STAIRCASE13 LIMITED

openOutcomes

openOutcomes is a patient-centric digital platform developed in partnership with NHS clinicians for recording PROMs & PREMs data for multiple clinical specialities.

Analysis of population level patient and procedure data allows clinicians to create dashboard visualisations and obtain insights into how care can be improved.

Features

• Automatically send links to the patient app via email/SMS
• Patients view PROMs/PREMs questionnaires in the patient app
• Record procedure data and PROMs/PREMs together within care pathways
• See visual representations of a patients recovery vs the average
• Live dashboard for managing the PROMs/PREMs workflow
• Support for multiple clinical specialities via a templating system
• Powerful reporting allows filtering by many parameters
• Tools for statistical analysis of data
• Export data for research purposes
• Easily integrate with your PAS and authentication service

Benefits

• Save time and resource by automating PROMs/PREMs processes
• Collect PROMs for a wider variety of specialities and procedures
• Discover insights into how care can be improved
• No more paper or spreadsheets
• Intuitive interface for both clinicians and administrative staff
• Assess clinicians performance
• Clinicians can show charts to patients for discussion in clinic

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@staircase13.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

937394670452925

Contact

Steve Wilkinson
01612830961
gcloud@staircase13.com

About the service

• Service categories:
  • Applications
    • Production and operations
      • Service industry and public sector operations
        • Healthcare
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: Accessed from PC/tablet/mobile device using browser

User support

• Email or online ticketing support: Yes
• Support response times: Response times will depend on the support contract and also on ticket priority as set by our customer. 1 hour response time is available.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide 2nd and 3rd line support 9am-5pm weekdays exc. bank holidays primarily via an online ticketing service. We offer telephone support at additional cost. Support costs vary depending on scale and level of service required. We follow ITIL Service Management processes and our service manager reports monthly to clients on support metrics.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide training for new clients along with a range of video help content.; ; We work with NHS trust IT staff to integrate authentication, communication and demographic services as required.; ; Additional onboarding services can be provided against the standard rate card.
• Service documentation: Yes
• Documentation formats: PDF
• Documentation accessibility standard: WCAG 2.2 A
• End-of-contract data extraction: Available via spreadsheet or database export.
• End-of-contract process: Data is available at no cost upon request via either spreadsheet or database export. Other migration and data processing services are available against the standard rate card.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The patient app is fully responsive working across a wide range of devices with different screen sizes. There is no functional difference between mobile and desktop.
• Service interface: No
• User support accessibility: WCAG 2.2 A
• API: Yes
• What users can and can't do using the API: Various API integrations are available including delegation of authentication/login, messaging, automation and realtime data export.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Custom text and branding can be added to both the patient app and the messages that are sent to patients. New questionnaires can easily be added by creating a new template.

Scaling

• Independence of resources: Servers are load balanced and appropriately sized for future expansion. Dedicated server resources are provided on a per client basis.; ; There are no shared data stores/hardware between clients.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide a real time dashboard for workflows within the application.; ; Clinicians can see basic reports via the dashboard and use filter options for more advanced reporting.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: A wide range of options for exporting data are available depending on the client use case. This includes spreadsheet export, database export and integration with tools such as ElasticStack to enable the creation of data visualisations, statistical analysis and input into AI tools.
• Data export formats:
  • CSV
  • Other
• Data import formats:
  • CSV
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: As per agreed SLAs.
• Approach to resilience: Using a UK-based hosting service provider with multiple physical locations, architected with hot standby services and automated failover between locations. Encrypted data at rest as standard.
• Outage reporting: Direct phone call to clients for high priority outages. Email alerts for planned maintenance. Details included in monthly service reports.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: The application has role based restrictions which are managed either internally or delegated to an external authentication provider such as ActiveDirectory when required.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: We run a quarterly security audit of our products and systems to mitigate potential security issues.; ; We monitor for higher priority security issues and typically deal with critical issues within 2 weeks.; ; Employees are expected to follow the security policies and processes defined on our intranet.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We have a comprehensive configuration management process comprising the branching, merging and reviewing of code changes with both manual unit testing and automated unit testing via a continuous integration environment.; ; All changes are managed and approved by the project steering committee and assessed for quality, security and clinical safety by trained experts. We provide a risk register with each release.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We have integrated software tools that monitor software components for vulnerabilities as code is built. Server stack software is upgraded regularly as part of our support and maintenance services. Urgent patches are typically deployed within 2 weeks while non-urgent security considerations are looked at as part of our quarterly security review. We receive information regarding threats from component vendors and by monitoring internet security bulletins.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We use intrusion detection tools that give live alerts. We typically respond to these incidents within a matter of hours.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: Yes
• Incident management approach: We utilise an ITIL compliant helpdesk to manage incidents through which users can raise issues. We have pre-defined processes for managing and resolving Helpdesk issues including customer communication and escalation.; ; A monthly service report is provided and reviewed along with a representative of the customer.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A free trial is available upon request using test patient data.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: Bc35a92f-00b1-429b-b7b2-7f941690c5d7
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@staircase13.com. Tell them what format you need. It will help if you say what assistive technology you use.