BECHTLE LIMITED

Bechtle Cloud Consultancy, Implementation and Support Services

Flexible Consultancy, Design, Implementation, Support Services for Cloud Infrastructure systems including Microsoft365 / Amazon Web Services AWS / Azure / Hyper-V and VMware vCloud / v-Sphere. Remote and On-site support carried out by UK based Helpdesk. Agile Service Level Agreements based on Criticality of Call or User Need

Features

• PRINCE2 accredited project management team
• Tailored On-Boarding Processes
• 1st Line End-User, 2nd & 3rd Line Systems Support
• On-Site Support either on-demand or permanent presence
• Remote Support carried out by UK Based Helpdesk
• Optional Extended Hours of Cover up to and including 24/7
• Service Level Agreement by Call Criticality
• Weekly, Monthly and Quarterly Reporting
• Azure Cost Management Project service
• Proactive Systems Monitoring and Alerting

Benefits

• Reduce Operational Costs
• Minimise security risk
• Improve User Experience and Productivity
• Improve Governance
• Control resource management
• Improve Systems Realiability and Availability
• De-Risk Infrastructure Support Arrangements

£12.50 a user a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector.uk@bechtle.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

934367116915533

Contact

Public Sector
01249 467900
publicsector.uk@bechtle.com

Planning

• Planning service: Yes
• How the planning service works: Bechtle offer comprehensive planning and implementation services for cloud hosting and cloud software.; Delivered through our team of highly qualified engineers we work with clients to conduct business analysis, solution design and implement security architecture bespoke to each clients requirements.; Typically however we will use an array of capacity planning or assessment tools to help design and cost a suitable solution, conduct appropriate proof-of-concept testing and design workshops.; Once finalised our PRINCE2 project managers will oversee agreed preparatory/remedial works and migration and implementation of the systems.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Micrsoft365 suite including Entra
  • Microsoft Azure and HyperV
  • Vmware and 3rd part Virtualisation Environments
  • Microsfot Azure VDI and other Virtual Desktop Infrastructure Solutions

Training

• Training service provided: Yes
• How the training service works: We provide On-Premise, Remote and Video/self-paced web training services for Microsoft suite through partner organisations.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Bechtle offer comprehensive planning and implementation services for cloud hosting and cloud software. Delivered through our team of highly qualified engineers we work with clients to conduct business analysis, solution design and implement security architecture bespoke to each clients requirements.; Typically however we will use an array of capacity planning or assessment tools to help design and cost a suitable solution, conduct appropriate proof-of-concept testing and design workshops.; Once finalised our PRINCE2 project managers will oversee agreed preparatory/remedial works and migration and implementation of the systems.; Migration works will typically leverage migration tools such as Microsoft Azure Site Recovery, DoubleTake, BitTitan, Skykick or similar depending on the source, destination and individual clients requirements.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our qualified and experienced engineers use Cloudamize, Surveil and similar; performance analysis and testing tools to ascertain cloud infrastructure performance and cost effectiveness giving recommendations for a right-sized, high-performance solution across multiple platforms.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide flexible support services for Cloud Infrastructure systems including Microsoft 365 / Azure / Hyper-V and VMware vCloud / v-Sphere. Remote and On-site support carried out by UK based Helpdesk both normal working hours and optionally 24/7. Agile Service Level Agreements based on Criticality of Call or User Need.

Service scope

• Service constraints: Out of office hours support may be delivered by partners.; Remote support requires suitable internet connectivity to conduct.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response SLA are available and typically managed according to criticality - for critical incidents we aim for a maximum 15 minutes initial communication.; ; At weekends we require clients to call the out of hours number for immediate support otherwise tickets will be logged until business hours when they will be triaged.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Bechtle offer a range of Support Programmes to meet varied client need.; Entry level offerings include ad-hoc or advanced block booking of service time with a Service Agreement (SSA Block Booking) which typically includes a 4/8 hour response SLA. Costs for these services range dependent upon size and service level required.; Our full Proactive Managed Services include comprehensive system monitoring and alerting with unlimited support calls/time (either remote or on-site) with service level agreements include response SLAs based on call criticality - 1 Hour Critical, 4 Hour High, 8 Hour Medium and NBD Low/Information.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft and all major vendors

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: 12/12/2023
• What the ISO/IEC 27001 doesn’t cover: Certification pertains to Northampton UK service operations.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Bechtle are actively taking steps to ensure that we operate our business with as little environmental impact as possible. As a group, we are Ecovadis Gold and ISO14001 certified, and are committed to becoming carbon net zero by 2030. We launched the Bechtle Sustainability Strategy 2030 to serve as a roadmap for how we will get there, identifying 4 areas of action as part of this strategy: • Ethical business practices • Environmental Approach • People • Sustainable digital future Bechtle have established a database for recording Scope 1 and 2 (direct and indirect CO2 emissions) and Scope 3 (that of the Bechtle Group, such as purchased goods and services, transportation and distribution, business travel, and employee commuting) emissions. We are collecting data through group-wide sustainability software, WeSustain, and have used the data to produce a Carbon Reduction Plan (CRP) that is published on our website (Carbon-Reduction-Plan-BechtleUK-2022.pdf) and updated annually. Supply chain management We work closely with our vendor partners to broaden our portfolio of sustainable technologies, solutions, and services, and could help to minimise the future environmental impact. Recycling/Asset disposal Bechtle actively encourage our customers to make sustainable use of their resources, through secure asset disposal, refurbishment, and recycling of devices. Bechtle have recently helped facilitate a self-funding recycling program for a large local authority, who wanted to prevent their old laptops from going to landfill. Green Logistics Bechtle design our logistics processes around an ecological efficiency criteria, both in terms of transport and packaging. Internal Sustainability team We have a dedicated sustainability team, who’s aim is to improve and promote sustainability within three areas: social, personal, and business. The team have defined and actioned sustainable methods, changes in practice and greener alternatives across the whole of Bechtle UK and help to drive our sustainable

  Covid-19 recovery

  Many organisations have had to change their operating models and ways of working following the COVID-19 pandemic. IT also became clear to a number of our customers that their infrastructure that supported old ways of working, no longer supported new hybrid or remote working models. Through a thorough infrastructure review we can not only advise our customer on what best suits their current operating models but we can also help them to be future-ready. We can help them improve productivity, utilisation and adoption, getting maximum productivity out of their investment, whilst saving costs and limiting environmental impact through cloud/ hybrid adoption.

  Tackling economic inequality

  Bechtle’s equal opportunities policy applies across the whole company and includes recruitment, selection, training, career development and promotion. No employee or applicant will be treated less favourably on the grounds of colour, race, religion, nationality, ethnic or national origin, gender (including gender reassignment), sex, sexual orientation, age, marital status, disability, or be disadvantaged by conditions or requirements that cannot be shown to be relevant to the job in hand. Specifically the Company is committed to: 1. Preventing any form of direct or indirect discrimination or victimisation. 2. Promoting equal opportunities for men and women. 3. Promoting equal opportunities for people with disabilities. 4. Promoting equal opportunities for ethnic minorities. 5. Promoting a good harmonious working environment where all employees are treated with respect and dignity and in which no form of intimidation or harassment will be tolerated. 6. Fulfilling all legal obligations under relevant legislation and associated codes of practice. 7. Taking all necessary permitted positive action including setting of goals and timetables. Breaches of the Equal Opportunities Policy will be regarded as misconduct and could lead to dismissal in certain cases. Equality and Diversity policy is available upon request

  Equal opportunity

  Bechtle’s equal opportunities policy applies across the whole company and includes recruitment, selection, training, career development and promotion. No employee or applicant will be treated less favourably on the grounds of colour, race, religion, nationality, ethnic or national origin, gender (including gender reassignment), sex, sexual orientation, age, marital status, disability, or be disadvantaged by conditions or requirements that cannot be shown to be relevant to the job in hand. Specifically the Company is committed to: 1. Preventing any form of direct or indirect discrimination or victimisation. 2. Promoting equal opportunities for men and women. 3. Promoting equal opportunities for people with disabilities. 4. Promoting equal opportunities for ethnic minorities. 5. Promoting a good harmonious working environment where all employees are treated with respect and dignity and in which no form of intimidation or harassment will be tolerated. 6. Fulfilling all legal obligations under relevant legislation and associated codes of practice. 7. Taking all necessary permitted positive action including setting of goals and timetables. Breaches of the Equal Opportunities Policy will be regarded as misconduct and could lead to dismissal in certain cases. Equality and Diversity policy is available upon request

  Wellbeing

  Bechtle believe Health & Safety and wellbeing of employees contributes to a good working environment which is key to a business. Throughout the year Bechtle hold different events, this gives everyone a chance to meet one another from different office branches which lends itself to a healthy work environment, some of these events are “Summer Festival (BBQ, Music, Dancing), Christmas Party, New Year kick off, Games events” to name a few. Each branch also have a relaxing area where employees can congregate and take time out in a chilled environment. Bechtle have also introduced initiatives to promote social and economic wellbeing, such as: • Competitive salary, which is well above the National Minimum Wage • Cycle to work scheme • Hybrid working model, where employees can work from home 2 days a week to reduce commuting time • My Bechtle Benefits discount portal, offering employees discounts via numerous retailers • Employee Assistance Programme, providing employees with mental health and wellbeing support • WPA Health Cash Plan • Enhanced pension contribution • Reduced health and gym memberships • Paid for professional training • Piloting an electric vehicle salary sacrifice scheme, which is being rolled out to the wider company.

Pricing

• Price: £12.50 a user a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector.uk@bechtle.com. Tell them what format you need. It will help if you say what assistive technology you use.