ERGO IDS LIMITED

VMware NSX Advanced Firewall for VMware Cloud on AWS

NSX Advanced Firewall for VMware Cloud on AWS customers provides layer 7 distributed security that scales linearly with VMs, with no blind spots during network traffic inspections. Distributed traffic inspection that scales seamlessly, with context based threat prevention, application profiles, identity based firewall and FQDN filtering

Features

• Distributed IDS IPS context based protection based on the workload
• Behvioual & Signature based detection and prevention
• Defense in depth, mutliple signature sets curated by VMware TAU
• Check for new signature updates every 20 mins
• Daily Signature set release cadence
• Intel Hyperscan matching engine
• Hypervisor native visiblity
• Identity based firewall
• Application aware firewall policy
• Workload context aware policy

Benefits

• Simplify IDS IPS policy management with context based protection
• Quickly identify unusual behaviour within the SDDC
• Dashboad view to simplify KPI and trend reporting
• rovide threat context with MITRE ATT&CK alignment
• Quickly prioritize response using confidence, risk and severity guideance
• Simplify security policy by leveraging workload context
• Quickly implement segmentation / micro segmentation
• Simplify containment of breached / high risk workloads
• Simplify lateral network traffic controls
• Ergo Vmware Partner of the year for UK & I

£450 to £1,500 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at john.molloy@ergotechnologygroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

938150128272577

Contact

John Molloy
+447976010401
john.molloy@ergotechnologygroup.com

Planning

• Planning service: Yes
• How the planning service works: Our Digital Transformation Planning Service offers a comprehensive roadmap for organisations embarking on digital modernisation journeys. We begin by conducting an in-depth analysis of your current operational landscape, pinpointing technology, process, and skill gaps. Our goal is to define clear, attainable objectives and devise a strategic action plan that encompasses technology selection, systems integration, and effective change management.; ; Central to our approach is prioritising the user experience, ensuring that technological advancements not only bolster operational efficiency but also deliver tangible benefits to end-users. This includes meticulous planning around training, support, and feedback channels to foster adoption and minimise resistance.; ; We address risk management by identifying potential challenges and formulating robust mitigation strategies, with a keen focus on cybersecurity, compliance, and business continuity.; ; Our service also involves careful resource allocation, budgeting, and scheduling, establishing precise timelines and milestones. This strategic planning guarantees that your digital transformation projects progress smoothly, stay within budget, and are perfectly aligned with your overarching business goals. Let us lay the foundation for your successful digital evolution.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our Training is specifically designed to empower businesses and their teams with the knowledge and skills necessary to maximize the benefits of cloud technology. Understanding that effective use of cloud services can dramatically enhance operational efficiency, scalability, and innovation, we offer comprehensive training sessions tailored to meet the needs of all levels within your organization, from technical staff to executive management.; Our expert instructors bring real-world experience and insights into the classroom, providing hands-on training that covers a wide range of topics, including cloud fundamentals, advanced cloud solutions, security best practices, and strategies for cost optimization. Whether you're new to cloud computing or looking to enhance your team's skills with the latest cloud technologies, our training sessions are designed to boost confidence and competence in navigating cloud environments.; We focus on practical applications, ensuring participants can apply what they've learned immediately to their daily operations. Our training also includes customized modules for specific cloud platforms your business utilizes, ensuring a relevant and impactful learning experience.; By partnering for your cloud training needs, your team will not only gain valuable technical skills but also a strategic understanding of how to leverage cloud services for business growth and innovation.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our Cloud Migration Service empowers businesses to seamlessly transition to the cloud or migrate between cloud platforms. Recognizing the critical role cloud technology plays in modern business efficiency and scalability, we offer a tailored approach to ensure a smooth, secure migration process tailored to your specific needs.; Whether you're taking your first steps into the cloud or shifting between cloud environments, our team of experts guides you through every stage of the migration. From initial planning and assessment to executing the migration and post-migration support, we prioritize minimizing downtime and ensuring data integrity.; We specialize in crafting custom migration strategies that align with your business objectives, facilitating not only a technical transition but also optimizing your operations for cloud efficiency. Our service includes comprehensive risk management, ensuring that security, compliance, and business continuity are at the forefront of the migration process.; By choosing our Cloud Migration Service, you're not just moving data; you're embracing a strategic partnership that accelerates your journey towards digital transformation, enhances your scalability, and improves overall operational resilience. Let us navigate the complexities of cloud migration for you, so you can focus on what you do best: running your business.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our Quality Assurance and Performance Testing Service offers a robust solution designed to elevate the reliability, efficiency, and scalability of your applications. In today's digital landscape, ensuring that your software meets and exceeds industry standards and customer expectations is paramount. Our service is tailored to identify potential issues before they become problems, ensuring applications perform optimally under various conditions.; We utilize the latest tools and methodologies to conduct comprehensive quality assurance and performance testing, covering everything from functionality and usability to compatibility and security. Our goal is to not only detect defects but also provide actionable insights that enhance your application's performance.; Our team of experienced professionals works closely with your developers integrating best practices into the development lifecycle, reducing time to market and improving overall quality of your software. We prioritize a proactive approach to QA, focusing on continuous improvement and optimization supporting scalability and user satisfaction.; With our QA and Performance Testing Service, you can expect a significant reduction in post-launch issues, improved user experience, and a solid foundation for future development. Let us help you build confidence in your software, ensuring it is ready to meet the demands of your users and the objectives of your business.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services: Vulnerability Management
• Certified security testers: Yes
• Security testing certifications: CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: At Ergo we provide a comprehensive support for cloud hosting or software services, via our experienced service team we deliver a combination of technical expertise and proactive monitoring and maintenance 24x7. All underpinned and managed centrally by our ITSM portal ServiceNow ensuring comprehensive documentation and guides of clients environment. In addition to ensuring optimal performance and security of the current environment we also focus on the future state and facilitate our clients on the technical journey.

Service scope

• Service constraints: Our service is designed to provide continuous, reliable support with service desks strategically located in Ireland and New Zealand. This setup ensures that we can offer 24/7 service, covering all time zones effectively. However, buyers should be aware of a few constraints that are intrinsic to our service model:; ; Geographical Coverage: While our service desks in Ireland and New Zealand enable us to provide extensive coverage and support, response times may vary slightly depending on the client's location relative to these centers.; ; Understanding these parameters will help ensure that our collaboration is aligned with your operational requirements and expectations.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our service offers a structured set of support response times to ensure efficient issue resolution. Response times vary based on the severity of the issue, ranging from as quick as 1 hour for critical concerns to a maximum of 2 working days for less urgent matters. This tiered approach allows us to prioritize and effectively manage support requests, ensuring critical operations are minimally impacted. We also offer the option for additional enhancements to our standard support packages, available at an extra cost. This flexibility ensures that our support services can be tailored to meet specific client needs.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We currently use ServiceNow as our primary support platform. As a product ServiceNow have conducted comprehensive testing of their web chat feature with assistive technology users to ensure accessibility and usability. This testing involved participants who regularly use screen readers, speech recognition software, and other assistive tools. They gathered their feedback on navigation ease, interaction clarity, and overall user experience within the web chat interface. The insights gained from these sessions have been instrumental in refining their chat features, ensuring they are fully accessible and meet the needs of all users, enhancing their ability to communicate effectively with our support team.
• Support levels: Ergo offers two primary levels of support to meet diverse client needs: Standard Support and Enhanced Support. ; ; Standard Support - provides reliable issue resolution and basic system maintenance, ensuring your cloud services run smoothly. This level is ideal for organizations that need essential support with periodic system reviews and updates.; ; Enhanced Support - expands on Standard Support by offering faster response times, proactive system optimization, and priority issue handling. This option is suited for businesses that require more intensive support and quicker turnaround times to maintain critical operations.; ; Both support levels can include the services of a Technical Account Manager (TAM) and a Service Delivery Manager (SDM). The TAM serves as your primary point of contact with a deep technical understanding of your environment, facilitating communications and ensuring your service needs are met efficiently. The SDM focuses on overseeing service delivery quality and adherence to SLAs, providing an additional layer of service management.; ; Pricing for each support level varies based on specific client requirements and circumstances, reflecting the tailored approach we take to meet your unique needs. Costs for these services are available upon request, ensuring transparency and allowing for customized solutions based on individual organizational demands.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft, AWS, Dell, Cisco, Cato, Varonis

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Certification Europe
• ISO/IEC 27001 accreditation date: 14/06/2010
• What the ISO/IEC 27001 doesn’t cover: All services currently covered
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Ergo is signed up to the United nations Global Compact Initiative and Techies Go Green we hold a Silver medal award with EcoVadis.; We have successfully migrated our own OnPrem compute infrastructure to become fully cloud hosted, eliminated all single use plastics from office canteens, moved to LED lighting. ; Employees can work in a Hybrid manner and we utilise Microsoft Teams for meetings and communication further eliminating carbon from transport costs. ; Ergo is certified toISO 14001:2015 Environmental Management System (EMS)level and have a Sustainability Team in place to continue to improve our sustainability performance.

  Tackling economic inequality

  Ergo offers hybrid and remote working models to employees, we offer part-time & flexible working hour arrangements to employees facilitating work/life balance and parents returning to work parental leave, or to facilitate ongoing education. ; Ergo partners with DCU (Dublin City University) on the Access Outreach Programme. The Programme provides support to DEIS Schools, Communities and Access eligible individuals in North Dublin through the University, Unity and UFirst programme. The students use their summer break to gain professional experience related to their degree, which can significantly enhance a student’s future career prospects and social mobility. ; FIT Apprentices: Ergo takes on apprentices in conjunction with Fit ( https://fit.ie/). The Fit apprentices are run in conjunction with ICT associate Apprenticeship and the national Tech Apprenticeship Programme for all tech enthusiasts wishing to pursue a career in the IT sector. In 2022 we took two apprentices and this year we took on a further two in May 2023. They work on site three days a week. A positive result is that one apprentice is now a full-time employee since 2022, working in software development. ; ; Ergo are working with not-for-profit organisations across various social issues, including homelessness, employment and educational support in disadvantaged areas and will target relevant geographical areas as we progress our relationship with UK/NI clients ; We were enabling our clients to implement work-from-home solutions prior to the pandemic and were instrumental in ramping up those capabilities at the height of the pandemic. Our secure communications services are at the core of our capabilities to facilitate remote working. By delivering future-proofed, inclusive, communications technologies and tools to encourage greater collaboration, we have brought greater efficiencies and cost savings for clients while allowing people to remain in their own local areas, spending money which otherwise would have been spent in cities and urban environments.

  Equal opportunity

  Ergo offers hybrid and remote working models to employees – providing the opportunity to work from various locations within Ireland and abroad; - Ergo offers part time & flexible working hour arrangements to some employees which facilitates work/life balance and parents returning to work after maternity or parental leave, or to facilitate ongoing education. ; Ergo have a Strong Diversity and Inclusion Team, and hold a Investors in Diversity Silver award from the Irish Centre for Diversity ; Ergo are a member of Connecting Woment in Technology; We adhere to all government poiclis including Minimum Wage and the Modern Slavery Act; Ergo promotes continuous upskilling and professional development of our talent to optimise their performance and skillset. This includes:; · Study leave and payment of exam fees towards Microsoft Certifications and other leading IT vendors. ; · Mentor programme offers voluntary peer -to per learning, where employees pair up with senior/experienced employees. ; · People Manager Training to ensure our people managers and newly appointed managers/team leads have the level of knowledge they need to effectively lead their team.; · Technical Leadership Programme: Accredited by TU Dublin. There are two streams, ; + Master Level 9 Diploma Leader Programme ; + Degree Level 8 Diploma – Practitioner Programme (Future Leader) ; Both streams focus on utilising cutting edge technologies, accelerate business digital transformation and deliver customer centric Innovation.; Most recently in August 2023, 19 employees successfully completed the programme and received their certificates.; English Language Courses; while all employees speak English where required Ergo may arrange for employees to attend English language courses to increase their proficiency levels.

  Wellbeing

  Ergo has a Safety Statement and Health & safety policies and procedures in place for all employees, and complies with all legislative requirements and standards.; - Ergo’s Health Insurance Provider provides an Employee Assistance Programme, which includes, relationship, bereavement support, Parenting and career coaching, counselling, financial and legal information, ; - Ergo has created Mental Health Champions, approximately 30 employees have been trained in 2023 Mental health training, and the mental health awareness sessions are held throughout the year.; - Ergo provide a range of wellbeing initiatives monthly to all staff. Access to a website with information and links to Webinars and pod casts on a range of topics from healthy eating, virtual yoga, stress management and meditation.; - Employees are provided with the option to get a flu shot annually.; - Employees can avail of a Cycle to work scheme; - Staff Loyalty programme - additional annual leave is provided to employees with certain levels of service i.e. 5 extra leave days after 5 years of service; - Exam Bonus incentive and Study Leave; - Paid Maternity and Paternity Leave; Ergo's has an internal committee which organises events focused at Giving back to the community - fundraising, clean up, volunteer days which have the dual benefit to the community and in promoting employee engagement and feelings of positive through the act of Giving Back/Supporting/Maintaining our local communities. ; Ergo provides as standard Healthcare, Pension, Life/Income Protection for all permanent employees

Pricing

• Price: £450 to £1,500 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at john.molloy@ergotechnologygroup.com. Tell them what format you need. It will help if you say what assistive technology you use.