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  1. Digital Marketplace
  2. Lot 2: Cloud software
  3. WisePay
COMMUNITY BRANDS UK LIMITED

WisePay

WisePay is a secure online school/college payments service, allowing parents and guardians to make cashless payments to their school or college. WisePay is the complete package for school income management, bookings and parental communication. Facilitating sports, trips and club bookings for schools and colleges.

Features

  • Aggregated data from multiple schools and multiple data sources
  • Dashboards covering demographics, public examinations, internal assessment, operations, finance etc.
  • Benchmarking and contextualisation using public data
  • Intuitive data visualisation
  • Easy, cloud-based access to school data
  • Works across a range of MIS and other partner systems
  • Available on any device

Benefits

  • Data can come from a range of partners
  • Consistent view of data, regardless of the source system
  • All key performance measures are included, no additional solutions needed
  • Data extracted regularly and automatically
  • Supporting school improvement by sharing good practice
  • Can access data from anywhere on any device

Pricing

£400 a licence a year

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jagrajj.atwal@communitybrands.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

9 3 6 8 3 7 4 6 3 5 8 7 4 8 5

Contact

COMMUNITY BRANDS UK LIMITED Jagrajj Atwal
Telephone: 0208 506 6100
Email: jagrajj.atwal@communitybrands.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
None known
System requirements
Supported browser required

User support

Email or online ticketing support
Email or online ticketing
Support response times
Initial response usually within one hour during normal UK business hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Full support is included in the costs. A dedicated account manager is provided who can escalate any issues as required.
Support available to third parties
No

Onboarding and offboarding

Getting started
Support and training is built into the implementation plan for each customer
Service documentation
Yes
Documentation formats
  • HTML
  • Other
Other documentation formats
Full online help 'microsite'
End-of-contract data extraction
Data is made available to customers at the end of the service contract
End-of-contract process
Customer data is made available to the customer prior to their licence being deactivated at no additional cost

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Full access on all devices. Optional mobile app available
Service interface
No
User support accessibility
WCAG 2.1 A
API
No
Customisation available
No

Scaling

Independence of resources
Service is provided via Amazon Web Services with full elastic cloud functionality enabling peaks of usage to be handled smoothly

Analytics

Service usage metrics
Yes
Metrics types
Number of active users
Reports accessed
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Other
Other data at rest protection approach
• Encryption of all physical media
• Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users can extract their data at any time during live service into a number of formats
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • SQL
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.99% under AWS
No refunds in place
Approach to resilience
We use AWS Dublin data centres with their associated resilience and elastic cloud services. Further information on the AWS resilience can be found on their website.
Outage reporting
Email alerts are sent to affected customers

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Admin user roles are set by the customer who can access additional data and set up users. We nominate specific customer contacts for support access whom we accept cases from.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
Original certification gained in August 2018
What the ISO/IEC 27001 doesn’t cover
Assembly processes and services
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • Our DPO holds formal GDPR certification
  • ISO 27001

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We have a full Information Security Management System in line with our ISO 27001 certification. We are externally audited annually to ensure our policies and processes are robust and continue to meet the ISO 27001 standards.
Our CEO and Senior Management Team fully endorse the security policies and processes and ensure that all staff receive regular and relevant training around these and their overall data protection responsibilities.
Staff contracts and handbooks reinforce the policies and disciplinary procedures are in place for any breaches of these

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All service components are tracked throughout their lifetime and monitored for any issues by senior technical staff. Whenever changes are required these are dealt through change management processes and are documented, tested and approved before being posted to the live environment. All configuration and code changes are tested in our staging environment prior to go-live
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We perform regular monitoring and assessment of potential vulnerabilities to ensure swift identification of potential issues to allow for speedy resolutions. Regular penetration and internal testing is undertaken across all services.
Patches are deployed in line with guidance and are kept up to date at all times.
We subscribe to a wide range of data sources in order to ensure we are kept informed of potential threats and can implement appropriate security measures around these.
Protective monitoring type
Undisclosed
Protective monitoring approach
Any identified potential compromise is treated as the highest priority and if necessary services are disrupted to protect customer data until full investigation is made. In our ISO 27001 logs we record both confirmed incidents and also investigated incidents that were identified to be false alarms.
Incident management type
Supplier-defined controls
Incident management approach
We have predefined processes for common information security events including data security queries from customers and actions resulting from customer misconfiguration of information in our software. Users report incidents via our service desk and where incidents are determined to be valid then a report is logged on our incident management log. Any actions taken, whether resulting in a confirmation of an issue or not, are reported back to the customer and we review processes after any incident to ensure we can guard against or manage the risk moving forwards.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Equal opportunity

Equal opportunity

Community Brands UK (WisePay) are an equal opportunity employer, committed to being a successful, caring and welcoming place for all employees. We want to create a supportive and inclusive environment where our employees can reach their full potential, without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued. The policy aims to achieve equality by removing any potential discrimination in the way that our employees are treated by fellow employees or Community Brands, including:

•people with disabilities
•people of different sexual orientations
•transgendered and transsexual people
•people of different races
•people on the grounds of their sex
•those of faith and of no faith
•in relation to their age
•in relation to their social class or medical condition
•people who work part-time
•those who are married or in a civil partnership
•women who are pregnant, have recently given birth or are breastfeeding.

Discrimination can be either direct or indirect discrimination. Some of the above are protected characteristics under the Equality Act 2010 and discrimination is prohibited, unless there is a legal exception under the Equality Act.

Victimisation:

This is not the same as the common meaning of victimisation but is specifically regarding treating someone less favourably because they have complained about or given information about discrimination or harassment, either regarding themselves or someone else.

Pricing

Price
£400 a licence a year
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jagrajj.atwal@communitybrands.com. Tell them what format you need. It will help if you say what assistive technology you use.