BRIGHT CONSULTING

Datarobot AI cloud platform license

DataRobot was founded in 2012 to democratize access to AI. DataRobot is the AI Cloud leader, delivering a unified platform for all users, all data types, and all environments to accelerate delivery of AI to production for every organization.

BRIGHT is authorized reseller and Magna partner for Datarobot AI platform.

Features

• Data engineering
• Machine Learning - Automated Machine Learning
• MLOPs
• Decision Intelligence
• Automated Time Series
• Continuous AI
• AI Apps
• No Code App Builder
• Trusted AI - explainable AI
• AI Governance and Compliance documentation

Benefits

• Scale all your AI projects on a single platform
• Automate the creation and deployment of ML models
• Operationalization of ML models
• Reduce data science costs
• Quick time to market from data to value
• Democratization of AI

£50,000 to £750,000 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@bright.consulting. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

938391446581098

Contact

Monyo Monev
‪+44 20 8078 0586
sales@bright.consulting

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No constraints
• System requirements: Standard web browser based user interface

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 4 hours Mon - Fri 7am - 5pm BST; 24/7 service is available for severity 1 incidents
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard Datarobot support is included in the license subscription service pricing. BRIGHT provides Technical Account Manager.; ; SEVERITY- INITIAL RESPONSE TARGET & UPDATE FREQUENCY TARGET; Severity 1 Within 1 hour Continuous effort with written updates every 4 hours; Severity 2 Within 2 Business Hours Updated every Business Day; Severity 3 Within 8 Business Hours Updated every 3 Business Days; Severity 4 Within 2 Business Days N/A, feature request
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Bright provides AI success package which includes onsite and online training, coaching and guidance for 1 year subscription period. We also have additional services for use case definition, data engineering, model development and deployment and continuous improvement support.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: .
• End-of-contract process: The price of the contract includes full access to the functionalities provided by Datarobot AI platform for all licenses modules for the duration of the subscription period bought. The platform is licensed in different modules, with different user and computing power. Depending on the scope of licenses bought, we can specify what is included.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Core services available through the API, more specific details available on request.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Datarobot is a scalable AI platform. If additional demand on user or modelling workers capacity is needed, this can be discussed in addition, however the service would not be disrupted.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Datarobot

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: DataRobot provides ability to make predictions the results of which are then written to the database, or exported to flat file. DataRobot as a platform does not retain any user data.
• Data export formats:
  • CSV
  • Other
• Data import formats:
  • CSV
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: DataRobot does not offer specific guarantees around levels of availability.
• Approach to resilience: Where a DataRobot VM is hosted in the cloud, it relies primarily on the resilience of the hosting cloud platform.
• Outage reporting: N/A

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Management Interfaces and support channels are secured using roles applied to users to maintain the separation of ability of users. The system is designed to allow only specific and absolutely necessary users the ability to alter authentication and authorisation. Default permission for new users is always set to deny all access until it is specifically granted by and administrative account.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: RINA Services S.P.A,
• ISO/IEC 27001 accreditation date: 18/10/2018
• What the ISO/IEC 27001 doesn’t cover: The certification covers Bright Consulting as a reseller of Datarobot licenses
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Soc 2 Type II compliance
  • CIA C2S Cloud

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Detailed information about Datarobot security processes can be provided upon request as this confidential information.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Change and configuration management processes will be provided upon request at this is confidential information.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: AWS has a built in vulnerability testing process which allows the on demand testing of an AWS instance which we control and have access to.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: No specific protective monitoring measures built into the product. Relies on protective monitoring from the hosting platform - AWS
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents go to our support desk for triage. If the support desk cannot resolve it immediately it is escalated to the correct specialist within the team.; ; Incidents discovered by our team would be notified directly to the client. Minor issues would usually be resolved then alerted. Major issues would be alerted first and then the focus would move on to resolution.; ; Incidents are reported via email, call and ticketing system- ServiceNow.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  Bright is trying to focus on the wellbeing of its employees:; Employee wellness policy; Good management; Feedback; To improve staff retention; Natural environment; Health

Pricing

• Price: £50,000 to £750,000 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: You can request free trial for 14 days with access to the capabilities of the platform here through Datarobot website.
• Link to free trial: https://login.datarobot.com/login?state=hKFo2SBCTWdaOTlNbEhVVDM5SWZMWU12dlJiUGV6czdLV1ZSNaFupWxvZ2luo3RpZNkgNnh3OVJ3c0pjc0k5LWRRcFd1N1JGcDdjQnF6YldvdnmjY2lk2SBta3g5ZW1ETjVISjNvN1RWdWNpczAxb0xSeE9ITlJPZQ&client=mkx9emDN5HJ3o7TVucis01oLRxOHNROe&protocol=oauth2&response_type=code&redirect_uri=https%3A%2F%2Fapp2.datarobot.com%2Faccount%2Foidc%2Fcallback&scope=openid%20email%20profile&self_service=True&initial_display=signup&campaign_name_id=AITrialPAYG&utm_medium=social&utm_source=linkedin&utm_campaign=(social)&utm_content=%2F&nonce=JOJJnZpSjrehsu5wRGBe

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@bright.consulting. Tell them what format you need. It will help if you say what assistive technology you use.