WM Reply

Power Platform Centre of Excellence

The Centre of Excellence provides the foundation of a central governance and application development hub that enables your organisation to empower citizen app development in a secure and managed delivery model that provides your employees a safe environment surrounded by guardrails and policies in place that ensures safety and governance

Features

• Automation: detecting app creation, DLP policy changes, new project configuration
• Automation: Automated export of environment access and security role ring
• Monitoring: CoE dashboard, environmental and platform level monitoring
• Configuration: Azure DevOps Pipeline, Rename/Create Production environments, apply DLP policies
• Process: Common Data Service Policy, Demand Management, New environment process
• Documentation: app and flows best practice, production configuration, user journeys
• Hybrid development teams
• Auditing and Governance
• Orphaned App and Flow archiving
• Application Lifecycle Management (ALM) - from conception to deployment

Benefits

• Organisational security and governance controls
• Manage organisational app development standards and consistency
• Improved development efficiency through theming and reusable templates
• Guidance, education and assistance to deliver complex applications
• Continuous Integration / Continuous Development by experienced team
• DLP Policies reduces risk of data breaches
• Reduces risk of unsupported and outdated solutions across the organisation
• Visibility on how and when apps and flows are created
• Increased compliance and adherence to organisational IT approved standards
• Demonstrable Return on Investment

£950 to £1,250 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at e.sobanjo@reply.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

937669338242300

Contact

Elijah Sobanjo
07775429639
e.sobanjo@reply.com

Planning

• Planning service: Yes
• How the planning service works: Once an organisation reaches the understanding that PowerApps are both useful in terms of empowering employees in their day to day tasks as well understanding that without proper control these applications could become an unmanaged sprawl of irrelevant apps, it is time to implement a Center of Excellence (CoE). WM Reply has a consultative approach to your organisational CoE needs taking into account your current state vs your desired vision.; ; Each organisation is at a different stage in their CoE lifecycle and WM Reply will tailor a CoE approach that takes into account the organisational vision, resource capacity as well as fiscal appetite. Some organisations prefer to outsource every aspect of CoE and governance to WM Reply. Some organisations prefer a hybrid approach where we embed a dedicated resource (or team of resources) that help deliver more complex applications as well as drive continuous knowledge sharing to the internal team.; ; Our team of CoE consultants will provide an in depth report of your current environment state, provide you with next steps recommendations and outline a roadmap for a successful CoE deployment as well as provide you with the Organisational Change Management options to help drive internal awareness and adoption.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Power Apps
  • Power Automate
  • Power BI
  • Power Virtual Agents
  • Model Driven Apps
  • Canvas Apps
  • Power Portals
  • SharePoint
  • Microsoft Power Platform Centre of Excellence

Training

• Training service provided: Yes
• How the training service works: Working hand-in-hand with your central team, we'll ensure they will be kept up to date with the ever changing world of PowerPlatform. This can be in the form of regular updates or remote training. Depending on your organisational needs we can embed a member of our team with yours on a weekly basis to work closely with your colleagues as and when required. Further training options can include App in a Day workshops as well as App in half a Day to cater for those members of staff whose time is difficult to secure for a full day.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Power Platform Centre of Excellence
  • Power Apps
  • Power Automate
  • Power BI
  • Power Virtual Agents
  • Model Driven Apps
  • Canvass Apps
  • Power Portals
  • SharePoint

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our approach can broadly be broken down into the following deliverables by installing and configuring the following modules in your Microsoft CoE.; Core Admin: Delivers an overview of the resources in your tenant. Learn about your makers, connectors, apps, and flows; DLP Editor: View how apps and flows in your tenant are impacted by DLP policies; Governance Archiving: Archive and Clean up apps and flows that have been identified as orphaned. ; Governance Auditing: Send emails and Teams adaptive cards to ask the business justification of identified apps and flows. Provide the governance and guidelines of app creation and environment provisioning.; Nurture: Share best practices and provide the tools necessary to grow an empowered and governed citizen development program with How to guides, Dedicated SharePoint site, Newsletters, Template catalogues and more.; Innovation Backlog: For anyone to share and vote on ideas, describe pain points and apps that need building.; Theming and Reusable templates: Tablet and Phone templates to start with including Component library and Theme Gallery.; Application Lifecycle Management: ALM provides the control necessary to manage the life cycle from conception to deployment through approved and staged workflow approvals to approve and deploy applications in accordance with your identified deployment methodology.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft PowerPlatform Centre of Excellence
  • Model Driven Apps
  • Canvas Apps
  • Power BI
  • Power Automate
  • Power Virtual Agents
  • Power Portals
  • SharePoint
  • PowerApps

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: During any project we have a quality assurance (QA) and testing stream in order to ensure the solution we develop and configure, is to a high enough standard and to the agreed quality. During the discovery and requirements gathering phase, our consultants ensure that any functionality and requirements are documented accordingly along with acceptance criteria and associated test scripts. This enables us to verify the deliverables meet the agreed criteria and we have dedicated testers on the project to ensure that these are tested and fed back in a cyclical manor, during the project.; Our preferred tool is the Azure Dev Ops (Visual Studio Online) platform and associated methodology, however we are flexible and adopt various client 3rd party software preferences in order to facilitate our QA processes, including JIRA.; Our testing and QA process usually includes the following core components:; - Acceptance Criteria; - Test cases/scripts; - Functional testing; - Automated tests (where feasible and applicable); - Exploratory testing; - Test suites and cycles; - Defect log; - Non-functional testing including performance testing (where feasible and applicable); - Test results and reporting; - Appropriate test environments including Dev/integration environment, UAT/Stage environment and Production/Live

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: At WM Reply we understand that different customers have different support needs. That's why we tailor our support services to offer the right solution for your organisation. Larger intranet customers using platforms with business critical services may prefer to choose our comprehensive 360 Support option. Our annual service includes a robust SLA, giving security and peace of mind whatever the issue. Or perhaps flexibility is key to your business. Our Support Pots can be offered to best suit your needs, to be used only as and when you decide; whether that should be for technical help, training or even that extra development.; ; 24/7 SUPPORT; With access to our support management portal, you can keep up to date on your requests 24/7. Your support partner will be available via phone, email or online ready to solve your issue, when you need them.; ; HIGHEST LEVEL EXPERIENCE; We provide support to some of the best known brands including Transport for London, Co-op, Vodafone and British American Tobacco. Offering you access to material experts and industry professionals to help you obtain the most from your Power Platform support offering.

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: WM Reply use Zendesk, which provides our clients with portal access to a ticket system to track, report and manage your incidents raised with us. This also applies SLAs to issues raised to enable both parties to keep track of issues and when they need to be resolved.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Support levels are customised per client and depend on the end solution provided and the requirements of the client. Costs are also based on the scope of each support agreement, SLAs in place and the solution provided.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  Reply is committed to managing its business activities while paying close attention to environmental issues in order to respect the legacy of future generations. As the world rapidly changes, inequality increases and the planet struggles, the need for pivoting priorities becomes even more evident. It is clear that we are in need of a shift guided by digital transformation and the green revolution. Those two domains are not new, but strong results can flourish by putting them together. Sustainability is a responsibility but also a unique opportunity for all of us. We are playing our part by considering environmental, social and governance concerns of sustainability.; ; ENVIRONMENTAL PROTECTION We implement new ways to reduce the footprint of our operations and generate long-term financial growth, while living up to environmental and social expectations. We seek a positive balance by reducing our energy needs, diminishing waste and also creating sustainable innovation.; ; ENERGY & EMISSIONS Reply is a consultancy firm and most of the services are delivered by employees directly at client premises. Environmental impact is limited to consumption of energy resources (for office heating and lighting) and to business travel activities.; ; 2030 -NET-ZERO REDUCING GREEN HOUSE GAS EMISSION Climate change and environmental sustainability present challenges and opportunities for everyone. At Reply, we believe the business community has a key role to play in driving change. And we’re determined to play our part. That’s why we made a commitment to reach Net-Zero GHG emissions by 2030.; ; ISO 14001 ENVIRONMENTAL MANAGEMENT SYSTEM The ISO 14001 Certification signifies Reply’s environmental efforts including programs to measure and manage aggregate environmental impact, and to engage employees in these efforts through training, local action teams and dedicates events.

  Equal opportunity

  DIVERSITY & INCLUSION; We work towards ensuring a diverse, inclusive and rewarding workplace. Our focus is on the group as well as the individuals and their empowerment with cutting-edge tools and continuous learning. Making everyone feel equally involved and supported results in great everyday experiences and fuels innovation.; ; EMPLOYEES FROM110 DIFFERENT COUNTRIES The management and optimisation of Reply’s human capital is achieved through integration and respect of equal opportunities and diversity. Our people represent essential bastions for idea and process innovation, and for addressing and managing market challenges in the best way.; ; THINKING AND WORKING GLOBALLY Reply unites more than 9,000 employees, all of whom bring various backgrounds, contrasting perspectives, and fresh ideas with them.; ; DIVERSITY IN OUR TEAMS Diversity strengthens our teams. Transparency, honesty, ethics and diversity allow us to discover unique ways of collaborating.; ; FOCUSED ON BUILDING INCLUSIVE WORKPLACES For us, equality is an evolving process, so we work hard to foster it in both the workplace and society at large. We’re taking steps for our people in the communities where we live and work to help create more opportunities and build a more inclusive and diverse future.; ; SOCIAL AND WORK INCLUSION We adopt policies consistent with the regulatory provisions for protected categories in all the countries we operate, promoting their social and work inclusion.; ; OPEN-DOOR MENTALITY Flat hierarchies, open doors, and open communication are important to us. We foster trust and encourage all to contribute ideas and spark discussions.

Pricing

• Price: £950 to £1,250 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at e.sobanjo@reply.com. Tell them what format you need. It will help if you say what assistive technology you use.