Zoho Corporation Limited

Zoho Writer: Write, edit, and collaborate on your documents

Zoho Writer is an online word processor that allows you to create, edit, and collaborate on documents, plus publish them to multiple platforms, all from one place. Key features are document editing, formatting and document design tools, sharing and real-time collaboration, automated document generation, AI-driven writing assistant, and offline access

Features

• Create, edit, and format content across devices with distraction-free editor
• Real-time sharing, collaboration, comments, and change tracking for seamless teamwork
• Craft documents with cover pages, layouts, and importable designs
• Multi-stage review, approval and workflows for documents
• Enhance content with spelling, grammar suggestions, and pre-built prompts
• Generate personalized business documents in bulk and configure post-merge options
• Collect business data efficiently by turning PDFs into interactive forms
• Collect e-signatures in business documents with your preferred signing method
• Access documents offline; changes sync when reconnecting to the internet

Benefits

• Effortlessly create, edit, format online documents tailored to business needs
• Craft informative, engaging documents leveraging collective team knowledge and expertise
• Design professional documents effortlessly with built-in style sets and themes.
• Streamline document review with multi-stage workflows for collaborative finalization
• Receive multilingual writing suggestions and create diverse content effortlessly.
• Generate business letters, emails in bulk; distribute or archive efficiently.
• Easily convert paper forms to interactive PDFs, collect business data.
• Speed up document creation, review, signing of NDAs, contracts efficiently.
• Assess workplace sentiment, satisfaction via eNPS, annual surveys efficiently.
• Gain insights on HR metrics, inform business decisions effectively.

£0 a licence a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at zohouk-gcloud@eu.zohocorp.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

937116514021111

Contact

Sreyas Benjamin
+44 2038072092
zohouk-gcloud@eu.zohocorp.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Only cloud-based deployment and no support for an on-premise setting
• System requirements:
  • Latest version of Chrome, Firefox, Safari, Microsoft Edge
  • Cookies and JavaScript are turned on for browser
  • IOS
  • Android
  • Windows
  • Linux
  • MAC

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 8 hours response time. Resolution time may vary. ; Support Availability is 24*7 (Mon - Sun)
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Our web chat is accessible right from our home page. Users can chat regarding any support requirements or any queries they have regarding the service. ; Our support team is available 24*7 via chat, email, or call. ; ; For ease of access; a) No time based responses required for web chat.; b) Supports 200% of zoom without loss of content and functionality in our web page.
• Web chat accessibility testing: We are currently assessing and in the progress of making our product compliant to Accessibility standard WCAG 2.1 AA . In this journey, we are yet to do the testing with the actual users of assistive technology. It will be done when the product becomes compliant to WCAG standard.
• Onsite support: No
• Support levels: We have only basic level of support and the maximum SLA for response is 48 hours. We don't provide a technical account manager or cloud support engineer
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: For all users, onboarding assistance can be availed by contacting our support team. We also have knowledge base articles and videos online for assistance. We also conduct monthly webinars which users can attend to gain insights into the product
• Service documentation: Yes
• Documentation formats:
  • HTML
  • Other
• Other documentation formats: Doc
• End-of-contract data extraction: To export their data, user can use native export tool from within the application, or use the data export APIs,. Zoho Writer adheres with GDPR; Users can exercise their "Right to Export" and "Right to Delete" even after the termination of their contract by sending data subject requests (DSR).
• End-of-contract process: If there is no activity in the user's Zoho Writer account for over 120 to 365 days, we will delete it along with all the data. Users cannot export their data after this.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Web app responds seamlessly on mobile browsers. It is developed with mobile-first designs and is responsive on different form-factors. This includes all features with advanced configurations, customization options, and deeper integration with other Zoho and third party applications. For extensive work, complex tasks, and full access to features, the web app is preferred. However, for an enhanced, mobile-optimized experience, users can download the Zoho Writer mobile app; ; Mobile App is designed for on-the-go access. It might have a simplified interface and fewer features compared to the web app which may be useful to create and edit content
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Zoho Writer offers a clean simple space to create content and add various elements to it such as images and tables. The user interface provides design and page setup options, and the ability to add various fields to the document. The user interface also provides options to create and convert documents to automation templates to automate business processes.
• Accessibility standards: None or don’t know
• Description of accessibility: Zoho Writer can be accessed via cloud and mobile application. Our default colour scheme ensures optimal contrast between text and background, assisting users with low vision or colour blindness. We use fonts which enhances readability, supporting users with visual impairments or reading challenges. Keyboard navigation enhances accessibility, particularly for users with mobility impairments. Incorporating WCAG standards is part of our roadmap.
• Accessibility testing: We are currently assessing and in the progress of making our product compliant to Accessibility standard WCAG 2.1 AA . In this journey, we are yet to do the testing with the actual users of assistive technology. It will be done when the product becomes compliant to WCAG standard.
• API: Yes
• What users can and can't do using the API: Zoho Writer APIs facilitate the integration with other Zoho applications and third-party apps. These APIs enable you to programmatically fetch and edit data in Zoho Writer. All the APIs follow HTTP rules and error codes. Users can track API usage and receive notifications when the consumption reaches a set limit. For updates about changes in Zoho Writer APIs, please follow Zoho writer help pages available online.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Zoho Writer infrastructure scales horizontally and vertically to meets increasing demands by adding more servers or resources. Load balancing techniques are in place to evenly distribute incoming requests across multiple servers. Stability in performance is achieved through continuous monitoring of real time metrics such as response times, server load, and error rates. For flexible fault tolerance, redundant components and failover mechanisms are used to ensure high availability. In the event of a failure or outage, redundant systems seamlessly take over, minimising downtime and ensuring uninterrupted service for our users.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: To export their data, users can use native export tool from within the application, or use the data export APIs
• Data export formats: Other
• Other data export formats:
  • DOCX
  • ODT
  • PDF
  • RTF
  • TXT
  • EPUB
  • ZIP
• Data import formats: Other
• Other data import formats:
  • DOC
  • DOCX
  • DOT
  • DOTM
  • DOTX
  • RTF
  • ODT
  • TXT
  • TEX
  • PDF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: Network traffic is encrypted when it traverses over the public network and when replicating to the DR data centre. The complete Datacenter stack is under our control. We use firewalls to prevent our network from unauthorised access. Our systems are segmented into separate networks to protect sensitive data from unauthorised access.

Availability and resilience

• Guaranteed availability: Our monthly service uptime is 99.9%. The live service availability status can be seen online. Upon customer request, Zoho will, as per the terms and conditions of its Service level agreement, provide service credits. A copy of Zoho SLA can be shared upon request.
• Approach to resilience: Application data is stored on resilient storage that is replicated across data centres. Data in the primary DC is replicated in the secondary in near real time. In case of failure of the primary DC, secondary DC takes over and the operations are carried on smoothly with minimal or no loss of time. Both the centres are equipped with multiple ISPs. We have power back-up, temperature control systems and fire-prevention systems as physical measures to ensure business continuity. These measures help us achieve resilience. In addition to the redundancy of data, we have a business continuity plan for our major operations such as support and infrastructure management.
• Outage reporting: Planned Outages & Maintenance:; The planned outages would be announced/informed to the customers through several channels, blog post in community forum, business emails, banners in respective services.; ; Generally, annual maintenance activities would be planned during non-business hours to avoid impact to the services.; ; Unplanned Outages:; Major unplanned outages will be posted in social media forums & also will be informed to customers through emails. Customers can always refer to the following link on the health status of each service & update on outages.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: We employ technical access controls and internal policies to prohibit employees from arbitrarily accessing user data. We adhere to the principles of least privilege and role-based permissions to minimize the risk of data exposure.; ; Access to production environments is maintained by a central directory and authenticated using a combination of strong passwords, two-factor authentication, and passphrase-protected SSH keys. Furthermore, we facilitate such access through a separate network with stricter rules and hardened devices. Additionally, we log all the operations and audit them periodically.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI (British Standards Institution)
• ISO/IEC 27001 accreditation date: 22/08/2022
• What the ISO/IEC 27001 doesn’t cover: Zoho has earned ISO/IEC 27001:2013 certification for Applications, Systems, People, Technology, and Processes
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 28/06/2021
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Not Applicable
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO/IEC 27701

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 27701 , ISO 27017 , ISO 27018 , SOC Type II + HIPAA
• Information security policies and processes: Zoho shall maintain an information security program in accordance with the international standard ISO 27001, which includes technical and organisational security measures, physical measures, as well as policies and procedures to protect customer data processed by Zoho against accidental loss, destruction, or alteration, unauthorised disclosure or access, or unlawful destruction. Zoho maintains documented information security and data privacy policies and requirements, and periodically communicates them to employees responsible for various controls. The policies are reviewed annually to keep them up-to-date. This policy is verified during our third-party audits such as ISO and SOC.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: We have Change Management procedures in place that include, but are not limited to, all changes to the Organisation, Applications, Systems, People, Technology, and Processes, as well as information processing facilities that affect information security/privacy. For every change, the security impact is analysed. We maintain audit logs as evidence for all changes. Fall-back procedures, including procedures and responsibilities for aborting and recovering from unsuccessful changes and unforeseen events, are documented and communicated. Zoho shall notify the customer of any changes that may affect the customer adversely.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We have a dedicated vulnerability management process that actively scans for security threats using a combination of certified third-party scanning tools and in-house tools, along with automated and manual penetration testing efforts. Our security team actively reviews inbound security reports and monitors public mailing lists, blog posts, and wikis to spot security incidents that affect the company’s infrastructure.; ; Once we identify a vulnerability requiring remediation, it is logged, prioritised according to severity, and assigned to an owner. We identify the associated risks and track the vulnerability until it is closed by either patching the vulnerable systems or applying relevant controls.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We monitor and analyse information gathered from services, internal traffic in our network, and usage of devices and terminals. We record this information in the form of event logs, audit logs, fault logs, administrator logs, and operator logs. These logs are automatically monitored and analysed to a reasonable extent to help us identify anomalies, such as unusual activity in employees’ accounts or attempts to access customer data. We store these logs on a secure server isolated from full system access to manage access control centrally and ensure availability.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Our incident management team notifies you of the relevant incidents and actions needed. We track and close the incidents with corrective actions. Whenever applicable, we will provide you with necessary evidence in the form of application and audit logs regarding incidents. Furthermore, we implement controls to prevent the recurrence of similar situations.; ; We respond to the security or privacy incidents you report to us through incidents@zohocorp.com with high priority. For general incidents, we will notify users through our blogs, forums, and social media. For incidents specific to an individual user or organisation, we will notify the concerned party through email.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  The energy supply for the Zoho UK’s workspace at Bletchley is derived from renewable sources, accounting for 21% of total power consumption. LED retrofits have been implemented to enhance energy efficiency throughout the building.; Designed with a focus on energy efficiency, data centres that support Zoho UK are powered by renewable energy. Further, these data centres are progressing towards integrating with a solar grid to reduce environmental impacts.; All purchased energy for the data centres is sourced from green energy providers. This enables us to minimise the carbon footprint associated with our operations.; The United Kingdom has committed to achieving carbon neutrality by 2050. Supporting this pledge, we have taken steps to monitor greenhouse gas (GHG) emissions from our operations and implement measures to mitigate them. We account for Scope 2 and Scope 3 emissions and exclude Scope 1 emissions as our work does not involve fuel combustion within operational boundaries.; We've switched completely to electric vehicles for movement within the campus.

  Covid-19 recovery

  During the COVD-19 pandemic, Zoho worked to minimize the impact of COVID on our customers, other business and our local community.; At the start of the pandemic, Zoho created and distributed a Secure Remote Access Toolkit to help organizations quickly adapt to and work securely during the pandemic. This toolkit was made free for the first 100 days.; To assist organizations impacted by the pandemic, Zoho offered free licenses of flagship products, and offered discounts and waivers on licenses on a case-by-case basis.; While most of our employees worked from home, we kept the kitchen at our Chennai headquarters running with a skeletal staff to provide food to underprivileged people in the local area, many of whom were impacted due to a loss of employment during the lockdown.; We converted one of our office buildings into a temporary COVID-19 ward to accommodate citizens who were required to quarantine.; We ran Covid vaccination camps to our employees, their dependents and the support staff who worked in Zoho.

  Tackling economic inequality

  Zoho has always aimed to tackle economic inequality and give back to the community. This is reflected in the following:; Coined by our CEO, transnational localism is the philosophy that underpins our staffing and office location plans. Instead of focusing on crowded urban centres, we've been opening spoke offices in smaller towns and villages. The goal is to improve local infrastructure, boost the economy of these smaller towns and villages, and provide more employment opportunity. ; As part of our philosophy of transnational localism, we believe in hiring locally for each spoke office. This helps promote local talent and bring high-paying jobs back to the villages and towns where we are based.

  Equal opportunity

  As part of our efforts to tackle inequality, Zoho Corporation Limited have made efforts to provide equal opportunities and tackle workforce inequality.; All roles at Zoho Corporation are open to all people irrespective of gender, sex, race, ability, or religion. We hire solely based on skill and have a diverse team.; We eschew discrimination on any grounds, including age, colour, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, and other unique characteristics that define our associates. Instead, we espouse, fairness, striving to ensure that a merit-based approach allows wage parity among associates with comparable experiences and responsibilities, irrespective of their gender.; Our campus has been designed to be accessible to all, including differently-abled colleagues. The layout design includes ramps and lifts in every building, allowing ease of mobility and access to all.; Apart from the usual shuttle facilities, special cab service covering a certain distance is given for women during their third trimester.

  Wellbeing

  Zoho Corporation Limited adheres to industry standards in remuneration, ensuring that compensation is equitable across genders. Recognising the diverse needs of our people, we provide essential support such as parental leave, aligning with our efforts to build an organisation that values and cares for every individual.; We have trained medical practitioners and a dedicated medical clinic available on all days of the week. Employees can freely avail their services.; The Hazard Identification & Risk Assessment (HIRA) Framework is followed rigorously at the premises.; We provide in-house counselling to our employees for free via our team of trained and qualified therapists. ; We organize free medical check-ups for our employees on an annual basis.; We organize regular blood donation camps in association with various blood banks.; We have open house sessions conducted by the CEO periodically where employees can raise any concerns.; Day Care facilities provided for employees kids; The compliance monitoring framework involves ongoing reviews and enhancements of occupational health programmes, guided by feedback, data analysis, and emerging best practices.

Pricing

• Price: £0 a licence a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Zoho Writer is available free of cost to users, however credits for document merge and fillable forms can be purchased at an additional cost
• Link to free trial: https://writer.zoho.eu/signup

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at zohouk-gcloud@eu.zohocorp.com. Tell them what format you need. It will help if you say what assistive technology you use.