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  1. Digital Marketplace
  2. Lot 2: Cloud software
  3. edison365 Open Innovation
edison365

edison365 Open Innovation

edison365 Open Innovation leverages edison365ideas to extend your innovation capabilities to include external stakeholders. It will enable you to share challenges internally and externally, capture ideas from your entire eco-system and rapidly discover new solutions. Users can sign-on through social media authentication and collaborate with others to further develop ideas.

Features

  • Idea and Innovation Management
  • Engage Citizens, Suppliers, Customers and Staff
  • Employee Engagement
  • Demand Management
  • Mobile Access
  • Post challenges both internally and externally
  • Enterprise crowdsourcing among your entire ecosystem
  • Configure rating system for external ideas
  • Manage different levels of public access

Benefits

  • Crowdsource Ideas, among internal and external stakeholders.
  • Evaluate and progress Ideas, internally and externally.
  • Enable delivery of organisation hackathons among the entire ecosystem
  • Drive employee and customer engagement
  • Fully secure
  • Social authentication log-ins
  • Create and Nurture a Culture of Innovation
  • Drive organizational change

Pricing

£0 to £787.50 an instance a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ivan.lloyd@edison365.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

9 3 6 1 5 2 7 8 1 4 7 6 7 4 0

Contact

edison365 Ivan Lloyd
Telephone: 07710132013
Email: ivan.lloyd@edison365.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Edison365ideas
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
Requires edison365ideas & Azure SQL subscriptions
System requirements
  • Edison365ideas licensing
  • Azure SQL

User support

Email or online ticketing support
Email or online ticketing
Support response times
Edison365 has a full Service Management offering with a dedicated UK-based support team. edison365 can offer remote and/or onsite tactical support through to full outsourced managed-service. edison365 adheres to defined Support SLAs based on issue severity and priority. For all customer queries, edison365 provides an initial response time of under 1 hr for questions received within Standard Business Hours. As standard, all edison365 customers are assigned a dedicated Account Manager who will also be on hand to support and address customer queries with no charge.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
NA
Onsite support
Yes, at extra cost
Support levels
Level 1 - Reactive Support - Something goes wrong and the customer calls or emails for help.

Level 2 - Managed Service - We monitor the environment and carry out proactive maintenance of the solution.

Both of these services are run by our dedicated Service Desk.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Training is provided at an additional cost. Our trainers are qualified consultants who know the product inside and out and provide in depth, knowledgeable training.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Users have ability to extract data manually
End-of-contract process
They lose access as their subscription will end.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
There are no differences due to edison365 Open Innovation being accessed through a browser
Service interface
No
User support accessibility
None or don’t know
API
No
Customisation available
Yes
Description of customisation
Customers are able to apply corporate branding to aspects of the edison365 Open Innovation solution, adding company colours & logo's to pages and to report views.

Customers have the capability to design the categories, stages, challenges and security on edison365 Open Innovation .

Scaling

Independence of resources
Service runs on Microsoft Office 365 Platform

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
The data is all stored in the customer's Azure SQL Database.
Data export formats
Other
Other data export formats
The data is in the Azure SQL database
Data import formats
Other
Other data import formats
All browser based

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
It runs on the Microsoft Office 365 Platform
Approach to resilience
Runs on Microsoft Office 365 Platform
Outage reporting
Runs on Microsoft Office 365 Platform

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Access is controlled by SharePoint, and the relevant customer SharePoint Administrators
Access restriction testing frequency
Never
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS
ISO/IEC 27001 accreditation date
05/03/2019
What the ISO/IEC 27001 doesn’t cover
NA
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Reporting Structure CIO>Head of Infosec
edison365 adhere to multiple information security policies in line with our ISO27001 accreditation, these include:

Access Control Policy
Anti-Piracy Policy

Clear Desk Policy

Cloud Computing Policy

Complaints Policy

Cryptographic Policy

Data Protection Policy

E-communication & Internet Acceptable Use Policy

Information Classification Policy

Information Exchange Policy

Laptop Policy

Leaving Policy

Network Systems Monitoring Policy

Password Policy

Remote Access and Mobile Computing Policy

Retention of Records Procedure

Secure Development Policy

Security Incident Reporting Policy

Social Networking Policy

Virus Protection Policy

Whistleblowing Policy

Employees are required to complete GDPR, Cyber Security and Information Security training on an annual basis. edison365 also run a phishing simulation on a monthly basis and provide training to those employees that are caught.

Both reviewed annually and form part of employee contract of employment.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Core Solution code is managed using MS TFS, under the control of the product owner, development is controlled through agile methods with changes being evaluated and assessed before development
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
The service is hosted on the MS Office 365 platform, our development team evaluate the guidance from Microsoft and determine the changes required to the service before deployment
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
The service resides on the Office 365 platform, Microsoft monitor and inform.
Incident management type
Supplier-defined controls
Incident management approach
We apply ITIL best practice to incident management and work in accordance to agreed SLAs

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

edison365 is ISO 14001 certified, which sets out the criteria for an environmental management system. It maps out a framework that a company or organization can follow to set up an effective environmental management system. The Company are also committed to becoming carbon neutral by 2025. This will be monitored in line with the Environmental Objectives register with the Environmental Aspects and Impacts Register.
Covid-19 recovery

Covid-19 recovery

In response to the COVID-19 global pandemic and in line with our business continuity plan, edison365 pivoted to a fully remote working environment to keep our employees and customers safe as well as operational. Additionally, the work we are doing with our customers on a daily basis helps them address their own COVID-19 issues. We have also assisted Healthcare Organizations by providing discounted licences and services to support their relief and recovery efforts.
Tackling economic inequality

Tackling economic inequality

edison365 supports innovation and transformation across organizations worldwide, big and small, by offering substantial discounts. For example, we provide discounted licences and services to non-profit organizations, to enable our customers to access software and knowledge that will allow them to fulfill and accomplish their organizational objectives.
Equal opportunity

Equal opportunity

edison365 invests significant proportions of yearly profit back into its staff, this is to ensure that each employee is paid fairly for the work they do. edison365 employees are granted the option of shares in the business so that they benefit from the overall success of the organization. edison365 are a certified great place to work organization, with a diverse workforce, that does not discriminate by age, race nor gender.
Wellbeing

Wellbeing

edison365 operates a range of processes and frameworks to support and improve the well-being of our staff: - 4-day week - Flexible Working Policy - Mental Health First Aiders - Virtual and Physical Social Events - Remote Working Policy

Pricing

Price
£0 to £787.50 an instance a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
1 month free trial on a hosted Office 365 tenant for 20 users

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ivan.lloyd@edison365.com. Tell them what format you need. It will help if you say what assistive technology you use.