Aqxolt

Aqxolt ERP

ERP modules are designed to provide critical up-to-the-minute information to business users, allowing them to make informed decisions.

ERP enables organizations to streamline every facet of the business, giving real-time insight and ensures rapid growth and success. The suite allows you to manage your business effectively and effortlessly.

Features

  • Supplier Relationship Management and complete Procure to Pay process
  • Material Requirements Planning (MRP), Supply Chain Management and Manufacturing Execution
  • Multi Warehouse inventory control and Stock Run Rate
  • Customer Invoicing & supplier Vouchers
  • Account Receivable & Payable
  • Program & Project Management
  • Coupons/Promotional Code
  • Warranties & repairs
  • Expenses & Timesheet
  • Real-time reporting and Dashboards

Benefits

  • Create Build to order or Build to stock schedule.

Pricing

£70 a licence a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at qurrat@aqxolt.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

9 3 8 4 0 0 0 5 5 0 6 2 6 1 8

Contact

Aqxolt Qurrat Ul Ain
Telephone: 07892339328
Email: qurrat@aqxolt.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Aqxolt ERP is developed on the Salesforce Lightning platform and also works compatible with Salesforce Sales Cloud and Salesforce Service Cloud
Cloud deployment model
Public cloud
Service constraints
No constraints. True Public Cloud offering on the Globally recognised Salesforce platform. So long as you have access to the internet, you can have access to our applications using a desktop or a mobile device assuming you have the correct licenses and permissions.
System requirements
  • True Salesforce Cloud offering
  • Application accessed over internet on both Mobile and Desktop devices
  • No downloads required for any device. True pure Cloud SaaS
  • Recent versions of most major browsers are supported

User support

Email or online ticketing support
Email or online ticketing
Support response times
Aqxolt has 2 key offerings for Support; "Standard Success" comes included as part of the subscription service. Standard response under "Standard Success" offers 9am to 5.30pm support during the working week (Mon - Fri). Response time is within 2 working days. "Premier Success Plan" offers 24 x 7 for standstill and critical issues. Response times under Premier Success Plan is 4 hour for standstill, 6 hours for critical and for other problems - 12 hours.

Only Premier Support Plan offers weekend support.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
The Standard Success Plan comes standard as part of the annual license subscription and includes a 2 business day response time to logged issues. All upgrades are part of this subscription service.

For a more tailored and faster response service, Premier Success Support is offered and indeed is mandatory for annual license contracts of over £50,000 per annum. The cost is calculated as 20% of the Net license fee per annum.

As part of Premier Success Service - a dedicated Customer Success Manager is appointed to help ensure that a client gets upmost satisfaction from the Aqxolt ERP.

Premier Support allows for 24 x 7 support for standstill and critical issues.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Aqxolt will provide Onsite and Online training, the user documentation including customisation will be provided post-implementation.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Customers can extract all the data using tools like data loader or reports into CSV or excel format. Bulk exports including file attachements can be requested which customers can download.
End-of-contract process
The subscription price to use Aqxolt software provides the right to use the software with as many users that have been granted licenses for. Renewal notices are provided before a contract period ends inviting clients to renew. At this time customers can choose not to renew or change their subscription if they so wish.

If a client simply wants to end the subscription contract then they will have a set period of time to access and remove any data they need before access to their data is terminated and any data remaining is removed from the salesforce platform.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Aqxolt ERP can be accessed from a mobile browser or user can access the ERP features through salesforce 1 mobile app on Andriod or IOS platform.
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
Yes
What users can and can't do using the API
REST API provides a powerful, convenient, and simple Web services API for interacting with Salesforce Lightning Platform. Its advantages include ease of integration and development, and it’s an excellent choice of technology for use with mobile applications and Web 2.0 projects. If you have many records to process, consider using Bulk API, which is based on REST principles and optimized for large sets of data. REST API uses the same underlying data model and standard objects as those in SOAP API. See the SOAP API Developer Guide for details. REST API also follows the same limits as SOAP API. See the Limits section in the SOAP API Developer Guide. To use the API requires basic familiarity with software development, web services, and the Salesforce user interface. Use this introduction to understand: The key characteristics and architecture of REST API. This will help you understand how your applications can best use the Lightning Platform REST resources. How to set up your development environment so you can begin working with REST API immediately. How to use REST API by following a quick start that leads you to step by step through a typical use case.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Aqxolt ERP customers can customize each of the standard tabs and types of records, including adding custom fields, setting page layouts, and up to 10 Custom objects/Table. You can also customize workflow, validation, and user interface options for your org.

Scaling

Independence of resources
Aqxolt ERP on Salesforce cloud platform that is a multi-tenant scalable solution with multiple data centres around the globe.

Salesforce runs a continual programme to ensure data loads are balanced so that performance is not adversely effected by new clients using the platform.

Analytics

Service usage metrics
Yes
Metrics types
Under Premier Success, the Client Success Manager appointed can review with the client various service metrics around the usage of the applications, a number of calls made, response times to various types of calls (high to low priority), fix times (maybe workarounds or bug fixes) and a wealth of additional data.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data can be exported from our applications on the Salesforce platform into a set of comma-separated values (CSV) files.
Data export formats
CSV
Data import formats
  • CSV
  • Other

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Aqxolt offers a 98% SLA and associated credits which can be incorporated into a Call-Off Contract.
Approach to resilience
Aqxolt ERP application is developed on the Salesforce platform. All networking components, SSL accelerators, load balancers, Web servers, and application servers that are part of the Services are configured in a redundant configuration. All Customer Data is stored on a primary database server that is clustered with a backup database server for redundancy. All Customer Data is stored on carrier-class disk storage using RAID disks and multiple data paths. All Customer Data, up to the last committed transaction, is automatically backed up on a regular basis. Any backup tapes are verified for integrity stored in an offsite facility in a secure, fire-resistant, location.
Outage reporting
Scheduled maintenance and outages are reported on https://status.salesforce.com/status

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
Access to Aqxolt ERP Services requires authentication via one of the supported mechanisms as described in the Salesforce Security Implementation Guide including user ID/password, SAML based Federation, Oauth, Social Login, or Delegated Authentication as determined and controlled by the customer.
Access restrictions in management interfaces and support channels
Customers can control administrative and support access to their environment.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Description of management access authentication
The management access to the service is entirely governed by the clients salesforce administration team. This means that no one outside the client organisation including Aqxolt can get access without permission from the client.

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
https://www.salesforce.com/company/legal/trust-and-compliance-documentation/

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
SSAE16 SOC 1. Salesforce (Aqxolt ERP hosting platform) is ISO 27001 certified
Information security policies and processes
Aqxolt Security Officer is responsible for the enterprise Information Security Program. Aqxolt security policies are based on ISO 27001. The Security department coordinates security policy, program, and verification efforts, to ensure that customer and company information assets are adequately protected. Various functions include identifying, evaluating, and reporting on security risks, compliance with security and privacy regulations and commitments, threat and vulnerability management, security incident management, and response. The security department reports to the Director of Information Technology.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Aqxolt has defined software development and change management processes which are documented. These can be provided upon request to prospects and customers under an NDA
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Aqxolt has a product security team that works closely with our platform provider Salesforce to identify and address security vulnerabilities in Aqxolt products. Aqxolt’s software development lifecycle incorporates a range of security measures, including:
- Code reviews designed to ensure adherence to Aqxolt development standards.
-Software security testing and code scanning to identify and address security vulnerabilities.
-Release reviews and approvals designed to ensure product releases comply with internal process requirements.
- Vulnerability testing and remediation for infrastructure and tools supporting our source code management platform.
- Development and changes to production application systems are authorized, tested, approved, and documented.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Aqxolt maintains security incident management policies and procedures and will promptly notify Customer in the event Aqxolt becomes aware of any actual or reasonably suspected unauthorized disclosure of Customer Data. Aqxolt has a defined Incident response plan that can be shared with prospects or customers under an NDA
Incident management type
Supplier-defined controls
Incident management approach
Aqxolt maintains security incident management policies and procedures and will promptly notify Customer in the event Aqxolt becomes aware of any actual or reasonably suspected unauthorized disclosure of Customer Data. Aqxolt has a defined Incident response plan that can be shared with prospects and customers under an NDA. Our hosting provider, Salesforce also maintains a security incident response plan

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

.
Covid-19 recovery

Covid-19 recovery

.
Tackling economic inequality

Tackling economic inequality

.
Equal opportunity

Equal opportunity

.
Wellbeing

Wellbeing

.

Pricing

Price
£70 a licence a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
All the Features are free for 30 days trial period

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at qurrat@aqxolt.com. Tell them what format you need. It will help if you say what assistive technology you use.