ENTSERV UK LIMITED

DXC Technology - Security Access Management

UK public sector needs to enable secure access for people and machines to data and services, while remaining compliant with regulations to drive efficiency and service modernization. Strengthen identity security by tightly controlling access through authentication, authorization and auditing access to on premises and cloud applications, services, and IT infrastructure.

Features

• Adaptive authentication using real time signals strengthens public sector security.
• Automate identity lifecycle and provisioning flows for operational efficiency.
• Control access for employees, suppliers, partners, citizens, and machines.
• Continuous monitoring enforces least-privilege access across critical systems.
• Advisory, design, implementation, and operational identity support services offered.
• Enable BYOID for partners and suppliers delivering essential public services.
• Deploy on-premises or SaaS ensuring UK data sovereignty and scalability.
• Support SAML, OAuth, OIDC, WS-Fed, and custom security protocols.
• Biometrics, FIDO2, Passkeys, Windows Hello ensure secure user experience.
• Authentication and authorization powered by open standards for integration.

Benefits

• Centralize and automatically enforce access policies across public services.
• Deliver seamless Single Sign-On across all government applications and services.
• Reliably scale to millions through secure cloud and SaaS delivery.
• Ensure compliance with PCI DSS, GDPR, DORA, and NIS2 regulations.
• Reduce audit costs for portals, APIs, and legacy systems.
• Provide correct access for people, machines, and service partners.
• Enable innovations, efficiencies, and partnerships in public service delivery.
• Accelerate Zero Trust adoption with adaptive authentication across diffuse perimeters.
• Improve user experience and security by eliminating passwords entirely.
• Address identity and security skills gaps within public sector teams.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.eckersley2@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

935949824051292

Contact

Richard Eckersley
+447825113627
richard.eckersley2@dxc.com

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  Identity and access management

  • Access
  • Privilege

  Data security

  • Digital trust
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: DXC Access Management extends DXC’s comprehensive Identity and Access Management (IAM) services, including Privileged Access Management, Identity Governance & Administration, Key and Certificate Services, and Decentralized Identity. Integrated with network and data security, security monitoring, and automated response, Enforces Zero Trust security across your applications, IT services, and cloud platforms.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: DXC Identity and Access Management (IAM) services are designed to be scalable and flexible for UK Public Sector organisations. While there are no inherent limitations, buyers should note that integration with legacy systems may require additional configuration to align with Zero Trust principles and regulatory compliance. Our solutions support Access Management, Identity Governance & Administration (IGA) Privileged Access Management (PAM), Key & Certificate Services and Decentralized Identity. DXC works collaboratively to ensure smooth deployment, but success depends on accurate identity data and agreed governance processes. These considerations enable secure, compliant, and future-ready identity security.
• System requirements:
  • Active Directory or Azure Entra for identity store integration.
  • Secure network connectivity for IAM and PAM components.
  • Supported browsers for access portals and admin consoles.
  • API endpoint credentials and roles for federation and SSO configuration.
  • Database for identity governance and access audit logging.
  • TLS 1.2+ for encrypted communications and automated 46 day renewal.
  • SIEM connectivity for security monitoring and threat detection and response.
  • Cloud platform administrator credentials for AWS, Azure, and GCP.
  • Hardware Security Modules (HSMs) for key and certificate management.
  • Endpoint agents for privileged session monitoring and control.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Standard business hours are 08:00 to 17:00 working weekdays UK time zone. Extended support at additional cost, 24 hours per day for 7 days of the week, support hours beyond the standard Business Hours. 4 priority levels for support incidents with a service level objective for acknowledgement time and resolution time (excludes hardware failure, replacement, and any dependencies on third parties). Critical (P1) ≤15 minutes acknowledgement, and ≤4 hours resolution. High (P2) ≤30 minutes acknowledgement, ≤8 hours resolution. Medium (P3) ≤8 hours acknowledgement, ≤2 business days resolution. Low (P4) incident ≤24 hours acknowledgement, =5 Business Days resolution.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: DXC Technology is committed to delivering inclusive digital experiences across all service channels, including web chat and help desk tools. Our current solutions, such as UPtime and EVA, are designed with usability and multilingual support in mind. While formal WCAG 2.2 audits and VPAT documentation for these tools are in progress, DXC aligns with industry best practices and accessibility standards. We are actively implementing enhancements to meet WCAG 2.2 AA compliance and exploring AAA-level features where feasible. This roadmap ensures continuous improvement and compliance for public sector and enterprise requirements.
• Onsite support: Yes, at extra cost
• Support levels: DXC Technology provides tiered support models designed to meet diverse client needs. Core offerings include Premier Support for Microsoft via CSP, which delivers enterprise-grade assistance, proactive governance, and licensing optimization. This service is bundled at no additional cost with Azure CSP resale, while Enterprise Agreement customers typically pay around 6% of monthly Azure consumption—significantly lower than Microsoft’s direct rates. DXC’s Service Desk and ITSM support leverages AI-driven tools and omnichannel engagement, priced at approximately £100 per concurrent agent per month plus £0.80 per call for infrastructure and IVR costs. For M365 managed services, pricing is user-based with fixed charges and one-time transition fees, varying by license type (E1, E3, E5). Cloud and infrastructure support includes compliance, risk mitigation, and operational governance across hybrid environments. Identity Management as a Service includes base services: design, implementation, monitoring, incident management. Optional enhancements such as a Technical Account Manager (TAM) provide personalized guidance and proactive improvement, while Cloud Support Engineers are available for specialized roles during transition and steady-state operations. This flexible model ensures clients can scale support according to complexity and compliance requirements, aligning with DXC’s commitment to cost efficiency and service excellence, all specific details are in the contracts and agreed SLAs.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: DXC helps public sector users adopt Digital Identity services quickly and seamlessly. Our intuitive web interfaces are designed for simplicity, minimizing clicks and typing through automation and pre-populated fields, driven by authoritative data sources. Users can continue working in familiar environments—such as ServiceNow for ITSM, email clients, and Microsoft Teams—thanks to deep integration with native connectors and open standards based APIs that avoids the need to learn new tools. Self-service capabilities streamline common tasks like password resets and access requests, while automated workflows reduce manual effort and accelerate approvals. Raising general productivity and efficiency by getting people the access they need for their job faster or often automatically while removing access no longer required. To support onboarding, DXC provides comprehensive resources: onsite and online training, user documentation, interactive guides, videos, and step-by-step tutorials. For technical staff requiring advanced skills, vendor-led programs from Microsoft Entra, Ping Identity, SailPoint, and CyberArk offer certification tracks, instructor-led sessions, and extensive online learning portals. These resources ensure administrators and security teams gain expertise in identity governance, privileged access management, and Zero Trust configurations. DXC delivers a smooth, secure transition for public sector organizations, enabling rapid adoption without disrupting existing processes.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: DXC ensures public sector customers can securely extract their data at contract end, whether transitioning to a new supplier, migrating in-house, or moving to another platform. Identity data typically resides in customer-owned repositories such as Active Directory, Microsoft Entra ID, or LDAP directories from vendors like Ping, Okta, Oracle, and RedHat. These remain under customer control, simplifying migration. DXC supports flexible contract extensions to align with new supplier timelines and license transfers where permitted by vendor agreements. For platforms like Microsoft Entra, SailPoint, Ping Identity, and CyberArk, export utilities and APIs enable bulk extraction of identity records, audit logs, and configuration data. Special care is taken with active approval workflows—DXC recommends parallel running by connecting the new IGA solution to the existing user repository, allowing pending approvals to complete before the new platform becomes the master for Joiner-Mover-Leaver events. DXC provides detailed migration plans, secure data transfer options, and vendor-supported tools to ensure compliance and continuity. Our approach prioritizes transparency, flexibility, and security, enabling customers to retain full control of identity data and governance processes during transition. Details are contained within the Customer contract and service level agreement on contract termination and service transition.
• End-of-contract process: At the end of the contract, DXC provides a structured exit process designed to ensure continuity and compliance. Customers can choose a costed transition service, delivered as a one-time engagement following a new identity solution implementation or after a managed operations period. This service supports migration to a new supplier, moving in-house, or adopting a new platform. DXC offers flexible options, including negotiating extensions or transferring license subscriptions to align with new supplier timelines. For technologies such as Microsoft Entra, SailPoint, Ping Identity, and CyberArk, vendor-supported tools and APIs enable secure export of identity data, configurations, and audit logs. Special attention is given to active workflows—DXC recommends parallel running with connectors to authoritative directories (e.g., Active Directory, Entra ID, LDAP) until pending approvals complete. Our termination terms for PAM solutions include secure credential vault extraction and audit trail delivery. DXC ensures all data is returned or securely deleted per contractual obligations, with full documentation provided. This approach prioritizes transparency, security, and flexibility, enabling public sector customers to transition smoothly while maintaining compliance and operational integrity. Details are contained within the Customer contract and service level agreement under the sections on contract Termination and service Transition.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: DXC Digital Identity services deliver consistent security across mobile and desktop platforms. Desktop interfaces typically offer full-featured administrative controls and advanced reporting via web browsers, while mobile apps prioritize streamlined access, MFA approvals, and user convenience. Both support secure authentication, governance, and privileged access management. Identity enforcement applies uniformly across all interaction channels—web, APIs, data transfer, and voice—ensuring compliance and Zero Trust principles. Mobile provides flexibility for on-the-go tasks, while desktop offers richer configuration options. Together, they deliver a seamless experience for all user and machine identities without compromising security or functionality.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Users interact with DXC IAM services through intuitive web-based portals and mobile applications. Desktop interfaces provide comprehensive administrative tools for identity governance, access control, and reporting, while mobile apps enable quick approvals, MFA authentication, and secure access on the go. Both platforms support seamless integration with APIs, data transfer workflows, and voice-enabled interfaces, ensuring consistent identity enforcement across all channels. End users benefit from simplified login experiences and self-service capabilities, while administrators manage policies, privileged accounts, and compliance settings efficiently. This unified approach delivers flexibility, security, and usability for all user and machine identities within a Zero Trust framework.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: DXC Technology is committed to delivering inclusive digital experiences across all service channels, including web chat and help desk tools. Our current solutions, such as UPtime and EVA, are designed with usability and multilingual support in mind. While formal WCAG 2.2 audits and VPAT documentation for these tools are in progress, DXC aligns with industry best practices and accessibility standards. We are actively implementing enhancements to meet WCAG 2.2 AA compliance and exploring AAA-level features where feasible. This roadmap ensures continuous improvement and compliance for public sector and enterprise requirements.
• API: Yes
• What users can and can't do using the API: DXC Digital Identity services provide robust APIs enabling automation and integration across identity lifecycle and security workflows. Users can leverage APIs for Identity Governance to manage Joiner, Mover, and Leaver (JML) processes, automate provisioning, and enforce governance policies. Integration with ITSM platforms like ServiceNow supports change ticketing, approvals, and Privileged Access Management (PAM) workflows, ensuring privileged sessions are tied to change requests. Connect with Microsoft Entra ID and Entra Identity Governance for seamless identity orchestration and approval workflows. Allowing software systems to request identities, credentials, and manage lifecycle events programmatically, critical for cloud workload automation where speed and scale are essential. APIs enforce accountability through audit trails for all automated and human interactions, supporting Zero Trust principles. Users cannot bypass governance, compliance, or approval workflows—these remain enforced by policy. DXC builds a value add layer of automation across APIs to drive delivery efficiency. DXC collaborates with leading vendors (Microsoft, CyberArk, Ping Identity, SailPoint, RedHat, BeyondTrust, Thales, AWS, GCP, Oracle, ServiceNow, Salesforce...) to ensure programmatic interfaces across platforms, enabling secure automation and supporting emerging needs such as deploying autonomous AI agents in the public sector. This approach delivers flexibility, security, and operational efficiency while maintaining full visibility and regulatory compliance.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: DXC Identity and Access Management services offer extensive customization options to meet diverse public sector needs. Users can tailor branding and user experience—Microsoft Entra supports custom sign-in pages, logos, and conditional access policies, while SailPoint enables UI customization, colour schemes, and multi-brand interfaces. Beyond aesthetics, functional customization is key: SailPoint allows workflow adjustments for Joiner-Mover-Leaver processes, access request forms, and governance policies. CyberArk provides portal branding, policy configuration, and adaptive authentication settings, alongside integration with external directories. Users can also configure APIs for automation, enabling integration with ITSM tools like ServiceNow for ticketing and approvals, and orchestrating identity lifecycle events across Entra ID and SailPoint Identity Governance. Role-based access control and policy enforcement can be customized by administrators, while delegated admin roles allow controlled flexibility for business units. Advanced options include custom reports, audit dashboards, and integration with SIEM for compliance. DXC ensures these customizations are implemented securely, maintaining Zero Trust principles and regulatory alignment. In short, users can personalize interfaces, automate workflows, and define governance models, while DXC provides expert guidance and managed services to ensure scalability and compliance.

Scaling

• Independence of resources: DXC Technology ensures users are unaffected by demand through resource isolation and elastic scaling. Solutions balance cost, resilience, and anticipated workloads, recognizing that production environments for safety-critical services differ from development or test instances. DXC’s Digital Identity services employ multi-tenant architectures with logical isolation, auto-scaling clusters, and dedicated capacity for regulated workloads. Leveraging containerized microservices and horizontal scaling, DXC mirrors best practices from Microsoft Entra, Okta, Ping Identity, SailPoint, and CyberArk for resilience and independence. Scaling and resource independence requirements are captured during discovery and solution design, with details documented in the high level design documents.

Analytics

• Service usage metrics: Yes
• Metrics types: DXC Technology provides comprehensive service metrics for Digital Identity Services aligned to ITIL/ITSM frameworks. Metrics include: 1. Authentication success rates and SLA uptime for example 99.99% availability targets for Microsoft Entra and Okta. 2. Incident response and resolution times, first-contact resolution, and mean time to restore service. 3. Provisioning and de-provisioning turnaround, access request cycle times, and compliance audit completion rates for identity governance and privileged identity management. 4. Capacity and performance monitoring for identity workloads, plus monthly SLA attainment reporting. 5. Details are defined within specific customer contracts and service level agreements.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft, CyberArk, SailPoint, Thales, BeyondTrust, AWS, ServiceNow, GCP, SAP, DigiCert.

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: DXC Technology protects data at rest for identity services through encryption, governance, and isolation aligned with corporate security policy. All sensitive data is encrypted using AES-256 or equivalent with FIPS 140-2 validated cryptography across databases, file systems, and backups. Centralized key management ensures secure lifecycle handling and rotation. Role based access controls and MFA protect administrative access. For public sector workloads, DXC enforces data sovereignty by isolating data on UK networks and storage, preventing placement in overseas clouds. Vendors like Microsoft Entra, Okta, SailPoint, and CyberArk share similar practices, including strong encryption, key management, and compliance monitoring.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: DXC enables G-Cloud customers to export identity data securely and flexibly. Supported platforms—Microsoft Entra, SailPoint, Ping Identity, Okta, CyberArk, BeyondTrust, and RedHat SSO—offer APIs, connectors, and bulk export utilities for identity records, configurations, and audit logs. Data can be extracted in open formats (CSV, JSON, XML) or proprietary formats, with reporting outputs in PDF and ODF. Scheduled exports to other platforms or enterprise data lakes are supported, alongside ad hoc reporting through built-in dashboards or integration with BI tools. This ensures customers can cross-correlate and analyse identity data while maintaining compliance and operational continuity during transitions or ongoing operations.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Microsoft AD / Entra ID exports via Graph API.
  • Ping Directory LDIF supports high‑fidelity directory migrations.
  • Okta ODBCJDBC drivers and ETL for scheduled exports to SQL.
  • Ad‑hoc CSV/JSON/TXT/PDF from admin user interface.
  • Exports to Microsoft SQL Server (MSSQL) for report generation.
  • TXT export like CSV scheduled or ad hoc reporting.
  • JDBC for various plugins and connectors.
  • REST APIs for bulk exports and connector integrations.
  • Extract Transform Load (ETL) tools: databases, datalakes and analytics platforms.
  • EVD CyberArk utility to export Privileged Access Security Vault.

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: DXC Technology safeguards data in transit with advanced encryption and layered security beyond standard TLS or VPN. Such as enforcing TLS 1.2+ with Perfect Forward Secrecy, mutual certificate authentication, and IPsec tunnels. Additionally HSTS, DNS over TLS, and encrypted API calls, details of implementation varies across platforms such as: Microsoft Entra, Okta and Ping Identity. Ping and SailPoint add OAuth/OpenID Connect token encryption, while CyberArk and BeyondTrust use AES256 for privileged sessions. DXC supports FIPS 140-2 validated cryptography, integrity checks, and continuous monitoring. Data-in-transit protection requirements are captured during discovery in the high and low level design documents.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: DXC Technology protects data in transit across its networks using advanced encryption and isolation measures beyond standard TLS or VPN. We enforce TLS 1.2+ with Perfect Forward Secrecy, mutual certificate authentication, and IPsec tunnels for secure interconnectivity. Additional controls include HSTS, DNS over TLS, and encrypted API calls for application-level security. DXC isolates sensitive public sector data on UK networks and storage, Never placing it on US or overseas cloud environments. We apply FIPS 140-2 cryptography, integrity checks, and continuous monitoring. Data in transit protection requirements are captured during discovery and documented in high and low level designs.

Availability and resilience

• Guaranteed availability: During discovery, DXC captures availability requirements, documenting SLA metrics, reporting, and remedies in the HLD and contract. This ensures transparency, compliance with UK Public Sector standards, and alignment with buyer expectations and business requirements. Refunds for SLA breaches: DXC applies service credits against future invoices, consistent with vendor norms (e.g., Microsoft and AWS tiered credits for <99.9%). Remedies, exclusions, and monitoring processes are documented in the contract. Industry benchmarks: 1. Microsoft Entra 99.99% uptime, 2. GCP: 99.99% for core services, 3. AWS, SailPoint, Thales, and CyberArk 99.9%–99.99%. DXC Technology guarantees monthly uptime for Digital Identity services that are supported by the buyers on-premises assets, network provider and the underlying cloud platform chosen to host the identity services. Availability requirements are defined in design documents and commitments formalized in the contract. Access management services need higher levels of availability than user provisioning. Not being able to login has much greater impact on critical services than a delay in updating a user’s access rights. Our architecture employs multi-tenant logical isolation, auto-scaling clusters, and containerized microservices, ensuring resilience and independence under peak demand. Elastic scaling and resource isolation aligning with best practices from Microsoft Entra, AWS, GCP, ServiceNow, SailPoint, Thales, and CyberArk.
• Approach to resilience: All availability and resilience requirements are captured during discovery and documented in the High-Level Design (HLD) and contract, ensuring transparency and alignment with UK Public Sector standards. DXC Technology designs its Digital Identity services for resilience by combining multi-tenant architectures with logical isolation, auto-scaling clusters, and containerized microservices. This approach ensures uninterrupted service even under peak demand and aligns with the UK government’s Cloud Security Principle 2: Asset Protection and Resilience. Elastic scaling and resource isolation safeguard workloads, while production environments for safety-critical services are provisioned separately from development or test instances.; DXC mirrors best practices from leading vendors—Microsoft, AWS, GCP, ServiceNow, SailPoint, Thales, and CyberArk—which employ geographically distributed data centres, redundant power and network paths, and automated failover to achieve availability targets of 99.9%–99.99%. Our solutions leverage similar principles, including horizontal scaling and fault-tolerant designs.; Detailed information on DXC’s data centre architecture, disaster recovery strategy, and compliance with DORA regulations for IT resilience cannot be published on this public portal for security reasons. However, these documents, along with evidence of certifications and resilience testing, are available upon request by the buyer.
• Outage reporting: Reporting of outages and specific operational requirements are captured during discovery and solution design, with details documented in the High-Level Design (HLD) and aligned contracts. This ensures clarity on notification methods, escalation paths, and compliance with UK Public Sector standards.; DXC Technology provides proactive outage reporting through multiple channels to ensure transparency and timely communication. Our Digital Identity services leverage the capabilities of underlying platforms—Microsoft, AWS, GCP, ServiceNow, SailPoint, Thales, and CyberArk—which offer public dashboards, APIs, and automated notifications. For example, Microsoft and AWS maintain real-time service health dashboards and APIs for integration, while SailPoint and CyberArk provide status portals and email alerts for critical events. DXC builds on these vendor capabilities by integrating them into our operational framework.; Customers receive email alerts for incidents impacting service availability, and APIs can be configured for automated monitoring within buyer systems. Where supported by the platform, DXC enables access to public dashboards for real-time visibility. Additionally, DXC offers optional integration with ITSM tools such as ServiceNow for automated ticketing and escalation.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Other
• Other user authentication: DXC enforces strict identity and authentication controls across management interfaces and support channels. Access is segregated through dedicated privileged user accounts and separate management interfaces, minimizing risk. Multi-Factor Authentication (MFA) and public key authentication, including TLS client certificates, are mandatory for elevated access. Identity federation with approved providers ensures secure integration, while connectivity is restricted via government networks (e.g., PSN) or dedicated links such as VPN or bonded fibre. Privileged Access Management (PAM) solutions monitor and govern administrative sessions, complemented by automated provisioning and compliance reviews to maintain confidentiality, integrity, and availability of DXC systems.
• Access restrictions in management interfaces and support channels: DXC restricts access to management interfaces and support channels through layered security controls. Separate management interfaces and dedicated privileged user accounts enforce segregation of duties. Multi-Factor Authentication (MFA) and public key authentication, including TLS client certificates, are mandatory for administrative access. Identity federation with approved providers ensures secure integration while maintaining compliance. Connectivity is limited to government networks such as PSN and secured via dedicated links like VPN or bonded fibre. Privileged Access Management (PAM) solutions monitor and govern elevated sessions, supported by strict provisioning, least-privilege enforcement, and periodic access reviews to safeguard DXC systems.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Other
• Description of management access authentication: DXC restricts management access through layered security controls. Separate management interfaces and dedicated privileged user accounts enforce segregation of duties. Multi-Factor Authentication (MFA) and public key authentication, including TLS client certificates, are mandatory for administrative access. Identity federation with approved providers ensures secure integration while maintaining compliance. Connectivity is limited to government networks such as PSN and secured via dedicated links like VPN or bonded fibre. Privileged Access Management (PAM) solutions monitor and govern elevated sessions, supported by strict provisioning, least-privilege enforcement, and periodic access reviews to safeguard DXC systems.

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: DXC Technology operates a comprehensive security governance framework to protect the confidentiality, integrity, and availability of customer data. Our approach is anchored in globally recognized standards, including ISO/IEC 27001, Cyber Essentials Plus, and the UK government’s HMG Security Policy Framework (SPF). These frameworks guide risk management, access control, encryption, and compliance monitoring across all services.; DXC maintains formal Information Security Policies covering encryption, identity and access management, incident response, and compliance. Key processes include:; • Encryption Standards for data at rest and in transit.; • Security Awareness Programs ensuring all personnel understand their responsibilities.; • Incident Reporting and Management for rapid detection and resolution.; • Compliance Frameworks aligned with legal, regulatory, and contractual obligations.; Security governance is supported by a board-level executive accountable for security, and DXC adheres to the Software Security Code of Practice. We also align with customer-specific requirements and industry best practices for regulated workloads.; Specific operational requirements and governance details are captured during discovery and solution design, documented in the High-Level Design (HLD) and aligned contracts. Supporting documentation, including certifications and detailed security processes, is available upon request to ensure transparency and compliance with UK Public Sector standards.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: DXC Technology applies rigorous configuration and change management controls to maintain service integrity and security. All service components are tracked throughout their lifecycle using configuration management databases (CMDB) and automated tooling. Changes follow a formal assessment process, including security impact analysis, risk evaluation, and approval workflows before implementation. Emergency changes are documented and reviewed post-deployment. Details of these processes, including governance and escalation paths, are contained within the Buyer-agreed contract and SLA. Specific operational requirements are captured during discovery and solution design, documented in the High-Level Design (HLD) and aligned contracts to ensure transparency and compliance.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: DXC operates a proactive vulnerability management programme to safeguard services. We continuously assess potential threats using automated scanning, threat intelligence feeds, and vendor advisories from trusted sources such as Microsoft, AWS, GCP, ServiceNow, SailPoint, Thales, and CyberArk. Vulnerabilities undergo risk analysis, and patches are prioritized based on severity, with critical fixes deployed rapidly—often within industry-standard timelines or sooner. Information is sourced from global security bulletins, CERT advisories, and vendor notifications. Operational requirements are captured during discovery and solution design, and details of patching SLAs and governance are contained within the Buyer-agreed contract and SLA.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Protective Monitoring Processes; DXC Technology employs continuous protective monitoring to detect and respond to potential compromises. We identify threats using advanced security analytics, intrusion detection systems, and real-time log correlation across infrastructure and applications. When a potential compromise is detected, our Security Operations Center (SOC) initiates immediate triage, containment, and remediation actions following defined incident response playbooks. Critical incidents are addressed within minutes, and all events are tracked until resolution. Operational requirements for protective monitoring, including response times and escalation paths, are captured during discovery and solution design and documented in the Buyer-agreed contract and SLA, ensuring transparency and compliance.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: DXC Technology operates a structured incident management framework with pre-defined processes for common events, aligned to ITIL best practices. Users can report incidents through multiple channels, including service desk portals, email, and integrated ITSM tools. Once logged, incidents are prioritized and managed by our 24/7 Security Operations Centre (SOC), ensuring rapid containment and resolution. DXC provides detailed incident reports to buyers, including root cause analysis and corrective actions, via secure channels. Operational requirements for incident management, including escalation paths and reporting timelines, are captured during discovery and solution design and documented in the Buyer-agreed contract and SLA.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA Ltd.
• ISO/IEC 27001 accreditation date: Tuesday 10 June 2025
• What the ISO/IEC 27001 doesn’t cover: None. All services Entserv UK offers under G-Cloud 15 are in scope of our ISO 27001 certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA Ltd.
• ISO 9001 accreditation date: Wednesday 11 June 2025
• What the ISO 9001 doesn’t cover: None. All services Entserv UK offers under G-Cloud 15 are in scope of our ISO 9001 certification.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: C884eddb-e45b-47cf-a7cf-dc3da4af1435
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 71a0fb97-216d-4781-914b-3aaf2455c8f2
• Other security certifications: Yes
• Any other security certifications:
  • ISO 22301 Business Continuity Management System
  • ISO 27701 Privacy Information Management System

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.eckersley2@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.