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Box.com (UK) Ltd

Box Consulting

Box's cloud content management platform is intuitive to use and easy to implement. Many of our customers configure Box on their own. Organisations with complex structures, security, technical and compliance requirements want extra help when implementing Box. Box Consulting offers multiple levels of implementation service to get you up-and-running quickly.

Features

  • Implementation Approach, Strategy and Project Management
  • Box Admin Console Configuration Review and Admin Certification
  • Folder Structure Best Practices and Design Consultation
  • Custom Education, Change Management and User Adoption programmes and deliverables
  • Content Migration Planning, Best Practice Guidance and Execution
  • Electronic Signature & Workflow Implementation Expertise
  • Configuration of standard integrations with applications like SFDC & SSO
  • Setup for Box KeySafe, an enterprise key management solution
  • Technical architecture and assurance advisory when building applications using Box
  • Configuration of Box to meet governance, security and business needs

Benefits

  • Get organisations running Box successfully and quickly
  • Implement Box to meet complex structure and requirements
  • Effectively drive digital transformation initiatives with Box
  • Build and implement a cloud content management strategy
  • Successfully integrate Box with applications in a cloud framework
  • Advice on how to deploy successfully at speed and scale
  • Electronic Signature Implementation Guidance
  • Integration with enterprise tools such as SIEM, eDiscovery
  • Technical guidance, design and architecture consultation when building custom integrations
  • Content Workflow design and Implementation Guidance

Pricing

£2,000 a unit

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@box.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 3 7 8 2 8 2 9 9 0 3 1 0 8 1

Contact

Box.com (UK) Ltd Barnaby Newell
Telephone: +44(0)203 884 1068
Email: gcloud@box.com

Planning

Planning service
Yes
How the planning service works
Box will design a custom scoped, outcome driven engagement in order to meet your organisational objectives and project goals for Box. A customized scope of engagement often includes (but is not limited to): · Review Project Goals, Use Cases and Activities · Deployment of Box and associated tools · Technical integrations with other best-of-breed systems · Personalized Training · Change Management and Adoption activities · Technical Configuration and Best Practices · Onsite Analysis Workshop(s) · API, Technical & Box Platform Consulting · Planning (Project, Resource, Governance, Adoption, etc)
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Box cloud content management platform

Training

Training service provided
Yes
How the training service works
Box offers several self-service options for free, including: how-to videos, implementation best practice documents, training sessions, webinars, help portals and access to our support knowledgebase. Customers can obtain this information by going to community.box.com
Training is tied to specific services
Yes
Services the training service works with
Box Cloud Content Management Platform

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
There are a number of methods for migrating content to Box, ranging from customer-driven methods relying on FTP, API or third-party migration tools. At times the amount of content or the complexity of the migration exceeds what can be reasonably handled without migration expertise.

Box Content Migration Services (Box Shuttle) is designed to take that load off the Customer and let them get back to business.

With Box Shuttle, the Customer does not need to spend time or effort procuring a third-party migration tool or managing an on-going self-served migration.

Once the current user and/or permissions are mapped to a waterfall compliant structure, Box quickly migrates Customer content from the data source directly to Box on the Customer’s behalf. Box remotely manages the migration, monitors progress, and provides reports detailing the results of the migration.
Setup or migration service is for specific cloud services
Yes
List of supported services
Box cloud content management platform

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
Other
Other security services
Security Best Practices for secure content management within Box

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
Support is provided directly by Box Support personnel through standard and premier Box ticketing support channels. Box Consulting experts also support duriny any project implementation engagement.

Service scope

Service constraints
Box Consulting does not have any service constraints.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard Support is provided during local business hours Monday-Friday with no first-response SLA. First-response targets are provided and are as follows:
Level 1 - Urgent - within 4 business hours
Level 2 - High - within 8 business hours
Level 3 -Normal - within 1 business day
Premier and Platinum Support is provided 24 Hours/Day, 365 days/year with the following SLAs:
Level 1 - Urgent - within 1 hour
Level 2 - High - within 2 hours
Level 3 -Normal - within 2 hours
Level 4 - Low - Greater than 2 hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Box's accessibility site, a.box.com, is 508 and WCAG 2. 1 level AA compliant.
Support levels
At Box, we make sure you have the right offering to fit your specific needs. All of our customers - from personal users to our largest enterprise clients - can get the support of a product expert and our self-service Community site. For customers that have purchased a support offering, your Premier Services Lead will be involved during your implementation to make sure that you’re set up for success. Our dedicated team works closely with our product managers and engineers to quickly solve any problems, should they arise. We’ll ensure your experience is catered especially to you. For Platinum clients, your Technical Account Manager stays with you to monitor the health of your Box deployment. Additionally, they will have regular engagements to ensure helpdesk processes are optimised or if you are in need of technical assistance. Here’s what you can expect for Premier and Platinum Offerings: 1) 24/7 Dedicated phone line and Email/Web Support 2) Guaranteed 1-2 Hour First Response Times 4) Custom Shared Help Desk/Escalation Model 5) Off-Hours On-Call Support 6) Resource and Self-Service training

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Schellman & Company LLC
ISO/IEC 27001 accreditation date
Original Registration Date: 27/08/2020; Issue Date: 17/08/2023
What the ISO/IEC 27001 doesn’t cover
The Information Security Management System (ISMS) certifications applies to the Box Cloud Content Management Platform and all supporting infrastructure as operated in the locations listed in the Appendix and the Statement of Applicability.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Schellman & Company LLC
PCI DSS accreditation date
21/08/2023
What the PCI DSS doesn’t cover
The following services are not included in the scope of Box’s PCI DSS compliance certification and should not be used to process, store, or transmit credit card information: i. Using FTP with Box ii. Email to Files to Folder iii. View API iv. Box Notes v. Box Relay (note: Cardholder data can be stored in customer content that is part of a Box Relay workflow as content within the workflow meets PCI requirements. However, cardholder data cannot be stored in metadata fields which includes Relay Workflow Title, Workflow Description, and Flow Name.)
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • SOC 1 (SSAE 18) Type II, SOC 2 Type II
  • SOC 3, ISO 27001, ISO 27017, ISO 27018, ISO 27701
  • FINRA/SEC 17a-4
  • PCI Data Security Standard (DSS)
  • HIPAA/HITECH
  • GxP Validation, ISMAP, FedRAMP (Moderate)
  • U&UK Controller & Processor Binding Corporate Rules
  • UK & EU Standard Contractual Clauses
  • APEC Cross Border Privacy Rules APEC Privacy Recognition for Processors
  • Department of Defense Security Requirements Guide

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Box is committed to leading positive change in our world through its environmental, social, and governance (ESG) initiatives.
Please refer to Box’s FY24 Environmental, Social and Governance (“ESG”) Fact Sheet: https://t.co/xdhpYHd9X9 which highlights Box’s ESG commitments to protect our planet, invest in people and communities, and act with integrity.

Covid-19 recovery

Box is committed to leading positive change in our world through its environmental, social, and governance (ESG) initiatives.
Please refer to Box’s FY24 Environmental, Social and Governance (“ESG”) Fact Sheet: https://t.co/xdhpYHd9X9 which highlights Box’s ESG commitments to protect our planet, invest in people and communities, and act with integrity.

Tackling economic inequality

Box is committed to leading positive change in our world through its environmental, social, and governance (ESG) initiatives.
Please refer to Box’s FY24 Environmental, Social and Governance (“ESG”) Fact Sheet: https://t.co/xdhpYHd9X9 which highlights Box’s ESG commitments to protect our planet, invest in people and communities, and act with integrity.

Equal opportunity

Box is committed to leading positive change in our world through its environmental, social, and governance (ESG) initiatives.
Please refer to Box’s FY24 Environmental, Social and Governance (“ESG”) Fact Sheet: https://t.co/xdhpYHd9X9 which highlights Box’s ESG commitments to protect our planet, invest in people and communities, and act with integrity.

Wellbeing

Box is committed to leading positive change in our world through its environmental, social, and governance (ESG) initiatives.
Please refer to Box’s FY24 Environmental, Social and Governance (“ESG”) Fact Sheet: https://t.co/xdhpYHd9X9 which highlights Box’s ESG commitments to protect our planet, invest in people and communities, and act with integrity.

Pricing

Price
£2,000 a unit
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@box.com. Tell them what format you need. It will help if you say what assistive technology you use.