TELANA LIMITED

Azure Cloud Services - Quantum Infrastructure

Telana act as in indirect reseller of Microsoft services via our agreement with Bytes. This allows you to access all of Microsofts Services, while we act as your partner negotiating terms, funding and discounts on your behalf.

Features

• Full access to the Microsoft Azure portfolio (IaaS, PaaS, SaaS)
• Commercial negotiation and optimisation
• Management of funding and discount opportunities
• Consolidated billing and simplified procurement
• Access to Telana's Azure expertise and wider service portfolio

Benefits

• Simplifies the procurement and financial management of your entire estate.
• Maximises your return on investment through cost optimisation
• Provides a strategic partnership that extends beyond transactional.
• Offers a single point of contact.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@telana.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

937317258480371

Contact

Andre Azevedo | Jen Holroyd | Sean McAndrew
+44 (0) 3452626747
accounts@telana.com

About your service

• Service categories:

  IaaS

  Quantum Infrastructure

  • Any Quantum Infrastructure

Service scope

• Service constraints: No
• System requirements: None
• Cloud deployment model: Public cloud

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Details of Telana's Azure Expert Managed Service Provision can be found under Lot 3: Cloud Support.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Details of Telana's Azure Expert Managed Service Provision can be found under Lot 3: Cloud Support.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Documentation, training, worked examples, best practices, are available to assist users with getting started on Azure.; ; https://learn.microsoft.com/en-us/training/azure/
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Microsoft's adoption of open APIs and open source technology allows users to move their data easily between cloud environments and prevent vendor lock-in.
• End-of-contract process: On the expiry or termination of the Agreement, after a recovery period of up to 30 days following such expiry or termination, Microsoft will delete the Customer-Deleted Data within a maximum period of 180 days, unless applicable legislation or legal process prevents it from doing so
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Using the web interface: The Azure Portal is a web-based, unified console that allows you to build, manage, and monitor everything from simple web apps to complex cloud deployments. It provides a graphical user interface (GUI) that acts as the primary management layer for the Azure ecosystem.
• Web interface accessibility standard: EN 301 549
• Web interface accessibility testing: Microsoft’s development process for Azure includes both automated compliance checks and real-world usability testing. Details of Microsoft's Inclusive Design Principals can be found here: https://inclusive.microsoft.design/#InclusiveDesignPrinciples
• API: Yes
• What users can and can't do using the API: The Azure Resource Manager (ARM) API allows for full lifecycle management of Azure services through standard HTTP requests.; ; How to Set Up Services; Users provision services by sending a PUT request to a specific resource URI.; ; How to Make Changes; ; Changes are managed using two primary methods:; ; PUT: Replaces the entire resource configuration with the new state provided in the request body.; ; PATCH: Performs an incremental update, modifying only the specific properties sent (e.g., updating tags or changing a VM's size) without affecting other settings.; ; Limitations; Throttling: To maintain platform stability, Azure enforces rate limits (e.g., 1,200 writes per hour per subscription/region). Exceeding these results in 429 Too Many Requests errors.; ; Asynchronous Operations: Many setup tasks (like creating a database) are not instantaneous. The API returns a 202 Accepted status, and users must poll a provided "Azure-AsyncOperation" header to track completion.; ; API Versioning: Every request must explicitly include an api-version parameter. Using outdated or missing versions will cause the request to fail or behave unexpectedly.
• API automation tools:
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
  • Other
• Other API automation tools:
  • Packer
  • Kubernetes
  • Spinnaker
  • Pivotal
  • Jenkins
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
  • Other
• Using the command line interface: The CLI can be used to access products and services on Azure from the command-line. You can run these tools interactively or in your automated scripts.; https://learn.microsoft.com/en-us/cli/azure/?view=azure-cli-latest

Scaling

• Independence of resources: Azure runs on top of Microsoft's infrastructure which serves billions of users across many products and services, the integrity and scale of those services ensures that user demand is handled appropriately.; Customer data is logically segregated by domain to allow data to be produced for a single tenant only.; The authorization to provision additional processing capacity is obtained through budget approvals and; managed through internal SLAs as part of an effective resource economy.
• Usage notifications: No

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
• Reporting types:
  • API access
  • Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Backup and recovery

• What’s backed up:
  • Databases
  • Logs
  • Persistent disk snapshots
• Backup controls: This varies between services, users can control what backups are performed via the web interface, CLI or APIs.
• Datacentre setup:
  • Multiple datacentres with disaster recovery
  • Single datacentre with multiple copies
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery:
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team
• Backup and recovery: Yes
• RPO/RTO: Yes

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: SLAs are service specific:; https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services?lang=1
• Approach to resilience: Microsoft Azure operates a global network of data centers across more than 60 regions to reduce risks from geographical disruptions. The link below includes the locations of our global infrastructure, including regions and availability zones:; ; https://azure.microsoft.com/en-us/explore/global-infrastructure/geographies/; ; Microsoft does not depend on failover to other providers; it builds multi-layered redundancy and failover into its own global infrastructure through Availability Zones (unique physical locations within a region) and Region Pairs (geographically distant locations to protect against regional disasters).; ; Microsoft performs regular testing of its business continuity and disaster recovery (BCDR) plans to simulate catastrophic events that may disrupt operations. These processes are audited as part of Microsoft’s compliance with global standards. Detailed information on these controls can be found in the Azure CSA STAR Self-Assessment (CAIQ) available on the Microsoft Service Trust Portal:; ; https://servicetrust.microsoft.com/ViewPage/CSASTAR (Search for the latest "Azure CAIQ" in the document library).
• Outage reporting: For a global view of all Azure services across all regions, Microsoft maintains the public Azure Status page. This is used to communicate widespread incidents that affect large numbers of customers. Link: https://azure.status.microsoft/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Microsoft Entra ID and Azure Role-Based Access Control (RBAC) allow administrators to authorize who can take action on specific resources, providing centralized control and visibility across your entire cloud environment. For established enterprises with complex hierarchical structures, multiple business units, and hundreds of subscriptions, Azure provides a unified view of security policy via the Azure portal and Azure Policy, with integrated auditing through Azure Monitor to simplify compliance. Access policies are defined at various scopes—including Management Groups, Subscriptions, or Resource Groups—using granular built-in or custom roles for users, groups, and service principals.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Devices users manage the service through:
  • Dedicated device over multiple services or networks
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Less than 1 month
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: Azure provides a comprehensive list of global, industry, and regional compliance offerings. You can view the full repository and download audit reports at the Microsoft Service Trust Portal: https://servicetrust.microsoft.com/
• Information security policies and processes: Azure provides a comprehensive list of global, industry, and regional compliance offerings. You can view the full repository and download audit reports at the Microsoft Service Trust Portal: https://servicetrust.microsoft.com/

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Azure follows Safe Deployment Practices (SDP), rolling out updates through phased rings (from internal "canaries" to global regions) with automated health gates to minimize impact.; ; Development and production environments are strictly segregated. Developers use Just-In-Time (JIT) access and Role-Based Access Control (RBAC) to maintain security. All code undergoes mandatory peer reviews and multi-stage testing before merging.; ; Detailed change management and security controls are documented in SOC 2 Type II audit reports, which customers can access under NDA via the Microsoft Service Trust Portal.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: All details of Microsoft's vulnerability management processes can be found here: https://learn.microsoft.com/en-us/compliance/assurance/assurance-vulnerability-management
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Microsoft Azure’s security monitoring is centered on signals gathered from internal infrastructure traffic, administrative actions, and a vast global database of threat intelligence. At multiple layers of the global Azure network, traffic is inspected for anomalies.This analysis is integrated with extensive system-level logging to identify deviations from baseline behavior. Microsoft proactively ingests inbound security reports via the Microsoft Security Response Center (MSRC) and monitors public research, community forums, and emerging exploit databases. Automated analysis of over 78 trillion daily signals helps identify previously unknown (zero-day) threats, which are then escalated to Microsoft’s 24/7 Cyber Defense Operations Center.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We maintain a rigorous incident management process for security events that may impact the confidentiality, integrity, or availability of customer data or infrastructure. This process defines clear workstreams for notification, escalation, containment, and post-incident retrospectives. Microsoft’s security incident management program is aligned with the NIST SP 800-61 framework. Key personnel within the Cyber Defense Operations Center (CDOC) and Microsoft Security Response Center (MSRC) are specialists trained in digital forensics and the preservation of evidence, utilizing both Microsoft Sentinel and proprietary forensic automation tools. Incident response plans are regularly validated through tabletop exercises and Red Team simulations.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Hyper-V
• How shared infrastructure is kept separate: Azure uses a "multi-tenant" architecture, but ensures isolation through several layers of logical and physical controls:; ; Customer data is logically segregated within Microsoft Entra ID and Azure Resource Manager. Each customer's data and resources are tagged with a unique Subscription and Tenant ID.; ; Azure Virtual Networks ensure that a customer's private network traffic is isolated from other customers, even if they share the same physical cables and switches.; ; The Hyper-V hypervisor enforces memory and CPU separation. For customers with extreme regulatory requirements, Azure Dedicated Hosts provide physical server isolation where only your VMs run on a specific piece of hardware.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Microsoft is a long-standing participant in and signatory to the EU Code of Conduct for Data Centre Energy Efficiency (E3P), ensuring its facilities meet rigorous energy management standards. Microsoft’s approach to energy efficiency is centered on achieving a 'Carbon Negative' footprint by 2030. This is driven by high-efficiency power infrastructure, advanced cooling techniques (such as two-phase immersion cooling), and the use of AI to optimize Power Usage Effectiveness (PUE). Furthermore, Microsoft implements a 'Circular Centers' program to repurpose and recycle server hardware, significantly reducing electronic waste. Detailed information on Microsoft’s data center efficiency and its path to 100% renewable energy can be found at: https://datacenters.microsoft.com/sustainability.

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount

• Provide your minimum discount applicable to your baseline prices: 3%

Formula for calculating price of your services

• Formula for calculating price of your services:

  Which of the core deployment models you intend to offer

  Public Cloud

  Public Cloud - Formula for calculating price of your services

  ---

  Total Cost

  The Total Cost for a buyer's call off requirement in a Public Cloud Deployment

  =

  Baseline Pricing

  The buyer can find our pricing both by following the link in the service description documents, and by following the public web link below. Note that our pricing, as a reseller, is based on the vendors RRP, and as such we rely on the vendors service catalogs.

  Baseline Pricing - Web link

  https://telana.com/telana-limited-g-cloud-15

  -

  Minimum Discounting

  3%

  +

  Onboarding Activity

  Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process

  +

  Additional sources of cost

  The buyer may wish to procure additional managed or professional services from us, which is priced separately - but optional.

  -

  Additional sources of cost reduction

  Through our partnerships with the vendors we are able to help buyers secure funding and commitment based discounts

  ---

• Total Cost: The Total Cost for a buyer's call off requirement in a Public Cloud Deployment
• Baseline Pricing: The buyer can find our pricing both by following the link in the service description documents, and by following the public web link below. Note that our pricing, as a reseller, is based on the vendors RRP, and as such we rely on the vendors service catalogs.
• Baseline Pricing - Web link: https://telana.com/telana-limited-g-cloud-15
• Minimum Discounting: 3%
• Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
• Additional sources of cost: The buyer may wish to procure additional managed or professional services from us, which is priced separately - but optional.
• Additional sources of cost reduction: Through our partnerships with the vendors we are able to help buyers secure funding and commitment based discounts

Mandatory certifications

• Mandatory certifications:

  Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

  Reseller

  Cloud service suppliers you intend to resell with evidence

  Organisation 1

  Organisation name

  Google

  Website address/upload for organisation

  Website address

  Website address

  https://cloud.google.com/find-a-partner/partner/ancoris

  Organisation 2

  Organisation name

  Microsoft

  Website address/upload for organisation

  Website address

  Website address

  https://marketplace.microsoft.com/en-us/partners/ee1089e9-c06d-42ba-8a11-47b54b62e14d/overview

  ISO 9001 certification

  Provided

  ISO 27001 certification

  Provided

  ISO 20000-1 certification

  Provided

  Are you reliant on the Cloud Service Provider for some accreditations

  Yes

Cyber Essentials

• Do you have a Cyber Essentials Plus certificate?: Yes
• Cyber Essentials Plus certificate Number: 562101ec-7a27-46c7-973c-ce08307f31fc

Non-mandatory Standards and certifications

• ISO 28000:2022 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: Yes
• Any other security certifications:
  • Cyber Essentials
  • ISO27018

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@telana.com. Tell them what format you need. It will help if you say what assistive technology you use.