Brookcourt Solutions

Intellego XT Monitoring Centre - SS8

SS8’s Intellego XT offers a comprehensive monitoring centre, advanced voice and data reconstruction capabilities, and seamless fusion, sorting, and analysis of various data types, including lawfully intercepted information, location data, and third-party data. Moreover, it features sophisticated geofencing, tracking, and alerting functionalities, providing real-time or historical location intelligence.

Features

• Hi2, Hi3 ingestion
• ETSI, NHIS & 3GPP standards supported
• Secure logs and Role based access control
• Real-time reporting
• Encryption
• Voice and data reconstruction
• iDossier records with include names, devices, address, etc.
• Grid-based analysis and charts

Benefits

• Automated de-provisioning with warnings
• Clear work flows
• Link charts

£10,000 a transaction

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@brookcourtsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

937252271090429

Contact

Phil Higgins
01737 886111
contact@brookcourtsolutions.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Details can be provided on Request.
• System requirements:
  • Linux compliant
  • K8s integration standard
  • COTS servers
  • COTS storage with NFS and CSI interfaces

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Responses are made in accordance with contracted requirements and timelines.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support levels are determined by the Services Level Agreement and Contract with end user.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: SS8 provides training in accordance with contractual requirements, including comprehensive product and services training and technical manuals.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: In accordance with contractual requirements.
• End-of-contract process: In accordance with contractual requirements.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: As a mission critical system, Intellego XT scales horizontally as long as resources are available.

Analytics

• Service usage metrics: Yes
• Metrics types: In accordance with contractual requirements.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: SS8

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: In accordance with contractual requirements.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • XML
  • PCAP

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: In accordance with contractual requirements, up to 99.999%
• Approach to resilience: Details on the resiliency of SS8 solutions will be made available upon request.
• Outage reporting: In the event of an outage, alerts are provided in accordance with contractual requirements and can include email, push notifications, and a dashboard.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Active Directory (AD) is widely used in enterprise environments for centralized management of network resources, user authentication, and security enforcement. It plays a crucial role in ensuring the efficiency, security, and reliability of Windows-based networks. SS8 Intellego XT already supports AD integration via OATH2 and OIDC for user authentication, authorization, access control, and management.
• Access restrictions in management interfaces and support channels: SS8 follows Red Hat Enterprise Linux 8 Security Hardening guidelines to harden the Red Hat Linux Operating System (OS) on all servers. This includes disabling unnecessary services, configuring secure protocols and ciphers, and implementing access control mechanisms.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Active Directory (AD) is widely used in enterprise environments for centralized management of network resources, user authentication, and security enforcement. It plays a crucial role in ensuring the efficiency, security, and reliability of Windows-based networks. SS8 Intellego XT already supports AD integration via OATH2 and OIDC for user authentication, authorization, access control, and management.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISO 27001:2022. Certified Assurance
• ISO/IEC 27001 accreditation date: 15/01/2024
• What the ISO/IEC 27001 doesn’t cover: The scope of the accreditation includes Information Security Management System supporting the design, development, marketing, sales, and service of SS8 products and solutions and is intended to maintain the security, safety and resilience of SS8's data, software against internal and external breaches and threats. Accreditation does not cover Manufacturing.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: SS8 has a documented Security Policy as part of its ISO 27001:2022 certification and we are audited to ensure compliance.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: SS8 has a documented configuration and change management process as part of its ISO 27001:2022 certification and we are audited to ensure compliance.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: SS8 has a documented vulnerability management process as part of its ISO 27001:2022 certification, which includes penetration testing and we are audited to ensure compliance.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: SS8 has a documented monitoring process as part of its ISO 27001:2022 certification which includes the use of monitoring tools for cyber security and we are audited to ensure compliance.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: SS8 has a documented incident management process and documentation paths as part of its ISO 27001:2022 certification and we are audited to ensure compliance.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  SS8 firmly believes in providing a work environment that offers equal opportunity for all. The opportunity for employment and advancement at SS8 remains equal for all persons without regard to race, colour, religion, sex, national origin, age, ancestry, physical or mental disability, medical condition, sexual orientation, marital status, veteran status, or any other basis prohibited by law.

Pricing

• Price: £10,000 a transaction
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@brookcourtsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.