Kodergarten Ltd

PTAM - School transport services and travel analytics and management

The application provides comprehensive school transport network analytics and management. Managing services, operators, contracts and routes. Providing real-time data on learner utilisation and service status via simple low cost Crew device.
PTAM supports school transport entitlement applications processing.
PTAM is a multi-client (LEA/Academies) application. English & Welsh User interface.

Features

• Realtime school transport visualisation by: establishment, service or operator
• School transport network planning tools: dynamic loading list management
• Robust integration & ETL from School information Management systems
• School Transport Entitlement process support
• Bus Pass generation and management tools: NFC & mobile Passes
• API integration for LA portals: timetables, route maps & status
• Operator logins and Crew card generation and management facilities
• Comprehensive reporting tools by service, establishment, learner
• Crew app - Android/Knox Integrated Mobile device management tools
• Support for Active Travel management and monitoring

Benefits

• Potential returns on investment by end of year 1
• Manage your loading lists on a map & assign stops
• View your school transport network on a map
• Understand service utilisation behaviours
• Service usage data to assist in any safeguarding issues
• Supports connecting services
• Reduce and monitor CO2 emissions
• Real-time service status alerts via API and LA portal
• Operator logins for crew management, cards & loading lists
• Low cost and secure Android/Knox Crew devices

£275 to £275 a device a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul@kodergarten.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

934282433730255

Contact

paul sandham
07912188380
paul@kodergarten.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: Support services limited to clients. Public user support is not available.
• System requirements: Full DPIA required for each LA, Academy or establishment

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 1hr - normal business hours - Monday to Friday.; Support outside these hours is limited to monitoring, unless exceptions have been arranged with by the client.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support is provided to clients i.e. LA's only, although 3rd party support (operators or establishments) can be provided if required.; A comprehensive SLA is in place.; Support levels will vary according to client requirements. ; All systems are monitored 24/7; We can provide full on site technical support/ turnkey deployment (including integration and data loading) services if required by the client. ; Technical Support costs are included within the annual fees. These costs depend on a number of factors typically. the number of devices/active services, operators & establishments. ; We do not provide a technical account manager/cloud support engineer. We do provide a customer account manager for each client/project.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Further to completion of DPIA we need to ensure that:; a) Have a complete picture of learner/establishment and service data and its quality.; b) Prepare a data onboarding and integration schedule; c) Prepare a Crew App/Device deployment and rollout schedule.; d) Run online and onsite Operator training sessions; e) Run online and onsite LA or Academy staff training sessions. ; f) Plan systems rollout with LA/operators/establishments.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: We can provide clients (LA) with a full copy of the databases that comprise the system. ; Alternatively we can work with the client to generate more nuanced datasets that could be used within other systems i.e. KML, GeoJSON and JSON with documentation.
• End-of-contract process: At the end of the contract, the client will continue to have access to the system for 12 months. ; The system would no longer update learner records or accept data from Crew App. ; Operator and other 3rd party logins would no longer have access. ; Additional costs would be raised for any bespoke data export efforts on the part of the supplier.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems: Android
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile service is for usage by Operator Crew only and is controlled by a Mobile Device Management system that has Samsung Knox integration. ; The Crew App does not provide access to the PTAM web application. ; The Android device(s) is distributed to the client and operators only. The Crew App is not available on Google Play. ; The mobile app can operate where there is no data signal.
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: There are three key Service interfaces:; a) Public - via LA portal login - via authenticated API; b) Client - LA or Academy/Collage staff - route and service and learners; c) Client - Operators - ability to view routes/timetables and manage crew and their cards. Basic Fleet management tools due in Q3
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: We have tested using Axe and applied changes.
• API: Yes
• What users can and can't do using the API: This service is available to clients with their own portals i.e. Local Authority portal for residents who have registered with the portal. ; The parents/carers can subscribe for updates on services that they use. this includes: timetable, service route map, service status and any changes to the timetable or route. ; Users cannot make changes to the API.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: The system is hosted on AWS and has been designed from the outset to be scalable. The core components of the system are robust open source enterprise level systems. ; Load testing is run regularly on our pre-production systems.

Analytics

• Service usage metrics: Yes
• Metrics types: This is the raison d'etre of the system.; We currently provide:; a) Service utilisation; b) Contact (safeguarding); c) Quality of Service; d) Cost of Service (per learner per km) by service, operator or establishment; e) Outdated/expiring Cards; f) Excess Card scans; ; And various data quality reports i.e. missing/redundant services
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: https://docs.aws.amazon.com/whitepapers/latest/nhs-cloud-security-guidance-using-aws/principle-2-asset-protection-and-resilience.html
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export data from their reports as a PDF or CSV.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.8% systems availability.; This is dependent on our SaaS having full and unrestricted (as per the DPIA) access to 3rd party systems and networks i.e. client Data sources, mobile networks status and accessibility and corporate networks.
• Approach to resilience: Hosted in AWS - system architecture available on request.
• Outage reporting: Email alerts on data processing status across production and preproduction systems.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: CASBIN
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: We are currently going through the process of achieving ISO27001 - we anticipate that this will be in place by the end of 2024
• Information security policies and processes: The company through its information governance and security policies seeks to minimise the frequency and severity of such incidents. The aim of this policy is to ensure that Kodergarten reacts appropriately to any actual, or suspected, information incidents relating to any of its information, be it digital, paper-based or any other media. This Information Incident Management policy is a key element in ensuring that Kodergarten: ; ; Understands and recognises actual or suspected information events and incidents when they arise. ; Acts in a way that ensures that the event or incident is managed and resolved promptly, minimising the impact upon the public, service users, the Company and its employees. ; Investigates incidents promptly, properly and learns any lessons necessary to ensure a cycle of continual improvement of information security. The aim of this policy is to ensure that the Company achieves the above by requiring: ; A single information incident contact and logging point. ; A documented set of management procedures that provides a consistent approach to ensure compliance with GDPR / Data Protection Act 2018 requirements. ; Prompt evaluation, escalation and remedial action ; An investigation and reporting procedure ; Risk management procedures to be applied

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: This will be detailed on enquiry.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: This will be detailed on enquiry.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: This will be detailed on enquiry.
• Incident management type: Undisclosed
• Incident management approach: We have pre-defined processes for a wide range of events. ; Users report incidents via the Helpdesk.; This will be detailed on enquiry.; Reports are provided as PDFs

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Wellbeing

  Fighting climate change

  We enable LAs and Operators to monitor CO2 outputs at a service level - demonstrating where network planning can effectively reduce CO2 emissions for school transport.

  Wellbeing

  As well as providing real-time status of services for parents/carers and learners the system supports the concept of Active Travel monitoring for all learners who are not entitled to school Transport.

Pricing

• Price: £275 to £275 a device a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul@kodergarten.com. Tell them what format you need. It will help if you say what assistive technology you use.