SMS Alerts
Messaging alert services. SMS, Email, Voice and HLR , Multi-Channel Campaign Manager
Features
- SMS Messaging
- Email Messaging
- OTP / 2FA Messages
- Smart Messaging
- Advanced Messaging
- International SMS Messaging
- Omni Channel Messaging
- Multi Channel Campaign
- Multi-Channel Campaign
- Voice Messaging
Benefits
- UK Based
- Secure Messaging
- Send Messages Internationally
- Connect via API
- Web Interface
- Premium SMS Routing
- Fully Secure and Redundant System
- 24 / 7 Support
Pricing
£0.02 a unit
- Education pricing available
- Free trial available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@quicksms.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 13
Service ID
9 4 1 8 5 5 3 5 5 3 2 6 3 3 8
Contact
QUICK SMS LTD
GCLOUDSALES
Telephone: 0203 740 8909
Email: sales@quicksms.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- No Contraints
- System requirements
- Internet Access
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- 30 Minutes
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AAA
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- There is a standard Service Level agreement which details all response times, and fixes to issues based on priority. The SLA is available on request. Alternatively certain clients may require a more bespoke SLA, which can be arranged.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Online training is available via Skype, Webex or Google Hangouts. A userguide in pdf format is available for the UI, and API integration. Technical support is available for any help required with any service.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- Clients can access their report centre via the online UI at any time, and delete any information held. Clients can also pause or disable their account. Clients have the ability to change data retention polices within their UI Account.
- End-of-contract process
- Data will be encrypted and removed from all systems including backups after 30 days of the final invoice date. The data is held for this period for audit purposes only.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- No
- Service interface
- Yes
- User support accessibility
- WCAG 2.1 AAA
- Description of service interface
- Online UI, Dashboard, Reporting and Support Ticketing System
- Accessibility standards
- WCAG 2.1 AAA
- Accessibility testing
- Tested by CREST Approved 30,000 Hour Auditor
- API
- Yes
- What users can and can't do using the API
- Setup new API credentials through the Online UI to Manage multiple API connections. There is a single API for outbound and Inbound Messaging and connection types include HTTP, JSON, SMPP MMG's systems allow 70,000 API connections per second. API's are accredited with the Secure Digital Transactions Kitemark accreditation to OWASP guidelines.
- API documentation
- Yes
- API documentation formats
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Through the online UI users can customise certain functionality including sub accounts, api connections, anti spam setting, stop commands, inbound keywords, database management, security and data retention settings including PII encryption
Scaling
- Independence of resources
- Systems have been performance tested by a third party government department. Our Server monitoring tools show no capacity issues if volumes increase by 1,000% without additional system resources.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Online Report Centre showing inbound and outbound message flows, volumes, delivery and network statistics
- Reporting types
- Real-time dashboards
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Downloads via the Report Centre within the User Account online UI
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- Service Level is documented within our SLA, Each Incident is given a priority level against response and fix times. a 99.9 Service Availability Guarantee through a fully redundant , load balanced system.
- Approach to resilience
- Load Testing is conducted inline with our ISO9001, and Security Testing through our third party network penetration testing every 3 months. Further information is available on request.
- Outage reporting
- APP Alerts, Email Alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Specific roles are associated to Staff. Each role requires necessary access requirements. Each access is subject to approval at director level
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 22/05/2019
- What the ISO/IEC 27001 doesn’t cover
- NO NON Comformities
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- ISO27001, ISO9001, Cyber Essentials, Cyber Essentials Plus, Third party penetration testing on our api's, servers, website, UI, every 6 months inline within OWASP guidelines ensures systems are continuously updated with the latest security patches. Continued assessment to these guidelines every 3 months and monitored inline with our ISMS,
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- Our ISO-27001 Change Management Policy, includes description of change, test method through sandbox testing, approval, live status tracking, and roll back availability. All change requests must be approved by Senior Management.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- Third party testing is conducted by CREST Approved 30,000 hour testers independently and verified every 6 months. Tests are conducted to the latest OWASP Guidelines. Patch Management is conducted based on new releases and Pen test reports.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- Firewall Rules, Server Monitoring through specialist monitoring tools triggering alerts. IP restricted access, automatic blocking of potential attacks.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- Users can report incidents via our online platform, support ticketing system or telephone A ticket will be created and incidents will be updated throughout the incident through the ticketing system once and investigation is completed the ticket will be marked as closed.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
We are committed to Climate Change, and since January 2022 have been working with SLR Consulting, to Map our Carbon Emissions. In Line with PPN 06/20 and associated guidance and reporting standard for Carbon Reduction Plans.
Although we currently have very low emissions we are working towards net zero emissions by 2025 , This is Documented within our Carbon Reduction Plan
Emissions have been reported and recorded in accordance with the published reporting standard for Carbon Reduction Plans and the GHG Reporting Protocol corporate standard and uses the appropriate Government emission conversion factors for greenhouse gas company reporting .
Scope 1 and Scope 2 emissions have been reported in accordance with SECR requirements, and the required subset of Scope 3 emissions have been reported in accordance with the published reporting standard for Carbon Reduction Plans and the Corporate Value Chain (Scope 3) Standard .
Pricing
- Price
- £0.02 a unit
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- 1000 Free SMS Credits, no obligation Trial, no time limits
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@quicksms.com.
Tell them what format you need. It will help if you say what assistive technology you use.