Visionist

Contract & Supplier Management: Agile Commercial Support & LEAN Procurement

Full commercial life cycle support for cloud services to include, Development and execution of Agile Commercial strategy in a cloud environment. Using proven methods to enable on-boarding, management, transition and exit from incumbent suppliers and contracts to cloud services model. Ongoing development of the commercial, contractual and service management architecture.

Features

• Agile commercial strategy development and execution
• Business and Stakeholder needs analysis and management
• Agile Procurement delivery
• Supplier Relationship Management
• Contract Management
• Commercial transition planning and support
• Exit Management of Incumbent Supplier's

Benefits

• Commercial Strategy
• Agile Procurement strategies for Cloud services
• Cost Reduction
• Defined, Evidence based governance of suppliers
• Improved supplier performance
• Smoother lower cost exit from existing contracts
• Improved collaboration across supplier base
• Commercial models that support Agile and Waterfall project delivery
• Project to B.A.U. transitions

£335 a person

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@visionist.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

936800410663523

Contact

Elaine Glock
+44 (0)330 223 5000
info@visionist.com

Planning

• Planning service: Yes
• How the planning service works: With over 20 years experience in design and delivery of cloud services we rapidly identity service improvement opportunities. We engage with business stakeholders at all levels to identify and understand your business needs and current strategy. We then provide you with specification and commercial implementation plans including an appropriate migration strategy and ongoing commercial management plan. We include comprehensive knowledge transfer or we can provide ongoing management services if required.; With our proven successful delivery of similarly sized projects of similar complexities within government, we provide full procurement lifecycle support for from pre-market engagement through framework further competition or OJEU to contract implementation. We manage the procurement and evaluation process, ensuring the appropriate procurement route is selected and that technology, commercial and supplier factors are appropriately evaluated and weighted. We provide either specific support or a fully managed service. ; As we are truly independent with no specific ties to any vendors, we are able to identify and plan the service which is a best fit for your requirements.; Once a supplier and appropriate technology are identified, we can to provide a full project planning lifecycle, from early engagement to supplier management and ultimately provide live operational support of the services.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We provide a tailored training service for commercial staff to ensure that they fully understand the risks, issues, approach and governance for a successful commercial transition of services. ; Training can be provided on site on a 1:1 or group basis (up to 20 people per session), or via a web interface.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We have delivered many integrated services to central government clients (20,000+ users). This includes the integration and management of on-premis and cloud services. We have delivered similarly sized desktop and infrastructure transition and transformation programmes.; We have a comprehensive technical and commercial understanding of the various technologies, suppliers, commercial options and most importantly, challenges and lessons learned, which we will ensure are identified as part of our strategy and managed as part of implementation.; We ensure risks are identified, tracked and mitigated, issues and dependencies are managed across suppliers through the migration process, from establishing the service, setup, configuration and operational readiness review.; User Communication is an important aspect of the success of any transition and we will ensure that you have a clear communications strategy and sample templates to use during migration.; We will engage with the business to understand any nuances in their ways of working (such as the Private Office) to fully appreciate HOW they need to work, thus ensuring minimal impact to their ways of working during migration.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We continually undertake both internal and client focused approaches to monitor the quality of our services.; Internal monitoring is undertaken to ensure the quality of delivery of our staff and associates remains consistently high. ; Client focused monitoring provides clients evidence based report against commercial service deliverables against standard metrics, such as delivery on time target cost etc. and agreed client specific deliverables. Our client manager is responsible for reporting and agreeing any improvement actions at regular service management meetings. Where performance consistently does not meet agreed standards we produce a service improvement action plan detailing specific improvement actions and timelines.; This approach of establishing a service independent monitoring ensures client focused approach to quality performance.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Spear Phishing attack, awareness and training
  • SIEM design, analysis and operational support
  • Zero Trust Network Design (NCSC aligned)
  • Identity and Access Management Design IDAM (NCSC aligned)
  • PSN Reach Back and Gateway Services
  • N3 Reach Back and Gateway Services
  • PNN Reach Back and Gateway Services
  • Security Exposure Testing (PWNED)
  • Forensic Analysis
  • Security Monitoring
• Certified security testers: Yes
• Security testing certifications: CHECK

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide operational service support to a variety of government clients including initial triage through to 4th line support problem solving and fault resolution. We will manage your suppliers in accordance with the agreed SLAs of their service and align our SLAs to theirs. We provide both on site and remote support to suit your requirements. As we are truly independent, we have no vendor lock in and we are able to support any cloud software service, whether it is hosted by the client or a cloud based web service.; We will produce a regular service management report which we will detail key risks and issues and meet on a 1:1 basis and record satisfaction levels so that we can track service improvements. We will take ownership of any issues and deliver a solution to the issues.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within an hour
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Our chat software has been tested with various web browsers which support various assistive technologies, including Dragon and Jaws.
• Support levels: All our services include a Technical Account Manager (TAM) responsible for overall service delivery, quality and client reporting. TAM's all have extensive experience of service delivery and management including successful transition and transformation of services in the UK Public Sector. We assign TAM's to clients based on individual client requirements and specialisations but each has experience accross a broad spectrum of technologies. All have held both client and supplier side roles and have extensive management and communication skills at all levels. The TAM is the clients primary escalation point of contact for all service issues, with a escalation route to our Client Director available, should this be required. ; Should a delivery improvement plan be required, responsibility for the client will be moved directly to our Client Director.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  Fundamental to our customer proposition is our commitment to help our clients reduce their carbon footprint and reliance on natural resources. The core of our business lies in identifying, recording, and reporting on energy and water usage to deepen our customers’ understanding of their utilities. This understanding leads to changed behaviours within businesses that reduces their impact on the environment as they strive for more sustainable solutions. We can provide every industry with a higher level of insight that will ultimately lead to a greener future, one in which we believe sustainability will be key.
• Covid-19 recovery:

  Covid-19 recovery

  The COVID-19 pandemic pushed employee health and well-being to the front of the Visionist business agenda. We looked to play a vital role in protecting our employees from the risk of infection by implementing stringent public health measures and supporting the need to work from home, pivoting our office structure to put employee health and well-being first. Throughout this time, we have taken additional measures in response to COVID-19, such as providing support directly to individual employees’ needs and concerns, ensuring that individuals have a safe space to raise any mental or physical health issues, and by catering to home office requirements. As we continue through the pandemic and its many phases, we remain malleable to the changes that come from putting our employees first.
• Tackling economic inequality:

  Tackling economic inequality

  Our solutions are designed to help everyone, and by doing so, we are empowering the idea that anyone can make a difference. Visionist, by its very nature, promotes a future of better opportunity and smarter choices. From the small business owner to the large corporate, from the local government department to the publicly-owned company, from the restaurant owner in England to the farmer in South Africa or South America. Visionist seeks to serve as much of the business community as we can. We believe that by working together globally, we have the best chance of creating a positive influence on the lives of everyone.
• Equal opportunity:

  Equal opportunity

  Visionist are committed to ensuring an inclusive workplace that embraces and promotes diversity. We understand the importance of empowering individuals and enabling everyone to reach their full potential. Successfully managing a diverse workforce means recognising every individual’s contribution. We respect and value the diversity of our people and know that it is a key factor in our ability to make a positive difference to those we work with, each and every day. We aim to provide differently abled employees with the opportunity to develop their career while preventing any negative impact on their health, career sustainability or self-sufficiency. At Visionist, we respect and accept, and we embrace ambiguity and diversity. We focus on supporting our people by taking action to remove unconscious bias and encouraging honesty in all areas of our business.
• Wellbeing:

  Wellbeing

  Visionist believes in the provision of good and safe work for all. We take a proactive approach to providing a workplace environment that enables healthier choices for employees, regardless of position and status. This is carried out by an extensive support system across our business, where employees truly respect and admire each other. Our employees know that a channel of safe communication is available should they have health issues, either now or in the future. This is delivered across the company's HR system in accordance with evidence-based guidance for best practice and achieves the best outcomes for our employees’ health improvement.

Pricing

• Price: £335 a person
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@visionist.com. Tell them what format you need. It will help if you say what assistive technology you use.