LEXXIC LIMITED

Neurodiversity Coaching

Lexxic coaching services delivers one-to-one coaching for individuals at any stage of their career. Coaching services include:
Neurodiversity strategy coaching
Assistive technology coaching
Neurodiversity career coaching
Coaching for managers
Collaborative coaching for client and manager
Neurodiversity executive coaching.

Features

• Delivered remotely
• Accessible anywhere
• Assistive Technology Coaching

Benefits

• Individualised skills and knowledge development
• Improved confidence in role
• Line Manager support
• Support for managing effective working relationships
• Improved communications
• Increased leadership effectiveness
• Supports positive work-related outcomes
• Increases neuro-inclusion in the workplace
• Can increase employee wellbeing, engagement and retention

£155 to £500 a unit an hour

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jamesrobertson@lexxic.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

938253483660434

Contact

James Robertson
07379790564
jamesrobertson@lexxic.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No service constraints
• System requirements: Access to Microsoft Teams or Zoom

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: If a user is experiencing any challenges with the coaching service, they can contact hello@lexxic.com.; ; The Case Management team will respond within 72 working hours. The Case Management team work 9am - 5pm Monday to Friday.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Support is provided through our Case Management team. This is available 9-5 pm, Monday to Friday.; The Case Management team will be liaise with the user and provide relevant feedback and updates.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Buyers will have an initial meeting with one of the Lexxic's Business Development Managers who will explain the service to them.; Should the buyer wish to proceed with the service, the Business Development Team will provide them with an onboarding form for completion.; Once the onboarding form has been completed and returned to the Business Development Manager, the buyer will be added to Lexxic's systems.; The Business Development Manager will then provide training to the buyer regarding the referral and invoicing process and will support the buyer in making their first referral into the service.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Via manual download, exporting files/ records and documents. We also have data backups from which the data can be extracted by the user.
• End-of-contract process: At the end of the requested sessions, the user will have the option to re-book additional sessions, or be discharged from the service.; Neurodiversity Strategy Coaching: Priced per session. Each session is 2 hours.; Assistive Technology Coaching: Priced per session. Each session is 2 hours.; Neurodiversity Career Coaching: Package includes 3 x 2-hour sessions, including an initial call, 1 x e-learning skills module and 1 x Neurodiversity passport. Addition of a line-manager co-development session (1 x 1-hour session and 1 x 2-hour co-development session) available at an additional cost.; Coaching for managers: Package includes 3 x 2-hour sessions, including initial call, 1 x e-learning line-managers module and 1 x neurodiversity passport.; Collaborative coaching for customer and manager: Prices per session, each session is 2 hours.; Neurodiversity Executive coaching: Priced per session, each session is 1.5 hours.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Users will be utilising Zoom or Teams via their mobile device. They may be required to download the relevant application to access.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: The coaching services are individualised for each user. This will be discussed in their initial online coaching session.

Scaling

• Independence of resources: Lexxic are constantly assessing the demand on its services forecasting growth and the required resource to support the growth. As such, Lexxic have a continuous recruitment and training programme to ensure that users continue to have good and uninterrupted access to our services.

Analytics

• Service usage metrics: Yes
• Metrics types: Lexxic can provide the buyer with regular reports detailing the number of users utilising the coaching services by service line.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: If users want to export their own data, they can submit a Subject Access Request. Our Data Protection Officer will process the request within 30 days of receipt.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • XLS
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: N/A
• Approach to resilience: N/A
• Outage reporting: N/A

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: N/A
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 21/08/2023
• What the ISO/IEC 27001 doesn’t cover: Neurotalent Unlocked, our separate elearning platform
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have an overall Integrated Management System (IMS - Quality Management and Information Security Management) Policy Statement and IMS Manual that are approved by our CEO. We then have a suite of topic-specific policies that support our IMS Policy, which are approved by our COO. Our IMS Manual names our DPO as our Information Security Manager, who reports to our Associate Director of Operations, who in turn reports to our COO. Our COO has overall responsibility for information security within the organisation. The Compliance Manager and Compliance Advisor also play significant roles in information security. General information security responsibilities of the wider Lexxic Team are detailed in our User Agreement and Contractor Information Security Agreement. Individuals are made aware that failure to comply with our information security policies may result in disciplinary action or termination of their contract. Compliance with our policies is monitored via spot checks and audits.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: N/A
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: N/A
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Microsoft 365 mailbox auditing enabled & alerting for potential data extraction and malicious activities. System administrator and operator activities logged & maintained by Microsoft 365 audit logging, reviewed by our third-party IT provider. Our third-party CRM provider logs all accesses to our CRM platform via HTTP & any server accesses using SSH protocol. Infosec weaknesses/ events involving IT are reported to our third-party IT provider who will initiate their critical incident process to investigate.
• Incident management type: Supplier-defined controls
• Incident management approach: Infosec events involving IT are reported to the third-party IT provider, who log & assess to determine the required course of action according to whether it is classified as an event/ vulnerability/ incident/ unknown. Suspected data breaches are reported to the DPO. The Data Breach Management Team will investigate and manage a breach, determining if it needs to be reported to the ICO (within 72 hours) and/ or the referrer. The DPO would then discuss with the referrer and the ICO the necessary action to be taken.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Lexxic's EMS is in line with the requirements of BS ISO 14001 Environmental Management System Principles. ; ; We recognise the importance of our purchasing decisions and the impact they may have on our environment and society. We encourage our supply chain to implement a certified Quality, Environmental, and Health and Safety Management System. We also recognise the importance of environmental protection and we are committed to operating our business in compliance with all environmental regulations, legislation and initiatives relating to industry and the wider environment.; ; It is the organisation’s objective to operate with, and to maintain good relations with all regulatory bodies and places Environmental Protection at the core of its operations. Lexxic complies and operates to Environmental Standard ISO 14001:2015.; ; Lexxic is committed to conducting its business in an open and honest manner and as such our Corporate Social Responsibility (CSR) policy reflects the commitment of our employees to minimise the impact of our operations for future generations and ensuring the welfare of its staff and the local area. We pride ourselves with promoting all we do in an ethical and integral way.

  Covid-19 recovery

  Support the physical and mental health of people affected by COVID-19, including reducing the demand on health and care services.; ; Improve workplace conditions that support the COVID-19 recovery effort including effective social distancing, remote working, and sustainable travel solutions.; ; Neurodivergent individuals have been severely impacted by COVID-19 and long COVID - the neurodiverse community including individuals who have conditions such as ASC, ADHD, dyslexia, and other neurological differences may face additional challenges as long COVID symptoms can exacerbate these difficulties, making it more challenging for individuals to manage their environment and engage in daily activities. ; ; Our mission and support services are designed to empower neurodivergent individuals in the workplace and create neuro-inclusive working environments that support remote working.

  Tackling economic inequality

  Create new businesses, new jobs and new skills:; ; Create employment opportunities particularly for those who face barriers to employment and/or who are located in deprived areas.; ; Neurodivergent individuals face many challenges when seeking employment, including stigma, discrimination, and lack of accommodations as well as discrimination when in role. The Buckland Review of Autism Employment, led by Sir Robert Buckland KC for the DWP, found that autistic people receive a third less pay than non-disabled people, on average, and face a wide range of barriers to work, including unfair hiring practices, unclear processes and outdated attitudes by employers.; ; Lexxic's support services provide equity in the workplace for neurodivergent individuals while creating a more neuro-inclusive working environment and increased awareness and understanding across the whole workplace.; ; Increase supply chain resilience and capacity:; ; Lexxic supports innovation and disruptive technologies throughout the supply chain to deliver lower cost and high-quality training through their e-learning platform that reduces cost and provides faster intervention than traditional face to face training methods.; ; Lexxic e-learning is a scalable and future-proofed new method to modernise delivery and increase productivity of neurodiversity training.; ; Lexxic promotes collaboration throughout the supply chain, in a fair and responsible approach by assigning dedicated case managers and relationship managers to oversee the procurement and delivery of services.; ; Lexxic has future proofed its operations by being certified to ISO 27001:2017 Information Security Management and has the systems to manage cyber security risks. ; ; Lexxic influence staff, suppliers, customers and communities through the delivery of the contract to create resilience and capacity in the supply chain by holding a programme of FOC workshops and webinars to the community to increase awareness for neurodiversity inclusion.

  Equal opportunity

  Lexxic is focused on improving employment outcomes for neurodivergent individuals. 15-20% of the population are neurodivergent, representing a significant proportion of the disabled population. This group has been historically marginalised in employment (e.g. the employment rate for autistic individuals is just 21.7% [ONS, 2021]). Lexxic works with organisations across all sectors to remove barriers experienced by neurodivergent individuals across the employee lifecycle. This includes our Neurodiversity Smart Assessment and Accreditation, which reviews neuro-inclusion across all aspects of organisations, recruitment, talent management and workplace adjustments processes audits, toolkits and resources development to support recruitment and support for neurodivergent individuals, a range of awareness and education programmes related to neurodiversity in the workplace. We provide free events and resources, aimed at reaching employers and individuals who are not in a position to pay for our services to educate how to create more neuro-inclusive workplaces. In 2023/24 we delivered services to 144 organisations, with an estimated 50,000 people benefitting from our training. For individuals, Lexxic deliver workplace needs assessments providing neurodivergent employees with recommendations on support and adjustments which will be beneficial to them in their role, and coaching and training services which empower individuals to develop new skills, and to succeed within their careers. In 2023/24 we provided services to 4970 individuals. In an impact study of our support for neurodivergent individuals, 90% of HR professionals reported employee performance had improved, 91% of managers reported an increase in employee confidence levels and 94% of employees said that they are likely to remain with the organisation for the next 2 years. We advocate for change in disability employment more widely as active members of the Business Disability Forum, including co-chairing the BDF’s Neurodiversity Network. We are a disability-friendly employer, with an entirely remote working model, flexible working practices, comprehensive adjustments policy and EAP.

  Wellbeing

  Lexxic regularly undertakes activities to promote the health and wellbeing of its staff. The below are the results of the regular employee satisfaction and wellbeing surveys:; ; Employee Satisfaction Survey - In conclusion, the Employee Satisfaction Survey highlights a positive overall sentiment among employees at Lexxic, with a majority expressing satisfaction with their roles and the organisation. The survey provides valuable insights for enhancing employee satisfaction and fostering a positive work environment. By addressing the identified challenges and building on the strengths identified in the survey responses, Lexxic can further enhance employee satisfaction and drive organisational success.; ; Employee Wellbeing Survey - In conclusion, the Employee Wellbeing Survey indicates a generally positive level of wellbeing among employees at Lexxic, with many expressing enthusiasm for their roles and alignment with the company's mission and values. The survey provides valuable feedback for enhancing employee wellbeing and ensuring a supportive work environment. By implementing strategies to promote transparent communication of organisational goals, Lexxic can continue to support employee wellbeing and foster a positive workplace culture. These activities are shared with clients and partners alike to encourage the adoption of wellbeing at the centre of all communities’ activities.; ; Improve community integration:; Lexxic partners and holds the Neurodiversity Celebration Week which is held annually in March. This is an outstanding event that is recognised internationally. From 15,000 registrations this year’s event attracted over 160,000 registrations for a series of panel, educational webinars to provide information and awareness on neurodiversity.; ; Lexxic offered interested attendees access to their e-learning platform and a heavily discounted rate to encourage a word where all minds belong.

Pricing

• Price: £155 to £500 a unit an hour
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jamesrobertson@lexxic.com. Tell them what format you need. It will help if you say what assistive technology you use.