Microsoft Dynamics 365 Supply Chain Management
Mphasis Microsoft Dynamics 365 Supply Chain Management is a Secure Azure Cloud platform for Digital Transformation. It forms the bedrock for Interoperability across all of Supply Chain Management, Manufacturing, Warehousing, Inventory management, Public Sector Procurement, Demand forecasting with AI, Planning including DDMRP and Co-Pilot AI.
Features
- Microsoft Power Platform Consultancy, Training, Implementation, and Support
- PowerOps Center of Excellence framework for Power Platform enablement
- User-centric planning and design methodology, focusing on simplifying processes
- Full lifecycle project management and knowledge transfer to IT teams
- Power Apps, Power Automate, Power Pages, Power BI, Copilot Studio
- Deployment and Application Lifecycle Management support for Power Platform
- Delivered by highly experienced Power Platform architects and productivity consultants
- Delivered by highly experienced Power Platform architects and productivity consultants
- Customer Insights our Customer Data Platform solution
- Microsoft Power Apps deployment - Communication, Safe Workspace, Outbreak Management
Benefits
- Leader in global Microsoft Power Platform deployments
- Training in latest Power Platform best practices and design patterns
- Reduces time to value - build apps rapidly, within framework
- Increases collaboration across the organisation and across devices
- Provides business process analysis and intelligence to inform performance metrics
- RPA provides cost-effective automation to manual, repetitive tasks
- DevOps and Governance guidance for RPA processes
- Realise full potential of customer data with Customer Insights
- Free discovery assessment and fixed price options
Pricing
£90 to £1,487 a unit a day
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
9 3 6 7 5 6 4 7 2 5 5 8 2 0 8
Contact
Mphasis UK Limited
Gaurav Singh
Telephone: +447424958499
Email: Gaurav.Singh1@mphasis.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Public cloud
- Private cloud
- Hybrid cloud
- Service constraints
- Microsoft does schedule planned maintenance for updates to the application. These are done in conjunction with the customer's requirements
- System requirements
- Microsoft Exchange Required
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Support can be provided 24/7 or 9 to 5 according to project requirement. We work with the client to agree on the SLAs required
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AAA
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AAA
- Web chat accessibility testing
- Support can be provided 24/7 or 9 to 5 according to project requirement. We work with the client to agree on the SLAs required
- Onsite support
- Onsite support
- Support levels
- Support services are limited to the Software Solution that is hosted on Cloud. Any Cloud related issues will be handled by the Product Vendor Microsoft.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- We provide a mix of training options for users from onsite user based training, train the trainer, on line user documentation and web based eLearning style training courses. We also provide Masterclasses for ongoing training and exposure to new functionality as it is released.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- The users data will be sat in their own personal workspace and this data can be copied to a new location upon termination of the contract
- End-of-contract process
- A customer may terminate a Subscription at any time during its Term; however, you must pay all amounts due and owing before the termination is effective. Included in the price of the contract is all the hardware and software as agreed at the time of the contract. What is not included as standard if the integration of the Cloud serice into any on existing on premise or other Cloud solutions the customer may require. This will include API's, bespoke anlaytics or reports, or customisations, The customer is also responsiblle for the connectivity from their own Datacentre to the Microsoft Azure Datacenter.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- The solution is based on web browser functionality and so there are no differences between the mobile and desktop service. The form factor of smaller mobile devices such as smart phones don't lend themselves to the solution due to the amount of screen information.
- Service interface
- No
- User support accessibility
- WCAG 2.1 AAA
- API
- No
- Customisation available
- Yes
- Description of customisation
- The Service can be customised interms of the look at feel for each customer. The solution is also Modular so each customer can take the components they require initially and then add at a later date. Some self service customisation can be included in some of the modules and this can be explored upon request
Scaling
- Independence of resources
- We will survey the users you have and the type of licenses they need. We will also look at the functions they will perform. We will then provide this data to Microsoft in order to properly size the infrastructure required.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Azure Monitor enables you to consume telemetry to gain visibility into the performance and health of your workloads on Azure. The most important type of Azure telemetry data is the metrics (also called performance counters) emitted by most Azure resources. Azure Monitor provides several ways to configure and consume these metrics for monitoring and troubleshooting. Metrics are a valuable source of telemetry and enable you to do the following tasks: Track the performance of your resource (such as a VM, website, or logic app) by plotting its metrics on a portal chart and pinning that chart to a dashboards.
- Reporting types
-
- API access
- Real-time dashboards
Resellers
- Supplier type
- Reseller (no extras)
- Organisation whose services are being resold
- Microsoft
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
- Protecting data at rest
- Physical access control, complying with CSA CCM v3.0
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- At all times during the term of Customer’s subscription, Customer will have the ability to access and extract Customer Data stored in each Online Service. Except for free trials, Microsoft will retain Customer Data stored in the Online Service in a limited function account for 90 days after expiration or termination of Customer’s subscription so that Customer may extract the data. After the 90-day retention period ends, Microsoft will disable Customer’s account and delete the Customer Data.
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- XLS
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- Other
- Other protection between networks
-
Dynamics 365 provides security-hardened infrastructure that Microsoft controls and monitors 24 hours a day, seven days a week. Microsoft uses a variety of technologies to block unauthorized traffic to and within Microsoft datacenters.
Connections that are established between customers and Microsoft datacenters are encrypted by using industry-standard Transport Layer Security (TLS). This establishes a secured browser-to-server connection, which helps provide data confidentiality and integrity between the desktop and datacenter. A redundant network provides failover capability and helps ensure network availability. - Data protection within supplier network
-
- TLS (version 1.2 or above)
- Other
- Other protection within supplier network
-
Microsoft uses several network security technologies to protect your cloud services and data, and block attacks.
•Firewalls and perimeter firewalls
•Intrusion detection systems/intrusion prevention systems detect and identify suspicious or undesirable activities that indicate intrusion
•Partitioned LANs
•Multi-tier topology
•Traffic isolation
•Cross-premises connectivity enables you to establish connections between a virtual network and multiple on-premises sites, or other virtual networks in Azure, by using VPN gateways or third-party virtual appliances.
•Access Control Lists
•Azure Security Center provides a centralized portal from which you can secure resources you place in Azure
Availability and resilience
- Guaranteed availability
- Available via MicrosoftDynanmics365forOperationsCloudServiceOperations.pdf
- Approach to resilience
- This is available upon request .
- Outage reporting
- https://azure.microsoft.com/en-gb/support/trust-center/
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Identity federation with existing provider (for example Google Apps)
- Access restrictions in management interfaces and support channels
- https://azure.microsoft.com/en-gb/support/trust-center/
- Access restriction testing frequency
- At least once a year
- Management access authentication
- Public key authentication (including by TLS client certificate)
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Lloyd’s Register
- ISO/IEC 27001 accreditation date
- 28/05/2018
- What the ISO/IEC 27001 doesn’t cover
- Available on Request
- ISO 28000:2007 certification
- No
- CSA STAR certification
- Yes
- CSA STAR accreditation date
- 31/12/2016
- CSA STAR certification level
- Level 2: CSA STAR Attestation
- What the CSA STAR doesn’t cover
- https://azure.microsoft.com/en-gb/support/trust-center/
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
-
- CSA CCM version 3.0
- ISO/IEC 27001
- Information security policies and processes
- https://azure.microsoft.com/en-gb/support/trust-center/
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- https://azure.microsoft.com/en-gb/support/trust-center/
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- https://azure.microsoft.com/en-gb/support/trust-center/
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- https://azure.microsoft.com/en-gb/support/trust-center/
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- https://azure.microsoft.com/en-gb/support/trust-center/
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
-
- Public Services Network (PSN)
- NHS Network (N3)
- Scottish Wide Area Network (SWAN)
- Health and Social Care Network (HSCN)
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Equal opportunity
- Wellbeing
Fighting climate change
Mphasis takes climate change seriously and has created Climate emergency policies as part of our broader Health, Environment and Safety goals. We will ensure that in the course of our business activities, we will not only minimise our impact on the environment, but also enable each employee to contribute under the guidelines documented.Equal opportunity
We practice gender-neutral policies related to recruitment, compensation, career progression and rewards & recognition. This is reflected through: 1. We have clear guidelines for determining salaries and pay scales, ensuring that compensation is based on objective criteria such as skills, experience, and job responsibilities. Transparency in salary structures allows our employees to have a better understanding of how their pay is determined, reducing the risk of pay disparities. Also, we keep promotions, rewards and pay rises are transparent. 2. Additionally, to identify and rectify gender pay disparities, we conduct regular pay equity audits. These audits involve analysing compensation data across distinct roles and levels, considering variables such as gender, race, and age. By identifying any unjustifiable pay gaps, we take corrective measures to ensure fair and equal compensation for all employees. 3. We encourage women leadership development by providing opportunities for skill-building, mentorship, and sponsorship, we support women's advancement into leadership positions. This not only bridges the gender pay gap but also enhances overall workplace diversity and inclusivity.Wellbeing
Our dedicated D&I team runs various initiatives to provide further support for mental and physical wellbeing of our staff , their families and clients. We conduct various initiatives that gives the comprehensive view of the support that our staff are able to access.
Pricing
- Price
- £90 to £1,487 a unit a day
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- Microsoft 30 day free trial