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  1. Digital Marketplace
  2. Lot 2: Cloud software
  3. Plinth
Time to Spare

Plinth

Plinth supports organisations who deliver programmes in partnership with other organisations, such as Holiday Activities and Food Programmes (HAF), Community Grant programmes, Short Breaks, Family Hubs, Youth Programmes and many others. Allowing, seamless real-time data sharing, gathering insights and meeting all reporting requirements

Features

  • Real time reporting
  • Volunteer recruitment and brokerage
  • Measure outcomes with standard surveys
  • Combine local data with public open data
  • Online booking platform
  • Customer and case management for VCS organisations
  • Quantitatively and qualitatively estimate social value
  • Grant management system
  • Referral network for voluntary and community services
  • Automated discounts

Benefits

  • Learn from monitoring reports
  • Calculate the social value of your VCS projects
  • Improve security of VCS data
  • Encourage collaboration between community organisations
  • Save time for VCS organisations doing monitoring and reporting
  • Encourage volunteering and participation
  • Increase access to community activities
  • Make referrals to VCS organisations
  • Increased volunteering
  • Greater insights into community services

Pricing

£400 to £1,250 a licence a month

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tom@plinth.org.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

9 3 7 5 6 6 6 2 2 6 6 1 4 4 2

Contact

Time to Spare Tom Neill
Telephone: 07411495842
Email: tom@plinth.org.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No
System requirements
  • Web Browser
  • Internet Access

User support

Email or online ticketing support
Email or online ticketing
Support response times
On weekdays, the median response time for a support inquiry using our live chat is 2 minutes.

Our support is not guaranteed at weekends.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
We use Intercom for our live chat, so rely on their testing for accessibility.
Onsite support
Yes, at extra cost
Support levels
As a small team, all our support is delivered by the core members of the team that wrote the software. We charge a daily rate for significant support requests, but will make small changes/bug fixes for free.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
For buyers, we provide an onboarding call with a member of our team and can do an in-person demonstration (pandemic-permitting).

We have user guides in the form of video tutorials hosted on YouTube.
Service documentation
Yes
Documentation formats
Other
Other documentation formats
Video
End-of-contract data extraction
This can be done on request in CSV or JSON format.
End-of-contract process
Data extraction in CSV or JSON format comes included. Anything else is an additional cost.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The reports and analytics cannot be accessed from the mobile service.
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
Yes
What users can and can't do using the API
They can use the API to access data on website visitors and locations of services.
API documentation
No
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Public bodies (the buyer) can customise the service by requesting custom dashboards, analysis and themes.

VCS organisations (third parties) can customise the data structure they use to collect their monitoring data. They can use standard impact surveys or they can create their own.

Scaling

Independence of resources
We view our service as having 2 potential scaling bottlenecks and we have taken steps to address each one.

1) Database access - we use a "global-scale" NoSQL cloud database that is very robust to heavy read and write loads.

2) Hosting - we use a multi-cloud serverless hosting service, so that our hosting will scale automatically to increased requests.

Analytics

Service usage metrics
Yes
Metrics types
Our core service is providing reports on the work of VCS organisations. As a result, we provide metrics on the number of people these organisations work with, the frequency of their interaction and a number of other characteristics.
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
Less than once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Some views or reports have a built-in CSV export.

For other specific details, an export can be requested using our live chat service.
Data export formats
  • CSV
  • Other
Other data export formats
JSON
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
None
Approach to resilience
Available on request.
Outage reporting
Email alerts.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
All our management interfaces are restricted at account level. They require access to be specifically granted to each new team member.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
Less than 1 month

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We take security very seriously and all members of our small team are very clear of the steps we need to take to ensure data is kept securely. We conduct regular internal audits of our data security.
Information security policies and processes
We maintain a detailed breach policy available on request and ensure that we are fully GDPR compliant.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We use Git and Github for our version control and to integrate with our build and deploy system. This enables us to test and preview each change before it's made publicly available and to monitor our dependencies for security vulnerabilities.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We deploy patches to our service as soon as we are able, usually within the day. We use Github's security vulnerability alerts to monitor our dependencies, and we proactively work internally to find security vulnerabilities in our software.
Protective monitoring type
Undisclosed
Protective monitoring approach
We respond as quickly as possible to any identified compromises.
Incident management type
Supplier-defined controls
Incident management approach
We maintain a version-controlled internal document of all incidents. For users affected by incidents, we send out an email alert within 48 hours of being made aware.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

None of our staff drive to work - we all cycle or take public transport
We write efficient code to minimise energy usage.
We volunteer to support tythe.org - an environmental charity and all full time staff of the company donate to it on a regular basis.
Covid-19 recovery

Covid-19 recovery

We are working with charities on the front line to support them to support individuals most at risk due to Covid and the related risks to that.
We supported businesses comply with track and trace regulations
Tackling economic inequality

Tackling economic inequality

We have taken on an apprentice software developer.
We provide work experience.
We work with many small charities to support them tackle economic inequality and to be more effective in their work.
Equal opportunity

Equal opportunity

We have an open hiring process that is based mainly on technical skills and not on interviews/cover letters, which are subject to bias.
We support people to grow whilst employed by the company.
Wellbeing

Wellbeing

All staff get unlimited holiday and are encouraged to take annual leave if they haven't.
We provide generous benefits such as free lunches and support where needed.

Pricing

Price
£400 to £1,250 a licence a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
We provide a free version with limited features, only including simple grant management software, a basic calendar and a referral network all showing information on up to 5 organisations.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tom@plinth.org.uk. Tell them what format you need. It will help if you say what assistive technology you use.