hSo

Microsoft 365 / Office 365

Microsoft 365 is the productivity cloud including; Windows 10, Office 365, and Enterprise Mobility + Security - that brings together best-in-class Office apps with powerful cloud services, device management, and advanced security.
hSo provides a complete range of strategic added value & professional services to ensure customers maximise technology investments.

Features

• Implementation that considers Security Privacy Application & Business Process Collaboration
• Delivering Azure Access & Identity
• OneDrive/SharePoint Migration / Stand up
• Teams & PowerApps Implementation & Enablement
• Full Migration from any legacy solution (Notes, Exchange)
• Enterprise Mobility + Security alongside Office365 ; ProPlus enablement
• Full Business Change, End User Adoption & Transformation capability

Benefits

• Effective and successful adoption of Microsoft 365 / Office 365
• Secure solution delivered within appropriate governance
• Mobilisation of staff increasing morale, flexibility and productivity

£490.00 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marketing@hso.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

940512046582281

Contact

Marketing
020 7847 4510
marketing@hso.co.uk

Planning

• Planning service: Yes
• How the planning service works: HSo experienced and industry leading Programme and Project Managers manage multiple work streams in parallel across all Microsoft 365 services working with and managing all relevant stakeholders and partners to ensure agreed outcomes are achieved and exceeded. hSo will undertake high level change impact assessments to understand the nature and scale of impact of the changes to the business and drive the development of a high-level change strategy. The Change Strategy will lay out a structured approach and set of activities required to best ensure user readiness for new solutions. From a people perspective hSo will create a Change Network Design that lays out the best practice approach to creating and developing a network that will support the business during implementation. The network will be made of business volunteers embedded within the business for longer term adoption and transformation.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft / Office 365
  • Amazon Web Services
  • Microsoft Azure
  • Google Cloud Platform

Training

• Training service provided: Yes
• How the training service works: HSo conduct the analysis of education requirements for users and/or user groups to agree the training approach, including appropriate material and delivery channels. We will develop training plans, approaches and the associated artefacts which can be delivered on-site, remotely and we creating materials that can be used for new starters.
• Training is tied to specific services: Yes
• Services the training service works with: Microsoft Office 365

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: HSo will carry out persona identification and assessments to understand the needs and shortcomings that the workforce experience when using the technology platform to run the business. This will include discovery of the current state of the business and ways of working relative to the new solutions and understanding of impacts of the changes on its people.; hSo will undertake high level change impact assessments to understand the nature and scale of impact of the changes to the business and drive the development of a high-level change strategy. The Change Strategy will lay out a structured approach and set of activities required to maximise user readiness for new solutions. hSo will create a Change Network Design that lays out the best practice approach to creating and developing a network that will support the business during implementation. The network will be made of business volunteers embedded within the business for longer term adoption and transformation; This work will obtain critical end user information which will contribute to identifying the desired end-state. The approach uses a set of hypotheses on ‘wants, needs and worker personas’ (types) to leverage a fast start and then iterate towards a strategic approach / roadmap.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsof 365 / Office 365
  • Amazon Web Services
  • Microsoft Azure
  • Google Web services

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: As part of implementation plan, hSo create a test and validation plan to define the scope of testing. It will form the basis of service acceptance and the assessment of overall success. Acceptance testing criteria is pre-agreed and used to sign off a completed implementation. On completion of a successful test period hSo will issue a service acceptance form. As part of our internal process, as we move into service monitoring, the Project Manager runs a set of automated validation tests. These confirm service aspects such as (i) correct configuration rules have been adhered (ii) configuration management database (CMDB) has been updated to reflect the service elements (iii) security rules have been implemented; and (iv) service monitoring has been set up.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security incident management

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: HSo provide one level of support 24/7 . hSo operate a dedicated Customer Services Centre. The Service centre provides tiered telephone support so that customers can speak directly to the appropriate technical or non-technical support staff as required. Support of the service is covered within the cost of the service. Support for configuration or migration assistance - i.e. helping/training you use the service for your own needs is a paid for addition. All customers have an assigned account manager to assist in managing your account.

Service scope

• Service constraints: Any constraints are specific to the requirements and current customer infrastructure

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We have a 24/7 support 365 days a week with a 4 hour SLA on service issues. Automated systems log the ticket and follow up is within 4 hours, or quicker for high priority issues.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: HSo provide one level of support 24/7 . hSo operate a dedicated Customer Services Centre. The Service centre provides tiered telephone support so that customers can speak directly to the appropriate technical or non-technical support staff as required. Support of the service is covered within the cost of the service. Support for configuration or migration assistance - i.e. helping/training you use the service for your own needs is a paid for addition. All customers have an assigned account manager to assist in managing your account.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR ISO/IEC 27001-2013
• ISO/IEC 27001 accreditation date: 13/03/2022
• What the ISO/IEC 27001 doesn’t cover: N/a - all hSo business processes are within scope.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Fighting climate change; ; hSo has implemented measures to reduce its environmental impact and carbon emissions and remains fully committed to reaching its targets of achieving net zero emissions and reducing its overall environmental impact. The following environmental management measures and projects have been completed or implemented since the 2019 baseline. The carbon emission reduction achieved by these schemes equate to approximately 275 tCO2e, a 45%ge reduction against the 2019 baseline. In 2021 hSo successfully gained its ISO 14001 accreditation and has been working towards further improving its environmental footprint. hSo products and services assist in tackling climate change by using greener products and low carbon solutions. Our Cloud Compute solutions enable customers to reduce their energy consumption in buildings, and our secure connectivity solutions promote flexible working. This results in their staff being able to work flexibly, releasing the benefits of lower transport emissions and a reduced demand for office space. We are implementing further measures including: • Developing and improving the automation of our office based activities through network and tech based initiatives and efficiencies • Implement a waste recycling scheme for food waste and packaging. Replace any single use plastics with recyclable or biodegradable. • Improve our repurposing and recycling initiatives by introducing further measures in relation to product testing in our training lab and hardware. This includes introducing more ZTP products and services so that more equipment can be shipped directly to customers • Continue to promote Cloud-based services avoiding the need for dedicated customer equipment and eliminating equipment shipping to customer sites or visits by engineers • Continue to only use carbon neutral suppliers • Continue to design and encourage efficient and sustainable solutions for our customers • Offset all our carbon emissions by 2030

Pricing

• Price: £490.00 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marketing@hso.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.