LEARNINGMATE SOLUTIONS (UK) LIMITED

Technology Services

We provide a range of IT-enabled services that use niche technologies and business processes to deliver quality learning solutions in the education and corporate sectors. Combining technology and content, we offer consulting, product and application engineering, automation, application transformation, implementation, product and application support, mobility, data analytics, cloud, and DevSysOps.

Features

• Product/application engineering: content management, agile services, DevOps, application integration
• Application transformation: RPA, customer experience, data insights, AI, accessibility
• Product implementation: product upgrades, automation
• Product/application support: 24/7 support, DevSysOps, automation
• Testing services: automation testing, penetration testing, performance/load testing

Benefits

• Digital solutions that focus on enhancing the customer experience
• Enabling users to author, manage, and publish content
• Reducing manual tasks and improving productivity through robotic process automation
• Reducing deployment time up to 40% through DevOps automation
• Building data analytic solutions for business intelligence
• Developing accessibility-compliant products global standards and guidelines
• Using agile methodology for rapid, continuous delivery

£185 to £1,400 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@learningmate.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

935064445327233

Contact

Prasad Mohare
+44 794 783 3052
gcloud@learningmate.com

Planning

• Planning service: Yes
• How the planning service works: The planning is limited to LearningMate product suite. We provide planning in terms of business analysis, solution design and security architecture for LearningMate products only.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: LearningMate Frost (a cloud-based Learning Content Management ecosystem)

Training

• Training service provided: Yes
• How the training service works: We provide training on LearningMate specific products only. The training includes instructor-led online training sessions and product demonstrations.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Amazon Web Services
  • LearningMate Frost (a cloud-based Learning Content Management ecosystem)

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We provide migration from any customer cloud to AWS with respect to usage of the LearningMate suite of products.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: AWS for usage of LearningMate suite of products only

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: LearningMate follows a CMMI-DEV compliant quality management system that has best-in-class project delivery processes and associated enablers, which has been refined and updated based on past successes and best practice. All projects are quantitatively measured against the organisation’s defined metrics framework. Common metrics include schedule variance, effort variance, defect density, defect removal efficiency, sprint velocity and SLA adherence percentage.; ; Our quality management framework is based on:; ; quality planning before development using quality management plan, operational definitions, approved product checklist and guidelines;; ; quality assurance during development using quality reporting, utilisation and process compliance dashboards, productivity metrics;; ; quality control after development using acceptance criteria, and completed checklist.; ; LearningMate’s quality assurance approach for its managed projects includes: ; ; complete testing of the software/system functionality. All deliverables to be tested based on the identified criteria;; ; any defects found to be logged for triage followed by the issue reporting life-cycle;; ; test execution results along with defects to be shared with the customer after each test cycle.; ; LearningMate uses JIRA as a workflow tool for testing and verification. Each bug is logged into the system and tracked until closure and resolution. JIRA is also used for tracking project status.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We support hosting or software provided by a third-party organisation (AWS and Jira service desk). This service is applicable to LearningMate product suite only. LearningMate has a team of SysOps, DevOps, and ITOps. Depending on the customer/project requirements, these teams would engage in providing support. These teams encompass industry standards certifications and follow industry best-practices aligned to ITIL and ISO 27001 framework.

Service scope

• Service constraints: We provide standard remote support by email (based on IST time), adhering to SLAs agreed with the customer. We can also provide customised support on a follow-the-sun model agreed with the customer. The support scope is limited to deployed products and solutions along with the underlying infrastructure that may be required or agreed.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We have different support SLAs depending on the request.; ; A} For Incidents and Defect requests:; 1. Time to first respond: 30 Mins; 2. Resolution Time: (For Blocker 4 Business Hours), (For other incident categories, it will be added to the sprint/product backlog and resolution will be as per ongoing sprint plan); 3. SLA: 95% ; ; B} For service requests*:; 1. Time to first response: 1 Business Day; 2. Resolution Time: Will be resolved as per mutual agreement after getting the requirements and detailed inputs from the customer.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: No
• Web chat support: No
• Support levels: Response 1:; Below are our support SLAs. We have different support SLAs depending on the request.; ; SLA for Incidents and Defect requests:; 1. Time to first respond: 30 Mins; 2. Resolution Time: (For Blocker 4 Business Hours), (For other incident categories, it will be added to the sprint/product backlog and resolution will be as per ongoing sprint plan); 3. SLA: 95% ; SLA for other requests*:; 1. Time to first response: 1 Business Day; 2. Resolution Time: Will be resolved as per mutual agreement after getting the requirements and detailed inputs from the customer.; ; *Service Requests will include:; (1) Request Expert Help; (2) Suggest an Improvement; (3) Fix an Account Problem; (4) Suggest a New Feature; (5) Request for Datas; ; Response 2: Support cost is included in the license fees; ; Response 3: Provided as needed

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Standards Institution (BSI)
• ISO/IEC 27001 accreditation date: 30/04/2018
• What the ISO/IEC 27001 doesn’t cover: Application service transactions - Control 14.1.3 is not applicable under ISO/IEC 27001 for LearningMate as we do not have any payment gateway service in our applications/ products.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Crimson IT
• PCI DSS accreditation date: 05/03/2024
• What the PCI DSS doesn’t cover: None
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  LearningMate has taken the following initiatives as part of our goal to integrate sustainability practices and principles into our operations:; ; We use filtered water instead of packaged drinking water as much as possible to follow more sustainable practices and reduce usage of plastic. ; We avoid using disposable cutlery in our cafeterias and have reusable plates and glasses. ; We provide office bus transport to discourage employees from driving individual vehicles. Each bus carries up to 50 employees at a time. The buses provide location-specific drops as well as drops to the nearest public transport systems.; All cleaning products used in the company premises are environment-friendly.; To promote reduction of waste, we have a dry and wet waste segregation system in place (cafeteria waste). The local municipality recycles the dry waste and wet waste is deposited for composting purposes.; We use lights and air conditioning judiciously by turning off lights and AC of sections/bays after employees sitting in those sections have left for the day.; We encourage our employees to use the staircase, if and when possible, to move between four floors of our office. ; We provide the option to submit investment declarations and reimbursement bills online to control the use of paper.; ; LearningMate has also ensured that all of our digital infrastructure is on cloud. Our cloud providers have a solid sustainability program. We understand that cloud infrastructure is 85% more energy efficient than on-premises data centers. ; ; LearningMate also has an e-Waste policy to take care of the problem of hazardous e-waste and other waste generated from electric and electronic gadgets and Printer Cartridges.

  Covid-19 recovery

  LearningMate, an ISO27001-certified organization, upholds industry-standard practices to ensure uninterrupted service delivery and business continuity. Our Business Continuity Program (BCP) is overseen by a governance body comprising leaders from various departments, audited internally as part of our ISMS program. With a Risk Management and Governance Framework, we ensure readiness to handle disasters, benefiting customers, employees, and vendors alike.; ; Key components of our BCP include defining processes, forming teams, and conducting annual mock drills. In disaster recovery scenarios, our adaptable resource management practices enable swift scaling to manage crises effectively. We may collaborate with competitors or transfer projects to vendors, prioritizing client needs and expediting recovery. Notably, we ensure seamless project handover through cloud infrastructure utilization and meticulous documentation transfer.; ; From an IT perspective, we adhere to mutually agreed Recovery Time Objective (RTO), Recovery Point Objective (RPO), and Maximum Acceptable Outage (MAO) with clients. Our core business relies on leading cloud providers for high availability and security compliance. During the COVID-19 pandemic, we smoothly transitioned to remote work within seven days, sustaining 0% disruption in client deliverables.; ; Secure data transmission protocols and identity/access management ensure data safety, with encryption and role-based access controls. We maintain comprehensive documentation, including risk assessments, technical controls, and crisis management plans, shared with stakeholders and clients. Data backups are securely retained or removed as per agreements.; ; Amidst the pandemic, LearningMate adopts a hybrid work model, adhering to COVID protocols for office sanitation and promoting remote work where feasible. Employees receive guidance on adhering to safety measures, ensuring operational continuity while prioritizing health and safety.

  Tackling economic inequality

  Create employment and training opportunities, particularly for people in industries with known skills shortages or in high growth sectors.; ; LearningMate organises career drives in colleges and universities to provide young graduates with internships as well as job opportunities. We provide relevant functional and EdTech industry training to these recruits to help them develop key skills and learn as they explore the sector and its various facets.

  Equal opportunity

  At LearningMate, our employees are our most valuable asset. We are dedicated to fostering an environment where every team member can thrive, devoid of inhibitions, discrimination, or harassment. Embracing diversity within our workforce, encompassing a spectrum of skills, experiences, and perspectives, is integral to our prosperity. We are unwavering in our commitment to the principles of equal employment opportunity, inclusion, and mutual respect.; ; Our company staunchly opposes all forms of harassment, whether based on disability, race, religious beliefs, color, national origin, ancestry, or any other protected characteristic defined by central, state, or local laws.; ; As an equal opportunity employer, LearningMate upholds a nondiscrimination policy for all employees and job applicants. We recruit and employ individuals based on their qualifications, without regard to race, color, religion, sex, gender identity, pregnancy, national origin, citizenship, age, disability, genetic information, marital status, sexual orientation, veteran status, or any other legally protected characteristic. Our employment practices align with federal, state, and local laws governing discrimination.; ; However, our commitment extends beyond legal requirements. Operating as a global entity with offices worldwide, diversity is intrinsic to our identity. Our core value of inclusivity underscores our dedication to creating a workplace that reflects the varied backgrounds of our global community. Our CEO prioritizes diversity, encouraging diverse representation within our leadership ranks. Annually, we assess our organizational structure, considering business objectives alongside the composition, capabilities, and potential of our team.; ; In essence, LearningMate is not merely satisfied with meeting legal obligations; we endeavor to exceed them. We strive to foster a workplace where diversity is celebrated, inclusion is practiced, and opportunities are accessible to all.

  Wellbeing

  LearningMate cares deeply about the health and well-being of our workforce. We organize wellness sessions focusing on physical and mental health on a regular basis. During the pandemic, we had many such sessions, including sessions on healthy living, eye care, yoga, meditation, work-life management and stress management. We rolled out a helpdesk for employees affected by Covid to provide support and advice, provided two-week paid leave to affected employees and one-week leave to those who were primary caretakers of their family members affected by the Covid. ; ; During the peak of the pandemic, we successfully arranged vaccination drives for our employees and their family. The drives were conducted in keeping with social distancing norms. When offices reopened partially after the complete lockdown was revoked in locations where our offices are based, we offered employees the choice to work from office on certain days and carried out thorough sanitisation of our premises on a daily basis.

Pricing

• Price: £185 to £1,400 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@learningmate.com. Tell them what format you need. It will help if you say what assistive technology you use.