The Scale Factory

AWS Backup Services

Our Backup Services package provides comprehensive data protection for public sector organisations on AWS. With centralised management, enforced backup policies, cross-account and cross-region backups, and support for various AWS services, you can ensure your valuable data assets are secure and compliant. The package includes discovery, design, implementation, handover, and support.

Features

• Centralised backup management across multiple AWS accounts
• Single pane of glass for monitoring and reporting
• Enforced backup policies across entire AWS estate
• Cross-account and cross-region backups for risk mitigation
• Policies and vault locks to secure data
• Encryption in transit and at rest
• Support for various AWS services (EC2, EFS, S3, etc.)
• Tailored backup strategy based on recovery objectives
• Infrastructure-as-code compatibility for easy tagging and automation
• Delivered by AWS experts

Benefits

• Peace of mind with comprehensive data protection
• Compliance with public sector data retention and recovery requirements
• Reduced risk of data loss due to accidental/malicious deletion
• Minimised downtime and data loss during disaster recovery
• Simplified management and monitoring of backups across AWS estate
• Customised solution tailored to public sector organisation's needs
• Expertise from an AWS Advanced Consulting Partner
• Predictable costs with fixed pricing and no hidden extras
• Comprehensive handover and documentation for public sector IT teams
• Minimum 3 months of support for smooth adoption

£825 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jemma@scalefactory.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

938753008696989

Contact

Jemma Bolland
020 3095 7609
jemma@scalefactory.com

Planning

• Planning service: Yes
• How the planning service works: At The Scale Factory, we are committed to helping public sector organisations successfully implement and optimise their cloud hosting and software services on AWS. Our team of experienced AWS solutions architects, security experts, and project managers collaborate closely with your organisation to understand your requirements, goals, and challenges.; ; We offer a range of services tailored to your needs, including AWS Well-Architected Reviews, migration assessments, and bespoke projects. Our experts will guide you through the process of designing, implementing, and optimising your AWS infrastructure, ensuring that it aligns with best practices and your organisation's objectives, and accessing AWS funding where possible.; ; Our services cover various aspects of your cloud journey, such as security, performance, scalability, cost optimisation, and disaster recovery. We help you build a strong foundation for your cloud hosting and software services, leveraging AWS tools and services to maximise the benefits of the cloud.; ; Throughout the engagement, we emphasise knowledge transfer and collaboration, working closely with your team to enhance their AWS skills and ensure a smooth transition. With our support, you can accelerate your cloud adoption, reduce risks, and achieve your desired outcomes, all while focusing on delivering value to your stakeholders and the citizens you serve.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: AWS

Training

• Training service provided: Yes
• How the training service works: We’re believers in a “learning by doing” approach and so in each of our engagements, we work alongside our customers’ team members imparting knowledge as we go.; ; We also have some hands-on training workshops on relevant topics that we can run for your team, using sandbox environments.
• Training is tied to specific services: Yes
• Services the training service works with: AWS

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We'll demonstrate backup activities taking place, as well as restoring data from backup for key services.

Security testing

• Security services: Yes
• Security services type: Security design

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Buyer hosting or software
• How the support service works: Support is provided for a fixed term after project delivery, unless otherwise extended. We provide access to our support team via Slack, email, and phone on a 24x7 basis for incident response, security issues, production outages, and disaster recovery activities. With our proactive support and rapid response times, you can ensure the continuity and resilience of your critical systems and services. Some amount of support is usually included at the end of our delivery projects, and you can opt to extend this.

Service scope

• Service constraints: The Scale Factory is a remote-first organisation. We deliver all services remotely as standard, collaborating using tools like Slack, Zoom, and Miro. We’re happy to attend in person for project kickoffs, design workshops, and other activities where high bandwidth collaboration or team bonding is important. Day to day delivery or engineering work will usually not be delivered on your premises.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The Scale Factory will use reasonable endeavours to respond to requests for support within 1 business hour.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Users access support via Slack, who document their accessibility approach at https://slack.com/intl/en-gb/accessibility
• Web chat accessibility testing: N/a
• Support levels: Our support is delivered on a “third line” or escalation basis. We don’t take operational responsibility for customers’ platforms (our customers remain responsible for their own uptime and SLAs to their own users). We provide access to our AWS experts on an escalation basis to help customers’ teams troubleshoot and resolve incidents.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: AWS

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 08/08/2023
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  We’ve built a comprehensive career ladder for our employees, making it very clear what expectations we have at each level of employment. Our salary model is tied directly to that career ladder, to promote fairness of remuneration across the company: people doing equivalent work are compensated at the same level. When internal promotions are available, we run an application process. Training opportunities are made available equitably.; ; We’ve worked to eliminate gender coded language from our job ads, and where possible we try to ensure our hiring panels include individuals from underrepresented groups, particularly where the candidate themselves is from such a group.

  Wellbeing

  Scale Factory staff have access to a group Vitality health insurance plan promoting physical health and fitness, as well as an Employee Assistance Plan offering counselling and other mental health support. ; ; Every employee has a regular one-to-one relationship with a line manager who’s looking out for their wellbeing, and we’ve trained a number of people as Mental Health First Aiders to respond to any mental health challenges.; ; Although our workforce works primarily from their own homes, we provide each employee with a fund to cover the costs of devices and furniture to set up an ergonomic workstation.

Pricing

• Price: £825 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jemma@scalefactory.com. Tell them what format you need. It will help if you say what assistive technology you use.