Nexus Open Systems Ltd

Nexus Azure Support Services

Nexus Azure Services are designed to provide transparent and consistent pricing for resource based cloud engagements. Nexus provide a full range of Azure consultancy services from strategic analysis and architecture to deployment, migration and support. All Nexus Azure Services are underpinned by industry leading accreditations and qualifications.

Features

• Pre-sales cloud consultancy, analysis and strategic solution guidance
• Cloud enterprise architecture definition, design and development
• Planning, deployment, migration, transition and training cloud services
• Best practice system configuration services for cloud environments
• Flexible project and programme management for cloud deployments
• Dedicated cloud solution consultants ensuring service delivery and performance
• Experienced certified and accredited cloud consultants
• Assessment of cloud solution fit and viability for your organisation
• Access to consultants with specific cloud platform and service experience
• Provision of innovative, tailored and bespoke cloud solutions

Benefits

• Unified and proven technical consultancy and support
• Extensive consultancy experience of working with public sector clients
• On demand access to cloud expertise providing a flexible service
• Provision of clear and concise cloud platform and solution strategies
• Marketing intelligence and updates on emerging cloud technologies
• Hand holding, consultancy and support through cloud solution development
• Ensure Return on Investment is maximised through consultative analysis
• Flexible technical consultation services tailored to your organisation
• Detailed and assured evaluation of cloud suppliers and technologies
• Rapid consultancy support for business critical incidents and solution requests

£618 to £1,345 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart.wilson@nexusos.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

934502639341438

Contact

Stuart Wilson
01392 205095
stuart.wilson@nexusos.co.uk

Planning

• Planning service: Yes
• How the planning service works: Azure Planning Services from Nexus can help your organisation evaluate and plan your cloud based Microsoft Azure implementation.; ; Microsoft Azure is an open and flexible cloud platform that enables organisations to quickly build, deploy, and manage applications across a global network of Microsoft-managed datacenters.; ; Our qualified and experienced Azure consultants can help organisations to plan and manage entire projects or simply assist in-house IT teams to identify their approach and strategy. We can outline all of the computer hardware, data storage, software licensing, development, hosting and deployment services which organisations might need to meet their objectives.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Microsoft Azure

Training

• Training service provided: Yes
• How the training service works: Investment in IT can be rendered useless if your employees are not equipped with the correct skills to utilise the technology. We can customise Microsoft Azure deployment and training programmes to suit the operational and budgetary restrictions of any organisation.; ; We know how critical it is to have stable IT systems that integrate with your day-to-day business processes. Efficiency is an essential part of a successful organisation and it's a proven fact that effective Azure training not only equips individuals with the skills to be more productive, but also promotes confidence and loyalty. Your most valuable asset is your skilled workforce.; ; Nexus offer IT training courses and certification programmes catering for Azure engineers, designers, developers, administrators and end users.
• Training is tied to specific services: Yes
• Services the training service works with: Microsoft Azure

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Nexus employ a team of Microsoft certified engineers, consultants, training instructors, developers and project managers who can help you to plan the deployment and configuration of Azure services and any related technologies.; ; We can take care of your entire Microsoft Azure deployment whether it’s in the cloud or a hybrid deployment — or simply provide assistance, training and technical advice.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Microsoft Teams

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Best practice configuration, quality assurance and performance testing are at the heart of the deployment services Nexus provide for Microsoft Azure.; ; When Microsoft Azure services are deployed and configured correctly, they can scale to power feature rich cloud solutions for small- and medium-sized organisations to the largest of international global brands.; ; Through industry recognised training and certification, combined with real-world deployment experience, our Azure team can pass on the latest best-practice configuration and deployment methodology to make your Azure project delivers positive outcomes and results.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Nexus offer a comprehensive Microsoft Azure technical support service. You can rest assured that we can help you at every stage of your cloud infrastructure project. We supply a number of support and maintenance and managed IT services to protect your Azure investment.; ; Nexus deliver a comprehensive range of IT support and maintenance services supplying over 1,000 small, medium and enterprise-sized customers throughout the UK, 24 hours a day, 7 days a week. We have a series of support and maintenance options including:; ; Block Hours contracts; 24/7 Technical Service Desk and Remote Support

Service scope

• Service constraints: Delivered 8am to 6pm Monday to Friday (24/7 service option available); Remote environment health checks and reports; Remote patch management; Remote configuration changes

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard SLA is for 2 hours response for Critical issues; 4 hours response for Major issues and 8 hours response for Minor issues.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: Not documented
• Support levels: Support Levels: Basic - Service Desk Facility; Incident & Problem Management; Dedicated Account Management; Third Party Liaison; Escalation Procedure; Remote Support; Access to Customer Portal. Standard - Service Desk Facility; Incident & Problem Management; Dedicated Account Management; Third Party Liaison; Escalation Procedure; Remote Support; Access to Customer Portal; Service Level Agreement; Remote Monitoring & Alerting. Advanced - Service Desk Facility; Incident & Problem Management; Dedicated Account Management; Third Party Liaison; Escalation Procedure; Remote Support; Access to Customer Portal; Service Level Agreement; Remote Monitoring & Alerting; Annual IT Strategy; Monthly Remote Health Checks; Proactive Monitoring & Alerting; On-site Support. Support cost: Pricing is dependant on customers infrastructure and environment A dedicated Technical Account Manager is assigned to each customer and our Service Desk team includes Cloud Support Engineers.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: 29/04/2021
• What the ISO/IEC 27001 doesn’t cover: Our ISO 27001 certification relates to the information security management system and not to the products or services of our organisation. The certificate reference number, the mark of the Certification Body and/or the accreditation mark may not be shown on
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  The environmental benefits of our G-Cloud Service provision are substantiated by Microsoft’s own studies and commitments towards climate change. A 2018 study found that using the cloud platforms can be up to 93% more energy efficient and up to 98% more carbon efficient than on-premises solutions. Real sustainability requires solutions that address wastefulness at every level of a business. Hosting on the cloud is more environmentally friendly and results in less of a carbon footprint. Cloud infrastructures support environmental proactivity, powering virtual services rather than physical products and hardware, and cutting down on paper waste, improving energy efficiency, and (given that it allows employees access from anywhere with an internet connection) reducing commuter-related emissions. Independent reports predict that data centre energy consumption would drop by 31% from based on the adoption of cloud computing and other virtual data options.

  Covid-19 recovery

  As a member of the COVID-19 High Performance Computing Consortium, Microsoft is helping researchers accelerate their understanding of the virus and the development of treatments and vaccines through two major initiatives; HPC Consortium and AI for Health. The COVID-19 HPC Consortium encompasses computing capabilities from some of the most powerful and advanced computers in the world. Microsoft hope to empower researchers around the world to accelerate understanding of the COVID-19 virus and the development of treatments and vaccines to help address infections. Consortium members manage a range of computing capabilities that span from small clusters to some of the very largest supercomputers in the world. AI for Health is a new $60 million, five-year philanthropic program from Microsoft, created to empower non-profits, researchers, and organizations tackling some of the toughest challenges in global health. Microsoft are providing access to AI and expertise in these areas; Accelerating medical research to advance the prevention, diagnoses, and treatment of diseases, increasing our shared understanding of health and longevity to protect against global health crises, reducing health inequity and improving access to care for underserved populations and supporting fundamental research capabilities, including data collaboratives and differential privacy.

  Equal opportunity

  We are committed to social value and equal opportunity. We actively recruit disabled individuals, enriching our team’s diversity. We provide training schemes for disabled employees, enhancing their employability and confidence. We also use our influence to advocate for disabled people, fostering an inclusive community. These practices contribute to reducing the disability employment gap, ensuring everyone has the opportunity to succeed. We actively recruit from diverse backgrounds and geographical locations within the UK, ensuring a rich mix of perspectives in our team. We provide training and development opportunities for all employees, fostering a culture of continuous learning. We also advocate for fair employment practices, promoting equal pay and opportunities for advancement. These practices are integral to our efforts in tackling workforce inequality, ensuring everyone has the chance to thrive.

  Wellbeing

  We are committed to improving health and wellbeing. We prioritise a healthy work-life balance, encouraging regular breaks, hybrid working and flexible working hours. Mental health is equally important; we have trained mental health first aiders and foster a supportive work environment. Regular team-building activities and open communication channels ensure a positive, inclusive atmosphere. With a focus on community integration, we actively engage with local communities and organisations participating in events which support local initiatives and charities. We foster a culture of inclusivity, encouraging our employees to volunteer and contribute to community projects and sponsorship activities. We also collaborate with local institutions to provide resources and volunteer support. Our workplace policies promote diversity and inclusion, ensuring everyone feels valued and part of that community.

Pricing

• Price: £618 to £1,345 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart.wilson@nexusos.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.