Scrumconnect

AI-Driven Chatbot Solutions

Our AI-Driven Chatbot Solutions utilize advanced natural language processing and machine learning algorithms to create intelligent conversational agents that interact with users in real-time. These chatbots are designed to understand and respond to user inquiries, provide personalized recommendations, and perform tasks such as booking appointments, answering FAQs, and processing orders.

Features

• Accurate responses through advanced natural language processing technology.
• Continuous improvement through machine learning algorithms and AI.
• Personalized interactions based on user preferences and behavior.
• Seamless integration across digital channels for omnichannel engagement.
• Comprehensive analytics provide insights for performance optimization.
• Customizable features to align with specific business needs and goals.
• Easy deployment and integration for rapid implementation and results.
• Expert analysis and optimization of legacy codebases.
• Comprehensive training and support for clients and users.
• Dedicated account management ensures ongoing success and satisfaction.

Benefits

• Personalized interactions drive higher customer satisfaction and loyalty.
• Automation streamlines processes, reducing manual effort and costs.
• Scalable solutions adapt to evolving user needs and demands
• Valuable insights inform data-driven decision-making and strategy.
• Competitive edge through innovative customer engagement solutions.
• Customizable features tailored to meet unique business requirements
• Quick deployment ensures rapid time-to-market for clients.
• Integration with existing systems for seamless workflow optimization.
• Continuous improvement through AI-driven learning and optimization.
• Dedicated support team ensures ongoing performance and success.

£250 a person a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@scrumconnect.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

941038866826296

Contact

Praveen Karadiguddi
07896206904
sales@scrumconnect.com

Planning

• Planning service: Yes
• How the planning service works: In the planning phase, we collaborate closely with clients to define project objectives, scope, and requirements. We conduct thorough analysis to understand business processes, user needs, and technical considerations. Our team develops a comprehensive project plan that outlines key milestones, timelines, and resource allocations. We prioritize communication and alignment throughout the planning process, ensuring that all stakeholders are engaged and informed. By establishing clear objectives and expectations upfront, we set the foundation for a successful implementation.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our training program is designed to empower clients and stakeholders with the knowledge and skills necessary to effectively utilize and manage the software solution. We offer a variety of training formats, including instructor-led sessions, workshops, and self-paced learning modules, to accommodate diverse learning styles and preferences. Our experienced trainers provide hands-on guidance and practical insights, covering topics such as system functionality, best practices, and troubleshooting techniques. Training content is tailored to the specific needs and objectives of each client, ensuring that participants are proficient and confident in using the software solution. We also offer ongoing support and resources to facilitate continuous learning and skill development, enabling clients to maximize the value of the solution and achieve their business objectives.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: During the setup and migration phase, we focus on preparing the necessary infrastructure and transitioning existing systems. We conduct thorough assessments to identify system requirements, compatibility issues, and data migration strategies. Our team follows best practices to ensure a smooth transition, minimizing downtime and disruptions. Rigorous testing is conducted to validate data integrity and system functionality post-migration. Throughout the process, we prioritize communication and collaboration, addressing any challenges promptly to ensure a successful migration
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality assurance and testing are integral components of our offering, aimed at ensuring the reliability, functionality, and usability of the software solution. Our team follows industry-standard testing methodologies to conduct comprehensive testing at each stage of the development lifecycle. This includes unit testing, integration testing, and user acceptance testing to identify and address any defects or issues promptly. We utilize a combination of manual and automated testing techniques to ensure comprehensive test coverage and verify compliance with project requirements and specifications. By prioritizing quality throughout the development process, we mitigate risks, enhance user satisfaction, and deliver solutions that meet or exceed client expectations.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLA Agreed with the client
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: N/A
• Support levels: Our support levels include onsite, email and telephone assistance for incident logging and end-user support/service requests. Our projects typically employ an account management structure as as part of our delivery, support and quality assurance processes.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are committed to further reducing our carbon footprint aiming to be carbon neutral by 2050, in line with the Climate Change Act 2008. Work from home; Our team are predominantly home based providing a reduction in emissions linked to travelling to and heating or powering the premises. IT Infrastructure: Scrumconnect has no on-premise server infrastructure with all our services being cloud based with AWS. AWS will be powered by 100% renewable energy by 2025. Cycle to work scheme: To reduce the carbon footprint of employees travelling to the premises we have an established cycle to work incentive.

  Covid-19 recovery

  Scrumconnect are committed to providing tangible community benefits for the public sector and driving social change through programs recognised for delivering results for underrepresented and disadvantaged groups. Scrumconnect Cloud has recently launched Scrumconnect Academy, which aims to provide free training and mentorship to retrain people from industries affected by Covid19 to become cloud native experts (Candidates recently made redundant, unemployed individuals with outdated skills, disadvantaged youths, veterans and military spouses and disabled people). Scrumconnect Academy will aim to tackle the misrepresentation of women (make up 26% of tech roles) and Black, Asian or minority ethnic backgrounds (make up 15.2% of tech roles) by focusing recruitment on these underrepresented groups. Additionally, Scrumconnect run 'Get Certified Challenges' periodically where we organised free bootcamps and training materials with AWS to fund exams for those affected by Covid19.

  Tackling economic inequality

  We’ll Provide training/employment opportunities, for those facing barriers to employment and/or are from deprived areas through our various partnership organisations like Diversifying groups, Jobs With pride Support digital literacy through skills development/qualifications attainment/job creation initiatives e.g. 2x starters this month via T-Level apprenticeship program Address skills shortages in high-growth sectors (Tech/Digital/Data); providing educational advice/career development/job opportunities by volunteering and sponsored events

  Equal opportunity

  We will: Ensure equitable treatment of employers, contractors and the communities integral to our value chain by implementing fair employment and equal pay practices Offer high-quality training and job creation initiatives specifically designed to empower individuals who face barriers to employment or come from deprived areas. Example: We welcomed two new starters via Disability Rights UK and in the past year we've seen more than 25% of our new hires originating from ethnic minority backgrounds via Diversifying groups Establish an inclusive work environment aided by our transparent HR policies that apply consistently from the recruitment process through promotion and compensation, benefiting both contractors and employees. Support digital literacy by actively promoting skills development, facilitating qualifications attainment, and launching initiatives that generate employment opportunities

  Wellbeing

  We have a certified mental health and wellness coach within Scrumconnect. We follow our commitment towards the 6 standards of Mental Health and ensure that our contractors/employees/Communities follow the same. We do a half yearly survey of staff engagement and bring in new policies/address needs based on the feedback. We conduct specific initiatives to promote healthy work environments. For e.g.: In times of COVID when people are connected remotely activities like virtual coffee mornings and community forums We have a well defined charter defining roles and responsibilities, job descriptions, work hours, flexible working options provided to every personnel as part of their onboarding process . Employee charter specific for this opportunity will be shared to clients prior to the start of the engagement.

Pricing

• Price: £250 a person a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@scrumconnect.com. Tell them what format you need. It will help if you say what assistive technology you use.