Prosense Technology trading as Talanos Cybersecurity

Cyber Security Operations Centre (SOC)

Improve your organisational security posture by introducing our managed SOC service which monitors your cloud and on-premise infrastructure, networks and end-users. Our skilled analysts are ready to detect and respond to incidents 24/7 from three continents and are supported by NCSC certified cybersecurity professionals to effectively manage any emerging risks.

Features

• Fully managed detection and response service staffed with accredited experts
• Dedicated UK team supported from 3 SOC locations, working 24/7/365
• Management of multiple security products: SentinelOne, AlienVault, Defender, Mimecast etc.
• Analyst driven User and Entity Behavioural Analytics (UEBA)
• Dark web monitoring and multiple threat intelligence feeds
• Customised Incident Response Playbooks incorporating NIST and MITRE ATT&CK framework
• Internal and external scanning of vulnerabilities, application and DNS configuration
• Embedded security engineering retainer to continuously integrate new sources
• Monthly service review, cyber security advisory and risk management meetings

Benefits

• Understand your organisations internal and external attack surface
• Effectively manage risk and identify key improvement areas
• Reduce the Time to Detect and Respond to cybersecurity incidents
• Identify environment misconfiguration and control deficiencies
• Increase visibility and identify potential insider anomalous or malicious behaviour
• Draw on expertise from UK based NCSC Certified Cybersecurity Professionals
• Free up and empower your organisation's internal IT team
• Access support for and achieve accreditations for your organisation

£2,400 to £10,350 an instance a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy@taloscs.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

937336589857462

Contact

Andrew Papastefanou
07947601897
andy@taloscs.com

Planning

• Planning service: Yes
• How the planning service works: A project manager and one of our principle consultants will arrange an initial risk assessment workshop to better understand the environment, stakeholders, data flows and areas of concern. Detailed requirements and dependencies are normally discussed during the risk assessment workshop but can be provided during the contracting phase so as to “shortcut” the process and deliver the service quicker in cases where the requirement and scope are clearly understood and documented. ; ; Outputs from this session would be used to fine tune a project rollout plan and design that would see the first functional implementation complete within two weeks - given that the design has been accepted and dependencies can be satisfied.; ; Our team can also setup additional sessions with your outsourced IT services provider / internal IT teams to socialise the project and discuss any technical requirements or dependencies. A dedicated project manager is assigned until the final milestone has been successfully signed off and the service enters full operational status.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: All engagements include free seats on formal training with the SIEM vendor which can be used towards certification - allowing your own IT staff to upskill as SOC analysts or security engineers. Our principle consultants also regularly provide security awareness training both directly and through trusted partners.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The service is fully managed and delivered from the cloud. In order to monitor hybrid environments that include both on-premise and cloud environments, sensors are deployed in these environments and in some cases, the cloud application calls the native APIs of the services to enable sensor-less monitoring. In all cases, our security engineering team are on hand to document the installation, setup and configuration processes for your internal IT team or outsourced IT services provider.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We pride ourselves on the various performance metrics we've developed that stakeholders can use to track and report on their environment risk and cybersecurity improvement over time. These are regularly discussed in monthly service review meetings where SLAs are monitored and reported on. Our dashboards are frequently used by CISOs in their presentations to the board to effectively communicate risk.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: The service is fully managed which means that all updates, patches, availability, extension and continuous improvement are included in the service fee - 24/7/365 incident alerting and SLA backed. Customers can pick a support region of their choice (typically the UK) as well as their SLAs and our service is managed accordingly. Our extensive experience in supporting large and small customers in our own managed environment enables us to provide advice and guidance to customer's regarding their own self-managed instances and services. In limited cases, we can also fully support and manage customer security monitoring instances on their behalf.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Every phone call to the emergency support hotline is answered within a 10 minute response SLA on a 24/7/365 basis.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: All Priority 1 (P1) incidents raised are responded to on a 24/7/365 basis regardless of the support package chosen. The Gold SLA is a 17/5 service for P2 – P5 incidents which are handled Monday to Friday: 01:00 – 18:00 (UK Local Time) including bank and religious holidays. The Platinum SLA upgrades the P2 - P5 incident response to a 24/7 service. A dedicated account manager is provided for the duration of the engagement with three tiers of security analyst and a security engineer at the team's disposal.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: Cyber Essentials Plus

Social Value

• Fighting climate change:

  Fighting climate change

  Our organisation has actively replaced all of our legacy paper based processes with digitised processes such as implementing eSignatures and digital marketing for brochures - this has also influenced the way that our customers and suppliers interact with us. We also incentivise people to work from home and avoid travelling by car where necessary by providing access to the Cycle to Work scheme. Where travel by car is unavoidable, we have leased fully electric company vehicles for our staff.

Pricing

• Price: £2,400 to £10,350 an instance a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy@taloscs.com. Tell them what format you need. It will help if you say what assistive technology you use.