Microports.Net t/as Folding Space

Folding Space Automated Discovery & Detection (ADD)

An innovative finding technology, ADD discovery provides the automated, programmatic means to answer all the key questions about all forms of unstructured data. ADD discovers all data across the organisation, which can then be reported upon and actioned. Use cases include de-duplication, removal of redundant obsolete and trivial data content.

Features

• Automated discovery finds every file, document and email
• Across servers, storage, drives, directories, file stores & similar
• Identifies all instances of Redundant files – duplicate copies
• Identifies all instances of Obsolete files – outdated, unused
• Identifies all instances of Trivial files – without value, unimportant
• Complete analyses, reporting and results with full auditing
• Automated continual monitoring & discovery of ROT instances
• Powerful systems & security administration functionality
• Swift, easy installation with full support and system integrity

Benefits

• Unique, extensive & automated ROT ontology and taxonomy
• Incorporates unique database of over 11,000 file formats
• Utilises state-of-the-art Discovery & Content Analytics (AI, NLP)
• Automates the find, investigate, classify and monitor of ROT
• Modular deployment & installation
• Provided as a managed service

£15,000 to £79,000 an instance a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ian.sherratt@foldingspace.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

940771251992200

Contact

Ian Sherratt
0121 236 8979
ian.sherratt@foldingspace.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: ADD is interoperable with any Line of Business, database-driven or similar system including Case Management, Students Records Systems Patient Administration Systems, ECM/ERM/EDM.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements:
  • Server/s running Windows 2022
  • Server/s should be IIS Enabled
  • Server/s should have a minimum of 16GB RAM
  • Server/s should have at least 8 cores
  • Virtual or Physical Server/s
  • Disks should be SSD with symmetrical read write performance
  • Minimum SSD size 1Tb

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: As a Standard Operating Procedure, Folding Space provides its customers and/or partners with unlimited remote support; via the online Customer Support Portal and via fax, email & telephone to the Partner or Folding Space as appropriate; during standard UK office hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Folding Space Customers utilise our Support Portal for Technical Support, the portal is managed by our technical and support management and available online (24 x 7).; ; Once logged and escalated all calls are reviewed, triaged, categorised and worked towards resolution in line with the agreed Service Level Agreement (SLA). Telephone and email support are also provided; typically during normal business hours with out-of-hours escalation relevant to the SLA threat/support level.; ; For response times, aligned with ITIL recommendations, we would work with the Customer to identify ‘business critical’ application processes (such as data entry or retrieval) and agree acceptable response times for these (excluding environment and network latency) which are then measured and analysed in quarterly service review meetings.; ; Where necessary any failure to comply with these measurements can then automatically invoke high priority support cases. For example; Priority 1 and 2 incidents - severe system disruptions - are typically measured by a one-hour response and four-hour resolution maximums.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Initial engagement includes mapping of the target data. Fixed fee final costs are submitted and a Project Plan is agreed. Folding Space take an Agile approach to project management. The risks & issues associated with the project flow from the weekly RAID teleconference. All implementations are run in accordance with Prince2 and milestones for quality control, and review, are managed during implementation. An Agile approach to solution delivery requires a collaborative working relationship where iterative deliverables, user feedback and testing within an open and honest communications environment are an integral part of the process. During the pre-Go Live phase, this iterative & collaborative process will be facilitated and supported by the provision of an online, secure & dedicated Customer Support Portal. The Customer Portal is the customer facing half of our Company Communications & Support Portal which is also used internally by the technicians committed to the project and which is reviewed and authorised by our Technical and QA Management with escalation to the relevant Director. Folding Space offer both onsite systems training for authorised System Administrators as well as ‘train the trainer’ for end user training. All training materials are provided in an editable form.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Folding Space will work with the Customer and agree an exit plan to facilitate continuity of service. Upon request, Folding Space will help to migrate data/metadata to a replacement supplier in line with the exit plan. Folding Space will ensure that the exit plan clearly sets out the methodology for achieving an orderly transition of services. The exit plan will set out full details of timescales, activities and roles and responsibilities of the Parties for: ● the transfer of any technical information, instructions, manuals and code reasonably required to enable a smooth migration ● the strategy for export of data and documents to replacement supplier, including conversion to open standards or other standards as required ● the transfer of Project Specific IPR items and other customisations, configurations and databases ● the testing and assurance strategy for exported documents and data
• End-of-contract process: The Customer is able to terminate the contract, after the minimum term (2 years) by giving notice to the Company within the first nine months of any year following the renewal anniversary; that is, within the nine months following the Annual Renewal which is every twelve months from the Commencement date. Termination will then occur in the twelfth month following the Renewal Anniversary. We would agree an exit plan to ensure the secure and safe export of the Customer’s data/metadata and co-operate in any migration support. Typically we would provide a machine-readable copy of all data/metadata held in the repository (e.g. via CSV or XML).

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: No
• Customisation available: Yes
• Description of customisation: There are extensive facilities for (a) discovery targeting at data & document servers & storage devices, dedicated & shared drives, directories & folders, archive, document & file stores and similar, (b) customisation ‘per customer’ of graphical analysis, reporting, etc. Customisation and self-service is supported via online access for remote guidance and ‘on standby’ resource to address any specific challenges/issues as well as onsite consultation and pre Go-Live support. All Folding Space ADD Discovery set-up & installation, liaison with customer IT, professional services and project management is provided as appropriate to the installation and customer preferences.

Scaling

• Independence of resources: We offer a choice of a dedicated Private Cloud, (physical or virtual) server & storage cluster per customer or a Public Cloud based service. This improves security, system management and offer guarantees in performance. Folding Space software is developed with industry standard scalable Microsoft.NET Framework along with mySQL/MariaDB database server and dedicated Index Engine plus OCR and Content Analytic technologies.; Extensive Performance and Load tests are performed to ensure that our systems are secure, resilient and scaleable.

Analytics

• Service usage metrics: Yes
• Metrics types: By the nature of ADD it provides a report of the discovered data with agreed output for the standard initial File discovery service. This forms the deliverable for the first phase of the deployment of ADD, that is a single report (provided digitally) summarising the findings and providing highlights as to the potential for remediation.; ; For the on-going contracted service we then offer further reporting which can be customised, as well as full remediation of things such a duplicate files, redundant obsolete & trivial data which can be moved, archived or deleted, based on the highly accurate data from ADD.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Never
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Please see contract termination for an explanation of data export. There are no user configurable export capabilities in this product.
• Data export formats: Other
• Other data export formats: Csv
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: CPA Foundation VPN Gateway; TLS (HTTPS or VPN) version 1.2 or later; Legacy SSL or TLS (HTTPS or VPN)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Managed Hosting Service Level Agreement: Service Availability will be as per the (customer preferred) cloud vendor SLA (e.g. Microsoft Azure at 99.95%). Private cloud will be in compliance with the UpTime Institute's Tier III availability 99.982%.The Folding Space design approach includes a proposed multi-node load balanced environment at the application level with no single points of failure to meet the SLA's. Maintenance and upgrades are always planned and scheduled in partnership with the Customer and designed so as to avoid or minimise downtime. The multi-node load balanced approach enables individual application servers to be taken out of the load balancer for upgrades or maintenance on a staged basis
• Approach to resilience: Externally: independent penetration tests, security tests and performance tests for Folding Space technology have been successfully undertaken by customers such as Her Majesty's Courts Service, House of Commons, Foreign and Commonwealth Office, IPSA (Independent Parliamentary Standards Authority), Scottish Parliament and the Welsh Assembly as well as various NHS Trusts and Local Authorities. Internally: AFR automatically audits every user interaction including date/time, user, device and audit action type and audit action description. Server-side: Customer data is securely stored within the repository for use by the Customer alone. Similarly, the documents are securely stored within the File Store for use by Customer alone. Software maintenance of Discovery by Folding Space does not normally touch upon the customer data or documents/files/records. Updates/upgrades are planned and deployed to a test environment before going live. We secure all data exchanges via HTTPS or SFTP. Our ‘thin’ client-side approach to data & document exchange means that data integrity and security is maximised as nothing is transferred from the secure server-side; it is merely accessed and viewed (i.e. not stored locally).
• Outage reporting: The Customer Support Portal includes a facility for automated alerts sent to the Customer and to internal designated staff responsible for resolving support issues. This Portal provides a complete environment for feedback & communications incorporating an incident logging, triage response and issue/fix monitoring service; effectively, a complete structured, threaded and audited case management & acceptance testing system. The Customer Support Portal is also used internally by the technicians committed to the project and which is reviewed and authorised by our Technical and QA Management with escalation to the relevant Director.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Granular security and user access management is provided for Systems Administrators to all facilities and audits.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation
• ISO/IEC 27001 accreditation date: 16/05/2020
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Folding Space ISO27001 ISMS Statement of Applicability available upon request.; ; An Information Asset Register (IAR) for logging and tracking the receipt and usage of 3rd Party Data is maintained by Folding Space. The National Archives IAR template has been extended and is used by Folding Space in recognition of the nature of the Folding Space business and the diversity of data received from various 3rd Parties (e.g. customers, partners.); The Folding Space Compliance Manager is responsible for the creation, maintenance and monitoring of the Information Asset Register.; ; The intended recipient of any information asset supplied from outside the company is responsible for pre-receipt alerting and registering the asset with the Compliance Manager immediately upon receipt. ; ; The Folding Space Technical Manager or Project & Support Manager are responsible for the secure access, deployment and storage of each information asset.; ; Information assets can only be accessed by individuals that have appropriate authorisation according to the classification of the information and their need to access for work purposes.; ; The Technical Manager or Project & Support Manager are responsible for the return or destruction of the information asset as determined by the Compliance Manager and in agreement the relevant Asset Owner.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All CCN's are logged in the Folding Space Customer Support Portal . An Account Manager ensures continued direct liaison and communications between all parties. We assign an accredited Prince2 Practitioner for the full project lifecycle and ongoing support, as well as assigning a Director of the company to undertake strategic and overall responsibility for the project.; ; All these measures fully support the establishment and successful operation of an ITIL-aligned Change Request & Control process.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Risk management is aligned to ISO27001 and is driven from Board level. Regular vulnerability testing identifies potential threats, vulnerabilities and mitigates risks through appropriate controls to reduce the risks to people, information and infrastructure to an acceptable level. This process takes full account of relevant statutory obligations and protections, including the Data Protection Act (GDPR), Freedom of Information Act, the Official Secrets Act, Equality Act and the Serious Organised Crime and Police Act.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Technical support is provided as per the agreed SLA. System and software support is provided via system health monitoring and in response to feedback received via the Support Portal.; ; In an on-premise installation, remote diagnostics and operational technical remedial investigation/action is provided.; ; In a Managed Hosted Service we monitor Firewall CPU, Memory, network interface utilisation, system disk usage, port status for Windows services and Ping monitoring and, if thresholds are exceeded, generate an automated support ticket. In addition, we also configure a URL monitoring check.; Typically, penetration testing cycles are agreed with the Customer for the duration of the contract.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Incidents are managed via the Customer Support Portal. ; Once logged and escalated all calls are reviewed, triaged, categorised and worked towards resolution in line with the agreed SLA. ; Folding Space agree acceptable response times for business critical application processes with the Customer, these are then measured and analysed in quarterly service review meetings. Any failure to comply with these measurements automatically invokes high priority support cases. ; ; A management escalation procedure is also agreed to ensure that issues requiring direct management intervention are in place. Typically, this encompasses invocation of a chain of command, emergency and out of hours contact facilities.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  We employ people based on their abilities skills, and values irrespective of their gender identity, race, religious or political beliefs.

Pricing

• Price: £15,000 to £79,000 an instance a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ian.sherratt@foldingspace.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.