SECURE NEXUS LTD

Identity Access Management

JumpCloud is a cloud-based directory platform that centralizes identity and access management for IT resources, including devices, applications, and networks. It simplifies user provisioning, authentication, and authorisation across diverse environments, enabling secure and efficient management of user identities and permissions from a single console.

Features

• Centralised User Management
• Device Management
• Multi-factor Authentication (MFA)
• LDAP and RADIUS Services
• SSO and Identity Federation
• User Provisioning and Deprovisioning
• Group Policy Management
• Audit and Compliance Reporting
• API Access
• Endpoint Security

Benefits

• Simplified Management
• Improved Security
• Increased Efficiency
• Flexibility
• Scalability
• Cost Savings
• Enhanced User Experience
• API Extensibility

£200 a user a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rsetchfield@securenexus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

941822461607291

Contact

Raymond Setchfield
07973573734
rsetchfield@securenexus.co.uk

Planning

• Planning service: Yes
• How the planning service works: In assisting buyers with implementing cloud hosting or software services through JumpCloud, we follow a structured approach to ensure seamless integration and efficient deployment. Initially, we conduct a comprehensive assessment of the buyer's existing infrastructure, applications, and security requirements. This assessment helps us understand their specific needs, objectives, and constraints.; ; Leveraging this insight, we collaborate closely with the buyer to design a customised implementation plan tailored to their environment and goals. This plan includes selecting the most suitable JumpCloud features and configurations to meet their identity and access management requirements.; ; Throughout the planning process, we prioritize risk assessment and mitigation, identifying potential challenges and developing strategies to address them proactively. We also assist in evaluating the compatibility of JumpCloud with existing software and services in the buyer's environment, ensuring seamless interoperability.; ; Our team provides comprehensive training and support to empower the buyer's staff with the knowledge and skills needed to effectively manage and maintain JumpCloud services. This includes education on best practices for identity and access management, user provisioning, authentication, and authorisation.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: In facilitating the migration to the cloud or transitioning between cloud services with JumpCloud, we offer comprehensive assistance to ensure a smooth and seamless transition. Our approach begins with a thorough assessment of the buyer's current infrastructure, applications, and data, understanding their specific requirements and objectives.; ; Leveraging this understanding, we collaboratively design a tailored migration or transition plan that aligns with their needs and security considerations. This plan encompasses selecting the most suitable cloud service provider(s) and deployment model(s), considering factors such as performance, scalability, security, and compliance.; ; Throughout the migration or transition process, we prioritise risk assessment and mitigation, identifying potential challenges and developing strategies to address them proactively. Thorough testing and validation are conducted to ensure compatibility, data integrity, and functionality.; ; We provide comprehensive training and support to facilitate user adoption and adaptation to the new cloud environment or services. This includes education on cloud security best practices, identity and access management, and integration with JumpCloud.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: In ensuring the quality assurance (QA) and performance testing of JumpCloud implementations, we adopt a meticulous and systematic approach to validate the effectiveness and reliability of our identity and access management solutions.; ; Our process begins with a comprehensive assessment of the buyer's requirements, existing infrastructure, and security policies to understand their specific needs and objectives. Leveraging this understanding, we design and execute comprehensive test scenarios and strategies tailored to their environment.; ; These testing scenarios encompass functional testing to validate the functionality of JumpCloud features, integration testing to ensure seamless interoperability with existing systems, and performance testing to evaluate responsiveness and scalability under different conditions and workloads.; ; Throughout the QA and performance testing process, we utilize advanced tools and methodologies to collect and analyse data, identify any issues or gaps, and optimise JumpCloud operations for maximum efficiency and effectiveness.; ; Our team of experienced QA engineers and security experts meticulously analyse test results, prioritise identified issues, and implement corrective measures and optimisations as needed to ensure the highest standards of security and performance.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications:
  • Certified Ethical Hacker v11
  • CISSP

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: In supporting cloud hosting or software services with Identity and Access Management (IAM) solutions, we offer comprehensive assistance to ensure robust security and efficient management of user identities and access rights.; ; Our approach begins with a thorough assessment of the buyer's cloud infrastructure, applications, and security requirements. Leveraging this understanding, we collaborate closely with the buyer to design and implement a tailored IAM solution that aligns with their specific needs and compliance obligations.; ; We assist in the selection and deployment of IAM tools and technologies optimised for cloud environments, ensuring seamless integration with existing workflows and processes. This includes implementing centralised user management, authentication mechanisms, and access controls to safeguard sensitive data and resources.

Service scope

• Service constraints: While JumpCloud offers robust identity and access management solutions, buyers should be aware of potential constraints. These may include the need for sufficient network connectivity and access to ensure seamless integration with cloud services. Additionally, certain features or integrations may require additional configuration or licensing. Buyers should also consider the scalability of JumpCloud to accommodate their growing user base and resources. Finally, ongoing maintenance and updates are necessary to ensure the effectiveness and security of JumpCloud implementations.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our response time to questions depends on Service Level Agreement (SLA) agreements and the ticket's priority. We prioritise swift responses based on the urgency and criticality defined in SLAs, ensuring timely resolution of inquiries. The specific SLA terms and ticket priorities guide our commitment to providing efficient and effective support to address questions promptly.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Our Support Level Agreements (SLAs) are designed to deliver timely and effective assistance. Users benefit from dedicated cloud engineers available to answer calls and address inquiries. Our SLA categorises issues into four priority levels, each with a corresponding response time commitment. Priority 1 (P1) urgent issues receive a rapid response within 30 minutes, ensuring critical problems are swiftly addressed. High-priority (P2) concerns are attended to within 2 hours, maintaining a prompt response for significant issues. Medium (P3) priority issues receive attention within 4 hours, and low-priority (P4) matters are addressed within 8 hours. These SLAs aim to provide a structured and responsive support framework, allowing users to receive assistance tailored to the urgency and criticality of their specific needs.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: JumpCloud

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BRITISH ASSESSMENT BUREAU LTD
• ISO/IEC 27001 accreditation date: 01/05/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  Tackling economic inequality within the secure nexus framework involves strategic procurement practices aimed at promoting fair wages, supporting local businesses, and fostering job opportunities for marginalised communities. By prioritising contracts with suppliers who demonstrate commitment to equitable employment practices and investing in initiatives that uplift disadvantaged groups, the secure nexus approach not only enhances economic stability but also cultivates a more inclusive and resilient society.

Pricing

• Price: £200 a user a year
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rsetchfield@securenexus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.