Axis12 Limited

Search Consultancy Services

A comprehensive search function allows your customers to find the content they need with a single click. Here at Axis12 we are specialists in search consultancy and development. Experts in SOLR, ElasticSearch and other open source engines, our consultancy covers all aspects of website search from specifications to support.

Features

• Requirements gathering
• User experience (UX)
• Search specifications and design
• Implementation, developing and testing
• Fine-tuning and iteration
• On-going support and optimisation
• Both cloud-based and on-premise options offered

Benefits

• Increase the accuracy and relevance of results
• Improve your user experience (UX) with improved search functionality
• Reduce costs and waste whilst improving efficiency
• Search consultancy designed for enterprise clients
• Experienced team to support open source search software selection
• Axis12 are experts in search in particular SOLR and ElasticSearch

£250 to £850 a person a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@axistwelve.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

936501343538867

Contact

Luke Harrop
+44 (0) 203 397 8514
tenders@axistwelve.com

Planning

• Planning service: Yes
• How the planning service works: Our AGILE and PRINCE2 qualified delivery teams have vast experience of managing and delivering projects using a range of approaches. By clearly defining the phases of the initial delivery – from discovery and concept to design and development – we can choose the method that fits best with your organisation. ; An Agile approach (e.g. SCRUM) can be extremely effective in offering you early sight of software, rapid development, incremental delivery and regular prioritisation of features.; Waterfall methods (e.g. PRINCE2) are preferred by some clients because they allow monitoring of progress via more traditional means – such as detailed project plans and Gantt charts – that are more in keeping with their internal governance structures.; Recently, we’ve developed ways to use a blended approach effectively, providing agile and rapid delivery with flexibility of prioritisation and specification alongside the structure, accountability and predictability that comes with a Waterfall approach. ; Our project delivery is supported by systems that manage the detailed specifications, including acceptance criteria, user stories and results from functional and non-functional testing. These are available to our internal staff, and staff from third parties and partners to ensure clear specifications are available to everyone involved in the delivery.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Axis12 have a number of existing training courses and manuals that we have developed over the years in response to client requests for various levels of training coupled with the system integration. We have found our courses to be extremely effective in getting novices to a position where they feel confident in performing the tasks required as part of their daily jobs; as well as for taking more advanced users to the next level of site management.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Every customer will have their own unique setup and particular challenge be it integrations, large data cleaning, or legacy system support. We typically like to start very early scripting the majority of the migration. We generally treat infrastructure as code so all aspects are automated and scalable. For customers who are venturing into the cloud for the first time often this can be an intimidating task as services have often been run on site with physical hardware. Separation and consolidation of services is key, realising huge cost savings, but this requires a very structured phased repeatable approach. Microservices is often a very good fit as it gives you the flexibility you need.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Axis12 ensure consistent quality in our delivery through the planning, setting and implementation of specific and measurable quality objectives in line with ISO9001 principles. Our dedicated Account Manager, in consultation with our client’s project team, will work together to produce quality objectives with associated milestones, which will then be constantly monitored throughout the delivery process.; In all work Axis12 carry out we strive to ensure that the responsibilities for managing service delivery are clear and appropriately allocated between us and our client. No matter which management methodology is applied, we prefer to ring-fence quality standards so they cannot be compromised. This ensures high levels of usability for the end user and maximum flexibility for the client.; Our performance team will do an initial assessment of requirements including number of users, traffic flows, heavy transaction within the system and design a specific performance test.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security incident management
  • Other
• Other security services: SC cleared individuals

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Axis12 support most open source products and any other products run on Linux based systems.

Service scope

• Service constraints: No constraints. We support both remotely and onsite.; Our expertise lies in open source products.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Acknowledgement of questions raised in a support ticket is conducted within 5 minutes. Tickets are triaged and actioned in accordance with our strict SLAs, which range from 60mins through to 5 business days depending on the urgency and severity of the issue.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: Axis12 use Olark for web chat communications. Olark is independently verified for accessibility.
• Support levels: Axis12 provide a range of different support ranging from 24/7 x 365 through to Core hours: Office hours (08:30 – 17:30 Monday to Friday on standard UK business days). Costs vary depending on level of service required and staff type. Every client will have a named account manager experienced in diagnosing and directing requests to the correct resource.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 16/9/2013
• What the ISO/IEC 27001 doesn’t cover: A.14.1.2 Securing application services on public networks; A.14.1.3 Protecting application services transactions; A.14.2.7 Outsourced development
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO27001

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Axis12 is fully committed to being Carbon Neutral by 2030 and are on track to reach that target much sooner. All our data centres are powered by 100% renewable energy.; ; Completed Carbon Reduction Initiatives; ; • In the UK we are driving down business travel emissions through virtual collaboration, underpinned by employee training and the roll-out of collaboration tools across the Company; • We will move our offices to renewable energy in the UK bringing the total proportion of renewable electricity to 100% by 2023.; • We have implemented energy efficiency measures across our UK data centres with Ashbury DC running on 100% renewable electricity and Newbury at 30% with the target of 100% by 2030.; ; Future Carbon Reduction Initiatives; ; • Look to implement an Energy and Environmental Management System (EMS) which is certified under IS014001 and ISO5001 by 2027.

Pricing

• Price: £250 to £850 a person a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@axistwelve.com. Tell them what format you need. It will help if you say what assistive technology you use.