MetaCompliance Ltd

MetaLearning Premium

MetaLearning Premium combines creativity, expert knowledge and innovative software to deliver effective and engaging cyber security awareness eLearning content that helps businesses stay secure and compliant. Using stories, realistic scenarios and narratives for context, MetaLearning Premium provides animated and lifelike eLearning courses.

Features

• Forms based authentication to include non-network users
• Hosted in Microsoft Azure
• Single Sign On
• Remotely accessible
• Bite-sized cyber security training in less than 3 minutes
• Curate tailored training courses with MetaLearning Fusion
• Increase policy participation and attestation using Policy Management Lite
• High quality video training, policies, quizzes, and internal videos
• Automate the lifecycle of Security Awareness Training with Campaigns

Benefits

• Encourages user participation in safe cyber security behaviours
• Mitigates the risks of cyber security threats
• Reduces costs of providing reports for auditors and regulators
• Fosters cyber security and privacy awareness within your organisation
• Delivers digestible bites of cyber security training and user interactions
• Effectively manage key policies and obtain policy affirmation
• Monitor and measure user security knowledge to help identify risk
• Customise training and personalise introductions
• Educate employees with award-winning training from our eLearning library
• Branded content to enhance user learning experiences

£19.49 a user

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rpickett@metacompliance.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

934069522661644

Contact

Robert Pickett
02871359777
rpickett@metacompliance.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements:
  • Internet Explorer
  • Google Chrome
  • Safari
  • Microsoft Edge
  • Firefox

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email or online ticketing support is available. Standard response time within 12 hours. Enhanced support is available as an add-on.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Chat Widget Accessibility - WCAG 2.0 Level A compliant; Users utilizing a screen reader are able to navigate through the widget; Users interacting solely with a keyboard can fully interact with the widget; Visually impaired users can interact with the widget in a high-contrast state; Hover states for all buttons and links which can visually change when hovered over or tabbed to; Messages received in live chat can be read out loud and verbally differentiate between the end user and agent; Keyboard Navigation; With the Tab (and Shift + Tab) keys, the widget icon can now be navigated to with the keyboard for visually impaired and blind users. The is possible because the Drift Widget Icon is land marked so a screen reader will list the chat widget as a functionality on any website that has it and make it easier to navigate. ; Accessible Rich Internet Applications (ARIA) supplements HTML with information about what different elements on the web page are, so that interactions and widgets commonly used in applications can be passed to Assistive Technologies when there is not otherwise a mechanism. Screen readers then have additional context about the webpage and can narrate exactly what is happening
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: The MetaLearning service is bound by the Microsoft Azure SLA, which offers a 99.9% Service level. In addition to this, MetaCompliance Ltd. operates a robust fault resolution process for customer support.; ; Customers can contact our support team via our dedicated help desk number, or our dedicated support email address. This provides a single point of contact for MetaCompliance customers, and initiates the MetaCompliance support process for issue resolution. This contact automatically creates a support ticket, which is then allocated to the relevant support team to progress, as per our support level agreement (SLA), which can be provided on request.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: When a customer has purchased one of the MetaCompliance products, our support team will start the onboarding process.; ; 1. Provision access to purchased modules; 2. Arrange welcome call to begin on-boarding project; 3. Agree objectives with customer to be completed for the first 90 days of the subscription; 4. Complete interactive training sessions on all purchased modules & platform; 5. Complete any necessary technical requirements in relation to user on-boarding; 6. Provide assistance with an initial pilot with a specified group of users; 7. Proceed to go live to all required staff with guided assistance; 8. Discuss requirements of the platform for the next 90 days; 9. Confirm all customer objectives have been achieved and value has been obtained; 10. Complete on-boarding and meet with Customer Success Manager
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: The MetaLearning service is based on Microsoft Azure. Any data on the console can be easily retrieved and exported elsewhere if required. There is no cost associated with this.
• End-of-contract process: Written notice must be provided to the relevant contact, as provided in the G-Cloud 12 Call off contract agreed between the parties. Such notice shall be in accordance with G Cloud 12 Call off contract clause 18 ‘Ending the Call-Off Contract’.; ; The off-boarding process for MetaLearning Fusion is:; ; 1. Customer to export any required reports from the platform; 2. Stop all access to platform for Admins and users on an agreed date; 3. Delete all data and customer platform permanently

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Dedicated mobile views for web portal.
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: Yes
• What users can and can't do using the API: We have a REST API for certain features of our software.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: User interface can be customised using different themes and styles.

Scaling

• Independence of resources: Microsoft Azure scalability.

Analytics

• Service usage metrics: Yes
• Metrics types: Azure Application Insights to log application usage
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Users can export their data via PDF, Excel and Image formats. MetaCompliance can also assist in bespoke data exports.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel
  • PDF
  • PNG
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: The MetaLearning service is bound by the Microsoft Azure SLA, which offers a 99.9% Service level. In addition to this, MetaCompliance Ltd. operates a robust fault resolution process for customer support. ; ; Further information on our best practice SLA for customer support can be found on our Service Definition documentation.
• Approach to resilience: Available on request
• Outage reporting: There is a public dashboard from the cloud service provider and we also provide email alerts to customers.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: We have a well defined authorisation scheme in our application. Management interfaces are only available to certain levels of administrators. Our support channel is managed within Salesforce Service Cloud and can only be accessed by certain support admins.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SOCOTEC
• ISO/IEC 27001 accreditation date: 16/03/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We are ISO27001 certified. Certificate Number 239539

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: MetaCompliance uses Agile Software Frameworks for developing our software. We track all requirements from design to release (along with bugs and testing) within Team Foundation Server. For any substantive change we will do a security assessment for the project and risk assess the project.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: For any substantive changes we request penetration testing from outside vendors and fix any medium and high risks directly. We are ISO27001 certified and have vulnerability management in our Information Security Management System.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We are ISO27001 certified, and because we run penetration tests regularly we find and fix potential compromises quickly.
• Incident management type: Supplier-defined controls
• Incident management approach: Our Incident Management process following ISO27001 and we are ISO27001 certified.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  N/A
• Covid-19 recovery:

  Covid-19 recovery

  N/A
• Tackling economic inequality:

  Tackling economic inequality

  N/A
• Equal opportunity:

  Equal opportunity

  N/A
• Wellbeing:

  Wellbeing

  N/A

Pricing

• Price: £19.49 a user
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Trial versions are available for each of the five products. The trial is not a full cloud version of the software, but an internal installation of Cyber Security and Compliance eLearning Library. The trial lasts for 14 days and is limited to 10 users/employees and to 1 Administrator.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rpickett@metacompliance.com. Tell them what format you need. It will help if you say what assistive technology you use.