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LogiQ Consulting Ltd

Microsoft Cloud Licences - Microsoft 365

Logiq is a Microsoft Solutions Partner, providing Microsoft Cloud licences. Logiq has specialist advisors that can capture requirements and recommend the most appropriate licences and those that represent the most value for money. Logiq can provide additional value adding services as required.

Features

  • Full M365 suite
  • Collaboration Tools (Microsoft Teams)
  • Productivity Tools
  • Modern Workplace
  • Microsoft Azure
  • Microsoft Project (MS)
  • Microsoft Visio (MS)
  • Microsoft CoPilot (AI)

Benefits

  • Specialist advisors
  • Microsoft Solutions Partner
  • Cyber Security Specialists

Pricing

£4.80 to £510 a user a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at commercial@logiqconsulting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 3 9 7 3 4 2 5 4 3 5 3 1 5 6

Contact

LogiQ Consulting Ltd Tamzin Vaughan
Telephone: 0117 313 0902
Email: commercial@logiqconsulting.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
DISX is primarily built on Microsoft 365, which is built and managed on behalf of the customer.
Cloud deployment model
Public cloud
Service constraints
The service provides managed Windows end-points, Apple hardware is not currently supported, other than iOS devices for BYOD (e.g. iPhone, iPad).
System requirements
  • Collaboration
  • Secure email
  • Productivity
  • Security
  • BYOD
  • Artificial Intelligence
  • Power Platform

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 4 hours, Monday-Friday between 9am and 5pm (excluding Public Holidays)
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
N/A
Onsite support
Yes, at extra cost
Support levels
Logiq Consulting provide online & telephone UK support between 9 - 5pm Monday to Friday (excluding Bank holidays) in our standard pricing. Logiq provide additional range of support levels to meet customer requirements, these are tailored to the customers business need and will be priced on request.
Support available to third parties
No

Onboarding and offboarding

Getting started
Typically an on-site or Video Conference introduction is provided at the beginning of the service, covering the primary aspects of the service. Further support is provided through vendor documentation.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
This process can vary, but the process will be agreed prior to the commencement of the contract.
End-of-contract process
At the end of the contract a data migration process will be decided upon and a migration plan will be produced. Where there are non-standard requirements and additional hardware is required to facilitate this, there is typically an additional charge.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Microsoft applications have some reduced features on mobile devices.
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
No
Customisation available
No

Scaling

Independence of resources
The service is appropriately designed utilising scalable cloud technology to ensure the number of users doesn't affect the service.

Analytics

Service usage metrics
Yes
Metrics types
These can be defined at the beginning of the contract.
Reporting types
Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Via suitably protected media or network transfer.
Data export formats
Other
Data import formats
Other

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
SLAs are defined by the cloud services which the service is built upon. These service levels are typically 99.9%.
Approach to resilience
The service is built upon resilient public cloud services. Further resilience information is available on request.
Outage reporting
Email alerts and via the service desk portal.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
Available on request.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Barclaycard
PCI DSS accreditation date
15/08/2023
What the PCI DSS doesn’t cover
No exemptions
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
MOD Accreditation

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials PLUS,
IASME Governance
Information security policies and processes
Logiq follow the principles of ISO27001. Policies available on request.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Logiq Consulting run a configuration and change management process for all their services. Processes are based on ITIL best practice industry standards. All services are owned by the Head of Service Management.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Threats are assessed on a daily basis through a Threat Management engine along with government notices. Patches are deployed within 14 days of a patch being available. Typically these are deployed within a day.
Protective monitoring type
Undisclosed
Protective monitoring approach
Monitoring is conducted with automated analysis using industry recognised engines and tools. Alerts are configured and responded to as and when these occur. Manual reviews of activities are conducted on a regular basis.
Incident management type
Supplier-defined controls
Incident management approach
Incident management processes are documented and reported on.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Yes
Connected networks
Other
Other public sector networks
Restricted LAN Interconnect (RLI) connectivity

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Logiq Consulting recognises it has a responsibility to the environment beyond legal and regulatory requirements and is dedicated to mitigating negative environmental impacts through targeted measures. We prioritise energy efficiency by employing smart technologies, virtualization and remote working policy. We manage electronic waste responsibly through certified recycling programs and promote green procurement practices through our SCM tool. Additionally, we invest in carbon offsetting initiatives by implementing our own Carbon Reduction Plan working toward Net Zero in line with PPN/0621 to counterbalance unavoidable emissions. Employee awareness and training programs foster a culture of sustainability, while ongoing environmental impact assessment drive continuous improvement. Strategic collaborations play a significant role in our approach and we collaborate with various providers and industry associations focused on sustainable solutions. These collaborations enable us to access cutting-edge technologies and share best practices for reducing environmental footprint in delivering the contract. This collaboration ensures that Logiq’s services not only meet security needs but also minimize its environmental impact. Logiq engages with its clients, regulatory bodies and industry experts to gather input and align its services with the environmental objectives. 

Logiq will regularly review the supply chain to ensure that they align with our ethos and environmental committments. We will conduct supply chain assessments by implementinga specialized Supply Chain Management tool where the responses will be monitored for compliance.By using this SCM tool, Logiq will ensure the contract performance will support the environmental objectives imposed by the Government’s 25 year plan. 

Throughout the contract lifecycle, we will maintain a commitment for continuous improvement where the environmental performance metrics will be monitored at Board Level and mitigation measures will be put in place to avoid any negative impacts. Also, feedback from stakeholders will guide our efforts to optimize environmental sustainability in providing the delivery of the contract.

Covid-19 recovery

As the global pandemic continues to have a knock-on effect to businesses and individuals, Logiq Consulting remains committed to ensuring that there are measures in place to minimise the impact to our employees and stakeholders.

Prioritising the health and safety of our workforce while maintaining operational efficiency is key. Our offices are maintained to a high standard of cleanliness, and it is encouraged that employees adopt the same approach in their home office spaces. We respect the choices of the individual and strive to satisfy the requirements of the team to ensure that they feel safe in the workplace. Our employees have access to personal protective equipment if they choose as well as access to our HR team and Employee Assistance Programme for any concerns they may have.

During the lifecycle of the contract, Logiq is dedicated at ensuring the customer’s Covid-19 policies are followed by all Logiq employees whilst also maintaining the highest level of precaution.

Whilst Logiq has been proactive on ensuring its employees focused on working from home before, during and after the Covid-19 pandemic by making sure Covid-19 health and safety practices have been followed at all times.

We have introduced flexible working arrangements as well as remote working which ensures continuity of contract delivery and uninterrupted services whilst simultaneously supporting the employees to work safely.

We believe as a business we strike the right balance for our employees, the client and the local communities and will continue to monitor and assess the COVID-19 situation as well as taking on board feedback from our employees and stakeholders allowing us to implement changes as necessary.

Tackling economic inequality

Logiq Consulting is committed to addressing economic inequality. We understand and have experience in issues affecting employment, skills, and employment shortages in high-growth sectors. We also understand and have experience in relevant education and training issues.

Through our recruitment policy and a range of methodologies and activities, we strive to create jobs and develop new skills to support contract requirements. We target recruitment to improve awareness of opportunities amongst people facing barriers to employment, e.g., ex-service personnel, work returners, people with disabilities, school leavers, and those in regionally deprived areas.

We encourage collaboration and value feedback from stakeholders which guide our efforts to optimise effective recruitment campaigns, gathering ideas for solutions and initiatives. We work with suppliers to ensure they prioritise skills development and employment throughout the supply chain.

Our commitment extends beyond recruitment where we create targeted programmes focusing on providing interested pupils with diverse work experience, conducting training schemes designed to result in recognised qualifications, building staff capabilities, actively attracting new and diverse talent, and promoting awareness of career development and recruitment opportunities.

Through Continual Professional Development and by providing necessary tools and resources, we provide opportunities for employees to enhance their skills in collaboration with local training providers. We encourage volunteering, finding opportunities for employees to support careers initiatives in the local community.

Our initiatives are strategically located to benefit individuals residing in and around the South-West (Bristol, Wiltshire, Devon) where 95% of our employees live and work. These initiatives include fostering social value, tackling economic inequality and contributing to local and regional community development.

A social values committee is appointed to manage, monitor and deliver on our commitments, regularly consolidating metrics to be measured and analysed for review at Board level and ensuring that all initiatives and activities are robust, successful and metrics are transparently reported.

Equal opportunity

Logiq Consulting is dedicated to fostering an inclusive and diverse work environment where providing equal opportunities is more than policy. We strongly believe that diversity is a fundamental driver of innovation, creativity and success and everyone, regardless of background, has an equal chance to thrive at Logiq.

In line with this commitment, Logiq have implemented various initiatives and practices aimed at promoting equality and diversity within our workforce. We have created an unbiased recruitment process to ensure a level playing field for all candidates, offering fair pay and flexible working to all employees. During the lifecycle of the contract, we strive to increase representation of people with disabilities and disadvantaged or under-represented groups and collect data to support our efforts.

Logiq provides training and development opportunities for all employees supporting growth and to develop skills relevant to the contract. We aim to create an environment where everyone has an opportunity to succeed based on their skills, experience, and dedication.

Logiq have established clear policies and procedures to prevent discrimination and harassment of any kind. We tackle modern slavery risks in the delivery of the contract by stringent diligence of the supply chain requiring all stakeholders to adhere to the Logiq ethos.

We actively promote a culture of respect, understanding, and collaboration, where every individual has a voice and is valued for their unique perspectives and contributions. We are committed to continuous improvement and strive to continue in our efforts to maintain a safe and respectful working environment for all.

Wellbeing

Logiq Consulting is committed to supporting our employees and their families, suppliers and local communities to enhance their physical, mental and emotional wellness. We recognise that a healthy workforce is crucial for productivity, engagement and success and have implemented various strategies and initiatives to support our employees.

Logiq promotes a healthy work-life balance by offering flexible working to all employees. We encourage a culture of open communication and support by internal resources as well as access to mental health support services via an Employee Assistance Programme. Logiq supports an active Mental Health First Aid Team, who provide support to all employees using on-line engagement for mental health drop-ins and physical meets through dedicated regular coffee mornings.

Logiq strive to increase employee awareness and have focussed activity for Mental Health Awareness week. Our activities include guided meditation, wellbeing workshops, team walks, runs and cycling as well as a companywide steps initiative. We encourage a positive and nurturing working environment where employees feel able to prioritise their wellbeing. Logiq are committed to expanding the support of our employees and will regularly offer the opportunity to attend Mental Health First Aider training throughout the contract to ensure there is qualified support within each team.

We have developed guidelines so that all employees have access to resources and support needed throughout the employee lifecycle. By demonstrating our commitment to employee wellbeing, we not only enhance the health and happiness of the team but also drive performance, productivity and retention. We strive to continuously seek to improve and develop our initiatives and are dedicated to maintaining a culture of respect, understanding and support.

Pricing

Price
£4.80 to £510 a user a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Varies based on the licence requested.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at commercial@logiqconsulting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.