Adjutant Software Ltd

Adjutant Software

Adjutant allows your organisation to provide control, clarity and communication during any emergencies or business continuity issues. We provide a cloud-based software solution (SaaS) and app that automates cascade call outs and supplies actions to the many roles involved in a plan during an incident.


  • Interactive real time information from employees
  • Automate plan activation
  • No templates. You know what works and we facilitate that
  • No templates. You know what works and we facilitate that
  • Post incident report gives a full audit trail
  • Customise all parts of the software to your requirements
  • Cloud based


  • Utilise iOS, Android and Desktop systems
  • Faster response times
  • Easy to set up, use and keep up to date
  • Utilise your own existing plans
  • Less expensive than major competitors
  • Improves communication with a complete co-ordinated response
  • Real time feedback allowing more accurate decision making


£925.00 a licence a month

  • Education pricing available

Service documents

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G-Cloud 13

Service ID

9 3 5 0 5 2 2 7 9 5 3 7 5 1 2


Adjutant Software Ltd Nicola Cassidy
Telephone: 0330 043 8031

Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
System requirements
  • Any web browser
  • Android or iOS mobile device for app
  • Internet or data connectivity

User support

Email or online ticketing support
Email or online ticketing
Support response times
Urgent. An issue that results in complete loss of service. Response within 15 minutes.

High. An issue that results in some loss of service. Response within 1 hour.

Normal. An issue that results in 1 user being affected. Response within 4 hours.
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
Phone and online ticketing support service is included within the subscription cost. Alongside this, G-Cloud customers are assigned an account manager.

Onsite support is available charged at a day rate of £800 plus expenses.
Support available to third parties

Onboarding and offboarding

Getting started
Online training is available to all users as part of the subscription.

Onsite training is an extra cost.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
All data can be manually deleted by the admin user at any time.

Any remaining data after the end-of-contract, will be completely removed from the server after 1 month of the contract ending and automatically destroyed.
End-of-contract process
All outstanding fees shall be paid up to and including the termination date at which point all access to the user's account will be ended.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices
Differences between the mobile and desktop service
None for usability reasons.
Service interface
User support accessibility
None or don’t know
Customisation available
Description of customisation
Many of the aspects can be customised:
- Logo
- Plans
- User Roles
- Permission levels
- Dashboard feature

These can all be customised by the customer. Individual users of the app will be able to change their own details.


Independence of resources
All our systems are automatically scalable and so as demand increases, so does the cloud service.


Service usage metrics
Metrics types
All actions during an incident are recorded and automatically emailed to the relevant user as set by the administrator.

SMS and emails can all be tracked and traced.
Reporting types
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
As a CSV file
Data export formats
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Service Availability targets are the planned percentage of time for which the service is in operation, excluding any planned maintenance downtime. Assurance of 99% availability is given and a partial refund can be made available if this is not met.
Approach to resilience
Our service is deployed across a number of sites and regions which is designed to eliminate single points of failure.

Also by using multiple channels for notifications, we maximise the chance of it reaching its intended audience.
Outage reporting
All outages will be communicated via email alerts.

Identity and authentication

User authentication needed
User authentication
Username or password
Access restrictions in management interfaces and support channels
Only certain roles can access the whole system. Without express permission from the user, we can never access their individual accounts.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
Other security governance standards
TLS 1.2
Information security policies and processes
As a data controller and data processor we are fully compliant with the provisions of UK law on data security, which are set out in the Data Protection Act 1998 as well as the EU General Data Protection Regulation.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Any bugs or fixes to the service are reported via on online reporting system.

When they are fixed, they go through a thorough QC process with changes logged.

All fixes all fully tested before release.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
We assess using a third-party to see about potential threats.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
The service health is constantly monitored by a unique automated system. It is also guarded from hack attacks, SPAM and malicious bot resource usage. Proactive software updates and patches are applied whenever this is needed.
Incident management type
Supplier-defined controls
Incident management approach
We use a third party help desk software to manage our incident management processes.

Incidents are reported through an online system and reports can be generated at any time.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks

Social Value

Equal opportunity

Equal opportunity

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships


We are committed to providing a healthy working environment and improving the quality of working lives for all staff. The wellbeing strategy aims to support our mission and core values of freedom of thought and expression, freedom from discrimination and the recognition that staff are our greatest asset.


£925.00 a licence a month
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.