WisePay
WisePay is a secure online school/college payments service, allowing parents and guardians to make cashless payments to their school or college. WisePay is the complete package for school income management, bookings and parental communication. Facilitating sports, trips and club bookings for schools and colleges.
Features
- Aggregated data from multiple schools and multiple data sources
- Dashboards covering demographics, public examinations, internal assessment, operations, finance etc.
- Benchmarking and contextualisation using public data
- Intuitive data visualisation
- Easy, cloud-based access to school data
- Works across a range of MIS and other partner systems
- Available on any device
Benefits
- Data can come from a range of partners
- Consistent view of data, regardless of the source system
- All key performance measures are included, no additional solutions needed
- Data extracted regularly and automatically
- Supporting school improvement by sharing good practice
- Can access data from anywhere on any device
Pricing
£400 a licence a year
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
9 3 6 8 3 7 4 6 3 5 8 7 4 8 5
Contact
COMMUNITY BRANDS UK LIMITED
Jagrajj Atwal
Telephone: 0208 506 6100
Email: jagrajj.atwal@communitybrands.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- None known
- System requirements
- Supported browser required
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Initial response usually within one hour during normal UK business hours
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- Full support is included in the costs. A dedicated account manager is provided who can escalate any issues as required.
- Support available to third parties
- No
Onboarding and offboarding
- Getting started
- Support and training is built into the implementation plan for each customer
- Service documentation
- Yes
- Documentation formats
-
- HTML
- Other
- Other documentation formats
- Full online help 'microsite'
- End-of-contract data extraction
- Data is made available to customers at the end of the service contract
- End-of-contract process
- Customer data is made available to the customer prior to their licence being deactivated at no additional cost
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Chrome
- Safari
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Full access on all devices. Optional mobile app available
- Service interface
- No
- User support accessibility
- WCAG 2.1 A
- API
- No
- Customisation available
- No
Scaling
- Independence of resources
- Service is provided via Amazon Web Services with full elastic cloud functionality enabling peaks of usage to be handled smoothly
Analytics
- Service usage metrics
- Yes
- Metrics types
-
Number of active users
Reports accessed - Reporting types
- Real-time dashboards
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- European Economic Area (EEA)
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with another standard
- Other
- Other data at rest protection approach
-
• Encryption of all physical media
• Scale, obfuscating techniques, or data storage sharding - Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Users can extract their data at any time during live service into a number of formats
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- XML
- SQL
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
-
99.99% under AWS
No refunds in place - Approach to resilience
- We use AWS Dublin data centres with their associated resilience and elastic cloud services. Further information on the AWS resilience can be found on their website.
- Outage reporting
- Email alerts are sent to affected customers
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Admin user roles are set by the customer who can access additional data and set up users. We nominate specific customer contacts for support access whom we accept cases from.
- Access restriction testing frequency
- At least once a year
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- Original certification gained in August 2018
- What the ISO/IEC 27001 doesn’t cover
- Assembly processes and services
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
-
- Our DPO holds formal GDPR certification
- ISO 27001
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
We have a full Information Security Management System in line with our ISO 27001 certification. We are externally audited annually to ensure our policies and processes are robust and continue to meet the ISO 27001 standards.
Our CEO and Senior Management Team fully endorse the security policies and processes and ensure that all staff receive regular and relevant training around these and their overall data protection responsibilities.
Staff contracts and handbooks reinforce the policies and disciplinary procedures are in place for any breaches of these
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- All service components are tracked throughout their lifetime and monitored for any issues by senior technical staff. Whenever changes are required these are dealt through change management processes and are documented, tested and approved before being posted to the live environment. All configuration and code changes are tested in our staging environment prior to go-live
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
We perform regular monitoring and assessment of potential vulnerabilities to ensure swift identification of potential issues to allow for speedy resolutions. Regular penetration and internal testing is undertaken across all services.
Patches are deployed in line with guidance and are kept up to date at all times.
We subscribe to a wide range of data sources in order to ensure we are kept informed of potential threats and can implement appropriate security measures around these. - Protective monitoring type
- Undisclosed
- Protective monitoring approach
- Any identified potential compromise is treated as the highest priority and if necessary services are disrupted to protect customer data until full investigation is made. In our ISO 27001 logs we record both confirmed incidents and also investigated incidents that were identified to be false alarms.
- Incident management type
- Supplier-defined controls
- Incident management approach
- We have predefined processes for common information security events including data security queries from customers and actions resulting from customer misconfiguration of information in our software. Users report incidents via our service desk and where incidents are determined to be valid then a report is logged on our incident management log. Any actions taken, whether resulting in a confirmation of an issue or not, are reported back to the customer and we review processes after any incident to ensure we can guard against or manage the risk moving forwards.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Equal opportunity
-
Equal opportunity
Community Brands UK (WisePay) are an equal opportunity employer, committed to being a successful, caring and welcoming place for all employees. We want to create a supportive and inclusive environment where our employees can reach their full potential, without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued. The policy aims to achieve equality by removing any potential discrimination in the way that our employees are treated by fellow employees or Community Brands, including:
•people with disabilities
•people of different sexual orientations
•transgendered and transsexual people
•people of different races
•people on the grounds of their sex
•those of faith and of no faith
•in relation to their age
•in relation to their social class or medical condition
•people who work part-time
•those who are married or in a civil partnership
•women who are pregnant, have recently given birth or are breastfeeding.
Discrimination can be either direct or indirect discrimination. Some of the above are protected characteristics under the Equality Act 2010 and discrimination is prohibited, unless there is a legal exception under the Equality Act.
Victimisation:
This is not the same as the common meaning of victimisation but is specifically regarding treating someone less favourably because they have complained about or given information about discrimination or harassment, either regarding themselves or someone else.
Pricing
- Price
- £400 a licence a year
- Discount for educational organisations
- Yes
- Free trial available
- No