edison365

edison365 Open Innovation

edison365 Open Innovation leverages edison365ideas to extend your innovation capabilities to include external stakeholders. It will enable you to share challenges internally and externally, capture ideas from your entire eco-system and rapidly discover new solutions. Users can sign-on through social media authentication and collaborate with others to further develop ideas.

Features

• Idea and Innovation Management
• Engage Citizens, Suppliers, Customers and Staff
• Employee Engagement
• Demand Management
• Mobile Access
• Post challenges both internally and externally
• Enterprise crowdsourcing among your entire ecosystem
• Configure rating system for external ideas
• Manage different levels of public access

Benefits

• Crowdsource Ideas, among internal and external stakeholders.
• Evaluate and progress Ideas, internally and externally.
• Enable delivery of organisation hackathons among the entire ecosystem
• Drive employee and customer engagement
• Fully secure
• Social authentication log-ins
• Create and Nurture a Culture of Innovation
• Drive organizational change

£0 to £787.50 an instance a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ivan.lloyd@edison365.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

936152781476740

Contact

Ivan Lloyd
07710132013
ivan.lloyd@edison365.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Edison365ideas
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Requires edison365ideas & Azure SQL subscriptions
• System requirements:
  • Edison365ideas licensing
  • Azure SQL

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Edison365 has a full Service Management offering with a dedicated UK-based support team. edison365 can offer remote and/or onsite tactical support through to full outsourced managed-service. edison365 adheres to defined Support SLAs based on issue severity and priority. For all customer queries, edison365 provides an initial response time of under 1 hr for questions received within Standard Business Hours. As standard, all edison365 customers are assigned a dedicated Account Manager who will also be on hand to support and address customer queries with no charge.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: NA
• Onsite support: Yes, at extra cost
• Support levels: Level 1 - Reactive Support - Something goes wrong and the customer calls or emails for help. ; ; Level 2 - Managed Service - We monitor the environment and carry out proactive maintenance of the solution. ; ; Both of these services are run by our dedicated Service Desk.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Training is provided at an additional cost. Our trainers are qualified consultants who know the product inside and out and provide in depth, knowledgeable training.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users have ability to extract data manually
• End-of-contract process: They lose access as their subscription will end.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no differences due to edison365 Open Innovation being accessed through a browser
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Customers are able to apply corporate branding to aspects of the edison365 Open Innovation solution, adding company colours & logo's to pages and to report views. ; ; Customers have the capability to design the categories, stages, challenges and security on edison365 Open Innovation .

Scaling

• Independence of resources: Service runs on Microsoft Office 365 Platform

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: The data is all stored in the customer's Azure SQL Database.
• Data export formats: Other
• Other data export formats: The data is in the Azure SQL database
• Data import formats: Other
• Other data import formats: All browser based

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: It runs on the Microsoft Office 365 Platform
• Approach to resilience: Runs on Microsoft Office 365 Platform
• Outage reporting: Runs on Microsoft Office 365 Platform

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is controlled by SharePoint, and the relevant customer SharePoint Administrators
• Access restriction testing frequency: Never
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS
• ISO/IEC 27001 accreditation date: 05/03/2019
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Reporting Structure CIO>Head of Infosec; edison365 adhere to multiple information security policies in line with our ISO27001 accreditation, these include:; ; Access Control Policy; Anti-Piracy Policy; ; Clear Desk Policy; ; Cloud Computing Policy; ; Complaints Policy; ; Cryptographic Policy; ; Data Protection Policy; ; E-communication & Internet Acceptable Use Policy; ; Information Classification Policy; ; Information Exchange Policy; ; Laptop Policy; ; Leaving Policy; ; Network Systems Monitoring Policy; ; Password Policy; ; Remote Access and Mobile Computing Policy; ; Retention of Records Procedure; ; Secure Development Policy; ; Security Incident Reporting Policy; ; Social Networking Policy; ; Virus Protection Policy; ; Whistleblowing Policy; ; Employees are required to complete GDPR, Cyber Security and Information Security training on an annual basis. edison365 also run a phishing simulation on a monthly basis and provide training to those employees that are caught. ; ; Both reviewed annually and form part of employee contract of employment.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Core Solution code is managed using MS TFS, under the control of the product owner, development is controlled through agile methods with changes being evaluated and assessed before development
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The service is hosted on the MS Office 365 platform, our development team evaluate the guidance from Microsoft and determine the changes required to the service before deployment
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The service resides on the Office 365 platform, Microsoft monitor and inform.
• Incident management type: Supplier-defined controls
• Incident management approach: We apply ITIL best practice to incident management and work in accordance to agreed SLAs

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  edison365 is ISO 14001 certified, which sets out the criteria for an environmental management system. It maps out a framework that a company or organization can follow to set up an effective environmental management system. The Company are also committed to becoming carbon neutral by 2025. This will be monitored in line with the Environmental Objectives register with the Environmental Aspects and Impacts Register.
• Covid-19 recovery:

  Covid-19 recovery

  In response to the COVID-19 global pandemic and in line with our business continuity plan, edison365 pivoted to a fully remote working environment to keep our employees and customers safe as well as operational. Additionally, the work we are doing with our customers on a daily basis helps them address their own COVID-19 issues. We have also assisted Healthcare Organizations by providing discounted licences and services to support their relief and recovery efforts.
• Tackling economic inequality:

  Tackling economic inequality

  edison365 supports innovation and transformation across organizations worldwide, big and small, by offering substantial discounts. For example, we provide discounted licences and services to non-profit organizations, to enable our customers to access software and knowledge that will allow them to fulfill and accomplish their organizational objectives.
• Equal opportunity:

  Equal opportunity

  edison365 invests significant proportions of yearly profit back into its staff, this is to ensure that each employee is paid fairly for the work they do. edison365 employees are granted the option of shares in the business so that they benefit from the overall success of the organization. edison365 are a certified great place to work organization, with a diverse workforce, that does not discriminate by age, race nor gender.
• Wellbeing:

  Wellbeing

  edison365 operates a range of processes and frameworks to support and improve the well-being of our staff: - 4-day week - Flexible Working Policy - Mental Health First Aiders - Virtual and Physical Social Events - Remote Working Policy

Pricing

• Price: £0 to £787.50 an instance a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 1 month free trial on a hosted Office 365 tenant for 20 users

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ivan.lloyd@edison365.com. Tell them what format you need. It will help if you say what assistive technology you use.