TECH IN CARE LIMITED

Pathways to Care - Discharge to Assess and Intermediate Care

Pathways to Care comprises two digital modules.
The D2A module tracks/manages patients from hospital wards through to discharge destination (including Pathways 1, 2, and 3).
The Intermediate Care module tracks/manages step-up and step-down care.
P2C provides a single version of the truth for health and social care organisations' integrated working.

Features

• Single Version of the Truth
• Improved Safeguarding
• Clear Communication
• Timely Discharge
• Comprehensive Audit & Reporting
• Integration Options
• Information Governance Compliance
• Capacity/Demand Planning Support
• Mobile Working Options
• Cross-organisation Collaborative Working (holistic approach)

Benefits

• Financial Savings & Benefits
• 30% Administration Reduction
• Local Area Alignment
• Improved Patient Experience
• Improved Capacity in System
• Improved Patient & Family Communication
• Improved Resource Planning
• Improved Flow Through Hospital Discharge and Intermediate Care Services
• Manage Waiting Lists With Capacity/Demand Visualisation
• Improved Data Analysis Through BI Tools

£40,000 to £155,800 a licence a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at procurement@tech-in-care.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

934795741694574

Contact

Lorenzo Gordon
07866 462 710
procurement@tech-in-care.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: There are no constraints. We routinely plan maintenance to the system however this is done out of office hours and requires minimum downtime if any. ; There are no hardware configurations required as P2C can be utilised as a stand alone, cloud based solution. Once your instance has been built and you have a user, you are ready to go.
• System requirements: No system requirements from our customers for use

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard support is provided within 24 hours Mon - Fri. ; We provide customers with a detailed Service Level Agreement long with Business Continuity and a Disaster Recovery plan for exceptional circumstances.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: The Product Owner for Pathways to Care will work closely with you through your use of P2C. ; Support emails will be responded to within 24 hours and within standard office hours. ; Any bespoke support requirements from our customers are always considered.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide onboarding documentation and thorough virtual support throughout the onboarding period. ; Training is conducted online and recorded and there are supporting training documents. ; We adopt a train the trainer model.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users have access to a reporting suite to extract data and by request, a full csv export of record data can be provided.
• End-of-contract process: Standard reporting request for data extract is included. ; More complex requests are dealt with on a case by case basis including potential cost implications.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Pathways to Care is optimised to work on mobile devices and you have access to the same services through mobile devices.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The application is written in PHP. The deployment will always be using a PHP version that is still actively supported and receiving security patches. We review new releases of PHP to ensure code remains compatible with current PHP versions, meaning the PHP version can be upgraded without impacting on the functioning of the system.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: We use NVDA to replicate a screen reader. We use https://webaim.org/resources/contrastchecker/ for contrast checking.
• API: Yes
• What users can and can't do using the API: We can work with customers who require API interoperability on a case by case basis.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The setup for your local area can be customised within the system and there are certain system configurations which can be determined on a area by area basis. These include use of Multi Factor Authentication, customisable fields and certain editing settings. ; User roles can be configured within the standard settings.

Scaling

• Independence of resources: We actively monitor server resources for our service. Our servers are cloud-based and are able to be scaled and load-balanced very quickly as demand increases.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users export their data using the reporting suite within the system.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: As a standalone solution, data is entered directly into Pathways to Care. When interoperability is required, we work with customers to build the connection to their network and this is done based on user requirements.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.5% Availability of the Solution and Services, ; ; In respect of the Solution this means that it will take 4 seconds on average for a webpage response time.
• Approach to resilience: The datacentre is compliant to ISO/IEC 27001. More information can be provided upon request.
• Outage reporting: Service outages are reported by email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: The service employs Role-Based Access Controls (R-BAC) to restrict access to individual users based on their role and associated permissions. Support channels are restricted to local customer support staff, who in turn support their users on the system.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • DSPT Standards Exceeded
  • Our Server Suppliers are ISO27001 accredited.

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Our datacentre is compliant to ISO/IEC 27001. ; Tech in Care and suppliers Maldaba are all CE+ certified and DSPT standards exceeded.
• Information security policies and processes: Tech in Care has a Data Protection policy and is CE+ certified and DSPT standards exceeded. ; ; The Product Owner is responsible for day to day information security and will report key incidents to the directors of the company.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: All updates to the system are timestamped and version controlled which allows for regression testing and where necessary, rollback procedures. ; All change requests are evaluated by the Product Owner and we have a monthly customer user group where any potential security impacts are discussed and considered.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Operational security of the server is performed by our hosting provider, who is ISO/IEC 27001 certified. The server is located in an ISO/IEC 27001 certified datacentre. ; Updates to the application software are managed using version control (SVN) and are tested by applying the update to a staging instance before applied to the live installation. ; Full data and configuration backups are made prior to any update to ensure that a complete roll-back is possible. ; The hosting provider has their infrastructure penetration tested on a monthly basis, as per ISO/IEC 27001. ; Identified vulnerabilities were acted upon and retested to a satisfactory standard.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Operational security of the server (patching, monitoring, etc.) is performed by our hosting provider, who is ISO/IEC 27001 certified. The server is located in an ISO/IEC 27001 certified data centre.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Any incidents from our suppliers are reported following defined standards. ; Users report incidents wither using the support email or by following the business continuity and disaster recovery plans. ; Where an incident report is required, this will be provided to relevant parties in pdf. format via email or secure file share location.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Wellbeing

  Tackling economic inequality

  Tech-in-Care is a UK-based SME working to improve the flow of patients through hospitals and community care. ; Maldaba, TiC's parent company is another UK-based SME who work in the public and not for profit sectors to deliver solutions for knotty problems, often involving communication challenges between complicated and complex services. ; All of TiC and Maldaba's employees are based in the UK, so any contract awards go directly to supporting the UK digital economy and developing skills in our local communities.

  Wellbeing

  Pathways to Care supports better communication processes and workflows between staff in health and care settings, improving patient outcomes and enabling staff to deliver a higher standard of care. It allows patients to receive the appropriate level of care in the setting most suitable to their needs.

Pricing

• Price: £40,000 to £155,800 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at procurement@tech-in-care.uk. Tell them what format you need. It will help if you say what assistive technology you use.