LONGWALL SECURITY LIMITED

Managed Detection, Intelligence & Response

Longwall delivers Rapid7 Managed Threat Complete (MTC) Advanced as our MDR service, providing 24×7×365 monitoring, detection and response across Rapid7’s XDR, SIEM, SOAR and NDR platform. With full hands‑on onboarding, we ensure deep visibility, rapid investigation and comprehensive coverage. Awarded Rapid7 Services Partner of the Year 2025 & 2026.

Features

• SIEM (Security Information & Event Management) | Rapid7 InsightIDR
• SOAR (Security Orchestration, Automation & Response) | Rapid7 InsightConnect
• XDR (Extended Detection & Response) | Rapid7 InsightIDR
• NDR (Network Detection & Response) | Rapid7 InsightIDR
• TI (Threat Intelligence)
• DFIR (Digital Forensics and Incident Response) | Rapid7 IDR
• 24x7x365 Detection & Response
• Unlimited Data Ingestion
• Unlimited Incident Response
• Pro-Active Threat Hunting & Sector Alerting

Benefits

• 24/7/365 threat monitoring for continuous protection
• Visibility across all monitored systems and event sources.
• Triage and investigation of all security incidents
• Proactive threat hunting identifies risks before impact
• Full lifecycle investigation and remediation guidance
• Expert-led incident response support whenever needed
• Comprehensive reporting

£100 to £300 a device a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.gibson@longwallsecurity.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

936794444037082

Contact

James Gibson
01865986247
james.gibson@longwallsecurity.com

Planning

• Planning service: Yes
• How the planning service works: We provide full secure architecture and solution design services for deployment of cloud software and infrastructure. Services include:; - Security Assessment; - Architect and Design; - Implementation Planning
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We are an authorised training centre and provide technical training for a number of cyber security vendors.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security incident management
  • Other
• Other security services:
  • MDR (Managed Detection Response)
  • Incident response & readiness

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide hosting, management and support of cyber security solutions, such as Rapid7, Trend Micro and Sophos.; ; We provide hosting and support of our Managed Detection, Intelligence & Response solutions.

Service scope

• Service constraints: No constraints.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times are depended on the agreed assigned priority; ; UK Business Hours (9:00am-5:30pm, Mon-Fri excluding England Public Holidays); • Priority 1: 1 business hour; • Priority 2: 2 business hours; • Priority 3: 4 business hours; • Priority 4: 8 business hours; ; Outside Service Hours; • Priority 1: 2 business hours; • Priority 2: 4 business hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Enhanced support level, providing:; • Priority response and SLA; • Named Customer Success Manager; • Dedicated Lead Consultant; • Monthly service reporting; • Quarterly service review; • Preferred pricing for Cyber Security Incident Response and Professional Services.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Rapid7, Trend Micro, Sophos in addition to others

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 22/05/2020
• What the ISO/IEC 27001 doesn’t cover: The ISO 27001 scope covers our full service
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Covid-19 recovery

  Covid-19 recovery

  We have wholeheartedly embraced company-wide secure remote working, providing employee home workstation assessments and advice, and expense allowances for the provision of appropriate chairs, desks and computer displays for use in the home office. This enables our teams to deliver our services remotely and to make an individual choice whether and when to travel and meet clients and colleagues face-to-face.

Pricing

• Price: £100 to £300 a device a year
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.gibson@longwallsecurity.com. Tell them what format you need. It will help if you say what assistive technology you use.