Adjutant Software Ltd

Adjutant Software

Adjutant allows your organisation to provide control, clarity and communication during any emergencies or business continuity issues. We provide a cloud-based software solution (SaaS) and app that automates cascade call outs and supplies actions to the many roles involved in a plan during an incident.

Features

• Interactive real time information from employees
• Automate plan activation
• No templates. You know what works and we facilitate that
• No templates. You know what works and we facilitate that
• Post incident report gives a full audit trail
• Customise all parts of the software to your requirements
• Cloud based

Benefits

• Utilise iOS, Android and Desktop systems
• Faster response times
• Easy to set up, use and keep up to date
• Utilise your own existing plans
• Less expensive than major competitors
• Improves communication with a complete co-ordinated response
• Real time feedback allowing more accurate decision making

£925.00 a licence a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nicola.cassidy@adjutantsoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

935052279537512

Contact

Nicola Cassidy
0330 043 8031
nicola.cassidy@adjutantsoftware.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements:
  • Any web browser
  • Android or iOS mobile device for app
  • Internet or data connectivity

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Urgent. An issue that results in complete loss of service. Response within 15 minutes.; ; High. An issue that results in some loss of service. Response within 1 hour.; ; Normal. An issue that results in 1 user being affected. Response within 4 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Phone and online ticketing support service is included within the subscription cost. Alongside this, G-Cloud customers are assigned an account manager.; ; Onsite support is available charged at a day rate of £800 plus expenses.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Online training is available to all users as part of the subscription.; ; Onsite training is an extra cost.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: All data can be manually deleted by the admin user at any time.; ; Any remaining data after the end-of-contract, will be completely removed from the server after 1 month of the contract ending and automatically destroyed.
• End-of-contract process: All outstanding fees shall be paid up to and including the termination date at which point all access to the user's account will be ended.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None for usability reasons.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Many of the aspects can be customised:; - Logo; - Plans; - User Roles; - Permission levels; - Dashboard feature; ; These can all be customised by the customer. Individual users of the app will be able to change their own details.

Scaling

• Independence of resources: All our systems are automatically scalable and so as demand increases, so does the cloud service.

Analytics

• Service usage metrics: Yes
• Metrics types: All actions during an incident are recorded and automatically emailed to the relevant user as set by the administrator. ; ; SMS and emails can all be tracked and traced.
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: As a CSV file
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Service Availability targets are the planned percentage of time for which the service is in operation, excluding any planned maintenance downtime. Assurance of 99% availability is given and a partial refund can be made available if this is not met.
• Approach to resilience: Our service is deployed across a number of sites and regions which is designed to eliminate single points of failure.; ; Also by using multiple channels for notifications, we maximise the chance of it reaching its intended audience.
• Outage reporting: All outages will be communicated via email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Only certain roles can access the whole system. Without express permission from the user, we can never access their individual accounts.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: TLS 1.2
• Information security policies and processes: As a data controller and data processor we are fully compliant with the provisions of UK law on data security, which are set out in the Data Protection Act 1998 as well as the EU General Data Protection Regulation.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Any bugs or fixes to the service are reported via on online reporting system.; ; When they are fixed, they go through a thorough QC process with changes logged.; ; All fixes all fully tested before release.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We assess using a third-party to see about potential threats.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: The service health is constantly monitored by a unique automated system. It is also guarded from hack attacks, SPAM and malicious bot resource usage. Proactive software updates and patches are applied whenever this is needed.
• Incident management type: Supplier-defined controls
• Incident management approach: We use a third party help desk software to manage our incident management processes.; ; Incidents are reported through an online system and reports can be generated at any time.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Equal opportunity:

  Equal opportunity

  We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships
• Wellbeing:

  Wellbeing

  We are committed to providing a healthy working environment and improving the quality of working lives for all staff. The wellbeing strategy aims to support our mission and core values of freedom of thought and expression, freedom from discrimination and the recognition that staff are our greatest asset.

Pricing

• Price: £925.00 a licence a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nicola.cassidy@adjutantsoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.