XEROX (UK) LIMITED

Xerox IT Solutions - Arctic Wolf - Managed Security Awareness

Arctic Wolf Managed Security Awareness tackles human risk with fully managed, bite-sized microlearning and phishing simulations. Delivered twice monthly, always fresh and threat-driven, it builds a resilient security culture, reduces phishing incidents by 36%, and keeps employees engaged without adding admin overhead.

Features

• Microlearning Sessions – Short, engaging lessons delivered fortnightly
• Prepackaged Phishing Simulations – Realistic tests with instant follow-up training
• Seamless Integration – Delivered via inbox, no login, simple adoption
• TruClick™ Technology – Filters false positives from phishing simulation data
• Fully Managed – No admin overhead, easy deployment and maintenance
• Always Fresh Content – Lessons updated based on emerging threats
• Account Takeover Detection – Monitors dark web for compromised credentials
• Simple portal for user effectiveness, management tracking & reporting
• MS EntraID or 365 AD, on-prem Active Directory, Google Workspace
• Industry-Specific Tracks – Customised content for healthcare, education and others

Benefits

• Reduces Human Risk – Minimises breaches caused by employee mistakes
• Improves Engagement – Bite-sized lessons keep staff attentive and informed
• Boosts Retention – Microlearning improves knowledge retention up to 200%
• Cuts Phishing Incidents – Proven 36% reduction in phishing-related tickets
• Strengthens Security Culture – Builds proactive behaviour across the organisation
• Saves Time – Fully managed delivery eliminates admin overhead
• Keeps Content Fresh – Lessons updated regularly for emerging threats
• Tailors Learning – Role-based and industry-specific content for high-risk groups
• Fits Workflows – Delivered via inbox, completed in three minutes.
• Arctic Wolf SecOps Warranty of up to $3m available

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uxb.bidteam@xerox.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

939662947984294

Contact

Steve Young
01895251133
uxb.bidteam@xerox.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Arctic Wolf Managed Detection and Response, Arctic Wolf Managed Risk
• Cloud deployment model: Hybrid cloud
• Service constraints: No
• System requirements:
  • Per user license
  • Browser configuration
  • Email allowlisting
  • Administrator access for Microsoft 365 or Google work space

User support

• Email or online ticketing support: Yes
• Support response times: You can contact Arctic Wolf for assistance at +44 800 260 6438 or the toll-free number found at https://arcticwolf.com/toll-free/ for your location. ; You may also access the Arctic Wolf Support Centre via email at support@arcticwolf.com.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: EN 301 549
• Web chat accessibility testing: N/A
• Onsite support: No
• Support levels: Arctic Wolf provides Concierge-focused support to all customers, regardless of size or spend. ; ; Our model includes full onboarding of the solution with our onboarding organisation,, propietary threat intelligence engineering from Arctic Wolf Labs, dark web scanning for Account Takeover threats. Each customer is also aligned to a Customer Success Manager for account management, checkins and healthchecks.; ; Full Managed Security Awareness service scope can be seen here: https://be.docs.arcticwolf.com/bundle/supplemental_agreement_documentation/page/ma_product_description.pdf
• Support available to third parties: No
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Arctic Wolf offers a white glove installation service with Arctic Wolf Concierge Onboarding. It streamlines the deployment of the solutions before the service begins. ; Every customer is assigned a Concierge Onboarding team that coordinates every step of the process–from gathering requirements, to portal access, to testing and validation. This is typically delivered online and remote by Arctic Wolf resources, supported by user documentation available at https://docs.arcticwolf.com
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: At time of or immediately before expiration, Arctic Wolf can support a manual transfer of all retained raw log data using cloud object transfers, specifically Amazon Web Services S3 bucket transfer. The customer will be responsible for the target bucket and associated costs.
• End-of-contract process: After the customer has optionally extracted the data, we ensure data is rendered unreadable.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Arctic Wolf provides the Unified Portal; a cloud-based management experience to allow users to interact with the Managed Security Awareness service. The portal unifies detection & response, vulnerability management, threat intelligence, security journey, incident response, ticketing into a single management place. The portal allows admins to view and take actions on their security awareness program - customise the program or send bespoke trainings to users, build reports for management and much more.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: N/A
• API: No
• Customisation available: No

Scaling

• Independence of resources: This is handled by the underlying public cloud our technology platform is architected within. Arctic Wolf is architected to be a multi-tenanted, highly scalable service for tens of thousands of customers. More information available on request.

Analytics

• Service usage metrics: Yes
• Metrics types: Our UI provides user access metrics, and are also given as part of quarterly account reviews with the aligned Customer Success Manager.
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: ARCTIC WOLF NETWORKS UK LTD

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: AWS Data Centre Physical Controls (inherited), AWS Data Encryption (configured), Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Arctic Wolf offers a white glove installation service with Arctic Wolf Concierge Onboarding. It streamlines the deployment of the solutions before the service begins. ; Every customer is assigned a Concierge Onboarding team that coordinates every step of the process–from gathering requirements, to portal access, to testing and validation. This is typically delivered online and remote by Arctic Wolf resources, supported by user documentation available at https://docs.arcticwolf.com
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF - reports
• Data import formats:
  • CSV
  • Other
• Other data import formats: PDF - reports

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: At this time and as a standard operating practice, we do not include specific availability SLOs in our solutions agreement.
• Approach to resilience: Handled by the underlying cloud provider (AWS). More information available on request.
• Outage reporting: Email alerts, reported in Arctic Wolf unified portal

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Other
• Other user authentication: See: https://docs.arcticwolf.com/bundle/m_federated_authentication/page/federated_authentication.html
• Access restrictions in management interfaces and support channels: Management interfaces are limited to AW personnel. Support Requests can only be placed by personnel authorised by the customer.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Other
• Description of management access authentication: Single Sign On, IdP connectivity & 2-Factor Phishing Resistant Authentication for all users

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC2 Type II
• Information security policies and processes: Arctic Wolf maintains Information Security Policies, Standards and Procedures as part of our Information Security Management System (ISMS). which is implemented based on AICPA's Trust Services Principles and ISO 27001/27002 as well other leading industry frameworks.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: AICPA's Trust Services Principles and ISO/IEC 27001 - Application and infrastructure related changes follow an established change management process.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Regular Vulnerability Assessments by internal and external parties and Annual Penetration Test by an independent third party. Findings are addressed in line with AW security policies and standards.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Arctic Wolf Managed Detection and Response services are used.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Arctic Wolf maintains an Information Security Incident Response plan. All Security Incidents follow the defined incident response process in the plan.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0.01%
• Between £250,000 and £500,000: 0.01%
• Between £500,001 and £1,000,000: 0.01%
• Between £1,000,001 and £2,500,000: 0.01%
• Between £2,500,001 and £5,000,000: 0.01%
• Over £5,000,001: 0.01%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Thursday 11 July 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Friday 15 March 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 0eab3d37-9204-413e-9c9c-bd6fd5e69c99
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Ce7299cc-729f-4f32-81fb-f3bc41540d66
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uxb.bidteam@xerox.com. Tell them what format you need. It will help if you say what assistive technology you use.