Trustmarque Solutions Limited

Trustmarque Palo Alto Prisma Cloud

Prisma Cloud is the industry’s most complete Cloud Native Application Protection Platform (CNAPP), with the industry’s broadest security and compliance coverage for infrastructure, workloads, and applications, across the entire cloud native technology stack—throughout the development lifecycle and across hybrid and multicloud environments.

Features

• Cloud Security Posture Management (CSPM)
• Cloud Workload Protection (CWP)
• Code Application Security (CAS) and Infrastructure as Code Security (IAC)
• Data Security Posture Management (DSPM)
• Agentless or Agent based approach
• Attack Path Analysis
• Cloud Identity Entitlement Management (CIEM)
• Static Application Security Testing (SAST) and Software Composition Analysis (SCA)
• Serverless, container and host security
• Web Application API Security (WAAS) and Web Application Firewall (WAF)

Benefits

• Multicloud support for AWS, Azure, GCP, Oracle Cloud, Alibaba, IBM
• Simplifying Compliance with Immediate evaluation against common security frameworks
• Implement scanning in CI/CD pipelines with security guardrails
• Enable developer velocity by integrating security into the SDLC
• Cloud Security tool consolidation and extensive integrations
• Reduce alert fatigue with vulnerability prioritisation and contextualisation
• Remediate risks in cloud and trace code to fix forever
• Find interrelated weaknesses and isolate exploitable attack vectors
• Establish continuous visibility and control across your cloud environment
• Enable real-time protection for cloud workloads, web applications, and APIs

£1,000 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@trustmarque.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

936009397237450

Contact

Lorraine Spence
01904 924089
tenders@trustmarque.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: At present, Amazon Web Services (AWS), Microsoft Azure, Google Compute Platform, IBM Cloud, Oracle Cloud and Alibaba Cloud are the only supported platforms for all functionality. Docker Enterprise Edition, IBM Cloud, Kubernetes, OpenShift, Rancher and Pivotal are supported from a containerisation technology only at time of writing.
• System requirements:
  • Service account with sufficient permissions for chosen public cloud platforms
  • Prisma Cloud is supported on both x86_64 and ARM64

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24x7x365 Support; Priority 1 (Critical) - < 1 Hour ; Priority 2 (High) - 2 Hours; Priority 3 (Medium) - 4 Hours; Priority 4 (Low) - 8 Business Hours; Support Service Level Agreements (SLA) are identical for Monday to Friday and Weekends/Public Holidays
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard Customer Success and Support - Prisma Cloud Enterprise Edition and Compute Edition are bundled with Standard Customer Success and Support. Standard Customer Success and Support includes basic customer support online and access to all online content.; ; Premium Customer Success (CS) - is available for both Prisma Cloud Enterprise Edition and Prisma Cloud Compute Edition. Premium CS is 20% of List on the price book. A dedicated "Resident Engineer" is available as an additional purchase
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Customer can use our professional services team to accelerate the journey on the platform. We also provide an online training platform called Beacons. A full range of user documentation can be found on our website.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Cloud data that Palo Alto Networks hold on an organisation/tenant can be exported and deleted by contacting Palo Alto Networks support. If no contact is made data will automatically be purged after 90 days post cessation of the contract(s).
• End-of-contract process: At the end of the contract, if the organisation chooses not to renew and continue with the service all data pertaining to the organisation is deleted. If the organisation chooses to renew then the service continues as normal. 90-days prior to the contract expiration date an initial reminder email is sent, followed up by gradually increasing reminders until the date of expiration.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: All features and functionality are primarily delivered through the secure web admin console.; This includes the initial setup, system-configuration, on-boarding and operational functions such as monitoring and reporting.; A role-based access control (RBAC) system is in place to enforce the relevant access and configuration permissions requirements for certain types of individual users or groups.
• Accessibility standards: None or don’t know
• Description of accessibility: The secure web console is accessible via apps.paloaltonetworks.com or the stack can be accessed directly based on location of the tenant such as app.uk.prismacloud.io; ; IP Whitelisting can be utilised to restrict access to the management web interface.
• Accessibility testing: The full VPAT / WCAG report can be provided on request.
• API: Yes
• What users can and can't do using the API: The Prisma Cloud API allows you to programmatically access and manage your Prisma Cloud resources, making it easy to automate tasks, integrate with other tools, and build custom integrations. With a variety of endpoints available, Prisma Cloud API aims to automate tasks and facilitate integrations with a wide range of application types while covering the majority of workflows and use cases currently supported by the Prisma Cloud web interface.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Users can customise the Prisma Cloud service in several different ways. This includes custom policies, custom attack paths, customisable UI which includes dashboards and colour scheme. The customisation differs based on the users role, where a system admin has the ability to customise all of areas mentioned

Scaling

• Independence of resources: Palo Alto Networks through an automated process is constantly evaluating and monitoring the load placed upon the application. Each customers instance is unique so there is no risk of shared resources being fully utilised by another organisation. As load increases the service will automatically bring online additional compute resources to accommodate the additional load.

Analytics

• Service usage metrics: Yes
• Metrics types: Prometheus is a monitoring platform that scrapes the published endpoints of targets to collect their metrics. You can configure Prisma Cloud to be a Prometheus target.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Palo Alto

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Service are supplied from Google and Amazon Data centers (further information to follow); Google Security statement; https://cloud.google.com/security/overview/ ; https://cloud.google.com/security/; ; AWS Security Statement; https://aws.amazon.com/compliance/data-center/controls/ ; https://d1.awsstatic.com/whitepapers/aws-security-whitepaper; https://aws.amazon.com/compliance/data-center/data-centers/; ; All logs are stored in the Cortex data lake, user activity is monitored and stored in the Cortex data lake for the agreed retention period.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Cloud data that Palo Alto Networks hold on an organisation/tenant can be exported and deleted by contacting Palo Alto Networks support. If no contact is made data will automatically be purged after 90 days post cessation of the contract(s).
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: YAML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Palo Alto Networks uses a proprietary encryption layer for API calls, telemetry and update services.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Palo Alto Networks uses a proprietary encryption layer for API calls, telemetry and update services.

Availability and resilience

• Guaranteed availability: Prisma™ Cloud services shall be available 99.9% of the time, measured monthly excluding scheduled maintenance. ; ; If Customer requests maintenance during these hours, any uptime or downtime calculation will exclude periods affected by such maintenance.; Further, any downtime resulting from outages of third-party connections or utilities or other reasons beyond the control of Palo Alto Networks will also be excluded from any such calculation. ; ; Customer’s sole and exclusive remedy and the entire liability of; Palo Alto Networks, in connection with Prisma Cloud service availability, shall be to credit Customer 2% of monthly service fees (downtime credit) for each period of 60 consecutive minutes of downtime, provided that no more than one such credit will accrue; per day. Downtime shall begin to accrue as soon as Customer notifies Palo Alto Networks that downtime is taking place and will continue to accrue until service is restored.; ; In order to receive downtime credit, the customer must notify Palo Alto Networks in writing within 24 hours from the time of downtime. Failure to provide such notice will forfeit the right to receive downtime credit.
• Approach to resilience: Palo Alto Networks delivers the Prisma Cloud service utilising public cloud providers Amazon Web Services and Google Compute Platform. Within each of these providers the use of “availability zones” (AZ) to ensure geo and service redundancy and resiliency within a region (e.g. United Kingdom) and at a regional level with traffic being able to be steered to another region/availability zone/location should an incident occur.
• Outage reporting: A public dashboard available at status.paloaltonetworks.com and via email alerting

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Restrictions can be implemented by restricting IP addresses able to access the management interface(s). In addition a role-based access control (RBAC) system is in place to further restrict users to user definable configuration views and modes.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Certified by PECB MS, Canada
• ISO/IEC 27001 accreditation date: 22/08/2023
• What the ISO/IEC 27001 doesn’t cover: https://www.paloaltonetworks.com/content/dam/pan/en_US/assets/pdf/legal/technical-certifications/iso-27001.pdf
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 16/07/2020
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/a
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • NCSC Foundation Grade Certification
  • SOC2
  • FedRAMP
  • Common Criteria
  • FIPS 140-2
  • Telecom Security Act Code of Practice

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC2; ISO 27001; ISO 27017; ISO 27018; ISO 27032; ISO 27701
• Information security policies and processes: Palo Alto Networks has a formal Enterprise Risk Management program, which includes the performance of an annual risk assessment, with periodic updates, as applicable, to identify and assess key risks and their mitigation approaches. The scope of the program encompasses information security risks and product risks. Our security program consists of a risk-based approach that includes administrative, technical and physical safeguards reasonably designed to protect the confidentiality, integrity and availability of customer data. Palo Alto Network's information security program is aligned to ISO 27001/2, and includes key controls from HIPAA, PCI and SOC2.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Both Palo Alto Networks and the end-user organisation are in full control of their relevant and respective change control processes.; Additional details are available upon request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Applications and software that collect, transmit or display, or process End User Data, Palo Alto Networks conducts an application security assessment review to identify common security vulnerabilities as identified by industry recognized organizations annually or for all major releases, whichever occurs first. The scope of the security assessment will primarily focus on application security, including, but not limited to, a penetration test of the application, as well as a code review.; ; Palo Alto Networks utilizes a qualified third party to conduct the application security assessments. Palo Alto Networks may conduct the security assessment review directly, following industry standard best practices.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Applications and software that collect, transmit or display, or process End User Data, Palo Alto Networks conducts an application security assessment review to identify common security vulnerabilities as identified by industry recognized organizations annually or for all major releases, whichever occurs first. The scope of the security assessment will primarily focus on application security, including, but not limited to, a penetration test of the application, as well as a code review.; ; Palo Alto Networks utilizes a qualified third party to conduct the application security assessments. Palo Alto Networks may conduct the security assessment review directly, following industry standard best practices.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: This information is available upon request

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Trustmarque's Environmental Policy and Carbon Reduction Plan include delivering and supporting actions on reducing our carbon footprint and our impact on climate change. We have set a target to achieve net zero by 2035. Our policies include 'Virtual First 'meetings, energy reduction plans, flexible working, green software solutions and associated services from innovative suppliers to promote digital environmental innovation, promoting sustainable procurement. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.

  Covid-19 recovery

  Trustmarque can provide re-training for those left disadvantaged by Covid-19 through skills training, CV and interview workshops. We promote employment and skills by working with Buyers to identify individuals who can benefit from our incentives, which can include workshops to develop and help those who face barriers to employment and increase digital accessibility for communities and hard to reach groups. We can also provide access to apply for apprenticeship and work experience opportunities. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.

  Tackling economic inequality

  Trustmarque tackles economic inequality through operating a diverse supply chain including many SMEs and micro businesses. Our access to a broad range of suppliers ensures both resilience and capacity. Trustmarque is continuously refining our supply chain to meet the ever-changing needs of our customers and to ensure we can always offer the best solution through capability, capacity and resilience at the best price. Our vendor agnostic approach among suppliers allows us to support innovation and disruptive technologies to deliver lower cost and/or higher quality goods and services to customers. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.

  Equal opportunity

  Trustmarque operates an Equal Opportunities policy that outlines our commitments including creating a workforce that reflects the diversity of our communities. Other initiatives include supporting disabled people to develop skills and supporting in-work progression. Trustmarque is a Level 1 Disability Confident employer, demonstrating our commitment to employing a diverse workforce so all can flourish. We are committed to a policy of treating all its employees and applicants equally. We are committed to creating an environment where diversity is valued and respected and where our people can bring their different perspectives, and whole selves to work. Inclusivity and equal opportunities for all colleagues are paramount. Trustmarque is a Living wage employer, and we offer 14–18-month apprenticeships. In February 2024 we launched Encircle our DEI network – made by colleagues, for colleagues to support Diversity, Equity, and Inclusion in the workplace. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.

  Wellbeing

  We align our approach to mental wellbeing to the six standards in the Mental Health at Work commitment, including staff work and wellbeing sessions, flexible working, speak-up policy, etc. We have a dedicated team of qualified Mental Health First Aiders who offer support to all Trustmarque Group Colleagues to offer advice regarding how to support and signpost – this is linked to the ALGEE mental health action plan. The Work+Wellbeing team also facilitate workshops or share resources to support wellbeing within the workplace, this can be found on our Work+Wellbeing team via the Trustmarque Hub. We have an Employee Assistance Programme which is available 24/7 to all Trustmarque Group Colleagues. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.

Pricing

• Price: £1,000 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@trustmarque.com. Tell them what format you need. It will help if you say what assistive technology you use.