Datatank Ltd

CONNECT Data Hub

Datatank’s CONNECT Data Hub provides a powerful data analytics solution for Public Sector Local Authorities. Simply upload whatever data sets you want to analyse and CONNECT provides you with the tools to analyse and explore your data in whatever way you want, and produce customisable data and management information reports.

Features

• Easy upload of different data sets and data file formats
• Advanced data matching and filtering algorithms
• Secure management of highly sensitive data
• Data weighting and match ranking helps reduce false positives
• Advanced search functionality across all data sets
• Simple and bespoke management reports and information
• Data Intelligence Reporting and Management Information Dashboards
• Organisation and User Access Control

Benefits

• Simplifies collaboration and information sharing
• Supports rapid triage of referrals
• Identify 'golden records' - remove data errors and inconsistencies
• Perform pre-application checks to ensure genuine claims are processed
• Simplifies integration of numerous data sets
• Highlight areas where tighter audit processes are required
• Simplified analysis and reporting from central data repositery
• Break down internal data silo's

£3,000 to £20,000 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gareth.chen-rees@datatank.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

936272194410339

Contact

Gareth Chen-Rees
07852 753254
gareth.chen-rees@datatank.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None; Service is available 24x7.; Availability is 99.5%
• System requirements:
  • Users must have internet connectivity
  • Users are responsible for information security on their own devices

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response to standard (non-urgent) questions is within 2 to 4 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support is included in the annual licence fee.; Support levels are given in the CONNECT Fraud Hub service specification and terms and conditions
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: 1. Agree Service Definition and Terms of Service;; 2. Setup buyer specific instance of CONNECT Fraud Hub;; 3. Confirm users identities; 4. Provide online training; 5. Customer uploads initial data sets to CONNECT Fraud Hub using secure data transfer facilities.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: API access and data export scripts are provided.
• End-of-contract process: 1. The service will be stopped.; 2. The buyers' data is retained and made available for a period of 60 days so the buyer's data can be exported; 3. The buyer’s data is deleted and the buyer's instance of CONNECT Fraud Hub service is disabled.; 4. All buyer data is deleted and securely erased.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: CONNECT Data Hub can be used on desktop PCs, laptops and tablet devices. Mobile phones are not supported.
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: No
• Customisation available: Yes
• Description of customisation: Buyers can customise:; the data sets uploaded;; the data analytics routines; alert and risk reporting thresholds; reports and dashboards

Scaling

• Independence of resources: The availability and performance of the CONNECT Fraud Hub service is monitored full-time and alerts raised to Datatank support staff when service capacity is limited.; Additional compute resources are be made available to overcome short term peaks. Long term additional processing capacity is procured to guarantee performance of the service if required.

Analytics

• Service usage metrics: Yes
• Metrics types: Service KPI's include:; 1.On time delivery performance against agreed project milestones; 2.Reliability and availability of service and mean time between failures (MTBF) ; 3.Average Support Desk response time ; 4.Average time and effort required to resolve incident; 5.Number of incidents registered by the Service Desk; 6.Percentage of incidents resolved within the agreed SLA; 7.Average time and effort required to resolve Incidents; 8.Number of escalations for Incidents not resolved in the agreed resolution time; 9.Number of repeated Incidents reported
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data export scripts and support is given to help the buyer extrat their data
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Service availability is 99.9% .; Unavailability refunds are not provided
• Approach to resilience: Available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
• Access restrictions in management interfaces and support channels: UKCloud provides Datatank with Customer Portal)to administer and support the CONNECT Fraud Hub application.; Access is password protected and the support users are pre-registered (using unique email addresses and user id’s). ; UKCloud’s Customer Portal provides Datatank with account and audit logs which record all support staff activities. Account logs report which outline service consumption, incident management tickets, change management tickets and service requests which are applicable to a customer’s account. Audit logs detail all authentication requests by username and IP address with date and time stamps.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumulus ISOQAR
• ISO/IEC 27001 accreditation date: 30/03/2022
• What the ISO/IEC 27001 doesn’t cover: Not applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
• Information security policies and processes: - National Cybser Security Centre Accredited - Home Office/PASF assured facilities and date centres for “Blue Light” services - HSCIC/NHS Digital N3 Aggregator status - ISO9001 Quality management - ISO20000 IT service management - ISO27001 Information security management - ISO27017 Security controls for cloud services - ISO27018 Personal data in the cloud security - Cyber Essentials Plus

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Datatank has documented configuration and change management policies and processes, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v.3 and the current ISO20000 standard. Formal configuration management activities, including record management and asset reporting, are monitored and validated constantly, and any identified discrepancies promptly escalated for investigation. A robust, established process for the formal submission of change requests is mandated prior to review and approval of the daily Change Advisory Board, which is attended by a quorum of operational and technical management personnel.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: CONNECT Fraud Hub is hosted by Amazon Web Services who has a documented vulnerability management policy and process, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v.3 and the current ISO20000 and ISO27001 standards. For other systems and software, assigned personnel have responsibility for regularly reviewing technical forums and specialist groups to promptly identify and evaluate any emerging patches or updates which require our attention.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Following best practice from the National Cyber Security Centre, AWS protects both its Assured and Elevated platforms with enhanced protective monitoring services (SIEM), at the hypervisor level and below. Our approach to protective monitoring continues to align with the Protective Monitoring Controls (PMC 1-12) outlined in CESG document GPG13 (Protective Monitoring for HMG ICT Systems). It includes checks on time sources, cross-boundary traffic, suspicious activities at a boundary, network connections and the status of backups, amongst many others. All alerts are immediately notified for prompt investigation.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: AWS has a documented incident management policy and process, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v.3 and the current ISO20000 and ISO27001 standards. This activity is responsible for the progression of alerts generated by automated monitoring systems, issues identified by AWS personnel, and incidents identified and reported to AWS by its customers and partners. All incidents are promptly reported into a central ticketing system, which ensures that each is promptly assigned to an appropriate resource, and its progress tracked (and escalated, as required) to resolution.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Datatank is proud to be a Carbon Neutral business, that calculates and offsets its CO2 emissions. Our Carbon Reduction Plan is available here: https://www.datatank.co.uk/wp-content/uploads/2023/07/PO14a-Carbon-Reduction-Plan-v2.pdf, We offset 50.0 Tonnes of emissions per year via Carbon Neutral Britain's UN & Verra accredited Climate Fund.

  Covid-19 recovery

  Datatank operate a hybrid working policy allowing employees to isolate without being prevented from working, if they wish to work but work in isolation.

  Tackling economic inequality

  How will you tackle pay inequality within your workforce? All pay is issued on a role basis, rather than by a tenure/ gender basis. If a candidate is seeking more pay, we will help them move into a greater role that requires additional responsibility and personal growth. Through goals and targets candidates can exist on a development plan that sees them through to promotion and higher salary. Encouraging organisation-wide retention. How will you identify and tackle inequality within your workforce through skills and pay? We use People HR, which is a system for managing human resource. It has a management dashboard of reports which detail everything from turnover, absence using the Bradford factor and pay gap analysis. High risk is flagged to the system administrators automatically. How will you aim to increase diversity within your workforce? Our aim is to employ people who are ideally suited to/and qualified for the work they perform. This is measured through service KPI's, employee satisfaction and overall company performance (repeat customer/low complaints etc). This completely disregards any automatic discriminatory factors, i.e. age, race, beliefs etc. Where do you publish your: equal opportunities policy; Employee Value Proposition; inclusive working environment? We have a comprehensive Employee Handbook that is issued to all employees during their induction which includes a policy statement about Datatank commitment to being an equal opportunity employer. This information is also documented in our Staff working policy that is part of our ISO manual. ISO is discussed in the first week of an employee’s induction by the HR manager, so as to embed positive culture and set a high standard from early on in their career.

  Equal opportunity

  Datatank is a small employer, we focus on recruiting locally based employees and follow an ISO9001 approved Equal Opportunities policy including: - Junior managers/Team Leader are enrolled onto Leadership apprenticeships. - All employees’ salaries exceed the National Living Wage – Datatank are an Accredited UK Living Wage Employer - All employees receive a salary review annually. - All employees have Full-time, permanent contracts of employment with favourable terms and 37.5 hours of work. - Favourable holiday allowance with additional time off for Christmas closure, bank holidays, charity days. - We work hybrid, and support employees ‘preferred place of work’. - We provide annual training for all employers, which is audited by ISO9001 awarding body in the following: - GDPR and DPA Compliance - Online Cyber Security - Information Security & Governance - Council Tax Discount & Exemption Regulations - Customer Service - Fire Safety - Equality, Diversity and Inclusion - Health & Safety - First Aid (if opted) - Trade specific courses (i.e. AWS analyst for Data team) - Leadership qualifications/training for Team Leaders & Manager grade roles. - Professional coaching

  Wellbeing

  Datatank offers an Employer Assistance Programme for employees. Datatank employees all have Permanent/Full time contracts of employment. All employees work hybrid at their preferred placed of work. Employees benefit from additional Christmas annual leave closure days for additional rest time for employees on top of contracted annual leave. In addition, the below are standard practice for HRM at Datatank: - Staff surveys - One to One meetings & Performance Reviews - Staff empowerment through project leadership and involvement - We provide apprenticeships and work experience opportunities. - Supporting staff with free charity day of leave - Fully flexible, hybrid working (permanent)– supporting employee work-life-balance Datatank is also a Real Living Wage Employer.

Pricing

• Price: £3,000 to £20,000 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 2 week trial access to the full service

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gareth.chen-rees@datatank.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.