ALCHERA DATA TECHNOLOGIES LTD

Alchera Highways

Alchera Highways puts Local Authority traffic control centres, highway network management teams and traffic management teams in control of their roadwork requests, road closures and diversions - both during planning and for monitoring active schemes.

Multi-modal data powers insights across multiple transport modes.

Features

• Plan impact of roadworks, road closures & diversions
• Analyse performance of underlying infrastructure with enriched and cleaned data
• Agnostic real-time data from multiple sources
• Integrates multi-modal data layers & live feeds
• Visualise real-time disruption, across multiple modes
• User management with access controls
• Monitor performance of key corridors & routes
• Build Ingest-Analyse-Distribute data pipelines

Benefits

• Reduce impact of roadworks through improved planning
• Consider multi-modal impact in-line with Local Transport Plans
• Triage requests to allow team focus on most impactful places
• Monitor multi-modal traffic for root cause analysis
• Real time monitoring across the network
• Benefits councils, regional transport authorities & fleet operators
• No need to maintain custom data infrastructure

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@alcheratechnologies.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

936137311091013

Contact

Anna Jordan
07851228046
sales@alcheratechnologies.com

About the service

• Service categories:
  • Application Development and Deployment
    • Analytics and business intelligence
      • Business Intelligence
        • Business Intelligence
      • Advanced and predictive analytics
        • Advanced and predictive analytics
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: No
• System requirements:
  • Users to use supported browsers on client machine
  • Broadband network connection

User support

• Email or online ticketing support: Yes
• Support response times: Response times are during supported hours Mon-Fri, 9am to 5pm.; ; 1hr for High Priority incidents (ie, total service outage); ; 4hr for Medium Priority incidents (ie, degradation of service affecting all users); ; 12hr for Low Priority incidents (ie, degradation of service for a single user)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support is provided as standard 9am to 5pm UK working hours as part of the base platform fee.; ; Higher support levels can be purchased as additional service if required. Each customer is assigned a cloud support engineer.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide remote, web-based training as well as on-boarding user and administrator documentation. In person training can also be provided by negotiation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: Data can be extracted by CSV file.
• End-of-contract process: All data made available to the customer for download. Access is disabled and data is deleted after 6 months or on request.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• Description of service interface: Users can list, add, modify data feeds, data pipelines, and users.; ; Users can monitor the status of the platform and of the data collection, analysis, and distribution pipelines.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We have currently not performed any accessibility testing with assistive technology users. As an equal opportunities company, we committed to equality and diversity in the workplace and would be willing to work with affected potential users to improve accessibility should the situation arise.
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: List and query datasets, trigger tasks, extract metadata etc.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Most of the solution can be customised by negotiation with the supplier.

Scaling

• Independence of resources: The solution is hosted in a highly scalable AWS environment, ensuring high availability and mitigating the risk of any service disruption relating to concurrent demand.; ; Alchera are also able to offer dedicated infrastructure not shared with other users by negotiation.

Analytics

• Service usage metrics: Yes
• Metrics types: Data points throughput; API data usage; Historical dataset size; HTTP request and response status
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Data Erasure
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data can be exported as CSV dumps or via API calls.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • Datex II
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • XML
  • GTFS

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: During any contractual engagement the availability SLA is agreed with the end-user and is appropriate for their usage requirements. Our level of service is also dependent on services offered by others, such as the infrastructure provider.
• Approach to resilience: Architecture available on request.
• Outage reporting: Status page and email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Using user authentication and authorisation.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: No
• Security governance approach: Our Chief Technical Officer is responsible for the security of our service, using Secure by Design principles. They are responsible for maintaining the security policies and reporting on threats, issues, and risks through our corporate risk management approach - which includes monthly reporting to our management board.
• Information security policies and processes: At an individual level, access to production systems are tightly controlled and monitored through a combination of internal processes and infrastructure provider control systems. Security decisions are taken by our architectural design forum, and breaches are managed through our internal incident management process and reported up through the Chief Technical Officer to board level as necessary.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Software and configuration changes are versioned and deployments are recorded for internal auditing. Manual and automated QA processes are in place before release of any changes to production environments.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: All packages in-use are checked against the most recent security releases in the appropriate channels and vulnerabilities are patched according to the effective risk based on their public severity score (e.g. CVSS) and their potential impact on the service.; ; We actively monitor security forums and sources for new threats as well as performing regular penetration testing on our service.; ; Infrastructure security is delegated to infrastructure providers.; ; Due to our agile (Scrum based) approach to software development patches to our software can be produced, tested and released very quickly.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We proactively monitor our platform and system logs and will act on suspicious activity to further investigate in more detail.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: Yes
• Incident management approach: Our service management processes are based on ITIL best practice. Users can report incidents by calling our support phone number or sending email to our support address. Incident reports are provided as part of our standard incident management process.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7.5%
• Between £1,000,001 and £2,500,000: 12.5%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 20%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: A810c1e2-e1a9-45b3-b7b8-5c84fccbefb3
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 02a17783-f552-42ea-a2c1-c5dec9a2adef
• Other security certifications: Yes
• Any other security certifications:
  • Cyber Assurance, Level 1
  • Cyber Assurance, Level 2

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Volunteering opportunities for staff

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@alcheratechnologies.com. Tell them what format you need. It will help if you say what assistive technology you use.