INFRATECH SYSTEMS LIMITED

Managed Desktop as a Service (Citrix and AVD)

Our Managed Desktop as a Service (Citrix/AVD) offering delivers virtual desktop infrastructure (VDI) with Citrix and/or Azure Virtual Desktop (AVD), ensuring a secure, flexible, and efficient desktop experience for your organisation. With our managed service your workforce will experience anytime, anywhere access to their desktop environment.

Features

• Citrix and/or AVD Deployment
• Customised Desktop Configuration
• Secure Remote Access
• Application Delivery and Management
• Scalability and Performance Optimisation
• Monitoring and Management

Benefits

• Increased Flexibility
• Enhanced Security
• Improved Cost Efficiency
• Productivity Gains
• Scalability and Flexibility
• Better Reliability
• Improved Compliance
• Improved user experience (UX/DEX)

£275.00 to £1,150.00 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@infratechsystems.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

934162316148327

Contact

William Crawforth
020 3866 1180
contact@infratechsystems.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our planning service consists of 3 keys stages: requirements capture; analysis; and design.; ; In the requirements capture stage we work with the customer to fully determine the needs of the business. Initial scoping calls will capture high level requirements and understand the business' cloud strategy. This is followed by a workshop to take the high-level requirements and expand on them to allow a clear definition of the project and scope.; ; In the analysis stage, the captured requirements will be analysed to allow an initial vision for the delivery to be established. All areas will be assessed including application, network, data, security and licensing. This will be followed with optional demonstrations for the proposed service and proof of concepts to ensure that the final delivery will meet requirements. During the analysis, stage a clear project plan (including timelines) will be created.; ; In the design stage, high level designs will outline the key areas of the system and how they will be delivered. The strategy for migrating on-premise applications and services will be detailed. Estimated on-going costs for running the service will be included using cost modelling. This will be followed by low level detailed designs.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: InfraTech Systems will provide exceptional training for your employees to enable your own staff to manage the system during and after the transition to the cloud. Training typically consists of:-; ; - Knowledge Transfer Sessions - Individual or group training sessions that educate your employees on the solution and any specifics of its implementation.; ; - Operational Engagement- Involvement of the service management teams within the project delivery to ensure that first hand knowledge is obtained by your employees.; ; - Paired Working and Shadowing - Coaching your employees on any technical processes following delivery.; ; Training will also provides access to documented designs, service specific handover material and run books for repeatable actions.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Works The setup and migration service implements the designs agreed during the planning stage to build and migrate your cloud services.; With regular checkpoints throughout the process, our experienced consultants will get the service off the ground and into the cloud, ensuring that industry best practice is followed.; ; All aspects to deliver the final solution will be implemented by this service including cloud infrastructure setup, data migration, security configuration, and any required bespoke development.; ; Your own support services staff can, optionally, work alongside us throughout the implementation to gain valuable experience of how the service is delivered, making future support easier.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Dedicated teams perform functional, performance, operational and user acceptance testing on the system. We produce detailed test plans based on the requirements and ensure they are signed off with the business for each testing phase.; ; Functional testing ensures that the migrated systems work as designed and intended. Functional testing is generally performed in cycles based on the delivery of applications.; ; Performance testing will be performed using 3rd party tools and will be paramount to ensuring the best user experience, and system scalability. Load, stress, spike, endurance/soak and scalability tests all make up this phase.; ; Operational testing ensures that high-availability, disaster recovery and backup solutions are working as expected. This confirms that the systems are operationally ready for live service.; ; User acceptance testing engages business users to ensure that all key business activities can be completed and to sign-off any new processes being introduced.

Security testing

• Security services: Yes
• Security services type:
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: InfraTech Systems offer ITIL based support for cloud services we deliver, or existing services. We can also work with your service management teams to support systems developed in-house or by other third parties.; Support requests can be raised via the InfraTech service portal and will be subject to clearly defined service level agreements.; ; If the customer wishes to support the new services within their own organisation, then we will determine the appropriate service transition that is required as part of the delivery of the project.

Service scope

• Service constraints: Support and management is provided remotely.; On site support is available at the relevant level from our SFIA rate card

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We respond within 1 hour.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Infratech Systems support teams are available Monday to Friday, 8am-8pm, with 24/7 availability to log incidents. A named technical account manager will be provided.; ; Service desk and email with 4 levels of support - P1 through to P4 requests are available. The costs are based on the size and scale of the implementation. Annual renewal with discounts for multiple years purchased in advance.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification Limited
• ISO/IEC 27001 accreditation date: 22/05/2024
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  Tackling economic inequality; ; We are committed to tackling economic inequality by providing opportunities for people form deprived areas and members of communities who are under-represented in the tech sector. As we grow, we plan to offer apprenticeships, training and mentorship programmes to enable people from those communities to move into high skilled, well paid roles.; We are involved in STEM activities in a number of settings within economically disadvantaged areas. These sessions have involved teaching children about robotics and providing hands on introductory sessions in coding. We hope that these sessions will inspire some of the children to seek careers in these subjects.

Pricing

• Price: £275.00 to £1,150.00 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@infratechsystems.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.