COMPUTER SYSTEMS INTEGRATION LIMITED

NetApp as a Service

CSI provide management, design and implementation services around NetApp's backup and recovery platform. NetApp simplifies backup and recovery for virtualized and physical environments. Eliminate backup software by integrating data orchestration, catalogue management, and de-duplicated storage into a single, scale-out fabric.

Features

• Consultancy support to deliver NetApp system
• Application Consistent Snapshots
• Virtual and Physical server support
• Converged Backup and Recovery Platform
• Offsite Replication and Archive
• Fully Managed Service
• SLA Policy Driven Management
• Bespoke Public, Private and Hybrid Cloud
• Scale Out Architecture
• API 1st Driven Architecture

Benefits

• Instant Recovery from anywhere
• Consistent high performance for mission-critical enterprise workloads
• Proactive Support
• Fully managed service reduces operational overhead and internal resource demands
• Consolidated multi-site monitoring
• Predictable consumption pricing improves cost control and financial planning
• Advanced security protects data, compliance, and governance requirements
• Hybrid cloud integration enables seamless data mobility and flexibility
• Rapid deployment accelerates time-to-value and service availability
• Scalable storage grows seamlessly with changing business and workload requirements

Service documents

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagement@csiltd.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

940326043111995

Contact

Jennifer Billett
08001088301
bidmanagement@csiltd.co.uk

About your service

• Service categories:

  Cloud Support Services

  Managed Cloud

  Managed Private Cloud

  • Managed Private IaaS

  Managed Public cloud

  • Managed Public IaaS

  Managed Hybrid Cloud

  • Managed Hybrid SaaS/PaaS

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Yes
• Support response times: Priority 1 - Urgent 30 minute reponse time and 4 hour restoration time; Priority 2 - Significant 60 minute response time 8 hours restoration time; ; 3 - Medium - 2 hour reponse time and 36 hour restoration time; ; 4 - Low - 1 day response time and 5 days restoration time
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Extended Service Hours 24 x 7 including public and bank holidays ; Priority 1 - Urgent 30 minute reponse time and 4 hour restoration time Priority 2 - Significant 60 minute response time 8 hours restoration time ; 3 - Medium - 2 hour reponse time and 36 hour restoration time ; 4 - Low - 1 day response time and 5 days restoration time; ; Core Service Hours 08:00-18:00 weekdays excluding public and bank holidays; ; Priority 1 - Urgent 30 minute reponse time and 4 hour restoration time Priority 2 - Significant 60 minute response time 8 hours restoration time ; 3 - Medium - 2 hour reponse time and 36 hour restoration time ; 4 - Low - 1 day response time and 5 days restoration time; ; Response Target Time = The elapsed time in which an initial acknowledgement of the incident is required.; ; Restoration Target Time = The elapsed time in which restoration of the incident is required. This includes incident investigation and incident diagnosis; ; Pricing to be bespoke per service; ; Relevant specialist architect services will be provided during the design and implementation phases, as well as ongoing support requirments

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: IBM, Netapp

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Pricing

• Discount for educational organisations: No

Architecture roles

Business architect

Role level	UK Rate	Offshore Rate
Lead business architect	£1,250.00

Enterprise architect

Role level	UK Rate	Offshore Rate
Principal enterprise architect	£1,250.00

Network architect

Role level	UK Rate	Offshore Rate
Lead network architect	£1,250.00

Security architect

Role level	UK Rate	Offshore Rate
Principal security architect	£1,650.00

Solution architect

Role level	UK Rate	Offshore Rate
Principal solution architect	£1,250.00

Technical architect

Role level	UK Rate	Offshore Rate
Principal technical architect	£1,250.00

Chief digital and data roles

Chief information security officer

Role level	UK Rate	Offshore Rate
Chief information security officer	£1,650.00

IT operations roles

Service transition manager

Role level	UK Rate	Offshore Rate
Lead service transition manager	£1,250.00

Product and delivery roles

Delivery manager

Role level	UK Rate	Offshore Rate
Associate delivery manager	£800.00
Senior delivery manager	£1,125.00
Head of (Agile) delivery management	£1,250.00

Programme delivery manager

Role level	UK Rate	Offshore Rate
Programme delivery manager	£1,250.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst

Role level	UK Rate	Offshore Rate
Tester (QAT)	£800.00
Senior QAT analyst	£1,125.00
Lead QAT analyst	£1,250.00

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Sunday 16 March 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Saturday 18 March 2023
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: NCC Group Security Services Ltd
• PCI DSS accreditation date: Saturday 27 February 2021
• What the PCI DSS doesn’t cover: The scope of CSIs PCI DSS only extends to the managed services in dedicated environments. CSO only manage and provie the platform and security service to operate a clients cardholder data environment and do not have access to the cardholder data.
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: D36640cc-7e11-4080-aca6-2a4a9fde798a
• Other security certifications: Yes
• Any other security certifications:
  • ISO22301 Business Continuity Management System
  • Cyber Essentials
  • 2b103ac8-b8b8-431b-af25-1aacbc9feddf
  • Number will not be accepted in above section

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagement@csiltd.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.