Oviva digital behaviour change for prediabetes/type 2 diabetes, obesity and weight management
Combining the support of dietitians, diabetes specialist nurses, health coaches and psychologists with technology to make healthcare more convenient and accessible to all.
We blend behaviour-change therapy with our unique technology to support people to improve their health and better manage their conditions including weight management/obesity, and pre/type 2 diabetes.
Features
- Oviva-app easily downloaded to Apple or Android
- Connects with Fitbit, Apple Health and Google Fit, tracking activity
- Participant tracking of weight, food intake, activity, mood, blood pressure/glucose
- Access to Oviva’s team of multi-lingual coaches.
- Participants can create daily goals, update them, receive pop-up reminders
- Access Personalised meal plans/action plans, regional/cultural diets or preferences
- Book appointments to speak with dedicated coach/clinician or peer community
- Access Oviva Learn modules on the go
- Track and view progress in graphics/graphs for healthy living progress
- NHS Digital approved, Cyber Essentials Plus, DTAC, CE marked device
Benefits
- Improves health inequalities by improving access to care/support
- Helps people lose weight, improve their blood sugar/hba1c control
- Provides educational content that helps with confidence in self-management
- Excellent engagement levels from its digital and remote approach
- Improves obesity by delivering weight loss through self-monitoring and tracking
- Educates participants on how to prevent development of diabetes.
- Educates participants with Type2diabetes on how to manage their disease.
- Offering in-house support/materials in >20 languages, increasing retention
- Cultural and personal needs specific meal plans encourage inclusivity
- High engagement from men, ethnic minority groups, working age groups
Pricing
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
9 3 6 1 4 2 9 6 4 0 0 5 8 3 7
Contact
OVIVA UK LIMITED
Oviva Partnerships Team
Telephone: 0207 622 4777
Email: bidteam@oviva.com
About your service
- Service categories
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Cloud Support Services
Managed Cloud
Managed Private Cloud
- Managed Private SaaS/PaaS
Service scope
- Service constraints
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The Oviva App can be used on:
iOS smartphones running on iOS 16.0 or higher.
Android smartphones running on Android 10.0.0 or higher.
Oviva App can be used wherever a smartphone can be used.
All devices used to measure weight, blood glucose, blood pressure, and activity (steps), and that support the Bluetooth low energy standard (BLE 4.0) may be connect to the Oviva app.
User support
- Email or online ticketing support
- Yes
- Support response times
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Our standard response times are to provide an acknowledgement within 24 working hours and a resolution in 5 days. However, we often exceed these internal standards and always aim to provide an acknowledgement and resolution as quickly as possible.
Our Patient Support teams is available 8am - 8pm Monday to Thursday; 8am - 5.30pm Friday, and Weekends (Saturday/Sunday). The Help Desk is available throughout the programme from onboarding until discharge. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support
- Yes
- Web chat support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- An AI Chatbot provides responses to generic patient support queries in relation to technical and administrative queries, ensuring a faster response is provided. If they do not receive the answer they are looking for or wish to speak with a human straight away this will be provided by the Patient Support Team in-line with our usual contact methods.
- Web chat accessibility testing
- None
- Support levels
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Standard Operating Hours: Our Patient Support teams availability exceeds the SoR, with the team being available 8am - 8pm Monday to Thursday; 8am - 5.30pm Friday, and Weekends (Saturday/Sunday). The Help Desk is available throughout the programme from onboarding until discharge.
Out of Hours Support: We offer voicemail and email for out-of-hours messages, ensuring that service users can leave messages and we will acknowledge and respond to these as appropriate.
Our standard response times are to provide an acknowledgement within 24 working hours and a resolution in 5 days. However, we often exceed these internal standards and always aim to provide an acknowledgement and resolution as quickly as possible.
All support provided at no extra cost.
We have an in-house technology team to support support with service delivery and functionality of the programmes we provide. - AI chatbot
- Yes
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- No
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate content designer | £500.00 | £500.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI Assurance UK Ltd
- ISO/IEC 27001 accreditation date
- Sunday 27 April 2025
- What the ISO/IEC 27001 doesn’t cover
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The following is the Scope of our certification: All IT infrastructure, business processes and software development activities involved in securely storing, processing, and managing information for delivering digital therapy services. This is in accordance with Statement of Applicability v2.4.
Please note Oviva AG, parent and ultimate parent, is the entity that is accredited. The Oviva UK Ltd site is named on the Certification, covering:
Runway East, 20 St Thomas Street, London, SE1 9RS, United Kingdom
All IT infrastructure, business processes and software development activities involved in securely storing, processing, and managing information for delivering digital therapy services.
Certificate number: IS 759786
Standards: ISO/IEC 27001:2022 (Information Security Management Systems) - ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- C44c1dfc-c025-4bc7-947d-de5e1938234c
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 11954e77-192c-4e36-96f2-5588e708cb2a
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Activities to cascade good practice on fair working conditions throughout the supply chain
- Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Volunteering opportunities for staff
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
- Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
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Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
- Working conditions which promote an inclusive working environment and promote retention and progression
- Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of the issues affecting the development of new skills by target cohort
- Understanding of issues relating to entering the contract workforce
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Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
- Actions to invest in the physical and mental health and wellbeing of the contract workforce
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