No-code xDM Master Data Management Platform
• xDI data integration with over 70 connectors
• Data platform that unifies cataloguing, governance and quality with xDG
• Match, Merge, Consolidate Disparate Records from multiple Data Source Systems
• Manage Governance & Compliance Policies with full Data Audit Traceability
• Data Modelling for Enterprise Lifecycle Management & Integration Architecture
• Fine-grained Security for Data Stewardship
• Workflow Management for Master & Reference Data
• Data Quality Assurance with Gap Analysis Reporting & Dashboards
• Master Data Record Publishing via Open API's to any Target

Benefits

• Flexible Data Modelling of Data Domain - Customer, Product, Location
• Workflows ensure Quality & Integrity of Master Data Assets
• Data Warehouse Quality Assurance and Database Consolidation with Metrics
• Graphs Visualise Master Data Structures, Survivorship Rules & Golden Records
• Data Quality Tools & Dashboards Facilitate Management of any data
• Built-in Compliance to Facilitate meeting Governance Requirements with full Traceability
• Google Material Design with Drag & Drop Entity Design Workbench
• Reporting Dashboards to Facilitate Data Quality Monitoring & Advanced BI/Analytics

£56,000 a unit a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@agilesolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

934054109987733

Contact

Henrietta Malpass
0141 332 9785
gcloud@agilesolutions.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Semarchy unified data platform is complementary to CRM, HR, ERP, Housing Tenancy & other enterprise systems when integrated into an enterprise data architecture for example as quality assurance for your data warehouse or data lake.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Semarchy xDM unified data platform software can be installed in multiple configurations, it requires a platform on which to run so the client needs to make provision. Semarchy xDM runs on Amazon Web Services (AWS), Microsoft Azure or Google Cloud Platform (GCP).
• System requirements:
  • Hardware server for on premise implementation or cloud services provider
  • Software licences, implementation services can be provided by Agile Solutions

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard support provides a 2 hour response time in normal working hours. Weekend response times will be different.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Normal hours support is included in the software subscription charges which covers most clients usual requirements where telephone or remote diagnostic methods generally solve the problem.; Agile Solutions can provide a tailored support package which can range from a few hours per month to a full 24/7 service as required.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Agile Solutions can provide an end to end planning, set up, delivery, training and support service for all Semarchy users. We would work with you to understand and define your requirements for the service and create a bespoke approach for each implementation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Client data is stored according to each client's direction, so the client is in full control over how their data is managed when the contract ends.
• End-of-contract process: The end of contract has no impact on cost - when a contract ends the client has full control over how their data is removed - this should be completed in a matter of days from contract end date. There is a renewal option available at any time with no penalty. No exit or migration services are necessary.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There is no difference, it is the same software that is running, it automatically scales according to the device being used to access the product.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: For data stewards the interface is built using Google Material Design which is familiarly intuitive & easy to use. For data modelers & developers the interface is graphical drag & drop which will also be familiar to anyone who has used other entity relationship diagramming tools like Visio.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Typically using Webservices API & associated constraints or using standard constructs of Structured SQL with associated constraints. Please refer to full details available on the Semarchy website here: https://www.semarchy.com/doc/semarchy-xdm/semig.html
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Semarchy xDM Intelligent Data Hub Software provides a development platform to design a master data management application. It requires some work to produce (or import) an appropriate data model e.g. HACT standard model. As such it is totally customisable in terms of what it looks like to each user so forms & screens are fully user customisable within the constraints of a familiar "Google Material Design" Interface. For comprehensive details please refer to the developers guide on our website here: https://www.semarchy.com/doc/semarchy-xdm/semdg.html

Scaling

• Independence of resources: N/A

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Semarchy

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data can be extracted using the provided API or using functionality available in the web GUI
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Structured SQL
  • HTML
  • Open Standards Format
  • De-facto industry standard formats
  • Most commonly found data formats in any electronic form
  • Using COTS software import & export facilities
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Structured SQL
  • HTML
  • Open Standards Format
  • De-facto industry standard formats
  • Most commonly found data formats in any electronic form
  • Using formats provided by COTS software import & export facilities

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them. Supported cloud providers (Azure, AWS, GCP) give customers ownership and control over their content by design through simple, but powerful tools that allow customers to determine how their content will be secured in transit.; They enable customers to open a secure, encrypted channel to their services using TLS/SSL, and/or IPsec or TLS VPN (if applicable), or other means of protection the customer wish to use.; API calls can be encrypted with TLS/SSL to maintain confidentiality; the Console connection is encrypted with TLS.
• Data protection within supplier network: Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Supported cloud providers (Azure, AWS, GCP) currently provide SLAs for several services. Due to the rapidly evolving nature of their product offerings, SLAs are best reviewed directly on our website via the link below: https://aws.amazon.com/legal/service-level-agreements/; ; Well-architected solutions on cloud platforms that leverage Service SLA’s and unique capabilities such as multiple Availability Zones, can ease the burden of achieving specific SLA requirements.
• Approach to resilience: Not applicable. This is managed by the supported cloud providers (Azure, AWS, GCP).
• Outage reporting: Semarchy xDM has a time based audit log of data transactions.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Other
• Other user authentication: Using 2 factor authorisation to define roles & responsibilities for individual users to specific user defined levels in the data hierarchy in the product.
• Access restrictions in management interfaces and support channels: Using 2 factor authorisation to define roles & responsibilities for individual users to specific user defined levels in the data hierarchy in the product.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 16/06/2023
• What the ISO/IEC 27001 doesn’t cover: Everything outside of the provision of data solutions and data management.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Agile Solutions have our own information security policies that we adhere to. ; Azure, AWS and GCP implement formal, documented policies and procedures that provide guidance for operations and information security within the organisation. Policies address purpose, scope, roles, responsibilities and management commitment.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Full roll back & recovery to defined date stamped times can be achieved using data model versioning as standard in the Semarchy xDM Intelligent Data Hub Software where all configuration & change management information are stored in the product for audit purposes. Semarchy does not currently have ITIL or ISO 9001 certification.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Azure, AWS and GCP Security perform vulnerability scans on the host operating system, web applications, and databases in the cloud environment. Approved 3rd party vendors conduct external assessments (minimum frequency: quarterly). Identified vulnerabilities are monitored and evaluated. Countermeasures are designed and implemented to neutralise known/newly identified vulnerabilities.; ; Security monitors newsfeeds/vendor sites for patches and receives customer intelligence, e.g. http://aws.amazon.com/security/vulnerability-reporting/.; ; Customers are responsible for all scanning, penetration testing, file integrity monitoring and intrusion detection for their cloud instances/ applications.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Azure, AWS and GCP deploys (pan-environmental) monitoring devices to collect information on unauthorized intrusion attempts, usage abuse, and network/application bandwidth usage. Devices monitor:; Port scanning attacks, Usage (CPU, processes, disk utilization, swap rates, software-error generated losses), Application metrics, Unauthorized connection attempts, Near real-time alerts flag potential compromise incidents.
• Incident management type: Supplier-defined controls
• Incident management approach: Semarchy use JIRA software for incident management & job tracking with pre-defined processes for common events specifically focused on Semarchy xDM software functionality with client communication maintained throughout & reporting available online. Any incidents with the clients chosen platform service provider are outside this process but Semarchy will identify & inform the client of responsibility in such cases.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks: At discretion of client & responsibility of platform/network provider

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Agile Solutions have committed to achieving net zero by 2050 at the latest. ; ; As a Data Management specialist, we understand more than most the negative environmental impact on-premise solutions can have on the planet due to the huge amount of energy required to run them. That is why we place great emphasis on supporting our customers to move to cloud for all their IT solutions. Agile Solutions have supported this goal by undertaking extensive marketing and educational campaigns across our sector which include free webinars, round tables, events and documentation such as white papers and how to guides. We deliberately remove barriers to participation by ensuring that all are welcome to access the content and enabling remote attendance via Teams or recorded sessions. ; ; Agile Solutions additionally run regular communications campaigns to our internal Stakeholders and employees to educate and drive awareness around environmental protection. These campaigns have different themes, but examples include Office Energy Reduction, the Electric Vehicle Scheme, Company Travel Policy and global events such as World Environment Day. ; ; To support our environmental protection goals with our clients, Agile Solutions is embarking upon a programme of work to amend our contracts and policies where we will incorporate our environmental standards into employee on-boarding documentation, Statements of Work and our 3rd Party and Sub-contractor on-boarding processes. ; ; Agile Solutions encourages all employees to undertake our monthly ‘Time To Pause’ initiative where we facilitate open discussions with colleagues to support communication, collaboration and an improvement to employee mental health and wellbeing. We challenge everyone to think about what more we could be doing here at Agile Solutions and how we could make a difference to this global issue. ; Agile Solutions holds a number of fundraising events throughout the year to support our chosen charities which include The Woodland Trust and the RSPB.

  Covid-19 recovery

  Following the COVID-19 pandemic, we have seen our buyers utilise new technologies and delivery models to ensure service continuity. By better utilising digital services, we reduce the need for face to face requirements, allowing services to continue to support their users when travel becomes restricted. ; ; We expect that digital services uptake will continue to be greatly increased, with far more users switching to a remote delivery and engagement model. ; ; ; ; Agile Solutions focus on digital services and flexible delivery models to ensure service continuity for buyers. We have two remote delivery offices in the UK and can pivot entirely to home working if needed. ; ; Agile Solutions also provides training and awareness for staff on supporting mental health in the workplace, particularly for those affected following the Covid-19 pandemic. We also provide a range of social initiatives throughout the year for all staff with the aim of improving mental health.

  Tackling economic inequality

  Agile Solutions is geared to support progress in reducing economic inequality within our industry. We support growth, learning and development around data literacy within our wider SME community by hosting roundtable events and lunch and learns. Delivery of our services via this framework also creates opportunities for new jobs, skills and apprenticeships. ; ; Agile Solutions currently provide an on-shore model for our clients, with offices based in Milton Keynes, Glasgow and Manchester. This enables us to directly support skills development opportunities in the context of contracts attained through this framework. ; ; Our programs are continually developing and currently we offer: ; ; Work experience and University placement opportunities for students ; ; Continuous training for all employees. This ranges from an intensive graduate training programme for new graduates, to further training and certification for our more experienced employees ; ; We work directly with local education establishments and by using sophisticated recruitment software we prioritise local people to fulfil the contract. The most recent apprentice intake was carried out in Glasgow where we worked directly with local colleges and Universities in the area to source candidates. ; ; Our upskilling program is available to candidates to help remove barriers to employment due to a lack of relevant experience in a traditional IT role. The ongoing training and enablement our employees receive is paramount to the success of our teams. We look to upskill these individuals where possible, narrowing digital skills gaps and ensuring they are given all the support needed to succeed. As part of this Framework, we would look to pair up our new apprentices and graduates with experienced members of the support team in a mentorship capacity. All training and examination fees are covered by Agile Solutions, and we provide time off for study as well as additional bonus payments for those who wish to take additional training.

  Equal opportunity

  Agile Solutions is committed to ensuring equal treatment for all employees and applicants. The Company’s aim is to recruit, train, promote and reward on the basis of merit and irrespective of gender, disability, sexual orientation, marriage or civil partnership, gender reassignment, part-time status, age, religion or belief, race, ethnic origin, nationality or national origin or Trade Union membership, political views or affiliations. ; ; Agile Solutions is therefore committed to providing equality of opportunity for all employees by: ; ; Preventing any form of direct or indirect discrimination or victimisation or bullying. ; ; Promoting a good and harmonious working environment where all individuals are treated with respect and dignity and in which no form of intimidation or harassment from colleagues, customers or Clients will be tolerated. ; ; Fulfilling all legal obligations under relevant national and European Union legislation and associated Codes of Practice where they apply. ; ; ; ; By engaging our recruitment, procurement and professional development teams we have seen our diverse workforce develop in a sustainable manner, providing a drive to further our creativity and innovation within the solutions we provide our clients. ; ; For recruitment, candidates are selected from diverse backgrounds which include graduates and non-graduates from both STEM and non-STEM experience and/or qualifications. This is driven by research which suggests that only 26% of STEM graduates are women. Historical barriers to employment have been removed through our provision of upskilling and apprenticeship and graduate programs. Inclusive employability initiatives allow us to engage more candidates who are returning to work from career breaks, e.g. mothers taking time off to care for children or embarking on a complete career change. We provide continuous training to all employees and clients where needed. Training includes certification in relevant technologies and tooling as well and collaboration and delivery methodology training.

  Wellbeing

  Agile Solutions approaches wellbeing from four different angles: Physical, Mental, Financial and Social. Each of these areas is targeted individually within our organisation, via dedicated benefits, working groups and events. ; ; For opportunities stemming from this framework, Agile Solutions provides a range of health and wellbeing benefits to our employees including private health cover, cash back on everyday health expenses and enhanced maternity and paternity pay. ; ; We also provide discounted gym memberships to promote a healthy and active lifestyle for our staff, as well as having a dedicated “Social Solutions” team that run regular social and wellbeing events throughout the year. ; ; We provide training and awareness on financial wellbeing, covering budgeting, planning, pensions and more to promote financial literacy and confidence with our staff. We also support mental health for our staff, and run monthly “time to pause” initiatives to encourage non-work conversation between staff members with the goal of preventing feelings of isolation and loneliness for remote workers.

Pricing

• Price: £56,000 a unit a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Customers are able to download a full featured trial for 30 days from the Semarchy website or the Azure/AWS marketplaces.; Agile Solutions can support customers with a Proof of Value exercise alongside this trial.
• Link to free trial: https://www.semarchy.com/all-downloads/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@agilesolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.