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Blinx Solutions (Blinx Healthcare)

PACO Connect

PACO Connect extends PACO GP functionalities to support healthcare delivery at scale, empowering Primary Care Networks, Federations, or ICBs to operate efficiently and distribute demand across resources. Cross-organizational appointment booking and consultations streamline patient journeys and enhance collaboration.

Features

  • Cross organisation analytics
  • Cross organisation Appointment booking
  • Cross organisation consultations
  • Gather patient info in Health Forms, auto codes medical record
  • Quick Forms (mobile consultation)
  • Cross Organisation Digital Front Door for patients to self serve
  • Cross Organisation Care Navigation for staff, right appt first time
  • no login Scheduler portal for patients
  • Web Chat and Video, all coded into patient record
  • Quick Send SMS (one off and batch messaging)

Benefits

  • Understand network capacity and demand
  • Language translation of patient communications
  • Automated patient coding to Electronic patient record
  • Patient Self booking links
  • Secure patient document transfer to patient
  • Automation of Long term Condition management
  • Cross organisation Appointment booking
  • Reduced manual efforts transfering patients to different systems
  • Improved data quality with Cross organisation coding
  • Increased patient engagement with broader availability of appointment

Pricing

£0.45 to £0.55 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.foster@blinxsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 3 7 8 2 4 5 2 4 1 9 9 4 6 1

Contact

Blinx Solutions (Blinx Healthcare) Paul Foster
Telephone: 07834352143
Email: paul.foster@blinxsolutions.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
PACO GP
Cloud deployment model
Private cloud
Service constraints
PACO Connect needs to have PACO GP enabled in the practices to support its full functionality.

No specific hardware contraints for the system to operate, Can utilise NHS single sign on. Maintenance schedules occur outside of core GP opening hours
System requirements
  • Google Chrome
  • Edge
  • Safari
  • Web Browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Blinx has defined SLA Tiers based on severity of issue. All tickets raised are responded to within 2 hours.

P1 Critical Incident

Within 2 working hours of response, otherwise bypass solution implemented within 12 hours of incident occurrence

P2 Major Incident

Within 6 working hours of response, otherwise bypass solution implemented within 24 working hours of incident occurrence

P3 Minor Incident

Within 2 working days of incident occurrence

P4 Service or Change Request

Dependent on required effort and mutually agreed with client

Weekend Response:
Response times may vary during weekends, certain critical incidents may necessitate expedited attention
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
During the deployment phase of PACO, we prioritise comprehensive support to ensure seamless integration and utilisation. Our support encompasses a variety of training models tailored to meet diverse needs. This includes Face-to-Face training sessions, Webinars for group learning, Self-Guided manuals for independent study, and concise video tutorials for quick reference. These resources are integral components of our initial contract costing, ensuring that clients are proficient in utilising the platform effectively from the outset. Furthermore, beyond the deployment phase, clients benefit from a dedicated customer account manager who addresses ongoing queries and facilitates smooth operations.

Cost Structure:
Our support services are structured to provide flexibility and scalability while remaining cost-effective. The initial support package, inclusive of training resources, is incorporated into the contract pricing. Additional support roles can be availed at a competitive daily rate, enabling clients to tailor their support levels according to their specific requirements.

Technical Account Manager or Cloud Support Engineer:
Every implementation of PACO is accompanied by the provision of essential support personnel. Clients are assured of the presence of a dedicated deployment manager and account manager throughout the implementation process and beyond. These professionals serve as primary points of contact for technical assistance and ongoing support.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
At PACO, we prioritize ensuring a seamless transition for users adopting our service. We provide comprehensive user onboarding support tailored to diverse needs. Our deployment planning includes a diagnostic survey to focus on core areas, maximising adoption and benefits delivery. Onsite training sessions, led by experienced trainers, offer collaborative learning environments where users can interact directly with the trainers and receive targeted instruction based on their roles and organisational priorities. Additionally, we offer online training options like webinars, virtual classrooms and self-paced modules for flexible remote learning. PACO also provides extensive user documentation, including manuals and video tutorials, facilitating effective platform utilisation. Beyond onboarding, we offer ongoing support through various channels to ensure continuous user assistance. This holistic approach empowers users to maximize proficiency and productivity with PACO.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
  • Other
Other documentation formats
  • Video
  • Live Streams
End-of-contract data extraction
Once the processing period has expired or in the event that the agreement is terminated, all Data, Personal and or Sensitive Personal data remains the property of the Customer (Data Controller) and shall be either returned or destroyed by the Blinx (Data Processor) as soon as possible. In accordance with the SaaS Contract, if the Data Controller requests a backup of the data with 10 days of the contract termination, Blinx will use reasonable commercial endeavours to deliver the backup within 30 days of receipt of such a written request, and thereafter will delete the data in a manner previously agreed with the Data Controller and to a standard recommended in the most current NHS Guidelines and Standards
End-of-contract process
When a customer requests the end of the contract Blinx (Data Processor) will request the termination of the connection to the data Transfer for IM1 (EMIS or TPP) to stop new data being received to Blinx for the customer. The Customer will go into their operating system and remove the API user set up to enable direct communication with the clinical system so Blinx cannot communicate.

Blinx will then remove all API user names and credentials and process the removal of all Data, Personal and or Sensitive Personal data from the Blinx systems if the Customer requests a backup of the data within 10 days of the contract termination, Blinx will use reasonable commercial endeavours to deliver the backup within 30 days of receipt of such a written request, and thereafter will delete the data in a manner previously agreed with the Data Controller and to a standard recommended in the most current NHS Guidelines and Standards.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
PACO has been designed and developed to ensure seamless functionality across a wide range of mobile devices, enabling users to access essential features and perform tasks conveniently from their smartphones or tablets.

Screen real estate on a mobile device is designed to take into consideration the limited screen size and prioritises key functionality rather than the full features available on Desktop. Navigation is optimised for touch devices on both desktop and mobile view.

Users of PACO can expect a unified and intuitive experience, empowering them to accomplish their tasks efficiently and effectively while on the go or at their workstation.
Service interface
Yes
User support accessibility
WCAG 2.1 AAA
Description of service interface
PACO is split into modules that enable users to navigate and user the product depending on their needs, We leverage userways Accessibility widgets to ensure ALL users can use the system easily and upon logging into the system users are presented with a menu page with Tiles for each core module and a menu option to navigate easily to the module they want to use. User Experience and UI has been a foundational part of the overall design and development process to ensure the system meets our users needs.
Accessibility standards
WCAG 2.1 AAA
Accessibility testing
Accessibility Commitment: At Blinx, we prioritise accessibility for all users, including those relying on assistive technologies and patients with Non English as their first language through Auto translated communications and interface.

User Testing Approach: We have conducted thorough testing with assistive technology users in simulated real-world scenarios through Primary Care Patient groups and analysis of results of campaigns we have sent to patients.

Inclusive Testing Environment: Users interact with the platform using their preferred assistive technologies, providing feedback on challenges and suggestions. this has led to the provision of the Userways widget functionality to align to all user facing elements of the application.

Evaluation Criteria: Testing adheres to accessibility standards like WCAG, focusing on screen reader compatibility, keyboard navigation, alternative text, and color contrast.

Iterative Improvement Process: Feedback drives iterative improvements, informing design enhancements and accessibility remediation efforts.

Conclusion:
By testing with assistive technology users and prioritising accessibility for our users and patients, Blinx ensures an inclusive digital environment where everyone can engage effectively with our platform.
API
No
Customisation available
Yes
Description of customisation
PACO can be configured to suit the work processes of any Primary Care organisation.

In User management customers can ensure that users have access to the functionality that they are eligible for and are only able to access those modules or sites.

In Analytics users can create and save their own searches and report structure in multiple formats including map views.

Patient communications can be tailored to practices needs and translated to the patients preferred language, they can also include unique fields that personalise communications, add media to make them more personal and engaging and include unique links that patients can action to book appointments or complete health forms.

In Health Forms the users can custom design forms that the patients complete that can automatically populate into the patients record as SNOMED coded information.

The users can also design care navigation pathways that can be internal for staff or directly patient facing with warnings, information and help scripts to make it easy for users/patients to use.

PACO's comprehensive customisation capabilities, organisations can tailor the platform to align with their specific workflows and requirements. PACO empowers users to optimise efficiency, enhance patient engagement, and deliver personalised care tailored to individual needs.

Scaling

Independence of resources
To ensure users aren't affected by the demand placed on our service by other users, we leverage modern AWS architecture coupled with live monitoring and automatic scalability of our infrastructure.

Our system continuously monitors resource utilisation and automatically scales resources up or down based on demand fluctuations. This dynamic scaling ensures that resources are allocated efficiently to meet current user requirements without compromising performance.

Additionally, we have alarms and alerts in place to trigger notifications when predefined thresholds are met, allowing our team to proactively address any potential issues before they impact users.

Analytics

Service usage metrics
Yes
Metrics types
Usage Activity: We track user logins, sessions, and active users over time to understand how frequently the platform is being accessed.

Message Volume: Clients can monitor the volume of messages being sent in each format (Email or SMS)

Performance Metrics: We offer performance metrics such as response times, uptime/downtime, and error rates to assess the platform's reliability and performance as requested by customer

Engagement Metrics: Clients can track patient engagement metrics such as appointment booked, Emails Opened, Health Forms returned and Digital Front Door services accessed
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
PACO has inbuilt export functionality to CSV for data extractions in the Analytics, Communications and Health Form modules
Data export formats
CSV
Data import formats
  • CSV
  • Other
Other data import formats
Direct IM1 Bulk Extracts

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
We guarantee a high level of availability for our service, backed by our Service Level Agreement (SLA). Our SLA typically ensures a minimum uptime percentage, such as 99.9%, over a defined period, usually measured on a monthly basis.

In the event that we fail to meet the guaranteed level of availability, we have provisions for user refunds or service credits as per the terms outlined in our SLA. These refunds or credits are typically proportional to the extent of the downtime experienced by the user.

Our SLA also includes details on the process for users to claim refunds or credits in case of downtime exceeding the agreed-upon threshold. This process is designed to be transparent, efficient, and user-friendly, ensuring that users are fairly compensated for any service interruptions beyond acceptable levels.

Overall, our SLA for availability demonstrates our commitment to providing a reliable and uninterrupted service to our users, with clear mechanisms in place to address any instances of downtime.
Approach to resilience
Our service is meticulously designed to be resilient, ensuring high availability and reliability for our users. We adhere to the government's cloud security principle of "Asset protection and resilience" to safeguard our infrastructure and data.

Our datacenter setup incorporates resilient architecture and industry best practices to mitigate potential risks and ensure continuous operation. This includes redundancy at multiple levels, such as network, storage, and compute resources, to minimise single points of failure. Additionally, we implement robust disaster recovery mechanisms and failover procedures to swiftly recover from unforeseen incidents and maintain uninterrupted service.

Furthermore, we employ advanced security measures and access controls to protect our assets and data against unauthorised access, ensuring compliance with regulatory requirements and industry standards.

While we value transparency, we prefer not to disclose specific details of our datacenter setup publicly. However, this information is available upon request to interested parties who require further insights into our resilience approach and datacenter architecture.

Overall, our resilient design and proactive measures demonstrate our commitment to providing a secure and reliable service that meets the highest standards of asset protection and resilience.
Outage reporting
Users can subscribe to email alerts to receive notifications directly in their inbox in the event of an outage or service disruption. These email alerts provide timely updates and actionable information to help users stay informed and take appropriate actions as necessary.

We are currently developing a service dashboard to incorporate real-time status updates regarding the availability and performance of our service. Users can access this dashboard to stay informed about any ongoing outages or disruptions.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
We enforce strict access controls using role-based permissions, multi-factor authentication, and network segmentation. Communication channels are encrypted with HTTPS/TLS. Audit logging monitors user activities, and regular security reviews validate controls.

We enforce MFA for accessing management interfaces and support channels, adding an extra layer of security beyond just passwords.
Users are required to provide additional authentication factors, such as a one-time passcode sent to their mobile device, to verify their identity before gaining access.

We segment our network to isolate management interfaces and support channels from the broader network environment, reducing the attack surface and limiting potential security breaches.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
NQA
ISO/IEC 27001 accreditation date
27th June 2022
What the ISO/IEC 27001 doesn’t cover
Custom application development and consultative services to support products not owned by Blinx Solutions
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We are ISO27001 certified and have an quarterly review process as part of our ISMS processes that includes internal and External reviews of our security policies and processes. We have a comprehensive Information security policy standards and conduct regular risk assessments to identify and mitigate any potential security threats and vulnerabilities across our systems infrastructure.

We enforce strict access control measures to ensure only authorised users have access to sensitive information and systems this includes user authentication and monthly access reviews.

All our employees have regular security awareness training so they understand their own responsibilities and accountabilities in maintaining our information security.

We conduct regular audits and assessments to ensure compliance with ISO 27001 standards and other relevant regulatory requirements. This includes internal audits, external audits by third-party assessors, and ongoing monitoring of security controls and processes.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
We handle change management through JIRA and is a full end to end process that includes assessment of potential impacts and ensures robust documentation and authorisation of change. Changes are submitted for review in the Change Board on a monthly basis and the board prioritises the changes based on impact and risk level from a security and clinical safety aspect.

Our technical configuration is maintained in a central Configuration management Database (CMDB) to track all components of our services, these services have a unique identifier and specifications and relationships are documented.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Security of our customers data is fundamental to our core business and we have continuous monitoring in place on all our services that is conducting continuous scans of our systems, networks, and applications to identify potential vulnerabilities and security weaknesses.

This software automatically generates alerts when new vulnerabilities are detected, enabling our security team to respond promptly and mitigate risks.

Vulnerabilities are prioritised based on severity, exploitability, and potential impact on our services. Our Patch management system, facilitates seamless deployment of patches to remediate identified vulnerabilities.

Exec Leadership reviews fortnightly on all identified vulnerabilities, remediation actions, and overall security position.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Our testing and security monitoring software ensure that we are able to identify potential compromises quickly and can respond accordingly. Continuous monitoring and code anomaly detection services monitor for any suspicious activities and trigger an automatic incident ticket.

When receiving an alert the security team promptly investigates the incident to determine scope, Severity and impact. This is assessed into the same SLA criteria as all support. We have clearly defined procedures to contain, mitigate and remediate effectively.

When incidents are raised we have a communication process to engage with relevant stakeholder internally and external and provide clear updates on progress.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
We have a pre-defined processes for incidents that are technical or clinical and these have separate process. Our clinical incident process follows the DCB0129 guidelines for clinical safety.

Users can report incidents through various channels, including:
Dedicated incident reporting channels such as email, phone, or an online portal to our customer support team, who are trained to triage and escalate incidents to the appropriate response teams. We also have automated monitoring systems that generate incidents.

Incident reports typically include details such as incident description, impact assessment, response actions taken, resolution timeline, and recommendations for preventing similar incidents in the future.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

At Blinx Solutions, we are committed to reducing our carbon footprint and mitigating the impacts of climate change. As a small enterprise with less than 20 staff, we recognise the importance of taking action to reduce our greenhouse gas emissions, particularly as remote working has become prevalent in our organisation. This carbon reduction plan outlines the steps we will take to achieve our carbon reduction goals.

Energy Efficiency
Conducting an annual energy audit to identify areas where we can reduce energy consumption and implementing the recommended measures.

Remote Working
As we proactively encourage working from home to reduce travel and carbon footprint, we will continue to prioritise remote working in our operations and provide staff with the necessary tools and resources to enable remote working, such as laptops, video conferencing software, and collaboration tools.

Staff Engagement
We recognise that staff engagement is key to the success of our carbon reduction plan. We encourage staff to suggest new ideas and initiatives to reduce our carbon footprint.

Encouraging Public Transport
As staff has access to public transport routes, we will encourage them to use it as their primary mode of transportation. We provide information to staff about public transport options, including routes, schedules, and fares.

Sustainable Campus
As we are on a shared campus, we will work with other businesses and organisations to create a more sustainable campus. We work with the campus management to improve the energy efficiency of shared facilities.

Water Efficiency
We will prioritise water efficiency in our operations by conducting a water audit to identify areas where we can reduce water consumption and implementing the recommended measures.

Waste Reduction
Conduct a waste audit to identify areas where we can reduce waste and implement the recommended measures. We also provide recycling bins for paper, plastics, and other recyclable materials.

Covid-19 recovery

All employees are encouraged to receive any eligible health vaccines that they are eligible for in accordance with health authority guidelines.

Remote work options and Hybrid working is available for employees who are not fully comfortable returning to the office.
Blinx Solutions will explore opportunities for remote work initiatives that benefit both employees and local communities.

Blinx Solutions will implement and maintain necessary office safety measures, prioritising the health and well-being of employees and the community.
Employees are encouraged to participate in community outreach programs related to COVID-19 safety.

Blinx Solutions provides paid time off for employees engaging in community service related to COVID-19 recovery efforts.

Non-essential business travel is discouraged. Virtual meetings and conferences are encouraged.

Employees are encouraged to take advantage of available mental health resources.

Blinx Solutions will provide mentoring, mock interviews, CV advice, and career guidance to employees to any employee affected due to Covid-19 impacts

Blinx Solutions will offer work placements, pre-employment courses, and paid/unpaid student placements or internships of 6 weeks or more.
Priority will be given to programs that contribute to community development and recovery.
Actively promote and recruit Apprentices and Graduates to build and develop a robust early talent program with Blinx with clear progression and career development opportunities.

We have a clear documented policy available on our Covid-19 recovery actions

Tackling economic inequality

Blinx are committed to providing various enablers to support tackling economic inequalities form or core of enabling improved access to healthcare to all residents through increasing preventative care, mental health support and chronic disease management. By improving these health outcomes we an support mitigating the financial burden of medical expenses and ensure people are better equipped to work, pursue education and training increasing overall productivity.

Our equal opportunity policies promote diversity , equity and inclusion in our workforce and we are driven to ensure we can support people for marginised groups to succeed and create a workforce where anyone can thrive.

We have a clear documented policy available on how we address tackling economic equality

Equal opportunity

We have a equal opportunities policy All employees, consultants, officers, contractors, agency and casual workers are covered by this policy which commits the company to being an equal opportunity employer. It does not form part of the contract you have with us but applies regardless of how long you have been with us.

All aspects of employment are covered by this policy. These include, but are not restricted to, the following:
(a) pay and conditions of employment
(b) training and continuing professional development
(c) recruitment processes
(d) promotion policies
(e) procedures for appraisals
(f) procedures for addressing grievances and disciplinary matters
(g) ending the employment contract
(h) providing outgoing employees with references
(i) how visitors are treated
(j) how clients and suppliers are treated
(k) how any other business contacts and associates are treated.

We will not tolerate discrimination or harassment and are fully committed to promoting equal opportunities in employment. Our staff and anyone applying for a job with the Company will receive fair and equal treatment.

We ensure full access to everyone applying for a vacancy, and decisions concerning transfers and internal promotions are made so far as possible using only objective criteria.

We will never victimise anyone who makes a legitimate complaint if they, or somebody else, is being harassed or discriminated against.

We have a clear documented policy available on Equal Opportunities

Wellbeing

We are committed to protecting the health, safety and wellbeing of our staff. We recognise the importance of identifying and tackling the causes of work-related stress. We also recognise that personal stress, while unrelated to the workplace, can adversely affect the wellbeing of staff at work.

Our approach to mental wellbeing in the workplace
• We will:
(a) Promote a culture of open communication by providing both formal and informal channels through which staff can raise concerns.
(b) Take account of stress and mental wellbeing when planning and allocating workloads. We will provide opportunities to discuss these through our appraisal [and one-to-one supervision] processes.
(c) Monitor working hours and overtime to ensure that staff are not overworking and monitor holidays to ensure that staff are using their entitlement.
(d) Ensure risk assessments include or specifically address work-related stress.
(e) Facilitate requests for flexible working where reasonably practicable [in accordance with our Flexible Working Policy].
(f) Ensure that in any workplace reorganisation our change management processes are designed to minimise uncertainty and stress.
(g) Implement policies and procedures to address factors that can cause or worsen stress in particular so that we can provide a workplace free from harassment, bullying and victimisation and address inappropriate behaviour through disciplinary action.
(h) Provide training to help all staff understand and recognise the causes of work-related stress and mental ill health, the impact of stress from factors in everyday life and the steps they can take to protect and enhance their own mental wellbeing and that of their colleagues.
(i) Provide support services for staff affected by or absent by reason of stress .

We have a clear documented policy available on stress and mental wellbeing at work

Pricing

Price
£0.45 to £0.55 a unit a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.foster@blinxsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.