FIRST DATABANK UK LTD

FDB CoordinateRx

CoordinateRx empowers NHS ICBs to strategically manage all aspects of medicines optimisation with advanced insights, project oversight, and financial control, ensuring optimal patient care and efficient use of resources. The solution helps GP practices and PCNs efficiently record and manage clinical activities

Features

• Unified prescribing analytics across practice, PCN, place, and ICB.
• Live outcomes dashboards showing savings, interventions, avoided adverse events
• Project and workplan management with configurable targets and reporting.
• Practice Incentive Scheme (PIS) management
• Community Pharmacy module for Pharmacy First
• Care Home module with full audit tools
• Bulk and individual review recording, including drug switches, safety interventions
• Weekly dm+d price updates and integrated cost-impact tracking.
• Export-ready reporting (PDF, PPT, Excel)
• custom filters and practice-specific dashboard links.

Benefits

• Provides a single source of truth for medicines optimisation
• Reduces administrative burden through automated scheme reporting
• Enhances CQC readiness with structured, audit-backed evidence.
• Accelerates decision making with real-time, actionable insights.
• Strengthens cross-sector working
• Enables targeted improvement by highlighting variation
• Supports financial sustainability through visibility of optimisation opportunities

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at customerservices@fdbhealth.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

935035932174415

Contact

Simon Radcliffe
07969292549
customerservices@fdbhealth.com

About the service

• Service categories:
  • Applications
    • Production and operations
      • Service industry and public sector operations
        • Healthcare
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: FDB and its hosting provider shall use commercially reasonable endeavours to schedule downtime during the hours of 9pm and 7am so as to minimise impact on the services.
• System requirements:
  • A modern web browser (Chrome, Edge, Firefox, Safari);
  • Microsoft Authenticator app installed on users' devices.
  • Stable internet connection

User support

• Email or online ticketing support: Yes
• Support response times: A response shall be provided within 8 business hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: Dedicated Clinical Account Manager who can provide access to our technical and content team as required.; In addition, our Customer Service department is available to support email and telephone enquiries. On receipt of the query from the Licensee, FDB will acknowledge via email to the Licensee the receipt of the query, and it will be logged and assigned with a unique reference number. FDB shall ensure that a log is maintained in respect to each query raised by the Licensee. Whenever so requested by Licensee, acting reasonably at all times, and during Contracted Support Hours, FDB shall provide an update report from the log with respect to any Licensee related queries. ; SLA incorporated as part of the Terms and Conditions for further information. This support is provided with the licence fee i.e. no additional charge
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Online training sessions with all relevant stakeholders and organisations. Dedicated clinical account manager to manage deployment of service and to handle any queries.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • Video and audio recordings, available to stream or download.
  • JPEGs
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Onboarding and offboarding documentation, as well as URLs to resource pages, is emailed to the customer by your nominated Clinical Account Manager as part of the deployment and de-activation process.
• End-of-contract data extraction: Data can be exported by users prior to the contract end. Past this date, it can be provided on request.
• End-of-contract process: The organisation account is centrally inactivated. This is at no additional cost

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• Description of service interface: FDB provide a fully managed service to maintain all CoordinateRx content and dashboards.
• Accessibility standards: None or don’t know
• Description of accessibility: N/A
• Accessibility testing: N/A
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Users can customise the homepage, dashboards and medication review forms.

Scaling

• Independence of resources: We actively work with Zoho engineers to monitor performance to ensure appropriate resources are available and optimisation activities are implemented.

Analytics

• Service usage metrics: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Reports can be exported in CSV, XLSX or PDF format.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDP
  • Excel
  • Powerpoint
• Data import formats:
  • CSV
  • Other
• Other data import formats: Excel

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Our availability SLA commitment is 99.9% monthly uptime. We have redundancies implemented at various levels starting from the infrastructure to the ISP to achieve this.
• Approach to resilience: Available on request
• Outage reporting: All potential security breaches on the IT networks must be reported to the IT team and SIRO who will investigate as appropriate. Security incidents and weaknesses must be reported in accordance with the requirements of the organisation's D206 Incident Reporting Policy. Notifications should also be made to the Information Governance Manager. ; ; The Processor will promptly notify the ICB/Health Board in their role as contracting authority as soon as they become aware of a breach, via email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Username and password restricts access.
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: No
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: FDB’s governance and information security framework aligns with recognised national and international standards, including Cyber Essentials, Cyber Essentials Plus, the NHS Data Security and Protection Toolkit, DCB0129 Clinical Risk Management, the Caldicott Principles, ICO Registration ZA274627, and ISO 13485:2016. In addition, our hosting environment is certified to ISO 27001 for information security management.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All change requests are tracked.; Any changes to the services would be tested in accordance with in-house QA standards (as accredited by NICE) prior to implementation.; Zoho (platform provider) maintain their own configuration and change management processes which are ISO compliant.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Zoho (platform supplier) is certified with ISO/IEC 27017:2015 - Information technology - Security techniques - Code of practice for information security controls based on ISO/IEC 27002 for cloud services.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: - Information continuously monitored and analysed from services, internal network traffic, device usage.; - Multiple types of logs maintained, including event, audit, fault, administrator, operator logs.; - Logs automatically monitored and analysed to detect anomalies such as unusual employee activity or unauthorised access attempts.; - All logs stored on secure, isolated servers with centralised access control to ensure security and availability.; - Comprehensive audit logs for all user update and delete operations are available to customers ; - Sensitive files are monitored for changes using a file integrity monitoring system.; - Logging systems designed to ensure logs remain intact and tamper-proof.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: No
• Incident management approach: Users will report incidents by telephone or email to our customer services team. This incident would then be managed in accordance with our in-house policy to undertake a clinical risk assessment and root cause analysis, and any resolution would be conveyed by email. Incident report are not provided, however, users can request an update through customer services.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: FDB can offer a trial version of our solution. This is subject to agreement between FDB and the contracting authority

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 7adcac68-8520-47ec-a6c0-b4598b41d3dd
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: Bb333528-3104-4735-8cc2-fc4881cca40d
• Other security certifications: Yes
• Any other security certifications:
  • Registration with the ICO (Registration No. ZA274627)
  • Use of ISO/IEC 27001 certified hosting environments

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at customerservices@fdbhealth.com. Tell them what format you need. It will help if you say what assistive technology you use.