Resillion

Assurance Engineering

Our Assurance Engineering and Test Automation service delivers effective and efficient quality assurance and test automation on a deliverables basis, providing certainty over price and quality from our highly capable team of engineers. The service uses high-quality, open-source tools and integrates these into a highly capable central assurance framework (CAF).

Features

• High quality implementation of open-source tools, ready to go
• Rapid deployment via a three-stage process of: Discover, Initiate, Operate
• Deliverables based pricing using an agreed ‘T-Shirt’ model
• No cost value-add maintenance of core framework throughout engagement lifetime
• Functional test automation at the API, service, and GUI levels
• Load and performance testing covered within service scope
• Security and site reliability engineering (SRE)
• Infrastructure-as-code design and architecting
• CICD deployment and integration
• Monitoring for test estate, test environments and live environments

Benefits

• Go from zero-automation to value-add automation in days/weeks, not months
• Cost-effective load testing up to DDoS levels of load
• Integrate testing/assurance into CICD pipelines for regular and repeat testing
• Integrated dashboards for real-time visibility of your system’s readiness
• Integrate measurable quality into all stages of your delivery process
• DevOps and agile aligned
• Defined deliverables easily support traditional, structured approaches
• Deliverables-based cost model gives certainty of cost and quality
• Solution scales from individual work-packages up to full managed-test service
• Solution designed to support secure operations including to SC levels

£17 to £5,000 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@resillion.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

938857098599090

Contact

Richard Mort
07580076177
hello@resillion.com

Planning

• Planning service: Yes
• How the planning service works: As part of Discovery and Initiation our quality engineers work with your subject-matter experts and stakeholders to understand your current approach to delivering quality and how that can be enhanced. We will identify ways of improving the efficiency and effectiveness of your service while protecting delivery schedules. ; As our service is managed based on deliverables, we will plan packages of work to deliver and these can be stand-alone work packages or a flexible pipeline of work packages. This is designed to support traditional, agile and DevOps ways of working and can flex up or down smoothly as your project, programme or product teams need. We will agree with you a mix of deliverables to be provided as part of the next work package, and plan ahead for future work packages aligned to your mid- to long-term plans. Our service will align to your ways of working and participate in stand-ups, three-amigos, go / no-go and other sessions or ceremonies as needed.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Functional test automation
  • Load and performance testing
  • Security and site reliability engineering (SRE)/operational acceptance testing (OAT)
  • Infrastructure-as-code
  • CICD deployment and integration
  • Monitoring

Training

• Training service provided: Yes
• How the training service works: Our solution implements a highly capable framework of tools, customised to your specific circumstances and technology. While we will operate, maintain, and extend this capability on your behalf for the duration of the service, we also anticipate that our clients will also want their own teams to benefit from using the automation framework we implement for you. We are happy to support this and will work with members of your team to provide training and support throughout the engagement. At the completion of our engagement we will carry out a further set of hand-over training so that you can continue to use and maintain the solution in-house.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The service follows a three-stage process namely Discover, Initiate, Operate. ; ; Discovery - (no cost 2-3 day activity) we gain an understanding of your aims/objective/technology/challenges to assess the service fit. We hold short-focussed meetings with stakeholder representatives allowing us to understand your aims for assurance engineering and verify that our service will support these. ; ; Initiation - 2-3 weeks fixed-price approach. We deploy our solution against your test system(s) verifying our understanding from Discovery. We carry out initial CAF adaption to demonstrate the fit and gain an understanding of your system/technology. We create deliverables e.g. a mix of simple/complex examples, to refine our T-Shirt service-pricing model for your specific context. ; ; Operate - fully-running service. We build artefacts, execute test and report against results, undertaking deeper analysis where needed. We maintain the CAF at our cost; we charge to maintain the artefacts specific to your project. Ongoing CAF enhancements are provided at no charge. We apply learning from all client projects bringing them into the core so that all clients benefit from an ever-improving capability. ; ; At service completion we undertake a transition of the CAF to your in-house team so that you can continue to deploy it inhouse with no additional service tie-in.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Functional test automation
  • Load and performance testing
  • Security and site reliability engineering (SRE)
  • Operational acceptance testing (OAT)
  • Infrastructure-as-code
  • CICD deployment and integration
  • Monitoring

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our quality engineers have deep experience of solution architecture and how this impacts performance. We will work with your wider delivery team at every stage in software and solution delivery. We can provide input on selecting the correct technology stack to support your aims, architecting your solution, specifying meaningful requirements, designing efficient tests for these and implementing them effectively. ; ; At a high-level we consider three broad activities in our service. Performance architecture considers systems analysis and design, requirements definition, technology guidance and capacity planning. Performance solution testing considers early testing of components, generation of technical requirements from business requirements to allow this, and test execution that supports agile / DevOps / CICD ways of working. Performance process testing considers end-to-end performance and user experience; while component testing is important for early assurance it is the full, end-to-end experience that will ultimately count for users.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • OWASP aligned automated testing
  • DDoS attack simulation
  • Chaos testing
  • Site reliability testing
  • Operational readiness including resilience and recover
  • Pen testing
  • Red Teaming
  • ISO 27001 certification
  • CE + Certification
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Other
• Other security testing certifications: ISO27001

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Service is delivered as part of our ongoing engagement with you. We under-write the quality of the deliverables we produce and will fix any issues following updates to the core solution. ; ; We will maintain the test assets produced for your specific deployment and agree a maintenance budget, typically a percentage of the development work based on expected levels of change and the stability of the solution. This is also charged on a deliverables basis.

Service scope

• Service constraints: This service is delivered in a hybrid model. The work is primarily carried out off-site, which can be from our regional technology centres in the UK (Glasgow, Manchester, Birmingham) or our global technology centre (Bangalore, India).

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email based support available within core working hours (Monday to Friday, 9am - 5pm). Typical response within 8 hours. Heightened support available with prior agreement (typical 1 hour turnaround).
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is available through the Resillion web chat Icon.
• Web chat accessibility testing: Resillion undertakes ongoing behavioural usability and accessibility testing of its website to ensure it can be used by all users.
• Support levels: Support for our deliverables is integrated into the delivery and maintenance of those items. Support of the CAF itself is provided at no cost for the duration of the service as a value-add element. Support for non-deliverables is provided as a value add for the duration of the engagement on an SLA basis that will be agreed with your team.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Approachable Certification (Registered ISO Auditor)
• ISO/IEC 27001 accreditation date: 10/09/2019
• What the ISO/IEC 27001 doesn’t cover: Our ISO 27001 certification does not include client systems managed by clients IT teams or other third parties.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Crest
  • Check

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fighting Climate Change - Greener Initiatives - Resillion encourages all its staff to ‘think’ green (e.g. cycle to work). We have introduced initiatives within all Resillion offices aimed at reducing our carbon footprint and have been approved for ESOS (Energy Savings Opportunity Scheme). These include promoting a ‘print only if absolutely necessary’ policy, to reduce the need for print paper and ink cartridges. Resillion re-cycling points in our offices reduce landfill and support ‘re-use’. Our environmental policy and associated procedures cover how we improve our energy efficiency, including reducing water usage and to encourage staff to consider greener transport means/car sharing for commuting. Our ISO (9001 and 27001) processes ensure that our Environmental policies and processes are reviewed every year. Resillion commits to supporting any green or environmental initiatives promoted or implemented by our customers and clients, including Resillion employees working on local community projects.

  Covid-19 recovery

  In recovery from the COVID pandemic we found it key that we continue to support the economic recovery by recruiting locally, this approach has several benefits:;  It improves the concomitant wellbeing within the locale;  It helps maintain a work/life balance for the employee in a challenging time;  It reduces the environmental impact by reducing the need to commute long distances.; Resillion recognises that since the pandemic ways of working have gone through a massive cultural shift. As we moved out of the pandemic, Resillion was committed to ensuring that any transition back to ‘normal’ was carried out in a fair and considerate way. Resillion adopts a flexible, hybrid way of working so that we can flex to our customers way of working. We support our employees by providing regular 1-2-1 sessions that provide a medium for our people to highlight their concerns, allowing us to adjust their working patterns so that they can support themselves and their family’s needs. We also utilise Perkbox’s ‘Wellness Hub’ which we make available to our staff and which proved invaluable as we emerged from the impact of Covid.

  Tackling economic inequality

  Resillion is recognised as the testing employer of choice with an excellent reputation. We leverage this in our proactive resourcing strategy. Key aspects of this are:;  An active programme of recruitment to bring new and local talent into the organisation. By implementing recruitment best practice and meeting the five foundational principles of quality work set out in the Good Work Plan, we attract great candidates from all backgrounds, minimise staff turnover and improve client project efficiency.;  We source local suppliers (to each of our offices). This helps us support the local community and infrastructure and helps build a stronger economic environment within the local community as well as fostering opportunities for growth.;  Our SQA Customised Award graduate programme is designed to attract new talent into the workforce. There are no barriers, and we actively encourage applications from individuals from all walks of life, no matter what their background is.;  We commit to new engagement with local universities, collaborating with students on minimum 4 final year/graduate projects providing senior technical support and mentoring, computer hardware and access to software. This includes working with universities within the UK to promote awareness of careers and recruitment opportunities relating to known skills shortages concerning software testing and cyber security.;  We support refugees, including those from Ukraine, Yemen, and other war-torn countries, by offering laptops so that they can take part in courses which help them get jobs and a better life.

  Equal opportunity

  Resillion is very active in progressing its diversity and BAME ratios and is compliant with all relevant legislation. This is highlighted by the following:;  44% women at Board Level across UK, 31% of our workforce is from a BAME background ;  Our internal recruiters have annual female, BAME and disability targets to meet;  We provide fair employment terms and above National living wage for all employees ;  We have signed up to the Armed Forces Covenant to help create further employment opportunities and support for those Veterans and military personnel who face barriers to employment.;  We have achieved the Investors in Young People Gold Award year on year since 2017;  All Employees have targets for CO2 and Diversity;  We have an active Youth Forum Group supported by Director level mentors who have a direct impact on determining our approach to ongoing recruitment, training and welfare of new recruits.

  Wellbeing

  Our greatest asset is our people and we recognise the importance of employee health and wellbeing. We support our staff as follows: • Employee Assistance Program – professional counselling/mental health and wellbeing • A growing community of mental health first aiders to provide pastoral support and signposting to external support for any colleagues who require our help. We provide a confidential wellbeing address which is accessible to all colleagues – where they can reach out to a mental health first aider. • The provision of Perkbox’s ‘Wellness Hub’ which we make available to our staff and which proved invaluable as we emerged from the Covid pandemic. • Long term sickness cover – we ensure illness does not impact financial commitments or taking care of dependents • Death in service benefit – dependents receive a significant sum, making the loss less financially challenging • Follow your heart scheme – staff receive up to £1,200 and 5 days in matched funding/holiday for personal development activities. • We undertake charity fund raisers such as the Tough Mudder 15k event. Funded entirely by Resillion we raised £1,330 towards The Aortic Dissection Charitable Trust • Cycle to work scheme – improve physical health and wellbeing • Inclusivity workshops / monthly feedback sessions • The management team discuss the importance of mental health and wellbeing at our quarterly meetings with all colleagues and importantly role model behaviours to demonstrate this, for example, avoiding meetings over lunch to enable colleague to take a physical break from their computer • We recognise that many employees have family or caring commitments that cannot always be catered for during the working day. Whilst we have commitments to our clients, we allow employees the flexibility (time-off, working from home etc) so that they can maintain a healthy work/life balance.

Pricing

• Price: £17 to £5,000 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@resillion.com. Tell them what format you need. It will help if you say what assistive technology you use.