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Harrison James IT Services LTD

ServiceNow Design, Development, Implementation and Support

We excel at designing, building, & launching powerful solutions that boost productivity. We connect teams, simplify workflows, and enable workforce mobility and digital agility. Our expertise across public, private, and nonprofit sectors provides diverse insights and best practices. Our tightly integrated ServiceNow advisory and implementation services foster collaboration and innovation

Features

  • Full lifecycle partner offering advisory, implementation, training, and managed support
  • ServiceNow end-user adoption helping employees embrace new technology
  • Advisory consulting and roadmap definition focused on customer outcomes
  • Solution architecture and advisory consultation on license and platform optimisation
  • ServiceNow Deliver business-change to perform responsibly in a digital world
  • ServiceNow Experts in industry solutions helping organisations transform at scale
  • ServiceNow Experts in integration and automation strategy, design and build

Benefits

  • Define ServiceNow Strategy & Maximise Value
  • Streamlined delivery with scalable resources to handle changing customer needs
  • Enabling Digital Transformation, leveraging the ServiceNow platform to drive value
  • Experts in optimising employee and user experience of the platform
  • Delivery focused on business outcomes and customer’s strategic roadmap

Pricing

£350 to £1,250 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jwarren@harrisonjamesit.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 3 4 0 5 8 9 7 2 6 7 3 8 7 0

Contact

Harrison James IT Services LTD James Warren
Telephone: 020 3667 3666
Email: jwarren@harrisonjamesit.com

Planning

Planning service
Yes
How the planning service works
An initial scoping exercise of one day is offered free of charge to the Customer. A Harrison ServiceNow consultant will run a half day scoping exercise with the Customer and create a Rough Order of Magnitude (ROM) with the remaining half day.

The ROM will indicate the associated scope and costs for the
remaining phases of a ServiceNow implementation project on a time and material basis against the rate card defined in this service.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
End user training for both process users and administrators can be delivered on or off-site via direct end user training or a train-the-trainer approach.

The most appropriate method would be decided in discussion with the customer.
Aspects to take into account when deciding the most appropriate
mechanism include (but are not limited to) the number of end users, the availability of staff, complexity of the roles, experience with ServiceNow or similar systems, and available budgets. End user training and adoption can be supported with a variety of reusable training assets including self-help videos, web-based curriculum, FAQ’s etc.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Harrison uses an agile SaaS implementation method in the
development of ServiceNow solutions.
The method involves the use of recurring “sprints” of activity that focus on tangible creation of a number of sub-sets of functionality towards delivering a customer’s full functional requirements.

This is iterative in nature with each cycle seeking to refine existing functionality and add more
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
The ServiceNow platform is supported by ServiceNow themselves. Harrison can provide ongoing application support and configuration services, if required.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
We manage communications based on SLAs agreed with the customer
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Core platform support is provided 24/7 by ServiceNow as part of the subscription for the applications. Optional Application Management support can be purchased, based on agreed requirements either as a fixed yearly price, or a transaction price.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Covid-19 recovery

Covid-19 recovery

Information can be supplied upon request by Harrison when requested

Pricing

Price
£350 to £1,250 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jwarren@harrisonjamesit.com. Tell them what format you need. It will help if you say what assistive technology you use.