TTEC CONSULTING (UK) LIMITED
TTEC Digital Microsoft Dynamics 365 Contact Centre
TTEC Digital’s Microsoft D365 Contact Centre unifies customer interactions through an integrated omnichannel solution. Copilot AI-driven automation empowers seamless self-service, reducing workload while improving satisfaction. Built in workforce management optimises staffing and performance, enabling efficient, proactive service operations that scale across channels and elevate customer experience at every touchpoint consistently.
Features
- Omnichannel customer service with case management and digital delivery.
- Intelligent intent and skill-based routing for optimised agent engagement.
- Conversational IVR powered by Copilot Studio.
- Live transcription with real-time sentiment analysis.
- AI-driven topic clustering and agent assist suggestions.
- Actionable call insights for performance and experience improvement.
- Automatic and On-Demand Call Recording.
- WFM and Quality Management Capabilities.
- Microsoft SaaS platform enabling scalable CX transformation.
- CX strategy and roadmap aligned to digital innovation goals.
Benefits
- Improves customer satisfaction through proactive support and monitoring.
- Reduces business risk with managed incident resolution.
- Accelerates deployment with proven delivery and support frameworks.
- Enhances agent productivity using AI-driven assist tools.
- Optimises platform usage through tailored success plans.
- Improves operational efficiency via intelligent routing and automation.
- Allows agents and supervisors to revisit customer conversations.
- Supports accurate forecasting, intelligent scheduling and quality evaluation.
- Simplifies platform adoption with guided enablement and training.
- Strengthens strategic alignment with roadmap and outcome planning.
Architecture roles
Business architect
| £520.00 |
£350.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Data architect
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Enterprise architect
| £1,700.00 |
£850.00 |
| £1,700.00 |
£850.00 |
| £1,700.00 |
£850.00 |
| £1,700.00 |
£850.00 |
Network architect
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Security architect
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Solution architect
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Technical architect
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Chief digital and data roles
Chief data officer
| £1,700.00 |
£850.00 |
Chief information security officer
| £1,700.00 |
£850.00 |
Chief technology officer
| £1,700.00 |
£850.00 |
Cyber security roles
Cyber security audit and assurance
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Cyber security governance and risk management
| £650.00 |
£450.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Cyber security monitoring
| £650.00 |
£450.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Cyber security incident response
| £650.00 |
£450.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Cyber security vulnerability management
| £650.00 |
£450.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Cyber security digital forensics
| £650.00 |
£450.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Cyber security testing
| £650.00 |
£450.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Cyber security secure design
| £650.00 |
£450.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Data roles
Analytics engineer
| £520.00 |
£350.00 |
| £650.00 |
£450.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Data analyst
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Data engineer
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Data ethicist
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Data governance manager
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Data scientist
| £520.00 |
£350.00 |
| £650.00 |
£450.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Machine learning engineer
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Performance analyst
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
IT operations roles
Application operations engineer
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Business relationship manager
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Change and release manager
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
Command and control centre manager
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
End user computing engineer
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,300.00 |
£700.00 |
IT service manager
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Incident manager
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
Infrastructure engineer
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Infrastructure operations engineer
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Problem manager
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
Service desk manager
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Service transition manager
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Product and delivery roles
Business analyst
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Delivery manager
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Digital portfolio manager
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Product manager
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Programme delivery manager
| £1,100.00 |
£550.00 |
Service owner
| £1,300.00 |
£700.00 |
Quality assurance testing (QAT) roles
Quality assurance testing (QAT) analyst
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
Test engineer
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
Test manager
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Software development roles
Development operations (DevOps) engineer
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Frontend developer
| £520.00 |
£350.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Software developer
| £520.00 |
£350.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
User-centred design roles
Accessibility specialist
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Content designer
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Content strategist
| £1,300.00 |
£700.00 |
Graphic designer
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Interaction designer
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Service designer
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Technical writer
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
User researcher
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Non-mandatory Standards and certifications
-
ISO/IEC 27001 certification
-
Yes
-
Who accredited the ISO/IEC 27001
-
Coalfire Certification, Inc.
-
ISO/IEC 27001 accreditation date
-
Thursday 21 August 2025
-
What the ISO/IEC 27001 doesn’t cover
-
Certification available on request.
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
No
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
Yes
-
Who accredited the PCI DSS certification
-
PCI Security Standards Council
-
PCI DSS accreditation date
-
Friday 28 November 2025
-
What the PCI DSS doesn’t cover
-
Certification available on request.
-
Cyber essentials
-
Yes
-
Please provide your Cyber Essentials Certificate Number
-
2807b81c-9543-492c-805b-f1fd3347313f
-
Cyber essentials plus
-
Yes
-
Please provide your Cyber Essentials Plus Certificate Number
-
613c9a41-2540-4e86-811e-d9808a365c26
-
Other security certifications
-
Yes
-
Any other security certifications
-
Social value
-
Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
-
Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
-
Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Volunteering opportunities for staff
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
-
Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
-
Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
-
Content of the outreach activity is designed to suit the target cohort
Service documents
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